Emerald Hotel
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Summary of reviewsEmerald Hotel emerges as a popular choice among travelers primarily due to its advantageous central location, offering easy access to shops, cafes, restaurants and key attractions. Guests consistently commend its fantastic views of the river, convenient city-center proximity and ample parking facilities. Rooms are noted for their spaciousness and comfort, enriched by stunning views and a high level of cleanliness upheld by diligent housekeeping staff. The welcoming and helpful nature of the hotel’s staff, often highlighted by the exceptional assistance from specific team members, greatly enhances the overall guest experience.
Breakfast at the hotel's Bistro generally receives positive feedback for its variety and quality, especially items like the breakfast grill and Big Breakfast. Some guests enjoy their meals on the balcony, adding an extra touch to their stay. Nonetheless, there are occasional mentions of limited options and occasional service inconsistencies.
The hotel rooms are praised for their large size, cleanliness and comfort, making them ideal for families. The beds, in particular, are frequently noted as very comfortable. However, there are occasional mentions of rooms needing updates and minor issues upon check-in.
Cleanliness standards receive mixed reviews with many guests finding their accommodations tidy and well-maintained, while others highlight areas needing improvement, especially in public spaces like the pool. Despite this, the hotel's staff efforts in maintaining cleanliness are often acknowledged.
The hotel's staff is a standout feature with many reviews highlighting their friendliness, helpfulness and knowledge about the local area. Specific staff members, like Lucinda at reception, receive special praise for their exceptional service.
However, wifi connectivity is a notable downside with frequent complaints about weak signals, intermittent service and restricted access times. Guests often resort to personal hotspots to meet their internet needs.
The spa and pool facilities contribute positively to the guest experience, though the spa often faces maintenance issues. The pool, on the other hand, is popular, especially with families, despite occasional maintenance and cleanliness concerns.
Parking is generally seen as a positive feature, providing free and secure options, though the spaces can be tight and signage confusing.
Overall, families find the hotel accommodating with spacious rooms and kid-friendly amenities, such as the pool. Minor inconveniences like double-booking and key card issues are noted but do not significantly detract from the stay.
In summary, Emerald Hotel delivers a largely positive stay with its prime location, spacious and comfortable rooms, delightful staff and family-friendly amenities, though there are areas, particularly wifi and cleanliness in public areas, that could benefit from improvement.
Categories
Breakfast at the hotel's Bistro generally receives positive feedback for its variety and quality, especially items like the breakfast grill and Big Breakfast. Some guests enjoy their meals on the balcony, adding an extra touch to their stay. Nonetheless, there are occasional mentions of limited options and occasional service inconsistencies.
The hotel rooms are praised for their large size, cleanliness and comfort, making them ideal for families. The beds, in particular, are frequently noted as very comfortable. However, there are occasional mentions of rooms needing updates and minor issues upon check-in.
Cleanliness standards receive mixed reviews with many guests finding their accommodations tidy and well-maintained, while others highlight areas needing improvement, especially in public spaces like the pool. Despite this, the hotel's staff efforts in maintaining cleanliness are often acknowledged.
The hotel's staff is a standout feature with many reviews highlighting their friendliness, helpfulness and knowledge about the local area. Specific staff members, like Lucinda at reception, receive special praise for their exceptional service.
However, wifi connectivity is a notable downside with frequent complaints about weak signals, intermittent service and restricted access times. Guests often resort to personal hotspots to meet their internet needs.
The spa and pool facilities contribute positively to the guest experience, though the spa often faces maintenance issues. The pool, on the other hand, is popular, especially with families, despite occasional maintenance and cleanliness concerns.
Parking is generally seen as a positive feature, providing free and secure options, though the spaces can be tight and signage confusing.
Overall, families find the hotel accommodating with spacious rooms and kid-friendly amenities, such as the pool. Minor inconveniences like double-booking and key card issues are noted but do not significantly detract from the stay.
In summary, Emerald Hotel delivers a largely positive stay with its prime location, spacious and comfortable rooms, delightful staff and family-friendly amenities, though there are areas, particularly wifi and cleanliness in public areas, that could benefit from improvement.
Hotel with Parking
Located in the heart of Gisborne, the Emerald Hotel features undercover carparking. The hotel is well-suited for travelers who want to explore the shopping precinct.
4-Star Hotel
Located in Gisborne's shopping precinct, the Emerald Hotel features spacious rooms, free Wi-Fi, a swimming pool, and undercover parking. All rooms are air-conditioned and have tea/coffee making facilities. The hotel also has a fitness center.
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Emerald Hotel is a top choice for travelers who prioritize convenience and access to key attractions. Its central location places guests right in the heart of town, making it a breeze to reach shops, cafes and restaurants. Many guests rave about the hotel's fantastic and perfect location, often highlighting its great views of the river. The ease of access to the city center and nearby amenities, such as good parking facilities, has also been frequently mentioned. Additionally, the hotel features sizeable and beautiful rooms, which pair well with the location to create an overall positive experience. Friendly and polite staff further enhance the guest experience at this well-situated hotel.
Emerald Hotel offers a breakfast experience that has garnered a range of opinions from its guests. Many visitors have praised the breakfast options available at the hotel's Bistro, describing them as good, fantastic and even exquisite. A generous breakfast was noted alongside massive room accommodations and some guests enjoyed eating their morning meal on the balcony. Specific items like the breakfast grill and Big Breakfast received high marks for their quality and taste.
However, not all feedback was positive. Some guests mentioned a lack of breakfast options and reported issues such as insufficient plates and cutlery for the number of booked guests. There were also comments pointing out the absence of hot chocolate, milk and even breakfast service on some occasions.
A select few guests reported less satisfactory experiences with specific breakfast items, citing issues like raw poached eggs, stale bread and subpar fruit. Despite these drawbacks, some highlighted the exceptional service of the breakfast staff, especially noting the efforts of a female staff member who made guests feel welcomed. Overall, while the Bistro's breakfast can be quite satisfying, consistency appears to be an area for improvement.
The guest reviews of Emerald Hotel's rooms highlight a consistent theme of spaciousness and comfort. Many guests appreciated the large room sizes, which provided ample space for families and separate sleeping areas. Cleanliness was another frequently mentioned attribute with rooms often described as hygienic, tidy and well-maintained. The beds in the rooms were notably comfortable, contributing to a good night's sleep.
Several reviews praised the views from the rooms, particularly those overlooking the pool or the river, enhancing the overall stay. The hotel's convenient location and welcoming atmosphere were also positively remarked upon. Moreover, the staff are frequently commended for their helpfulness and friendliness, adding to the positive experience.
Despite these positive aspects, there were occasional mentions of issues such as rooms not being ready at check-in or needing upgrades. Nevertheless, the overall impression is that the rooms at Emerald Hotel are spacious, clean, comfortable and well-suited for a relaxing stay.
Emerald Hotel boasts spacious rooms with mostly positive feedback about its beds, noting that many guests found them comfortable, clean and convenient. Several reviewers specifically highlighted the beds as very comfortable and even amazing. However, some guests encountered issues with the hardness of the beds and the discomfort of the single beds, which appeared to be more suitable for children rather than adults. Despite these occasional criticisms, a common theme among reviews was the general comfort of the beds, albeit with a few mentions of hard pillows and insufficient bedding. Overall, the consensus leans towards a good sleeping experience with room for minor improvements.
Emerald Hotel presents a mixed picture regarding its cleanliness based on guest reviews. Many visitors praised the rooms for being clean, tidy, spacious and comfortable with specific mentions of amazing beds and well-presented spaces. The housekeeping staff were frequently noted for doing a great job, ensuring that the rooms met acceptable hygiene standards.
However, cleanliness issues were also commonly highlighted. Problems ranged from dirty carpets, uncleaned surfaces and sticky, dusty areas to stained sheets and duvets. Bathrooms, in particular, often received criticism for smelly conditions and inadequate cleaning efforts, although some guests did note clean and spacious bathrooms with good showers. Additionally, public areas such as the pool were described as dirty and uninviting and certain parts of the facility, such as balconies and outside tables, showed signs of neglect with reports of a rotting bird and falling tiles further detracting from the cleanliness.
Furthermore, some reviews indicated that rooms were not adequately prepared upon check-in with remnants from previous guests such as dirty coffee cups and leftover food in microwaves. The hotel’s facilities were also described as dated and poorly maintained, including non-functioning lifts and insufficient staff to address these concerns.
Despite these mixed reviews, the core takeaway for potential visitors is a noticeable divide in housekeeping quality, suggesting that while some rooms are kept in excellent condition, others fall short of expected standards.
Emerald Hotel boasts a reputation largely built on its exceptional staff. Guests consistently highlight the friendliness and helpful nature of the team, from receptionists to cleaners. Words like amazing, lovely and accommodating frequently appear in reviews, indicating a high level of satisfaction with the service quality. Knowledgeable staff members are often praised for their local area expertise, enhancing the travel experience for many guests.
Lucinda at reception receives special mention for her exceptional helpfulness, reflecting the standard of service one can expect. However, feedback also indicates occasional lapses with reports of unhelpful and unfriendly interactions that seem out of character compared to the otherwise glowing reviews.
Overall, the staff at Emerald Hotel generally deliver a welcoming and supportive experience, contributing significantly to the hotel's positive reputation among travelers.
The wifi experience at Emerald Hotel garners mixed reviews from guests with many highlighting concerns despite a few positive remarks. While some guests mentioned that the wifi supply was good and available at no additional cost, others faced significant challenges with connectivity. Many reported issues such as intermittent service, weak signals and frequent disconnections. Some even noted that the wireless internet didn't work at all or wasn’t accessible in certain rooms, necessitating room changes. The situation was further complicated by restricted internet access, limited to only six hours per day in some cases. These recurring connectivity problems led several guests to resort to alternative solutions like using personal hotspots. Overall, the inconsistency of the wifi service at Emerald Hotel is a notable pain point for visitors, leaving room for improvement in this area.
The spa and pool facilities at the Emerald Hotel often receive praise for their overall contribution to guests' stays. Many visitors appreciate having access to these amenities and find them to be a pleasant addition. However, there are frequent reports of the spa not working or being under maintenance, which can be disappointing, especially for those for whom this was a key drawing point. While the pool is consistently highlighted as awesome and enjoyable, the spa, unfortunately, appears to struggle with operational issues, such as lukewarm water and non-functioning jets. It's worth noting that prospective guests might benefit from checking the hotel’s website for updates on the spa’s status, as some were surprised by its unavailability during their visits.
Emerald Hotel's pool is a notable feature that has received mixed reviews from guests. On the positive side, many visitors find the pool to be lovely, luxurious and great for kids, making it a key reason for choosing to stay at the hotel. The pool area is frequently described as nice and lovely with some highlighting the convenience it offers, especially when nearby beaches are closed. Guests have appreciated having outdoor furniture by the pool and on their own balconies, which enhances their overall experience.
However, there are recurring remarks about the need for maintenance with specific issues like hanging tiles, cleanliness concerns and the pool showing signs of age. Some guests were disappointed when the pool area was closed or not in a condition suitable for use. Despite these drawbacks, the pool remains a strong point for families and those seeking relaxation, particularly on hot days.
Emerald Hotel offers free parking, which is appreciated by many guests as it eliminates additional inner-city fees. While parking on-site is secure and a convenient bonus, it comes with its challenges. Many visitors have noted that the parking spaces can be tight, making it difficult for larger vehicles to maneuver. The signage and instructions for parking can be confusing with some guests mentioning that certain spots seem reserved without clear designation. Despite these issues, others have found the parking to be easy and convenient with good off-street options and secure facilities. Access from the parking area to rooms is generally positive, though navigating from reception can be tricky. The car park's proximity to rooms is another plus for many guests, though the entry and overall setup could benefit from improvements to address health and safety concerns.
The Emerald Hotel offers a range of amenities that cater well to families, especially those with kids. Guests praised the huge room sizes which comfortably accommodated larger families and noted that the layout was particularly family-friendly. The pool was highlighted as a favorite feature among children, allowing them to have plenty of fun. Families appreciated the hotel's efforts to accommodate their needs and found the overall experience to be of great value for the price. Additionally, the views of the lake from the rooms were described as lovely, enhancing the family-friendly atmosphere. However, there were occasional issues such as double-booking and key card malfunctions that caused minor inconveniences. Despite these, Emerald Hotel's overall service and facilities were deemed satisfactory for families looking for a pleasant stay.
Location Show Map
Location
Breakfast
However, not all feedback was positive. Some guests mentioned a lack of breakfast options and reported issues such as insufficient plates and cutlery for the number of booked guests. There were also comments pointing out the absence of hot chocolate, milk and even breakfast service on some occasions.
A select few guests reported less satisfactory experiences with specific breakfast items, citing issues like raw poached eggs, stale bread and subpar fruit. Despite these drawbacks, some highlighted the exceptional service of the breakfast staff, especially noting the efforts of a female staff member who made guests feel welcomed. Overall, while the Bistro's breakfast can be quite satisfying, consistency appears to be an area for improvement.
Rooms
Several reviews praised the views from the rooms, particularly those overlooking the pool or the river, enhancing the overall stay. The hotel's convenient location and welcoming atmosphere were also positively remarked upon. Moreover, the staff are frequently commended for their helpfulness and friendliness, adding to the positive experience.
Despite these positive aspects, there were occasional mentions of issues such as rooms not being ready at check-in or needing upgrades. Nevertheless, the overall impression is that the rooms at Emerald Hotel are spacious, clean, comfortable and well-suited for a relaxing stay.
Beds
Cleanliness
However, cleanliness issues were also commonly highlighted. Problems ranged from dirty carpets, uncleaned surfaces and sticky, dusty areas to stained sheets and duvets. Bathrooms, in particular, often received criticism for smelly conditions and inadequate cleaning efforts, although some guests did note clean and spacious bathrooms with good showers. Additionally, public areas such as the pool were described as dirty and uninviting and certain parts of the facility, such as balconies and outside tables, showed signs of neglect with reports of a rotting bird and falling tiles further detracting from the cleanliness.
Furthermore, some reviews indicated that rooms were not adequately prepared upon check-in with remnants from previous guests such as dirty coffee cups and leftover food in microwaves. The hotel’s facilities were also described as dated and poorly maintained, including non-functioning lifts and insufficient staff to address these concerns.
Despite these mixed reviews, the core takeaway for potential visitors is a noticeable divide in housekeeping quality, suggesting that while some rooms are kept in excellent condition, others fall short of expected standards.
Staff
Lucinda at reception receives special mention for her exceptional helpfulness, reflecting the standard of service one can expect. However, feedback also indicates occasional lapses with reports of unhelpful and unfriendly interactions that seem out of character compared to the otherwise glowing reviews.
Overall, the staff at Emerald Hotel generally deliver a welcoming and supportive experience, contributing significantly to the hotel's positive reputation among travelers.
Wi-Fi
Spa
Pool
However, there are recurring remarks about the need for maintenance with specific issues like hanging tiles, cleanliness concerns and the pool showing signs of age. Some guests were disappointed when the pool area was closed or not in a condition suitable for use. Despite these drawbacks, the pool remains a strong point for families and those seeking relaxation, particularly on hot days.
Parking
Family
Yes, Emerald Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Emerald Hotel.
No, Emerald Hotel doesn't allow dogs.
Yes, parking facilities are available at Emerald Hotel.
Yes, Emerald Hotel has a gym.
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