La Casa Que Canta is constructed in various levels and its unique architecture is equally impressive and wonderful. The hotel offers attentive service, an infinity pool, delectable cuisine, a relaxing spa and breathtaking views across Zihuatanejo Bay, amenities which will make your visit truly memorable.
Summary of reviews
La Casa Que Canta is a luxurious hotel that impresses its guests in every way possible. The location is great with beautiful views of the bay and direct beach access to La Ropa. The staff and service are exceptional, treating guests like family and providing top-notch 5-star service. The rooms are spacious, luxurious and beautifully decorated with small details that make the difference. The hotel property overall is absolutely amazing with two pool areas boasting breathtaking views of the bay. The ambiance is beautiful, picturesque, calm and lovely, making your vacation amazing and peaceful. Overall, La Casa Que Canta is a perfect place to stay for anyone looking for outstanding cuisine, breathtaking views and a luxurious experience.
Las Brisas Acapulco has created one of the most exclusive and romantic resorts for the couple looking for a getaway. Guests are welcomed with a cocktail, then whisked away to their suite in a pink and white jeep where they can enjoy stunning views of Acapulco.
Summary of reviews
Las Brisas Acapulco is a luxurious and breathtaking resort located in a peaceful area where guests can enjoy a stunning view of the bay. Offering private and clean rooms with incredible views, some even with private pools, this hotel provides exceptional service from its staff who are friendly and accommodating. The hotel's breakfast and beach club are also highly rated with guests praising the excellent food and attention to detail. Moreover, the hotel's outdoor pool area is equally impressive with clean saltwater and freshwater options, as well as a private beach. Guests enjoy the best vacation experience with great attention to detail and exceptional service making Las Brisas Acapulco their favourite hotel.
Azul Ixtapa Grand All Inclusive Suites - Spa & Convention Center is a highly recommended hotel with excellent facilities and service. The hotel's location is a great advantage with fascinating sea views and easy access to nearby beaches. Guests mostly had positive things to say about the breakfast and enjoyed the great variety of food options. While some guests had mixed experiences with the dinner offerings, many enjoyed the meals they had at the restaurants. The hotel offers comfortable and spacious rooms with beautiful ocean views and good distribution. The hotel is impeccably clean and comfortable with beautiful facilities and excellent food. The outdoor pool is a popular attraction among guests with three pools in total and an adults-only section. The hotel is a great option for families looking to enjoy quality time together. The spa is highly recommended and guests have enjoyed the great service provided. The attention and service provided by the staff is outstanding with many guests calling out specific individuals for providing exceptional service. Overall, guests say their stay was unforgettable and they can't wait to come back again.
Occupying an ultramodern, hilltop complex with panoramic views over the ocean, this chic, design hotel is just 8 km away from Playa Majahua beach. Guests will find themselves in a suite or villa designed to showcase the sea with a private terrace.
Summary of reviews
Encanto Acapulco is a highly recommended hotel that offers breathtaking views of Acapulco Bay and the sea. The pool area is beautiful and perfect for relaxation and the breakfast is considered the best in Acapulco with extraordinary cuisine and freshly baked bread. The dinner options are also excellent with exquisite flavors and a must-try for guests. The spacious rooms with fantastic views of the bay and private pools in some villas are highly praised, despite some maintenance issues. The hotel's cleanliness is impeccable with constant disinfection and high safety measures. The staff is exceptional, providing amazing and friendly service, making guests feel cared for and welcome throughout their stay. The pool area is described as amazing and beautiful, although some guests have noted that the water temperature is too cold. Encanto Acapulco is a little paradise that has exceeded guests' expectations and is truly an extraordinary place to visit.
Princess Mundo Imperial Riviera Diamante Acapulco is a highly acclaimed hotel praised for its prime beachfront location, offering easy access to sand and sea, well-maintained pools and lush greenery. The setting is particularly appreciated for its tranquility, situated away from the busiest tourist areas yet conveniently close to restaurants, the airport and local events like the Tropico festival.
The property’s facilities are well-regarded, featuring spacious and comfortable rooms, some with stunning ocean views, although there are mentions of certain rooms requiring maintenance and updates. Cleanliness is another strong suit with guests noting clean pools, rooms and common areas, though a few areas could benefit from improved upkeep.
Breakfast at the hotel is generally well-received for its delicious and varied offerings, particularly lauded at the Chulavista restaurant. However, guests have noted long waiting times and organizational challenges during peak hours. Dinner reviews are mixed; while the Italian and Oaxacan restaurants receive high praise, some guests feel the food quality does not justify the high prices and limited variety.
The staff at Princess Mundo Imperial Riviera Diamante Acapulco stands out for their friendliness, attentiveness and helpfulness, especially in roles such as valet, cleaning personnel and bellboys. Nonetheless, some guests experienced slower service during busy periods and pointed out occasional rudeness from certain employees.
The hotel offers a range of amenities including a spa, gym and multiple pools. The spa is appreciated for its professional staff and relaxing atmosphere, though it closes early and can sometimes lack sufficient staff. The gym is noted for its space but is considered outdated. The pool area receives high marks for cleanliness and comfort, despite some issues with maintenance and overcrowding.
The beach near the hotel is another highlight, noted for its beauty and convenience, although the presence of vendors and occasional overcrowding were noted. Tennis facilities are available and occasionally used for major events, underscoring the hotel’s capacity to cater to sports enthusiasts.
Overall, Princess Mundo Imperial Riviera Diamante Acapulco provides a memorable vacation experience with its beautiful location, excellent amenities and mostly commendable service, though there are areas such as room quality and dining logistics that could benefit from improvement.
Pierre Mundo Imperial Riviera Diamante Acapulco enjoys a prime beachfront location in the tranquil Acapulco Diamante area, providing guests with stunning views and easy access to the beach. This tranquil and safe location is highly praised for its cleanliness, picturesque surroundings and the well-maintained green areas that enhance the calm atmosphere.
The breakfast experience at the hotel is generally well-regarded, offering a wide and varied buffet of healthy options and hot dishes. The friendly service and comfortable atmosphere contribute to a positive dining experience, though some guests find the buffet expensive and in need of more variety.
Dinner at the hotel's multiple restaurants, particularly the TABACHINES restaurant, receives commendations for delicious and fresh food, especially the grilled fish and seafood. Nevertheless, some guests feel that the portions are small, prices are high and the menu lacks variety. Occasional disturbances from bees also detract from the dining experience.
The hotel's rooms are comfortable, spacious and offer nice views, contributing to a relaxing stay despite their aged appearance and need for renovation. Cleanliness is generally praised, though there are reports of non-functional amenities and issues with bathroom maintenance.
Cleanliness across the hotel is mixed with many guests appreciating the clean rooms, well-maintained beach and large pools. However, there are reports of inconsistent housekeeping and issues with pool hygiene and air conditioning noise.
The staff stand out for their friendliness and attentiveness, consistently delivering excellent service. Specific individuals receive acclaim for their exceptional efforts, particularly the pool and valet staff. Despite occasional organizational hiccups, the overall service experience is positive.
The hotel's Wi-Fi receives significant criticism for being unstable and frequently nonfunctional. Guests recommend requesting rooms within the range of a reliable router to mitigate connectivity issues.
The pool facilities are generally appreciated for their size and cleanliness, especially by families with children. However, maintenance issues and occasional dirtiness are noted with some pools not always in service.
The beach is praised for its beauty and convenience, though it is not private and can sometimes be dirty. The cleanliness of the beach area and comfort of the chairs are inconsistent.
The hotel is well-suited for families, offering a family-friendly atmosphere and spacious, clean facilities. The attentive staff and well-maintained environment make it an ideal setting for family vacations.
Opinions on the beds vary with some guests finding them comfortable while others describe them as hard and uncomfortable. Improvements to bedding comfort would enhance guest satisfaction.
While some guests feel the hotel lacks the luxurious touches expected of a 4-star experience, it is recognized as a top-tier pet-friendly destination. The hotel offers excellent facilities for guests traveling with pets, ensuring a welcoming environment for both pets and their owners.
In summary, Pierre Mundo Imperial Riviera Diamante Acapulco excels in its beachfront location, friendly staff and family-friendly environment with room for improvement in areas such as maintenance, cleanliness and Wi-Fi connectivity.
Emporio Ixtapa - with Optional All Inclusive is highly praised for its unbeatable beachfront location, delivering a serene, clean and picturesque environment perfect for leisurely walks and family outings. The hotel's proximity to local amenities such as restaurants, bars, craft markets and shopping plazas adds to its appeal, making it convenient for guests to explore local culture. The panoramic sea views enhance the tranquil experience and the facilities ensure a comfortable and safe stay.
The breakfast, while offering a delicious and varied buffet with standout omelettes and good coffee, has room for improvement regarding its repetitiveness and occasional long queues. Dinner experiences are generally positive with high praise for the poolside dining and quality of food, particularly during special events. However, the need for better reservation management and menu diversity has been noted to elevate the dining experience further.
Room quality at Emporio Ixtapa is mixed; many guests find them clean, comfortable and offering breathtaking views. However, inconsistency in maintenance and the need for renovation are common concerns, along with occasional noise disruptions. The general cleanliness of the hotel and its pools is mostly appreciated, though certain areas like restrooms and showers need more attention.
The staff at Emporio Ixtapa significantly enhance the guest experience with their friendly and professional service. Specific praise for individual team members highlights their commitment to hospitality. Issues with Wi-Fi connectivity, particularly outside the lobby, detract from the overall experience, as does the lack of accessibility in the gym and spa facilities.
The pool area is well-regarded for its cleanliness and family-friendly amenities, though overcrowding and maintenance issues are prevalent criticisms. The beautiful and well-maintained beach area contributes positively to the guest experience, despite the need for more shade and early reservations for spots. Parking availability is a mixed bag with the need for better organization and capacity highlighted.
Overall, Emporio Ixtapa is an excellent choice for families and travelers seeking a convenient and engaging stay with easy access to the beach and local attractions. Improvements in certain areas could further enhance the overall guest experience.
Palacio Mundo Imperial Riviera Diamante Acapulco is celebrated for its prime location in Diamante, Acapulco, conveniently situated near the Expo and convention center, airport and local shopping plaza. While its distance from the beach is a drawback for some, the hotel's transportation to a beach club and its impressive range of facilities, including clean swimming pools and beautiful architecture, compensate for this.
The breakfast buffet at Palacio Mundo Imperial is generally appreciated for its delicious and varied offerings with particular praise for the meat options. Some guests, however, felt the variety could be improved and mentioned occasional service lapses and high costs. Dinner options received mixed reviews; while the cuisine at restaurants like Marché and Mizumi garnered high marks for quality and taste, other dining experiences were marred by slow service and subpar food quality.
The rooms offer a mixed experience with certain guests praising their spaciousness, comfort and cleanliness. However, there were recurring issues with housekeeping and maintenance, such as dusty floors, dirty sheets, malfunctioning appliances and inadequate provision of essentials. Consistency in room maintenance and cleanliness appears to be an area in need of improvement.
The hotel’s overall cleanliness received positive feedback, particularly the clean rooms and well-maintained pools. Nonetheless, issues with cleanliness were noted in specific areas like the pool bathrooms. The staff at Palacio Mundo Imperial were generally commended for their friendliness, helpfulness and attentiveness, although some guests experienced slow service in certain areas.
The free WiFi service has been inconsistent with numerous guests reporting unstable and slow connectivity, raising concerns over internet reliability and security. The spa is frequently praised for its relaxing ambiance, excellent service and cleanliness, contributing to a positive guest experience. The gym is well-equipped and modern, but some guests found it ordinary and faced occasional availability issues.
The pool facilities are among the property's standout features, often praised for their cleanliness, variety and suitability for families. Despite minor drawbacks like occasional towel shortages and crowded areas, the pools provide a relaxing environment with attentive staff. The tennis courts add to the hotel's varied recreational offerings, although they require better maintenance.
Parking services are mixed; the availability of free parking and efficient valet service are positives, but some guests reported delays, high costs and the lack of covered parking. As a family-friendly destination, the hotel offers a range of experiences and amenities catering to both children and adults, making it well-suited for family vacations.
Emporio Acapulco receives abundant praise for its prime beachfront location, providing stunning views of Acapulco Bay and easy access to local attractions, restaurants, and shopping. The hotel's appeal is further enhanced by its well-maintained facilities, including inviting pools that are perfect for relaxation. With attentive and friendly staff contributing to the overall positive experience, guests often highlight the beautifully organized pool areas, including adults-only and family-friendly sections, as a standout feature.
The breakfast at Emporio Acapulco is often celebrated for its quality and variety, particularly the traditional Mexican dishes and the attentive staff, despite occasional critiques during busy periods. Dinner offerings receive acclaim for flavorful and diverse menus, especially the seafood, while the buffet can sometimes be inconsistent in seasoning and temperature.
Although the rooms are praised for their spaciousness, comfort, and ocean views, they are occasionally noted for needing updates and improved soundproofing. Cleanliness in common areas, pools, and rooms is generally appreciated, though some areas could benefit from more consistent cleaning standards.
The hotel staff consistently earn accolades for their warmth and helpfulness, significantly enhancing guests' stay. However, Wi-Fi connectivity poses challenges for many, with frequent disruptions noted.
Emporio Acapulco’s spa is a highlight, offering professional services that many guests find exceptional. Despite some negative points around high price points, the spa is often seen as a worthwhile experience.
The beachfront access is a major attraction, providing a lovely setting for relaxation, though occasional issues with litter and strong waves are noted. Parking services receive criticism for slow service and high fees, indicating room for improvement in this area. Overall, Emporio Acapulco is seen as an ideal family-friendly destination, offering a blend of relaxation, fun, and attentive service.
Hotel Montetaxco offers an enticing retreat that is particularly distinguished by its breathtaking location atop a mountain, providing unparalleled panoramic views of Taxco. Guests consistently praise the stunning scenery and tranquility it affords. The hotel's facilities enhance the experience with standout mentions of the cable car proximity, well-maintained pool and high-quality on-site restaurants, including an Italian option. The breakfast buffet is frequently highlighted for its varied and tasty offerings, along with scenic views enhancing the dining experience.
The hotel's rooms are generally spacious, clean and comfortable with many guests enjoying spectacular city views from their balconies. The beds are particularly noted for their comfort, contributing to a restful stay. Although some reviews point out dated decor and occasional maintenance issues, the dedicated staff ensures the rooms are well-kept and service is attentive, making guests feel welcome and cared for.
The hotel's amenities receive positive remarks, particularly the cleanliness of common areas and the attentiveness of the staff. The spa's relaxing massages and the friendly service across the board are appreciated, although the gym received less favorable reviews for its outdated equipment and maintenance issues. While the pool area is a hit with families, featuring lively entertainment and games, some guests noted it could benefit from warmer water and extended hours.
One of the few notable drawbacks is the difficulty of accessing the hotel due to steep roads and distance from the city center. The limited and often weak WiFi, especially in rooms, is another point that detracts from the experience for those needing reliable internet access.
Overall, Hotel Montetaxco excels in offering a serene and scenic getaway with exceptional service, making it a memorable destination. Its tranquil atmosphere, coupled with the friendly and attentive staff, creates a hospitable environment ideal for families and those seeking to immerse themselves in breathtaking views and a calm retreat from the hustle and bustle of city life.
The Holiday Inn Resort Ixtapa All-Inclusive receives high marks for its prime location, which offers easy access to both the stunning beachfront and nearby commercial and tourist attractions. Guests consistently appreciate the clean and well-maintained facilities with the central proximity to plazas, markets and cultural sites adding to the convenience. This advantageous positioning, combined with ample amenities, allows for enjoyable beach experiences and provides an ideal setting for morning walks or evening sunsets by the sea.
The breakfast offerings are generally well-received with many guests enjoying the taste and variety, although a recurring critique is the lack of daily variety, leading to a somewhat repetitive experience. Despite minor issues such as long lines and specific food quality complaints, the overall cleanliness and service during breakfast are commendable.
Dinner experiences receive mixed reviews. Thematic events like Mexican Night stand out for their excellent food and engaging entertainment. However, the à la carte reservation system and buffet variety leave room for improvement. Guests enjoy the themed dining experiences but note occasional logistical challenges and overcrowded settings detracting from the overall dining pleasure.
Rooms in the resort are spacious, comfortable and offer beautiful ocean views when applicable. Positives include cleanliness, coziness and proximity to key facilities, although some rooms suffer from musty odors, maintenance issues and occasional pest problems. There is redundancy between the newer renovations and some older rooms with varying levels of upkeep noted by guests.
Cleanliness throughout the hotel fares well, especially in rooms and some shared spaces. Thorough room cleaning and a tidy private beach enhance the pleasant environment. However, the cleanliness of pool areas requires more attention with reports of overcrowding and lapses in maintenance.
The staff is highlighted for their friendliness and attentiveness, significantly enhancing the welcoming atmosphere of the resort. Individual staff members receive special praise for exceptional service, though some guests report occasional issues with unfriending interactions and perceived preferential treatment towards foreign tourists.
Wifi service in the hotel is generally reliable and offers excellent coverage, even extending to the beachfront, though there are occasional disruptions. The positive feedback outweighs a few reported instances of intermittent connectivity issues.
The pool areas are a mixed bag, too. While there are multiple pools providing a relaxing atmosphere with warm, clean water, they can become overcrowded, leading to availability issues for loungers and lapses in cleanliness. The enforcement of pool rules and maintenance practices need enhancement to fully meet guest expectations.
The beach is a major highlight with its clean, beautiful sands and easy access from the rooms. Guests cherish the natural beauty and convenience, though limited sun loungers and occasional litter can be problematic. The resort's beachfront provides a serene environment complemented by attentive waitress service enhancing the overall experience.
Family-friendly amenities make the resort an excellent choice for those traveling with children. Activities like mini-clubs, bike tours and children's pools keep young guests entertained, ensuring a fulfilling experience for families. Despite occasional minor setbacks with room amenities or food, the general sentiment points to a warm, welcoming environment conducive to memorable family vacations.
In summary, the Holiday Inn Resort Ixtapa All-Inclusive by IHG, excels in location, offers a pleasant breakfast and dynamic dinner experiences and provides comfortable rooms with commendable cleanliness standards, especially in private spaces. With warmly regarded staff and ample family-oriented activities, it stands out as a great option for both relaxation and exploration, despite areas for improvement in pool maintenance, dinner logistics and variety.
Hotel Agua Escondida, centrally located in the heart of Taxco, offers guests an expertly situated base for exploring the city's historic charm. Its enviable position near Taxco’s main attractions, including the picturesque Santa Prisca Cathedral and bustling main square, is frequently praised for its convenience and stunning views. The hotel boasts a charming ambiance with well-maintained facilities and attentive, friendly staff, contributing to its popularity among visitors.
The breakfast, served at an adjacent restaurant, is commended for its high quality and delicious options, though it is not included in the room rate. While the breakfast service can be slow at times, the overall dining experience, complemented by picturesque terrace views, is a delightful start to the day. Dinner at the hotel's restaurants, such as La Hacienda and La Terraza, garners high praise for its exquisite and well-presented dishes, reasonable prices and enjoyable ambiance, despite occasional slow service and varying portion sizes.
Guest rooms are noted for their comfort and cleanliness, offering breathtaking views and helpful facilities. However, some rooms are quite small and issues like inadequate air conditioning, uncomfortable mattresses and noise can detract from the experience. Despite these challenges, guests generally find the rooms cozy and well-maintained.
The hotel's cleanliness is a standout feature with numerous reviews highlighting the immaculate state of the property, from rooms to common areas. The staff’s dedication to maintaining high hygiene standards is frequently recognized and appreciated, contributing to a pleasant stay.
The staff at Hotel Agua Escondida receive widespread admiration for their friendliness and attentiveness, significantly enhancing the guest experience. Valet service for parking is appreciated but can be slow and, combined with offsite parking, can pose some logistical challenges.
While the WiFi connectivity is mixed with some guests struggling with weak signals, the hotel's family-friendly atmosphere and accommodating environment make it a favored choice for families. The pool area, despite maintenance issues and inconsistent heating, is often enjoyed for its charming setup and views.
In summary, Hotel Agua Escondida provides a welcoming and comfortable stay with its prime location, excellent dining, cleanliness and friendly staff, making it an appealing option for travelers looking to immerse themselves in the cultural and historical essence of Taxco.
Camino Real Acapulco Diamante is highly regarded for its stunning location and breathtaking views, nestled in a beautiful and safe area that offers panoramic sea and bay vistas. The serene private beach with its clean, calm waters, is a highlight, providing an idyllic and peaceful setting perfect for relaxation, swimming and family fun. The hotel's architecture and well-maintained surroundings enhance the natural beauty of the environment, creating a tranquil haven for visitors.
Guests often praise the spacious and comfortable rooms, particularly for their cleanliness and the beautiful views from the terraces. Despite some criticism regarding maintenance issues such as outdated furniture, noisy air conditioners and occasional malfunctions, when everything aligns, the rooms provide a pleasant and restful stay.
The breakfast experience receives mixed reviews; however, it is generally appreciated for its variety, taste and the friendly service. The buffet breakfast stands out, although some guests feel the selection could be more reflective of local cuisine and note occasional issues with quality and consistency. Dinner reviews are similarly varied with room service dinners receiving positive feedback but the main restaurant, La Vela, facing criticism for its limited menu and high prices. Many guests recommend exploring dining options outside the hotel.
Cleanliness across the hotel is typically praised, especially in the rooms and pools, which guests find clean and inviting. However, common areas and the beach occasionally receive negative feedback regarding maintenance and cleanliness. The staff at Camino Real Acapulco Diamante is frequently commended for their friendliness, attentiveness and helpfulness, despite some reports of inconsistent service and management efficiency.
The hotel’s pool facilities are well-loved, offering a clean and picturesque environment with beautiful views, although there are minor issues such as occasional overcrowding and the need for more amenities like towels. The private beach adds to the allure, ensuring a more intimate and relaxing experience for guests.
Despite consistent criticism regarding the internet service, the general ambiance, coupled with excellent staff service, makes Camino Real Acapulco Diamante a preferred choice for many. It stands out particularly for family vacations, offering a safe and accommodating environment with facilities that cater well to families, making it a tranquil retreat perfect for those seeking a peaceful and picturesque getaway.
Gamma Plaza Ixtapa has garnered largely positive reviews, particularly for its superbly convenient and central location. Situated just a short walk from the beach and close to shops, restaurants and entertainment options, the hotel offers an excellent blend of relaxation and accessibility, making it suitable for both families and solo travelers. The serene pool and spacious, comfortable rooms further enhance the overall experience.
Guest comments on comfort and cleanliness are highly favorable with many noting the well-maintained facilities and attentive staff. The hotel's peaceful yet vibrant surrounding neighborhood provides a tranquil retreat without sacrificing access to key attractions like Zihuatanejo and nearby shopping plazas. Cleanliness extends across all areas, including the rooms and pool, contributing to a comfortable and hygienic stay.
The breakfast buffet receives frequent praise for its delicious, reasonably priced offerings with guests appreciating the quality and service. Although some suggest an increased variety and more frequent menu changes, the breakfast remains a strong feature. Dinner experiences are mixed with commendations for tasty food and pleasant ambiance contrasted by criticisms of high prices, limited variety and inconsistent service.
Rooms are noted for their spaciousness and comfort, highlighted by cleanliness and well-furnished interiors, despite occasional issues with aging furniture and minor maintenance needs. The beds are described as comfortable, although some have reported them as too hard. Housekeeping is consistently excellent, ensuring a positive stay.
The hotel staff stands out for their friendliness, warmth and attentiveness with the housekeeping and reception teams receiving particular praise. While most interactions are positive, there are occasional reports of less amiable staff and slow service in the restaurant and pool areas.
WiFi services are commonly cited as a drawback with frequent complaints about unstable and slow connections across different areas of the hotel. The gym and pool facilities receive mixed feedback with the pool being well-appreciated for its size and cleanliness, although improvements could enhance the overall experience.
Parking is generally viewed positively, thanks to convenient and secure facilities, although some guests noted issues with the lot's condition and security measures. The hotel's proximity to the beach is a significant advantage, despite the lack of a direct beachfront property.
Overall, Gamma Plaza Ixtapa delivers excellent value for its three-star rating, providing a welcoming and enjoyable experience through its clean facilities, friendly staff and convenient location with some areas for improvement such as internet connectivity, menu variety and room maintenance.
Barceló Ixtapa - All Inclusive is highly praised for its exceptional beachfront location, providing easy access to a clean and beautiful beach with stunning views from the rooms. The environment is also accessible for people with disabilities, enhancing the convenience for all guests. The resort features a broad range of amenities and a number of dining options that are generally appreciated for their variety and quality, particularly the beachfront palapa dining experience.
The hotel's cleanliness is frequently highlighted with well-maintained facilities, including pools, restaurants and common areas. However, there are opportunities for improvement in the poolside bathrooms' cleanliness and the maintenance of the rooms. Some guests noted that the rooms, although clean and offering excellent views, are in need of renovations and better air conditioning. Additionally, there is occasional dissatisfaction with the comfort of the beds with some reporting worn-out mattresses.
Service at Barceló Ixtapa is generally well-regarded with many guests highlighting the friendly, attentive and professional staff. Specific staff members like Lucio, Alexis, Eduardo and Marcelo receive notable praise for their exceptional service. Despite isolated complaints about unprofessional behavior at reception and efficiency in food service, the overall sentiment is positive.
The breakfast experience is widely appreciated with guests enjoying a range of tasty options, including specialties like crepes and fruit breakfasts. However, some reviews mentioned a desire for increased variety to prevent repetition. Dinner experiences are mixed but lean positively, especially for specialty and à la carte dinners, despite some critiques regarding the taste and variety at the Sunset and Italian restaurants.
The pool area, offering fun and warm water suitable for families, is another highlight, although the lack of sufficient loungers and maintenance issues is a noted drawback. The beach area is widely celebrated for its spaciousness, cleanliness and comfortable swimming conditions, though more shade options like umbrellas could enhance guest comfort.
One recurring issue is the wifi service, which many guests found weak and unreliable, particularly around the small pool and in the rooms. This lack of consistent connectivity could be a concern for travelers needing stable internet access.
In summary, Barceló Ixtapa - All Inclusive is a highly recommendable destination for a relaxing seaside stay, thanks to its prime location, stunning surroundings, excellent cleanliness, broad range of amenities and friendly staff. While there are areas for improvement, such as room maintenance, poolside amenities and wifi connectivity, the overall guest experience is marked by satisfaction and enjoyment.
Holiday Inn Acapulco La Isla by IHG, is highly appreciated by guests for its strategic location and convenience. Located near the airport and the main highway, it provides easy access to numerous attractions in Acapulco, including Princess Beach and La Isla Shopping Center. Despite not being beachfront, its location in the desirable diamond area ensures close proximity to popular destinations.
The breakfast experience at the hotel is widely praised for its variety, fresh offerings and the excellent service provided by attentive staff. Guests particularly enjoy having breakfast eggs prepared to their liking, although some express a desire for more variety and a more reasonable price. Dinner is also well-received with commendable food quality and high standards of service, despite occasional comments on the limited menu and isolated complaints about specific events such as the New Year's dinner.
Guests consistently comment on the cleanliness and comfort of the rooms at the Holiday Inn. The rooms are noted for being well-maintained, clean and quiet, ensuring a restful stay. The comfortable beds and soft pillows are standout features, contributing to an overall pleasant atmosphere. While there are minor remarks about a faint musty smell, the general feedback emphasizes the excellent accommodation standards.
The hotel's high cleanliness standards extend beyond the rooms with guests praising the spotless facilities and the staff's adherence to health protocols, especially during the COVID pandemic. While there are a few minor concerns about towel changes and some room maintenance, the overall commitment to cleanliness is clear.
The staff at Holiday Inn Acapulco La Isla is frequently highlighted for their friendliness, attentiveness and excellent customer service. Guests appreciate the personalized attention and efforts to make special occasions memorable, demonstrating the staff's genuine kindness and dedication to ensuring a pleasant stay.
The pool, although described as small, is clean and heated, providing a pleasant experience for guests. Some suggestions for better maintenance around the pool area and the addition of a beach club have been noted.
Overall, Holiday Inn Acapulco La Isla by IHG, stands out for its prime location, exceptional cleanliness, comfortable accommodations and friendly staff, making it a highly recommended option for travelers visiting Acapulco.
Banyan Tree Cabo Marques is a luxurious and exclusive hotel with mesmerizing views of Acapulco bay and the Mexican jungle. It's a perfect destination for families or couples looking for a relaxing and private getaway. The hotel's exceptional service, friendly staff and superb food have made it a popular honeymoon destination. The breakfast is highly recommended by guests, although some have raised concerns about the quality and high cost of dinner. The private villas with their own pools are comfortable and luxurious, although there have been some complaints about maintenance issues. Overall, the hotel is seen as a magnificent discovery in Acapulco, providing an unforgettable 5-star experience with beautiful private pools and great amenities. The staff is described as attentive and extraordinary, catering to guests' every need. The hotel's cleanliness is well-maintained, although some reviews note a lack of maintenance in common areas. The only downside mentioned is the high cost with some guests suggesting the hotel could improve its products and services. Despite this, Banyan Tree Cabo Marques is recommended for anyone looking for a little piece of heaven on earth.
Alba Suites Acapulco is a scenic and family-friendly hotel known for its proximity to Caleta and Caletilla beaches, offering guests breathtaking views of the bay and easy access to the coast. The hotel features a variety of pools, including a popular waterslide, which adds to the enjoyment of both adults and children. Despite its picturesque location, the hotel is situated far from the city's main attractions, which can be inconvenient for those without a car and the mountainous terrain can be tiring.
Rooms at Alba Suites Acapulco come equipped with essential amenities like a kitchen area, adding convenience for guests who prefer to prepare their own meals. The sea views from many rooms enhance the experience, although there are consistent reports of outdated furniture, minor maintenance issues and occasional cleanliness concerns. Nevertheless, the overall comfort of the beds is frequently mentioned as a positive aspect.
Cleanliness throughout the hotel receives mixed reviews. While many guests find the facilities clean and well-maintained, others have noted neglected areas, particularly in the common spaces and some rooms that have cleanliness issues. Improving housekeeping standards could address these concerns and enhance guest satisfaction.
The staff at the hotel is generally deemed friendly and attentive with special commendations for the housekeeping team. However, experiences at the reception vary with some guests reporting unprofessional and unfriendly behavior. Consistency in customer service is an area that could benefit from improvement.
The pools are a highlight of the Alba Suites Acapulco, offering clean and well-maintained environments that cater to different preferences. The variety of pools, including a saltwater option and a waterslide, provides an engaging environment for families. Despite occasional mentions of maintenance issues, the pool areas are widely praised.
Parking at the hotel is a common point of criticism with guests finding the parking lot limited and inconveniently located far from the rooms. Addressing these issues could significantly enhance the overall guest experience.
Overall, Alba Suites Acapulco is a good choice for families seeking a traditional and enjoyable vacation spot. Improvement in certain areas, such as room maintenance, cleanliness and parking, along with consistent customer service, could elevate the guest experience significantly.
Posada de la Mision, Hotel Museo y Jardin enjoys an advantageous location that serves as a perfect base for exploring Taxco. Situated close to the town's center and main tourist attractions, the hotel offers easy access to shops and restaurants. Visitors are particularly impressed by the stunning panoramic views of Taxco's skyline from the rooms with balconies. The Spanish colonial-style architecture and the historic element of an ancient pre-Hispanic mine add to the hotel's charm. Free, ample parking is a noted convenience, although minor improvements could enhance this service.
While the complimentary breakfast and dinner options receive mixed reviews, the service provided by the restaurant staff is generally praised. The authentic colonial décor and spaciousness of the rooms are favorable highlights, offering a cozy atmosphere. Despite the beautiful architecture and decor, reviews frequently point out significant cleanliness and maintenance issues, including musty odors, outdated amenities and the presence of insects. Noise due to thin walls and the proximity to busy areas further detracts from the comfort.
The hotel's staff receives consistent acclaim for their friendliness, attentiveness and professionalism. These qualities greatly enhance the guest experience despite some isolated incidents of unhelpfulness at the reception. The WiFi service, however, is an area needing substantial improvement, as connectivity is poor, especially in the rooms.
Spa facilities and the pool have mixed feedback. The spa's service is appreciated, although maintenance issues were reported. The pool's design and setting are admired, but its cold temperature and inconsistent cleanliness detract from the enjoyment. Despite these drawbacks, the family-friendly environment, including the play areas and pet policies, offers a nice atmosphere for a relaxing family getaway.
In summary, Posada de la Mision, Hotel Museo y Jardin stands out for its excellent location, beautiful views, historical charm and friendly staff. However, improvements in cleanliness, maintenance, dining variety and WiFi connectivity are necessary to fully align the guest experience with the hotel's appealing features.
Categories
Pool
Outdoor Pool
Convention
Dog Friendly
Dog Play Area
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 37 hotels in Guerrero