Holiday Inn - Hamburg - HafenCity by IHG
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Summary of reviewsHoliday Inn - Hamburg - HafenCity by IHG, garners consistently high praise from its guests for its prime location in the heart of HafenCity. With exceptional access to public transportation, the hotel's proximity to key attractions like the Elbphilharmonie, Speicherstadt and the harbor makes it an ideal starting point for exploring Hamburg. Despite its central location, the hotel provides a peaceful and quiet environment, enhanced by effective soundproofing. Guests appreciate the modern development and safety of the surrounding area, which offers a pleasant ambiance for sightseeing and leisurely strolls.
The breakfast experience at the hotel stands out, earning high marks for its extensive and varied selections, including gluten-free and lactose-free options. The buffet remains well-stocked with fresh ingredients, contributing to a satisfying start to the day. The attentive and friendly staff further enhance the breakfast experience, exemplifying the overall service quality at the hotel. Though the breakfast price is considered steep by some, most guests feel the quality and variety justify the cost.
Dinner at the hotel also receives favorable feedback for its delicious and tasty dishes. While the menu may seem limited to some and service occasionally affected by staff shortages, the quality of food, particularly items like the club sandwich and steak, receives high commendation. The inviting atmosphere of the hotel's bar, complete with a variety of drink options, adds to the overall positive dining experience.
Guests consistently praise the modern and stylish rooms for their spaciousness and cleanliness. Though some rooms are described as medium-sized or relatively small, they are well-equipped and thoughtfully designed. Excellent sound insulation and comfortable beds contribute to a serene and restful stay. Cleanliness is a standout feature with guests frequently highlighting the meticulous upkeep of both rooms and common areas.
The hotel's staff receives widespread acclaim for their friendliness, professionalism and attentiveness. Guests appreciate the team's proactive approach and efficient handling of special requests, which significantly enhances the welcoming atmosphere of the hotel.
While reviews of the hotel's Wi-Fi are mixed, many guests find it fast, stable and reliable. However, some guests report inconsistent connections and initial complications with access. The gym is appreciated for its modern, well-maintained facilities, though some guests note issues with the placement of certain equipment.
The hotel's parking situation is a notable downside with limited spaces available in the underground garage leading to frequent frustration. Guests often need to seek alternative parking solutions, highlighting the need for improved parking options.
For families, the hotel proves to be an excellent choice with spacious family rooms, child-friendly amenities and thoughtful touches like a children's corner in the lobby. The friendly staff and convenient location add to the appeal for family vacations.
Overall, Holiday Inn - Hamburg - HafenCity by IHG, shines with its superb location, high-quality breakfast and dining, modern and clean rooms and exceptional staff service, making it a highly recommended choice for travelers visiting Hamburg.
Categories
The breakfast experience at the hotel stands out, earning high marks for its extensive and varied selections, including gluten-free and lactose-free options. The buffet remains well-stocked with fresh ingredients, contributing to a satisfying start to the day. The attentive and friendly staff further enhance the breakfast experience, exemplifying the overall service quality at the hotel. Though the breakfast price is considered steep by some, most guests feel the quality and variety justify the cost.
Dinner at the hotel also receives favorable feedback for its delicious and tasty dishes. While the menu may seem limited to some and service occasionally affected by staff shortages, the quality of food, particularly items like the club sandwich and steak, receives high commendation. The inviting atmosphere of the hotel's bar, complete with a variety of drink options, adds to the overall positive dining experience.
Guests consistently praise the modern and stylish rooms for their spaciousness and cleanliness. Though some rooms are described as medium-sized or relatively small, they are well-equipped and thoughtfully designed. Excellent sound insulation and comfortable beds contribute to a serene and restful stay. Cleanliness is a standout feature with guests frequently highlighting the meticulous upkeep of both rooms and common areas.
The hotel's staff receives widespread acclaim for their friendliness, professionalism and attentiveness. Guests appreciate the team's proactive approach and efficient handling of special requests, which significantly enhances the welcoming atmosphere of the hotel.
While reviews of the hotel's Wi-Fi are mixed, many guests find it fast, stable and reliable. However, some guests report inconsistent connections and initial complications with access. The gym is appreciated for its modern, well-maintained facilities, though some guests note issues with the placement of certain equipment.
The hotel's parking situation is a notable downside with limited spaces available in the underground garage leading to frequent frustration. Guests often need to seek alternative parking solutions, highlighting the need for improved parking options.
For families, the hotel proves to be an excellent choice with spacious family rooms, child-friendly amenities and thoughtful touches like a children's corner in the lobby. The friendly staff and convenient location add to the appeal for family vacations.
Overall, Holiday Inn - Hamburg - HafenCity by IHG, shines with its superb location, high-quality breakfast and dining, modern and clean rooms and exceptional staff service, making it a highly recommended choice for travelers visiting Hamburg.
Accessible Hotel
This Holiday Inn hotel is listed as having guaranteed accessibility features, indicating that it provides facilities and services to support guests with accessibility needs.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
The Holiday Inn - Hamburg - HafenCity offers a prime location that guests consistently praise. Nestled in the heart of HafenCity, the hotel benefits from exceptional access to public transportation with a subway station right outside its door and bus stops mere steps away. This convenient setup ensures that many of Hamburg's key attractions are within easy reach, including the Elbphilharmonie, Speicherstadt and the harbor, which can often be explored on foot.
Guests highlight the hotel's proximity to numerous scenic spots, allowing visitors to comfortably walk to popular destinations like the Miniatur Wunderland and the Maritime Museum. Despite being centrally located, the hotel offers a peaceful and quiet atmosphere, shielded from the hustle and bustle by effective soundproofing.
The surrounding area is also appreciated for its modern development and safety, contributing to a pleasant environment for both sightseeing and leisurely strolls. The location is not only ideal for city explorations but also provides a comfortable base for accessing restaurants, cafes and various cultural events.
Overall, the Holiday Inn - Hamburg - HafenCity stands out for its superb location, making it an excellent starting point for travelers eager to experience the vibrant life and attractions of Hamburg.
The breakfast at the Holiday Inn - Hamburg - HafenCity by IHG, consistently receives high praise from guests. The expansive breakfast buffet is highlighted for its extensive and varied selection, leaving nothing to be desired. Fresh ingredients, high-quality products and delicious offerings cater to a wide range of preferences, including gluten-free and lactose-free options.
Guests appreciate the comprehensive nature of the buffet, which always remains well-stocked and replenished, ensuring that everything is fresh until the end of breakfast service. The breakfast times are notably convenient, accommodating even late risers. The friendly and attentive staff contribute to a pleasant dining experience, often mentioned as particularly welcoming and helpful.
While the price for breakfast is considered steep by some, the overall sentiment is that the quality and variety make it worth the cost. Parents with children find value in the child-friendly policies and the inclusion of children’s meals adds to the positive reviews. Special touches, like holiday-themed surprises, enhance the experience.
Overall, the breakfast is lauded for its richness, balance and diverse offerings, making it a standout feature of the hotel.
The dining experience at Holiday Inn - Hamburg - HafenCity by IHG, receives notable praise from guests. The hotel's restaurant is frequently highlighted for its delicious and very tasty dishes with numerous guests recommending it for dinner. The á la carte offerings are well-regarded and the club sandwich, in particular, receives specific commendation. While some guests found the menu limited, especially for vegetarians and noted occasional staff shortages that affected service, the overall quality of the food is highly appreciated.
The hotel bar also garners favorable reviews, praised for its extensive selection and inviting atmosphere, making it a suitable option for a late-night drink or a relaxed evening. Guests appreciate the possibility to have a late dinner here, though some found menu prices to be on the higher side.
The dining areas, whether the restaurant or bar, are described as having ample space for guests to dine undisturbed and the ambiance is positively noted. Despite a few logistical drawbacks, such as the restaurant opening hours and the lack of lunch options, the overall dining experience is celebrated for its quality and taste. Notable dishes like the steak are mentioned, indicating a high standard that even rivals more famous establishments. Overall, the restaurant and bar at Holiday Inn - Hamburg - HafenCity provide a commendable dining experience for guests, contributing positively to their stay.
Holiday Inn Hamburg - HafenCity impresses with its consistently modern and stylish rooms. Reviews highlight their spaciousness and cleanliness, offering a comfortable and quiet environment for guests. The rooms are attractively and tastefully furnished with modern amenities, ensuring a pleasant stay. Although some rooms are deemed medium-sized or relatively small, they are generally well-equipped and functional with enough space to meet guests' needs.
The bathrooms, while occasionally noted as small, are modern and well-maintained with spacious layouts in many cases. The overall cleanliness of the rooms is frequently praised, creating an inviting atmosphere enhanced by well-decorated and thoughtfully designed interiors. Additionally, the hotel rooms are known for their excellent sound insulation, contributing to a serene and restful experience.
Though certain conveniences like a refrigerator or minibar might be missing in some rooms, the overall equipment and furnishing levels receive positive mentions. There are, however, occasional notes about the air conditioning requiring a card to operate and some rooms being too warm. Despite these minor drawbacks, guests often find the rooms cozy and furnished with comfortable beds and armchairs.
The hotel is recognized for its seamless blend of modernity and comfort, ensuring that the rooms cater to a variety of traveler needs—be it for short stays or family suites. The attention to stylish decor and practical room layouts makes it a reliable choice for a comfortable and aesthetically pleasing stay in Hamburg.
Holiday Inn - Hamburg - HafenCity by IHG, receives numerous positive remarks from guests regarding the comfort of their beds. Many guests highlight the beds as being very comfortable, often using terms like "super comfortable," "amazing," and "a dream." The mattresses provide good support and there is a choice of pillows, ensuring various preferences are accommodated. The rooms themselves are also praised for being well-furnished, clean, spacious and stylish, adding to a homely and comfortable stay.
However, some guests did note a few issues, such as the beds being either too soft or too hard for their liking and the double beds being a bit narrow for some. Despite these minor concerns, the majority of the reviews emphasize the beds' high sleeping comfort and overall coziness, contributing to a restful night's sleep at the hotel.
In summary, guests at Holiday Inn Hamburg - HafenCity find the beds to be a significant highlight of their stay, ensuring a quality sleep experience amidst a well-furnished and clean environment.
Holiday Inn - Hamburg - HafenCity by IHG, stands out for its remarkable cleanliness and well-maintained facilities, as consistently highlighted by numerous guest reviews. Visitors frequently emphasize the spotlessness of both the rooms and bathrooms, noting that the property maintains a pristine atmosphere throughout. The rooms are described as not only clean but also modern and comfortable, enhancing the overall guest experience.
Housekeeping services receive high praise for their attention to detail and regular maintenance, ensuring that rooms are always in top condition. Many guests appreciate the thorough cleaning of floors, walls and bathrooms, which are often cited as immaculate. Despite occasional minor issues like infrequent glass replacement and some overlooked shelf surfaces, the overall impression remains overwhelmingly positive.
The hotel's common areas also reflect this standard of cleanliness, contributing to an inviting and hygienic environment. The combination of clean and modern decor with friendly, conscientious staff creates a welcoming atmosphere that guests repeatedly commend. The meticulous upkeep extends to features like clean towels, bed linens and bathroom amenities, underlining the hotel's commitment to high hygiene standards.
In summary, cleanliness at Holiday Inn - Hamburg - HafenCity is frequently highlighted as exemplary, making it a highly recommended choice for travelers prioritizing a spotless and well-maintained stay.
The staff at Holiday Inn Hamburg - HafenCity, an IHG Hotel, have garnered high praise for their exceptional service and friendliness across various reviews. Guests frequently highlight the team's unwavering helpfulness and attentive nature, describing the staff as super friendly, courteous and consistently professional. Whether at the reception, breakfast area or bar, employees are noted for their warm and accommodating demeanor, ensuring that every guest's stay is as pleasant and smooth as possible.
Reviewers commend the staff’s competence and efficiency, often mentioning that special requests were fulfilled with ease and efficiency. The reception and service teams receive particular recognition for their cheerful and supportive attitudes, contributing significantly to the hotel's welcoming atmosphere. Guests appreciate the staff's proactive approach with many stating that employees did not hesitate to assist with any issues or inquiries, often going above and beyond to enhance their experience.
Overall, the positive phrases used repeatedly in the reviews underscore a consistently high standard of service with the staff playing a key role in making the hotel a highly recommended destination.
Guests at Holiday Inn Hamburg - HafenCity, an IHG Hotel, have shared mixed reviews regarding the Wi-Fi service. Many praised the Wi-Fi for being fast, stable and reliable with some describing it as powerful and easy to access throughout the hotel. Free Wi-Fi is available in the rooms and other areas, which is a convenient amenity for guests.
However, there were also reports of issues with the Wi-Fi. Some guests found the network coverage to be poor with inconsistent and slow connections at times. Others mentioned complications while trying to connect, including the Wi-Fi being initially unsuccessful or a bit cumbersome to get online. There was also feedback about the internet access being restricted and requiring authorization, which could be inconvenient for travelers who need reliable connectivity for work.
Overall, while many guests had a positive experience with the hotel's Wi-Fi, there are areas that could benefit from improvement to ensure consistent and trouble-free internet access for all visitors.
The gym at Holiday Inn Hamburg - HafenCity, an IHG Hotel, receives generally favorable feedback from guests. Visitors appreciate its modern and clean facilities, noting that it is well-equipped and spacious. The gym features a variety of equipment that is well-maintained, ensuring that it has practically everything needed for a good workout. Additionally, the decoration and ambiance are nicely done and the view of the port city of Hamburg from the fitness center adds an extra touch to the workout experience. However, some guests mentioned that the gym has a few issues, such as poorly placed punching bags and a sparse layout in certain areas. Overall, the gym offers a satisfying experience for guests looking to maintain their fitness routines during their stay.
Situated in Hamburg's vibrant HafenCity, the Holiday Inn Hamburg faces significant challenges regarding parking. The hotel offers an underground garage at a daily rate of €25, but it frequently reaches capacity, causing frustration for guests. With only about 30 parking spaces available for its 268 rooms, many guests need to search for alternative parking solutions. Public garages are nearby, approximately 500 meters away and can serve as suitable options.
Though parking is secure and convenient when available, the limited number of spaces and high costs are common points of dissatisfaction. Guests often find themselves parking on the street or in a public garage with some public parking options being free from 20:00 to 09:00. Overall, while the hotel excels in many areas, the parking situation is a significant drawback, requiring guests to plan ahead and potentially explore alternative parking facilities.
Holiday Inn - Hamburg - HafenCity by IHG, stands out as an excellent choice for families, offering child-friendly amenities and a welcoming atmosphere. The spacious family rooms and well-thought-out family suites provide plenty of space, making it suitable even for larger families with teenagers or pets. Reviewers frequently praised the hotel's family-oriented setup, noting it as perfect for family vacations and great for a family outing.
The hotel provides good value for money, especially with children staying and eating for free when parents order a main course. This is further enhanced by the extensive family menu. Parents appreciated the thoughtful amenities, such as the iron in the room and convenient features accommodating young families.
Staff were consistently described as friendly, helpful and particularly welcoming during the holiday season, adding to the comfortable and peaceful environment. The hotel's layout and services, such as the children's corner in the lobby and nearby playgrounds, are popular among families. Moreover, its location near various tourist attractions and transport connections is ideal for easy travel with small children.
However, some reviews mentioned that the couch in the family room wasn't suitable for sleeping and occasionally larger families had to book additional rooms. Despite this, the overall sentiment remained positive with many expressing a desire to return with their families. The hotel effectively makes family trips easy, providing a relaxing and enjoyable experience for both parents and children.
Holiday Inn - Hamburg - HafenCity offers a modern and beautifully designed experience, well-situated near the Elbphilharmonie in the new HafenCity area. Guests appreciate its cleanliness and the friendly, professional staff who provide excellent service and high levels of comfort. This four-star hotel boasts great amenities and consistent service that typically meet the standards of its rating with clean, well-maintained and comfortably furnished rooms.
However, a few shortcomings were noted, such as the lack of minibars and refrigerators in the rooms and the breakfast not living up to a four-star expectation. Some guests found the room sizes somewhat smaller than anticipated for this category. Despite these minor issues, the hotel is generally seen as offering great value and deserving of its four-star rating. It's well-suited for city center activities and delivers on the promise of comfort and service associated with its class.
Holiday Inn - Hamburg - HafenCity by IHG, proves to be a solid choice for business travelers seeking convenience and modern amenities. Its strategic location in HafenCity allows easy access to nearby offices and efficient public transportation links, making it an ideal hub for business appointments and meetings. Guests consistently highlight the hotel's modern design, clear functional spaces and well-equipped facilities tailored for professional needs.
The hotel features quiet rooms conducive for work and its new workspaces and strong Wi-Fi connectivity support productivity. The professional and friendly staff further enhance the business travel experience, ensuring there is no disruption during the stay. Additionally, the hotel offers a balanced and varied breakfast, fitting well within the tight schedules of business travelers.
Overall, the Holiday Inn - Hamburg - HafenCity positions itself as a practical and reliable choice for short business visits, seminars and meetings, ensuring business travelers can focus on their work without any hassle.
Located in the vibrant area of HafenCity, the Holiday Inn Hamburg is noted for its modern and functional design, making it an attractive option for travelers with disabilities. Guests appreciate the hotel's convenient location and excellent public transport links, including bus and subway connections that make it easy to explore Hamburg. The hotel's facilities are generally accessible, featuring wide stairways, elevators and rooms designed specifically to meet various accessibility needs.
Guests have highlighted the spaciousness of both the rooms and bathrooms, which are well-adapted for wheelchair users with features like ground-level showers and handrails by the toilet for added safety. However, there have been mentions of certain drawbacks, such as the limited availability of double beds in accessible rooms, a lack of disabled parking spaces and the occasional issue with room cleanliness. Furthermore, some guests found the beds too high for those with severe disabilities.
Despite these minor inconveniences, the hotel provides functional furniture and accessible amenities, making it relatively suitable for guests with reduced mobility. The front desk and other facilities are well-equipped to cater to special requirements, although it is advisable for those with reduced mobility to request parking spaces in advance. Overall, the Holiday Inn Hamburg-HafenCity offers a comfortable stay with a range of accessible features that cater to the needs of travelers with disabilities.
Holiday Inn – Hamburg – HafenCity, an IHG Hotel provides an ideal setting for romantic getaways with its elegantly furnished and nicely decorated accommodations. Guests frequently highlight the romantic atmosphere and private areas conducive to intimate moments. The hotel’s personal touch and overall romantic setting make it a popular choice for couples looking to enjoy a quiet and relaxing stay in Hamburg. This blend of elegance and tranquility makes the experience both memorable and serene.
Guests at Holiday Inn - Hamburg - HafenCity by IHG, frequently commend its dog-friendly policy, which allows pets to travel with ease. The hotel accommodates families well, ensuring a welcoming atmosphere for both human and canine guests. Notably, there is a pleasant park nearby, perfect for walking dogs, adding to the convenience for pet owners.
The hotel charges 25 euros per night for dog accommodation; however, additional pet services, such as drinking bowls or blankets, are not provided. Despite this, the staff are known for their friendly and accommodating attitude towards dogs. Some guests mentioned that bar staff, in particular, were attentive, often bringing water for pets.
Overall, guests appreciate the uncomplicated process of staying with their pets, making it a favored choice for those traveling with dogs. The combination of a clean, modern setting and the nearby park helps ensure enjoyable stays for both families and their furry companions.
Location Show Map
Location
Guests highlight the hotel's proximity to numerous scenic spots, allowing visitors to comfortably walk to popular destinations like the Miniatur Wunderland and the Maritime Museum. Despite being centrally located, the hotel offers a peaceful and quiet atmosphere, shielded from the hustle and bustle by effective soundproofing.
The surrounding area is also appreciated for its modern development and safety, contributing to a pleasant environment for both sightseeing and leisurely strolls. The location is not only ideal for city explorations but also provides a comfortable base for accessing restaurants, cafes and various cultural events.
Overall, the Holiday Inn - Hamburg - HafenCity stands out for its superb location, making it an excellent starting point for travelers eager to experience the vibrant life and attractions of Hamburg.
Breakfast
Guests appreciate the comprehensive nature of the buffet, which always remains well-stocked and replenished, ensuring that everything is fresh until the end of breakfast service. The breakfast times are notably convenient, accommodating even late risers. The friendly and attentive staff contribute to a pleasant dining experience, often mentioned as particularly welcoming and helpful.
While the price for breakfast is considered steep by some, the overall sentiment is that the quality and variety make it worth the cost. Parents with children find value in the child-friendly policies and the inclusion of children’s meals adds to the positive reviews. Special touches, like holiday-themed surprises, enhance the experience.
Overall, the breakfast is lauded for its richness, balance and diverse offerings, making it a standout feature of the hotel.
Dinner
The hotel bar also garners favorable reviews, praised for its extensive selection and inviting atmosphere, making it a suitable option for a late-night drink or a relaxed evening. Guests appreciate the possibility to have a late dinner here, though some found menu prices to be on the higher side.
The dining areas, whether the restaurant or bar, are described as having ample space for guests to dine undisturbed and the ambiance is positively noted. Despite a few logistical drawbacks, such as the restaurant opening hours and the lack of lunch options, the overall dining experience is celebrated for its quality and taste. Notable dishes like the steak are mentioned, indicating a high standard that even rivals more famous establishments. Overall, the restaurant and bar at Holiday Inn - Hamburg - HafenCity provide a commendable dining experience for guests, contributing positively to their stay.
Rooms
The bathrooms, while occasionally noted as small, are modern and well-maintained with spacious layouts in many cases. The overall cleanliness of the rooms is frequently praised, creating an inviting atmosphere enhanced by well-decorated and thoughtfully designed interiors. Additionally, the hotel rooms are known for their excellent sound insulation, contributing to a serene and restful experience.
Though certain conveniences like a refrigerator or minibar might be missing in some rooms, the overall equipment and furnishing levels receive positive mentions. There are, however, occasional notes about the air conditioning requiring a card to operate and some rooms being too warm. Despite these minor drawbacks, guests often find the rooms cozy and furnished with comfortable beds and armchairs.
The hotel is recognized for its seamless blend of modernity and comfort, ensuring that the rooms cater to a variety of traveler needs—be it for short stays or family suites. The attention to stylish decor and practical room layouts makes it a reliable choice for a comfortable and aesthetically pleasing stay in Hamburg.
Beds
However, some guests did note a few issues, such as the beds being either too soft or too hard for their liking and the double beds being a bit narrow for some. Despite these minor concerns, the majority of the reviews emphasize the beds' high sleeping comfort and overall coziness, contributing to a restful night's sleep at the hotel.
In summary, guests at Holiday Inn Hamburg - HafenCity find the beds to be a significant highlight of their stay, ensuring a quality sleep experience amidst a well-furnished and clean environment.
Cleanliness
Housekeeping services receive high praise for their attention to detail and regular maintenance, ensuring that rooms are always in top condition. Many guests appreciate the thorough cleaning of floors, walls and bathrooms, which are often cited as immaculate. Despite occasional minor issues like infrequent glass replacement and some overlooked shelf surfaces, the overall impression remains overwhelmingly positive.
The hotel's common areas also reflect this standard of cleanliness, contributing to an inviting and hygienic environment. The combination of clean and modern decor with friendly, conscientious staff creates a welcoming atmosphere that guests repeatedly commend. The meticulous upkeep extends to features like clean towels, bed linens and bathroom amenities, underlining the hotel's commitment to high hygiene standards.
In summary, cleanliness at Holiday Inn - Hamburg - HafenCity is frequently highlighted as exemplary, making it a highly recommended choice for travelers prioritizing a spotless and well-maintained stay.
Staff
Reviewers commend the staff’s competence and efficiency, often mentioning that special requests were fulfilled with ease and efficiency. The reception and service teams receive particular recognition for their cheerful and supportive attitudes, contributing significantly to the hotel's welcoming atmosphere. Guests appreciate the staff's proactive approach with many stating that employees did not hesitate to assist with any issues or inquiries, often going above and beyond to enhance their experience.
Overall, the positive phrases used repeatedly in the reviews underscore a consistently high standard of service with the staff playing a key role in making the hotel a highly recommended destination.
Wi-Fi
However, there were also reports of issues with the Wi-Fi. Some guests found the network coverage to be poor with inconsistent and slow connections at times. Others mentioned complications while trying to connect, including the Wi-Fi being initially unsuccessful or a bit cumbersome to get online. There was also feedback about the internet access being restricted and requiring authorization, which could be inconvenient for travelers who need reliable connectivity for work.
Overall, while many guests had a positive experience with the hotel's Wi-Fi, there are areas that could benefit from improvement to ensure consistent and trouble-free internet access for all visitors.
Gym
Parking
Though parking is secure and convenient when available, the limited number of spaces and high costs are common points of dissatisfaction. Guests often find themselves parking on the street or in a public garage with some public parking options being free from 20:00 to 09:00. Overall, while the hotel excels in many areas, the parking situation is a significant drawback, requiring guests to plan ahead and potentially explore alternative parking facilities.
Family
The hotel provides good value for money, especially with children staying and eating for free when parents order a main course. This is further enhanced by the extensive family menu. Parents appreciated the thoughtful amenities, such as the iron in the room and convenient features accommodating young families.
Staff were consistently described as friendly, helpful and particularly welcoming during the holiday season, adding to the comfortable and peaceful environment. The hotel's layout and services, such as the children's corner in the lobby and nearby playgrounds, are popular among families. Moreover, its location near various tourist attractions and transport connections is ideal for easy travel with small children.
However, some reviews mentioned that the couch in the family room wasn't suitable for sleeping and occasionally larger families had to book additional rooms. Despite this, the overall sentiment remained positive with many expressing a desire to return with their families. The hotel effectively makes family trips easy, providing a relaxing and enjoyable experience for both parents and children.
4 Star
However, a few shortcomings were noted, such as the lack of minibars and refrigerators in the rooms and the breakfast not living up to a four-star expectation. Some guests found the room sizes somewhat smaller than anticipated for this category. Despite these minor issues, the hotel is generally seen as offering great value and deserving of its four-star rating. It's well-suited for city center activities and delivers on the promise of comfort and service associated with its class.
Business
The hotel features quiet rooms conducive for work and its new workspaces and strong Wi-Fi connectivity support productivity. The professional and friendly staff further enhance the business travel experience, ensuring there is no disruption during the stay. Additionally, the hotel offers a balanced and varied breakfast, fitting well within the tight schedules of business travelers.
Overall, the Holiday Inn - Hamburg - HafenCity positions itself as a practical and reliable choice for short business visits, seminars and meetings, ensuring business travelers can focus on their work without any hassle.
Accessible
Guests have highlighted the spaciousness of both the rooms and bathrooms, which are well-adapted for wheelchair users with features like ground-level showers and handrails by the toilet for added safety. However, there have been mentions of certain drawbacks, such as the limited availability of double beds in accessible rooms, a lack of disabled parking spaces and the occasional issue with room cleanliness. Furthermore, some guests found the beds too high for those with severe disabilities.
Despite these minor inconveniences, the hotel provides functional furniture and accessible amenities, making it relatively suitable for guests with reduced mobility. The front desk and other facilities are well-equipped to cater to special requirements, although it is advisable for those with reduced mobility to request parking spaces in advance. Overall, the Holiday Inn Hamburg-HafenCity offers a comfortable stay with a range of accessible features that cater to the needs of travelers with disabilities.
Romantic
Dog Friendly
The hotel charges 25 euros per night for dog accommodation; however, additional pet services, such as drinking bowls or blankets, are not provided. Despite this, the staff are known for their friendly and accommodating attitude towards dogs. Some guests mentioned that bar staff, in particular, were attentive, often bringing water for pets.
Overall, guests appreciate the uncomplicated process of staying with their pets, making it a favored choice for those traveling with dogs. The combination of a clean, modern setting and the nearby park helps ensure enjoyable stays for both families and their furry companions.
No, Holiday Inn - Hamburg - HafenCity by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn - Hamburg - HafenCity by IHG.
Yes, Holiday Inn - Hamburg - HafenCity by IHG welcomes dogs.
Yes, parking facilities are available at Holiday Inn - Hamburg - HafenCity by IHG.
Yes, Holiday Inn - Hamburg - HafenCity by IHG has a gym.
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