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Summary of reviewsHakone Kowakien Hotel has garnered significant acclaim for its picturesque mountain location, providing a tranquil escape with easy access to various attractions and transportation options. Guests appreciate the proximity to the Yunessun hot spring theme park, with complimentary access enhancing the overall appeal. Despite minor confusion due to similarly named establishments nearby, the hotel is strategically situated, offering calming mountain views and a peaceful retreat.
The hotel's breakfast and dinner experiences are highly regarded, with abundant, delicious buffets that cater to both Japanese and Western tastes. Guests particularly enjoy the free-flowing alcohol during meals, which adds an indulgent touch to their dining experience. While crowding during dinner and late dining times can be challenging, the overall culinary offerings are considered satisfying and enjoyable.
Room accommodations consistently impress with their cleanliness and comfort. Spacious rooms with modern amenities and breathtaking views contribute to a welcoming atmosphere, with upgrades pleasantly surprising some visitors. Family rooms are notably spacious, further enhancing relaxation for all guests. The cleanliness extends throughout the hotel's facilities, including the onsen and communal spaces, resulting in a serene and inviting environment.
The hotel's staff is praised for their friendly and accommodating demeanor, providing excellent customer service and enhancing guests' experiences. The presence of Chinese-speaking staff aids international visitors, and interactions with children are particularly positive, creating a family-friendly atmosphere.
The spa facilities, including open-air baths and private onsen options, offer delightful experiences complemented by stunning mountain views. While the spa services are not considered exceptional, they adequately meet guests' needs, contributing to overall relaxation during their stay.
For families, the hotel offers numerous amenities, such as a dedicated kids' play area and easy access to Yunessun, ensuring a fun-filled experience. The family-friendly ambiance, coupled with spacious accommodations, caters to guests of all ages, making it a popular choice for family vacations.
Beds at the hotel generally provide comfort and cleanliness, contributing to restful nights. Although opinions on mattress firmness vary, most guests enjoy a pleasant sleep experience.
In summary, Hakone Kowakien Hotel excels in delivering a revitalizing and memorable stay through its location, culinary offerings, welcoming staff, and family-oriented amenities, making it a favored destination for travelers. Show more
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Categories
Hotel with Spa
Offering a serene environment and extensive spa facilities, including hot spring baths, this hotel is ideal for relaxation. Guests can enjoy traditional Japanese hospitality and beautiful natural surroundings.
Family Friendly Hotel
Hakone Kowakien Hotel offers a mix of Japanese and Western-style rooms that can accommodate 4-6 people. It provides a soft play space for babies and toddlers and offers complimentary access to Yunessun, a hot spring theme park with shallow pools safe for children. The hotel also has Welcome Baby-certified rooms with baby-friendly amenities like child-sized toilet seats and baby baths.
Hotel with Swimming Pool
This hotel offers a seasonal outdoor pool, a terrace, a sauna, and a hot spring bath. Guests also have free access to Yunessun spa. The hotel has a rooftop open-air bath.
Outdoor Pool
Hotel with Parking
As a resort in Hakone, this property is featured in the collection of hotels offering parking.
EV charging stations
Accessible Hotel
This hotel is listed as one of the best accessible hotels in Hakone.
Hotel with EV Charging Stations
This hotel offers an electric vehicle charging station and free private parking on site with no reservation needed. It also has accessible parking available.
4-Star Hotel
The hotel is located near Mori no Yu and Kowakidani Horaien Gardens. It provides a beautiful location and comfortable accommodations. The hotel is a popular choice for its convenient access to local attractions.
Hotel with Outdoor Pool
Hakone Kowakien Hotel offers a seasonal outdoor swimming pool. This 23-meter-long spacious pool is exclusively accessible to hotel guests. Poolside, there is a 'fountain splashing pond' where children can play in the water.
Luxury Hotel
Romantic Hotel
Small Hotel
Room Types
Dinner Time 19:30- Casual Twin Room - 18㎡ with Yunessun Free PassThe twin room features air conditioning, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV. The unit has 2 beds.
Dinner Time 19:30- Superior Room - Type A - 30㎡ with Yunessun Free PassThe twin room offers air conditioning, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV. The unit offers 2 beds.
Dinner Time 19:30- Superior Room - Type B - 30㎡ with Yunessun Free PassThe twin room features air conditioning, a safe deposit box, an electric kettle, a carpeted floor and a flat-screen TV. The unit has 3 beds.
Breakfast Included- Casual Twin Room - 18㎡ with Yunessun Free PassThis twin room is air-conditioned and has a flat-screen TV, a safe deposit box, an electric kettle and a carpeted floor. The unit has 2 beds.
Breakfast Included- Superior Room - Type A - 30㎡ with Yunessun Free PassThe twin room offers air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV. The unit has 2 beds.
Breakfast Included- Superior Room - Type B - 30㎡ with Yunessun Free PassThe twin room features air conditioning, a safe deposit box, an electric kettle, a carpeted floor, as well as a flat-screen TV. The unit has 3 beds.
Zen meditation Plan -Superior Room - Type B-Dinner Time 19:30This twin room provides a TV. The unit offers 3 beds.
Breakfast Included- Casual Twin Room - 18㎡ with not included Yunnesan free passThe unit has 2 beds.
Breakfast Included- Superior Room - Type A - 30㎡ with not included Yunnesan free passThe unit offers 2 beds.
Breakfast Included- Superior Room - Type B - 30㎡ with not included Yunnesan free passThe unit offers 3 beds.
Dinner Time 19:30- Casual Twin Room - 18㎡ with not included Yunnesan free passThe unit has 2 beds.
Dinner Time 19:30- Superior Room - Type A - 30㎡ with not included Yunnesan free passThe unit has 2 beds.
Dinner Time 19:30- Superior Room - Type B - 30㎡ with not included Yunnesan free passThe unit has 3 beds.
Guest Reviews
8.3
Very Good
Location
Situated amidst the scenic mountains of Hakone, the Hakone Kowakien Hotel offers a unique blend of accessibility and tranquility. Guests have raved about its proximity to transportation options, with a bus stop conveniently located just steps away from the property. This makes it easy to explore nearby attractions like Gora and the Hakone Open Air Museum, both just a 10-minute walk away.
One of the hotel's standout features is its adjacency to Yunessun, the popular hot spring theme park, which guests find highly convenient. The added perk of free access to Yunessun for two days enhances the appeal of the hotel's location. Frequent buses connect the hotel to the train station, popular tourist spots, and a shopping outlet, ensuring that visitors can easily navigate the area.
While some mention the hotel being a bit further from the station, the overall consensus is that the location is central and offers excellent access to public transport, making it a strategic spot for travelers eager to explore. The calming atmosphere and picturesque mountain views from the guest rooms further enhance the experience, providing a refreshing retreat after a day of exploration. Despite some initial confusion due to similarly named hotels nearby, guests tend to find the location both accessible and ideal for a peaceful stay.
Breakfast
At Hakone Kowakien Hotel, the breakfast experience is a delightful highlight for many guests. The breakfast buffet is consistently praised for its outstanding and delicious offerings that cater to a wide range of tastes. With a fantastic and extensive selection, guests can enjoy both Japanese and Western dishes, ensuring that everyone finds something to their liking. The variety is impressive, featuring options such as pancakes and desserts that are especially appealing to families with children. The buffet is not only varied but also of high quality, assuring a satisfying start to the day.
Moreover, the inclusion of free-flowing alcohol during breakfast and dinner enhances the dining experience, making it a notable aspect of their meal service. This adds an extra layer of enjoyment for guests seeking a more indulgent stay. Overall, the breakfast at Hakone Kowakien Hotel is a well-rounded experience that receives enthusiastic appreciation, alongside the equally excellent dining options available later in the day.
Dinner
Hakone Kowakien Hotel offers a dining experience that has garnered an array of positive comments from guests. The dinner buffet is noted for its incredible variety and delicious flavors, making it a highlight of many stays. Guests appreciate the generous spread and the option to indulge in free alcoholic drinks, including a well-stocked drink bar. The quality of meals, particularly the dinner and breakfast buffets, is frequently described as excellent and satisfying, with options that are both elaborate and enjoyable. The integration of beautifully arranged dining spaces enhances the overall culinary experience. However, guests have reported some challenges, such as crowding during dinner hours and issues with late dining times that detract from relaxation. Despite these occasional setbacks, the meals at Hakone Kowakien Hotel contribute positively to the overall atmosphere and enjoyment of visiting the onsen.
Rooms
Hakone Kowakien Hotel impresses guests with its consistently high standards of room cleanliness and comfort. Visitors frequently comment on the spotless condition of their accommodations, highlighting the modern and welcoming atmosphere. The rooms are noted for their spaciousness, with many guests appreciating the generous size and ample comfort of the beds. Wooden flooring and Japanese-style beds offer a charming touch, with breathtaking views delighting those fortunate enough to enjoy them. Upgrades to higher-grade rooms occasionally surprise visitors, adding extra value to their stay.
While some mention rooms on the smaller side, the functionality and compact design still maintain a high level of satisfaction. Family rooms are particularly spacious, providing ample space for relaxation. Guest reviews universally commend the excellent amenities available, creating an environment that is both calm and easy to use. The facility's cleanliness extends beyond the rooms, contributing to an overall positive experience at Hakone Kowakien Hotel.
Beds
At Hakone Kowakien Hotel, guests generally find the beds to be comfortable and conducive to a restful night's sleep. Many reviews praise the spaciousness and cleanliness of the beds, describing them as huge and very clean. The bedding is often mentioned as being comfortable, contributing to an overall positive sleep experience. However, opinions on the firmness of the mattresses vary, with some guests noting that beds are a bit hard or the mattress is too thin, while others describe them as too soft. Despite these occasional critiques, the overall sentiment is that guests tend to enjoy their stay, remarking on the great beds that allow for a sound night's sleep.
Cleanliness
Hakone Kowakien Hotel stands out for its exceptional cleanliness, consistently praised by guests in various aspects of their stay. Visitors highlight the beauty and cleanliness of the onsen, which offers guests a serene and immaculate bathing experience. The rooms, lobby, and garden receive commendation for being tidy and well-maintained, contributing to a tranquil and inviting atmosphere throughout the hotel. Facilities are characterized as clean and modern, reflecting the hotel's commitment to upkeep and guest satisfaction. Recent renovations have elevated the overall cleanliness, with all areas – from private baths to communal spaces – receiving admiration. The dedication to cleanliness is apparent and appreciated, making a stay at Hakone Kowakien Hotel both comfortable and refreshing.
Staff
Hakone Kowakien Hotel is consistently praised for its friendly and accommodating staff who excel at providing excellent customer service. Guests frequently commend the hotel employees for their professional and thoughtful approach, creating a welcoming atmosphere from the moment visitors arrive. Reception, lobby, and dining staff are noted for their warm smiles and readiness to respond promptly to any requests. Many guests express appreciation for the staff's ability to interact positively with small children, enhancing the family-friendly experience. Additionally, the dining staff is celebrated for their excellent service and attention to detail. While there are isolated mentions of the staff lacking training or competency, the overwhelming sentiment highlights their earnestness and charming hospitality. Guests also appreciate the presence of Chinese-speaking staff at the front desk, which facilitates smoother communication for international travelers. Overall, the hotel staff's kindness and pleasant demeanor contribute significantly to making stays memorable and enjoyable.
Spa
Hakone Kowakien Hotel offers a delightful spa experience that consistently receives praise from its guests. The onsen facilities stand out, often described as beautiful and excellent. Guests appreciate the open-air bath and private onsen options, which provide wonderful and pleasant experiences, enhanced by breathtaking views of the surrounding mountains. While the spa may not be exceptional, it caters to all necessary needs, offering massages at reasonable prices which enhance the overall enjoyment. Located on the sixth floor, the baths provide a great setting for relaxation. Clean, well-maintained rooms further complement the stay, providing guests with a memorable and fun experience throughout their visit.
Pool
The Hakone Kowakien Hotel offers a variety of aquatic amenities that cater to different preferences. While some guests noted that the outdoor pool was closed during certain stays, it was appreciated by others when open, as it is a sizable 25-meter facility that is both clean and enjoyable. Complementing the main pool, the hotel also features a rooftop onsen, which has received positive remarks for its relaxing atmosphere. Additionally, the presence of multiple onsen pools provides a versatile experience for visitors seeking a traditional Japanese hot spring bath. Despite some limitations on the duration of pool use, the overall access to these water features adds to the appeal of staying at the hotel.
Family
Hakone Kowakien Hotel is a popular choice for families seeking a comfortable and enjoyable stay. The friendly staff ensures a welcoming atmosphere, making young children feel right at home. The hotel serves as an excellent base for excursions, such as visiting the nearby ropeway, and offers a variety of family-oriented amenities. Notable highlights include a dedicated kids' play area and access to the indoor water park, Yunessun, just across the street, adding to the excitement for little ones. Guests appreciate the hotel's family-friendly vibe, noting the presence of other Japanese families, which contributes to a stress-free environment. The accommodations are tailored to suit families' needs, providing ample space and options for family members of all ages. Children especially enjoy the playroom designed exclusively for them, while the dining options cater to both young and adult palates. Overall, the hotel is highly recommended for its suitability for families, ensuring a memorable experience for everyone, from toddlers to elderly parents.
Yes, Hakone Kowakien Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Hakone Kowakien Hotel.
No, Hakone Kowakien Hotel doesn't allow dogs.
Yes, parking facilities are available at Hakone Kowakien Hotel.