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Summary of reviewsHotel Nacional Inn Guarujá consistently receives positive feedback for its stellar location, conveniently situated just a short walk from the beautiful Astúrias Beach. Guests appreciate the easy access to local amenities, which include supermarkets, pharmacies and restaurants, adding to the overall convenience. The peaceful neighborhood setting also supports restful sleep, making it an attractive destination for visitors looking for both relaxation and accessibility.
The hotel's breakfast service stands out as a highlight of many guests' stays. Praised for its variety and quality, the breakfast offerings include fresh fruits, breads, cakes, eggs and cold cuts, often earning descriptors like "wonderful" and "spectacular." While a few guests noted minor issues with replenishment and variety, the overall sentiment is one of satisfaction with the attentive staff contributing to a pleasant dining experience.
Dinner also receives commendation, especially for the quality and taste of the food with themed dinners and buffet nights being particularly mentioned. Although some guests pointed to limited menu variety and occasional delays, the quality of the meals and fair pricing were appreciated, adding to the guests' positive experiences.
The rooms at Hotel Nacional Inn Guarujá are often described as spacious, airy and comfortable, ideal for families and groups. Features such as mini-kitchens and well-separated living spaces are particularly valued. However, some maintenance issues, like outdated facilities and noise, are noted. Overall, most guests find the rooms adequately clean and comfortable but acknowledge that some improvements could enhance the experience.
Cleanliness in the hotel receives mixed feedback. While many guests appreciate the general cleanliness and the diligent housekeeping staff, some concerns about inconsistent cleaning and maintenance issues are raised. Despite these critiques, many reviewers highlight the clean and well-maintained environment, particularly in common areas like the pool and dining areas.
Staff at the hotel receive widespread praise for their friendliness, politeness and helpfulness. Reviews frequently highlight the excellent customer service and attentiveness of the employees, which significantly enhances the guests' overall satisfaction.
The hotel's wifi service, however, is a frequent point of contention with many guests finding it unstable and unreliable, especially in their rooms. Improvements in this area are widely suggested to enhance guest satisfaction.
The pool area, although appreciated for being clean and well-maintained, receives mixed reviews due to its small size and occasional issues with water temperature and sun exposure. Guests find it mostly adequate for children but suggest that some improvements could make it more enjoyable.
The hotel's proximity to the beach and the exceptional beach service, including the provision of towels, chairs and umbrellas, is a major positive aspect highlighted by many guests. The convenience of having these services set up by hotel staff significantly enhances the beach-going experience.
Parking at the hotel receives mixed feedback with some guests appreciating the convenience and valet service, while others criticize the high fees and logistical challenges related to the parking facilities. Better organization and less expensive fees are suggested for improvement.
Families find Hotel Nacional Inn Guarujá to be quite accommodating with spacious family rooms and various amenities catering to children and parents alike. Despite some safety concerns regarding windows and balconies, the overall consensus is that the hotel provides a relaxing and enjoyable environment for family stays.
In summary, Hotel Nacional Inn Guarujá is highly regarded for its prime location, excellent breakfast, accommodating staff and family-friendly environment. While there are areas for improvement, particularly in maintenance, wifi service and parking logistics, the overall experience is positive, making it a popular choice for visitors. Show more
Read review summaries for all categories
Categories
Hotel with Swimming Pool
This hotel features an Atlantic Ocean & Forest Views and a pool. It is located near the beach and provides a comfortable stay with good customer service.
Outdoor Pool
Business Hotel
This hotel offers essential amenities suitable for business travelers, including functional meeting spaces and internet access. Its accessibility and affordable rates make it a practical choice for short business trips.
Hotel with Parking
This hotel offers on-site parking. It is situated close to the beach and provides Atlantic Ocean and forest views, ensuring a memorable stay.
Cheap Hotel
A recognizable hotel chain that often provides affordable rates. Offers standard amenities suitable for budget-conscious travelers.
Accessible Hotel
This hotel offers accessible facilities, including elevators and accessible upper floors. It provides shower chairs for guest convenience and accessible parking on site.
Hotel with Gym
This hotel provides a gym for guests to maintain their fitness routine while traveling. Other amenities include a pool and comfortable accommodations.
3-Star Hotel
This hotel provides essential amenities and comfortable accommodations. It is suitable for travelers seeking a convenient and budget-friendly option.
Hotel near The Beach
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Outdoor Pool
Room Types
Superior ApartmentThis modern flat provides air conditioning only in the lounge area, an LCD TV with cable channels, a safe and telephone. Parking R$ 60.00 (daily rate).
Deluxe ApartmentThis modern flat provides air conditioning in the lounge and bedroom areas, a 32-inch LCD TV with cable channels, a hairdryer, bigger oven and telephone. Parking is R$ 60.00 (daily rate).
Superior Apartment (2 Bedrooms)This modern flat provides air conditioning only in the lounge area, an LCD TV with cable channels, a safe and telephone. Parking is R$ 60.00 (daily rate).
Superior Double or Twin RoomOffering free toiletries, this twin/double room includes a private bathroom with a shower. The spacious twin/double room offers air conditioning, a minibar, a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 3 beds.
Superior Family RoomOffering free toiletries, this family room includes a private bathroom with a shower. The spacious family room offers air conditioning, a minibar, a seating area, a dining area, as well as a flat-screen TV with cable channels. The unit offers 3 beds.
Guest Reviews
7.8
Good
Location
Hotel Nacional Inn Guarujá boasts a prime location that is highly appreciated by its guests, particularly for its close proximity to several beautiful beaches, including the popular Astúrias Beach. The hotel is just a few minutes' walk from the shore, making it incredibly convenient for beach lovers. Guests also commend the easy access to various local amenities, such as supermarkets, pharmacies, bakeries, restaurants and shops, which add to the overall convenience and appeal of the hotel.
Additionally, the hotel neighborhood is noted for being well-located and offering a peaceful atmosphere suitable for restful sleep. Some reviews highlight the hotel's advantageous position near different beaches as well as scenic viewpoints, providing guests with ample opportunities to explore the area. Astúrias Beach, in particular, is praised for being family-friendly and ideal for those with children.
However, a few guests mentioned that the street in front of the hotel can be quite busy and noisy, which may affect the tranquility of the stay for those with rooms facing the avenue. Despite this, the overall sentiment is that the hotel's location offers good value for money with the close proximity to the beach and essential services being major positives. The beach services, including the provision of umbrellas and chairs, further enhance the guest experience.
In summary, the standout feature of Hotel Nacional Inn Guarujá is undoubtedly its excellent location, just steps away from the beach and within easy reach of numerous conveniences, making it a popular choice for visitors seeking both relaxation and accessibility.
Breakfast
Hotel Nacional Inn Guarujá's breakfast service consistently receives high marks from guests, showcasing its standout quality and variety. Numerous reviews highlight the breakfast as being very good to excellent, often describing it as wonderful, delicious or even spectacular. Guests appreciate the wide array of options available, noting the presence of fresh fruits, breads, cookies, cakes, eggs and cold cuts.
The breakfast is frequently praised for its completeness and high quality, often featuring items like yogurt drinks, cereals and freshly made coffee. The consistent variety and freshness contribute to a satisfying dining experience. Despite this, a few reviews mention issues with replenishment and a desire for more daily variation. However, the positive comments overwhelmingly outnumber the negatives, emphasizing a well-organized and clean service with attentive staff.
Overall, the breakfast at Hotel Nacional Inn Guarujá seems to meet and often exceed guests' expectations, making it a notable highlight of their stay.
Dinner
Hotel Nacional Inn Guarujá offers a dining experience that receives mixed reviews from guests with numerous positive remarks highlighting various aspects. Many guests commend the dinner for its excellent quality, delicious taste and great cost-benefit ratio. The hotel's dinner offerings include simple yet tasty options with many patrons enjoying the pizza buffet nights and themed dinners like Christmas and New Year's Eve.
The dinner service is often described as very good with some reviewers mentioning the excellent cook and fair prices. The staff's politeness and attentiveness are appreciated, even though there are occasional mentions of delays and limited variety in the dinner menu. Despite some criticisms regarding the practicality and the range of options, the included meals are noted for being delicious and well-prepared.
Guests seem to appreciate the convenience and quality of the provided dinner, making it a standout feature of their stay. The simple yet satisfying meals contribute positively to the overall experience, complemented by a clean and well-managed dining environment.
Rooms
The Hotel Nacional Inn Guarujá offers a variety of room features that have garnered mixed reviews from guests. On the positive side, many have highlighted the spaciousness of the rooms, often describing them as large, airy and comfortable, making them ideal for families and groups. The availability of a mini-kitchen in several rooms also adds to the convenience for those traveling with babies or preferring self-catering options. Guests often praised the cleanliness of the apartments with frequent mentions of clean bathrooms and rooms meeting expectations.
Comfort is another standout element with numerous guests noting comfortable beds and effective air conditioning, contributing to a cozy environment. The hotel’s proximity to the beach and the polite, accommodating staff further enhance the guest experience. The rooms are described as well-equipped with some having a separation between the bedroom and living room and new renovations in bathrooms add a modern touch.
However, several areas require attention. Many guests reported issues such as outdated facilities, poor cleaning and moldy smells. The rooms did not always match the pictures provided online, leading to disappointment. Problems with fixtures like stuck doors, non-functional air conditioning and flickering lights were common. Noise from the street and other guests also posed a disturbance due to a lack of adequate soundproofing. The kitchen areas, while a plus, often lacked essential utensils and appliances.
Overall, while the Hotel Nacional Inn Guarujá offers spacious and comfortably equipped rooms with some modern amenities, it struggles with maintenance issues and cleanliness that need addressing to align with guest expectations fully.
Beds
Hotel Nacional Inn Guarujá has received mixed feedback regarding the comfort and quality of its beds. Many guests praised the hotel for its comfortable, new and very clean beds, describing them as super comfortable, excellent and perfect. The spacious double beds and the overall cleanliness of the bedding were highlights for some. Positive comments also noted the high quality of pillows and the pleasurable sleeping experience provided by larger beds.
However, several reviews pointed out drawbacks such as broken sofa beds, stained or old linens and musty odors. Some beds were deemed uncomfortable with reports of thin pillows and mattresses that were either too hard, too soft or visibly deteriorated with exposed springs. Additionally, there were instances where double beds were simply two single beds pushed together, creating discomfort for couples. Problems with stained bed sheets and towels, as well as musty smells, were also mentioned.
Overall, while there are commendable points about the comfort of the beds at Hotel Nacional Inn Guarujá, there are also significant areas for improvement regarding mattress quality, bed linen upkeep and general maintenance of sofa beds.
Cleanliness
Hotel Nacional Inn Guarujá appears to have garnered a range of feedback concerning its cleanliness with abundant positive remarks alongside notable criticisms. Many guests praised the hotel's environment as clean and cozy, highlighting its tidy rooms, clean towels and overall cleanliness of the facilities. The cleanliness was frequently described as impeccable with daily upkeep and organized spaces. Housekeeping received commendation for maintaining a very clean and pleasant atmosphere, both in the rooms and common areas, such as the restaurant and pool.
However, several reviews pointed out inconsistencies in the cleaning services. Issues ranged from superficial cleaning and dusty corners to musty smells in accommodation and dirty, stained items such as bedding and towels. A few guests encountered severe cleanliness problems, including dirty rooms upon check-in, poor hygiene standards and maintenance issues in older rooms. Some reviewers also noted instances where cleaning routines, particularly for external bathrooms, were subpar.
Despite these mixed reviews, the emphasis on clean and well-maintained spaces from many guests suggests that while the hotel excels at creating a neat environment, there are recurring lapses that might need addressing to ensure a consistently high standard of cleanliness.
Staff
The reviews for the staff at Hotel Nacional Inn Guarujá are overwhelmingly positive, emphasizing their exceptional service and attentiveness. Guests frequently mention the friendliness, politeness and helpfulness of the employees with multiple comments on the excellent customer service provided. The staff's ability to be courteous and prompt in addressing guest needs is highlighted repeatedly, indicating a strong emphasis on hospitality. Both the reception and cleaning staff receive praise for their professionalism and dedication. Instances of specific staff members being singled out for their exceptional service reinforce the hotel's commitment to a high standard of care. Despite a few mentions of areas needing improvement, the general consensus is that the staff at Hotel Nacional Inn Guarujá make a significant positive impact on the guest experience, contributing to an overall satisfying stay.
Wi-Fi
Reviews of the wifi at Hotel Nacional Inn Guarujá reveal a generally poor experience for guests. Common complaints highlight that the wifi was often unstable with many reports of limited functionality and frequent drops in connection. Several guests noted that the wifi didn't work in their rooms, particularly on higher floors and some even mentioned that it was practically non-existent throughout their stay. There were occasional positive mentions of the internet working well at times, but these were rare and overshadowed by the numerous instances of weak signals and interrupted service. Overall, improvements to the wifi service would significantly enhance the quality of the stay for future guests.
Pool
The pool area at Hotel Nacional Inn Guarujá has received mixed feedback from guests. On the positive side, many appreciated the pool's cleanliness, reporting that it is well-maintained and cleaned daily. The pool and sauna area were frequently noted as being cozy and well taken care of, providing a relaxing environment. Despite its small size, several guests found the pool sufficient for children to enjoy. The presence of the pool itself was consistently acknowledged and appreciated, adding to the overall amenities of the hotel.
However, some guests mentioned the pool being too cold, which deterred its use and others suggested it needed repairs. There were comments about a lack of sun exposure and some instances of discomfort due to the pool's small, tank-like appearance. Additionally, the pool area sometimes experienced issues with guests smoking and loud noise, which might affect the overall experience. Overall, while the pool offered a pleasant experience for many, there were notable areas for improvement.
Beach
Hotel Nacional Inn Guarujá receives commendable praise for its beach proximity and services, highly appreciated by guests. It is situated a mere 3 to 5-minute walk from Praia das Astúrias, as well as close to other popular beaches like Tombo. The location is ideal with a pharmacy and grocery store conveniently next door.
A standout feature is the comprehensive beach service offered by the hotel. Guests frequently commend the availability of beach towels, chairs, umbrellas and parasols, all provided without hassle. Staff assist by setting up these amenities directly on the beach, which significantly enhances the beachgoing experience.
The beach service is notably efficient, although there are occasional mentions of inconsistent service. Overall, the feedback highlights the convenience and added value of this service, making beach outings enjoyable and stress-free.
In summary, Hotel Nacional Inn Guarujá is favored for its excellent location near the beach and the exemplary beach service that includes everything from towels to complete setups, ensuring guests can fully enjoy their seaside experience.
Parking
Guests reviewing the parking facilities at Hotel Nacional Inn Guarujá have had mixed experiences, although many highlight the convenience it offers. On the positive side, several guests appreciate the hotel's provision of parking and the assistance provided by attentive and friendly valet staff. Some guests also found the covered garage to be beneficial.
However, the majority of reviews point out significant issues. Many guests note that the parking lot is very tight, making it difficult and sometimes dangerous to park. Some have mentioned the need for better organization and maintenance, such as indicating where to park upon arrival. Additionally, there is a recurring complaint about the parking being charged separately with a high fee, which caught several guests off guard as it was not initially included in their accommodation costs. This separate parking fee was considered expensive by many, further diminishing the overall experience. Some guests also pointed to operational issues like noise from the garage gate and the gate being left open all night, causing disturbances.
In summary, while the presence of parking is appreciated, the high cost and logistical challenges significantly detract from the hotel's otherwise positive reviews.
Family
Hotel Nacional Inn Guarujá is repeatedly praised by guests for its family-friendly environment. Visitors highlight the hotel's suitability for family outings, noting its pleasant and super peaceful atmosphere. The spacious family rooms provide comfort and convenience and the hotel's proximity to the beach is ideal for children. Guests appreciate the amenities such as towels and beach service, as well as programs suitable for all ages available through closed channels.
The hotel is described as a great choice for small to medium-sized families, offering good size apartments and a convenient location near essential facilities like a pharmacy. Many visitors have expressed their intentions to return with their whole families, emphasizing the overall positive experience.
However, some concerns were noted regarding safety with mentions of large windows and balconies lacking proper protective measures, making the stay less ideal for families with young children. Additionally, amenities related to dining, such as containers in the kitchen area, were reported as insufficient.
Despite these issues, the overall consensus portrays Hotel Nacional Inn Guarujá as an excellent venue for families seeking a relaxing and enjoyable stay with many guests becoming repeat visitors.
Business
Hotel Nacional Inn Guarujá offers a range of facilities catering to business travelers, including dedicated meeting rooms equipped with projectors and the latest technology. Guests have noted the availability of good meeting spaces and on-site conference facilities, making it a convenient venue for group meetings and various business events.
The staff is attentive and capable of providing necessary information, though some areas indicate room for improvement, such as the internet quality and general upkeep. The hotel’s location is also highlighted along with a commendable breakfast service. Despite some drawbacks, the overall business presence is appreciated by guests.
Outdoor Pool
The outdoor pool at Hotel Nacional Inn Guarujá has received mixed reviews from its guests. Many visitors found the pool area to be comfortable and enjoyed the great pool services on offer. Some described the outdoor pool as amazing and wonderful, highlighting its relaxing atmosphere and cozy surroundings. Others appreciated that it serves as a fun attraction for children.
However, several guests noted that the pool is on the smaller side and can sometimes appear crowded. There have also been mentions of cleanliness issues with some visitors finding the pool water cloudy or dirty. A few guests found the pool area in need of repairs and commented on the lack of cleaning staff available.
Although the pool has positive aspects, such as a nice layout and being sufficient for children, it has been observed in some cases to be closed, covered with tape or otherwise not inviting. Despite its flaws, many guests have still found enjoyment and relaxation at the pool area during their stay at the hotel.
Yes, Hotel Nacional Inn Guarujá has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Nacional Inn Guarujá.
Yes, Hotel Nacional Inn Guarujá welcomes dogs.
Yes, parking facilities are available at Hotel Nacional Inn Guarujá.