Te Puia Hot Springs Hotel offers a charming experience for guests with several commendable features. Visitors appreciate its impeccable location, nestled in a serene rural setting close to a golf course and essential destinations, making it a strategic stop for both leisure and business travelers exploring the Gisborne and East Coast area. The hotel's proximity to natural hot springs adds to its appeal, providing a relaxing end to a day of travel.
The rooms, while receiving mixed feedback, are generally praised for their cleanliness and comfort. Guests frequently highlight the comfortable beds and the cozy, warm atmosphere of the recently refurbished rooms. Historic charm is subtly woven into the decor with historic photographs adorning the walls. However, some issues with outdated fittings and minor maintenance lapse are occasionally noted.
Dining options directly on-site are minimal, requiring guests to venture to nearby towns for meals. Nonetheless, this is mitigated by the provision of fridges in rooms and host recommendations for local eateries, including a popular tavern 9 km away known for its delicious food.
Cleanliness levels in individual rooms and bathrooms are largely satisfactory with many noting them as spotless. However, common areas and exterior maintenance do require attention with reports of dust, mold issues around windows and ceilings and upkeep concerns in the pool area detracting from the overall experience.
The natural hot pool is a standout feature, widely appreciated for its relaxing and authentic feel. Despite some minor cleanliness issues and outdated facilities, the mineral pools are frequently highlighted as fantastic and enjoyable.
Parking arrangements are secure and convenient, contributing positively to guests' sense of safety and ease of access.
Lastly, the staff at Te Puia Hot Springs Hotel are often praised for their friendliness and helpfulness. The management team receives commendations for their approachable and supportive approach, enhancing the overall hospitable environment of the hotel.
In summary, Te Puia Hot Springs Hotel is celebrated for its serene location, comfortable rooms, relaxing hot pools and attentive staff, making it an appealing choice for travelers, despite some areas needing improvement.
Emerald Hotel emerges as a popular choice among travelers primarily due to its advantageous central location, offering easy access to shops, cafes, restaurants and key attractions. Guests consistently commend its fantastic views of the river, convenient city-center proximity and ample parking facilities. Rooms are noted for their spaciousness and comfort, enriched by stunning views and a high level of cleanliness upheld by diligent housekeeping staff. The welcoming and helpful nature of the hotel’s staff, often highlighted by the exceptional assistance from specific team members, greatly enhances the overall guest experience.
Breakfast at the hotel's Bistro generally receives positive feedback for its variety and quality, especially items like the breakfast grill and Big Breakfast. Some guests enjoy their meals on the balcony, adding an extra touch to their stay. Nonetheless, there are occasional mentions of limited options and occasional service inconsistencies.
The hotel rooms are praised for their large size, cleanliness and comfort, making them ideal for families. The beds, in particular, are frequently noted as very comfortable. However, there are occasional mentions of rooms needing updates and minor issues upon check-in.
Cleanliness standards receive mixed reviews with many guests finding their accommodations tidy and well-maintained, while others highlight areas needing improvement, especially in public spaces like the pool. Despite this, the hotel's staff efforts in maintaining cleanliness are often acknowledged.
The hotel's staff is a standout feature with many reviews highlighting their friendliness, helpfulness and knowledge about the local area. Specific staff members, like Lucinda at reception, receive special praise for their exceptional service.
However, wifi connectivity is a notable downside with frequent complaints about weak signals, intermittent service and restricted access times. Guests often resort to personal hotspots to meet their internet needs.
The spa and pool facilities contribute positively to the guest experience, though the spa often faces maintenance issues. The pool, on the other hand, is popular, especially with families, despite occasional maintenance and cleanliness concerns.
Parking is generally seen as a positive feature, providing free and secure options, though the spaces can be tight and signage confusing.
Overall, families find the hotel accommodating with spacious rooms and kid-friendly amenities, such as the pool. Minor inconveniences like double-booking and key card issues are noted but do not significantly detract from the stay.
In summary, Emerald Hotel delivers a largely positive stay with its prime location, spacious and comfortable rooms, delightful staff and family-friendly amenities, though there are areas, particularly wifi and cleanliness in public areas, that could benefit from improvement.
Categories
Golf
Spa
Family
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-2 out of 2 hotels in Gisborne