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Summary of reviews'INNSiDE by Meliá Hamburg Hafen' has garnered positive reviews for its location, breakfast, rooms, cleanliness, staff and additional amenities, though some areas such as dinner services and parking have received mixed feedback.
The hotel’s location is highly convenient for visitors aiming to explore Hamburg with proximity to primary attractions like the Harry Potter theater, Speicherstadt and HafenCity. While encircled by roadworks and industrial surroundings, the hotel compensates with excellent public transportation links, providing easy access to the city center. Guests also value the quietness despite the nearby busy roads, thanks to well-insulated windows and the picturesque waterfront location adds charm, especially appealing during warmer months.
Breakfast at the hotel receives considerable praise for its variety, quality and accommodating options like vegan and gluten-free dishes. The extensive and delicious buffet offerings ensure an enjoyable start to the day, although the breakfast room can be crowded and the cost is sometimes viewed as high.
The restaurant and bar areas are cozy with a delightful ambiance and friendly service, particularly on Fridays with a DJ, enhancing the dining experience. However, high prices, small portions and limited menu options are noted drawbacks. The unavailability of the restaurant and bar on Sundays and Mondays and occasional slow service also affect the overall dining satisfaction.
Rooms at INNSiDE by Meliá Hamburg Hafen are frequently lauded for their cleanliness, modern design, spaciousness and comfort. Guests appreciate the contemporary décor, comfortable beds, soundproofing and effective air conditioning. The loft rooms are particularly noted for their generous space. The modern and clean public areas mirror the impeccable standard of room maintenance, contributing to a hygienic and pleasant atmosphere.
The staff at the hotel stand out for their friendliness, professionalism and attentiveness. Many guests recount positive interactions with the service team, contributing significantly to the comfort and positive experience of their stay.
Free WiFi is generally reliable and appreciated with good connectivity throughout the property. The free minibar, refilled daily, is an added bonus that guests enjoy. The gym, though small, is well-equipped, clean and available 24/7, complemented by a beautiful sauna, enhancing the fitness experience.
Parking availability is convenient but expensive with numerous guests criticizing the high fees. The scarcity of spaces during busy times and the tightness for larger vehicles also pose challenges. The presence of EV charging stations is a beneficial feature for electric vehicle owners, despite occasional functionality issues.
Families find the hotel well-suited for their needs with spacious, family-friendly rooms and facilities. The variety in breakfast options caters well to children and the staff's friendliness ensures a pleasant atmosphere for family stays.
In summary, INNSiDE by Meliá Hamburg Hafen proves to be a comfortable and convenient base for exploring Hamburg, offering a clean and modern environment, delicious breakfast and outstanding staff service. While dining costs and parking fees could be improved, the overall experience remains largely positive for most guests. Show more
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Hotel with EV Charging Stations
This hotel offers an electric car charging point as one of its key services and facilities. It provides a convenient option for guests with electric vehicles to charge their cars during their stay. The hotel is located in the Hammerbrook district.
4-Star Hotel
This hotel features modern design and a convenient location in the HafenCity area. It offers comfortable rooms and excellent service.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
Room Types
The Innside RoomThis double room features air conditioning, soundproofing and minibar.
The room includes a free mini bar with healthy drinks with refill once a day on request.
The Innside Premium RoomThis room offers extra space, chromecast and a Nespresso coffee maker.
The room includes a free mini bar with healthy drinks with refill once a day on request.
The LoftThis suite features a soundproofing, tea/coffee maker, minibar and chromecast.
The room includes a free mini bar with healthy drinks with refill once a day on request.
The Innside Room for FamiliesThis family room offers a double bed and a sleeping couch or an extra bed.
The room includes a free mini bar with healthy drinks with refill once a day on request and chromecast.
Guest Reviews
8.2
Very Good
Location
INNSiDE by Meliá Hamburg Hafen enjoys a mostly favorable reception for its locale, especially for those looking to explore Hamburg with ease. Positioned near primary attractions like the Harry Potter theater, Speicherstadt and HafenCity, the hotel stands out as a convenient base for cultural explorers and theater enthusiasts alike. Great public transportation links abound with a bus stop right at the doorstep and quick access to both the main train station and the city center, often just a few stops or a short walk away.
Despite being somewhat encircled by roadworks and located in an area that some find less visually appealing and somewhat industrial, guests appreciate the connectivity through extensive bus and train networks. The locality may be slightly remote for immersive sightseeing trips or dining excursions with a scarcity of nearby restaurants other than mainstream options like McDonald's. However, the proximity to the harbor area and walking distance to prominent spots make up for it.
Guests have highlighted the hotel's quietness despite its proximity to busy roads and rail tracks, thanks to well-insulated windows. The waterfront location adds a picturesque touch, especially appealing in warmer months. Overall, INNSiDE by Meliá Hamburg Hafen offers an excellent mix of convenience, connectivity and comfort, making it a solid choice for those with specific destinations in mind like theaters or the harbor.
Breakfast
The breakfast at INNSiDE by Meliá Hamburg Hafen receives considerable praise across guest reviews. Words like excellent, delicious and outstanding are frequently mentioned, highlighting a high-quality breakfast experience with an extensive variety. Guests appreciate the rich, diverse and plentiful buffet, noting it often meets different dietary needs, including vegan and gluten-free options. Freshly prepared dishes, such as real scrambled eggs and appealing presentations in small jars also stand out.
Despite numerous positive remarks, some guests have noted issues such as the breakfast room being overcrowded during peak times and the seating being less than ideal with more bar stools than regular chairs. The cost of the breakfast is also often considered high with several reviewers mentioning it can be expensive. Nonetheless, the complimentary breakfast included in some room rates is seen as a satisfying perk by many.
Overall, the breakfast seems to match the expectations set by the hotel's ambiance and service level, delivering a delightful experience that is both varied and generous. The accommodating staff also enhances the breakfast experience, ensuring that everything is well-organized and constantly replenished.
Dinner
The INNSiDE by Meliá Hamburg Hafen offers a dining experience that elicits mixed reviews from its guests. Positively, the restaurant and bar areas are often described as appealing and cozy with a beautiful view and nice music, especially on Fridays when there's a DJ. Guests have enjoyed delicious dinners and high-quality, tasty food, alongside well-crafted cocktails. Friendly bar staff and the long operating hours of the bar are also appreciated.
However, there are notable drawbacks. Prices for dinner and drinks are frequently mentioned as being high, which some guests find unjustified given the small portion sizes. There are criticisms about the limited and sometimes unbalanced menu options with the quality of dishes not always matching the cost. Several guests experienced the restaurant and bar being closed on Sundays and Mondays, which was a significant inconvenience. Complaints about the slow service in the bar and occasional lack of snacks further marred the dining experience.
Overall, while the atmosphere and friendly service are commendable, the high prices and inconsistent availability and quality of the dining options suggest room for improvement.
Rooms
INNSiDE by Meliá Hamburg Hafen offers an impressive array of rooms that are frequently lauded for their cleanliness, spaciousness and modern design. The accommodations are evidently well-maintained and stylishly furnished, often featuring large, comfortable beds and modern amenities that render each stay enjoyable. Many guests appreciate the combination of a contemporary décor with practical layouts, including interesting open-bathroom concepts that are both chic and a bit unconventional.
Comfort is a common theme with numerous reviews highlighting the coziness of the rooms, thanks in part to effective soundproofing and modern conveniences like complimentary minibars. The rooms tend to be spacious and bright, offering a relaxing environment whether for business or leisure. The loft rooms, in particular, are noted for their generous space and ideal setup for relaxation.
Guests consistently praise the room design with many commenting on the high-quality furnishings and thoughtful decorative touches. The rooms also boast effective air conditioning and comfortable beds, further enhancing the overall comfort. Despite these positives, some rooms facing the street can be noisy and certain design elements, like the open bathrooms, may not suit everyone.
Overall, the rooms at INNSiDE by Meliá Hamburg Hafen provide a blend of modernity, comfort and style, making it an appealing choice for travelers seeking a well-equipped, clean and spacious stay.
Beds
INNSiDE by Meliá Hamburg Hafen receives high praise for its beds with numerous guests highlighting their comfort and quality. Many reviews describe the beds as extremely comfortable, allowing for a good night's sleep. Guests appreciated the larger-than-usual size and firm yet cozy mattresses, along with top-quality bedding. The pillows also received positive mentions for being wide and soft. Cleanliness and room amenities further contributed to the overall comfort. While a few guests found the beds too hard or uncomfortable for tall individuals, the general consensus leans strongly towards the beds being a standout feature of the hotel. Dog-friendly policies with amenities like dog beds and water bowls, add to the appeal for pet owners. Overall, the beds and clean, modern rooms create a restful and inviting atmosphere for guests.
Cleanliness
The INNSiDE by Meliá Hamburg Hafen impresses guests with its overall cleanliness and modern ambiance. Reviewers consistently highlight the spotless and well-maintained rooms, which are described as clean, bright and modernly furnished. Public areas of the hotel also receive positive feedback for being hygienic and orderly. Guests appreciate the attention to detail in room cleanliness with many noting that cleaning was thorough, including daily freshening up and meticulous care of flooring and sanitary facilities.
The hotel's staff is frequently praised for their dedication to maintaining high cleanliness standards. This includes extra precautions taken during the COVID-19 pandemic with frequent cleanings ensuring that rooms felt fresh and safe. Despite some isolated comments on missed spots and dusty or dirty areas, the general sentiment remains overwhelmingly positive with many guests finding everything impeccable and highlighting the exceptional cleanliness as a standout feature of their stay.
Overall, guests of the INNSiDE by Meliá Hamburg Hafen can expect clean and comfortable accommodations with rooms that meet high standards of hygiene and are regularly maintained to ensure a pleasant stay.
Staff
The reviews from guests at INNSiDE by Meliá Hamburg Hafen predominantly highlight the friendliness and helpfulness of the hotel staff. Guests continuously praised the team for being attentive, service-minded and accommodating. The reception and front desk staff were notably very courteous, often going above and beyond to assist with queries and concerns swiftly. Breakfast service received commendation for friendly and proactive staff, ensuring a pleasant start to the day. Despite some instances of staff being overwhelmed or less coordinated during busy times like check-in, the overall sentiment remains positive with most guests emphasizing the professionalism and warmth they experienced. The staff's ability to promptly handle issues and maintain a cheerful demeanor contributed significantly to the guests' comfort and positive experience at the hotel.
Wi-Fi
INNSiDE by Meliá Hamburg Hafen offers free WiFi throughout the entire property, including common areas accessible to the public. Guests have found the WiFi to generally be strong and fast with good reception not only in rooms but also in other parts of the hotel. Many visitors appreciated that multiple devices could connect simultaneously without significant issues.
While some guests noted that the WiFi could perform better and mentioned occasional slow speeds and disruptions, the overall sentiment is positive. Several reviewers highlighted that WiFi worked well or was optimal during their stay. Moreover, WiFi codes are provided on arrival, ensuring hassle-free connectivity.
Additionally, the hotel's free minibar, refilled daily, was a big hit, adding extra value to the stay along with the complimentary chilled soft drinks available. The combination of good WiFi service, complimentary minibar and friendly staff makes INNSiDE by Meliá Hamburg Hafen an appealing choice for travelers.
Gym
INNSiDE by Meliá Hamburg Hafen offers a commendable fitness experience for its guests. Despite being relatively small, the gym is remarkably well-equipped and functional, boasting a wide range of modern workout equipment. Patrons particularly appreciate the gym’s 24/7 availability and the clean, well-maintained facilities that are consistently tidy and inviting. The fitness area is complemented by a beautiful sauna, making it a comprehensive spot for both exercise and relaxation. While some feedback notes the space may be compact, the gym’s overall functionality and variety of options have garnered positive reviews. The inclusion of additional amenities like an integrated shower and a coach available for personal recommendations further enhances the gym’s appeal. Whether for a quick workout or a thorough training session, the fitness center at INNSiDE by Meliá Hamburg Hafen meets the varied needs of its guests efficiently.
Parking
Parking at INNSiDE by Meliá Hamburg Hafen is a frequently discussed topic among guests with many reviews highlighting both its availability and associated costs. Guests appreciate the convenience of having parking directly at the hotel, including options like an underground garage and parking spaces under the hotel. There are even charging stations for electric cars, which adds to the convenience.
However, the sentiment around parking costs is overwhelmingly negative. Many guests feel that the parking fees are exorbitantly high with daily rates typically around 25 to 28 euros, though some comments mention costs exceeding this range. Guests have reported feeling that such rates are not justified and are disappointed by the lack of free parking options. There is also mention that parking rates have increased over time, adding to the frustration.
Availability is another issue with several reviews noting that parking spaces can be scarce, especially during busy times. Some guests have had to find alternative parking a few hundred meters away when the hotel lot was full. The parking spaces provided are also described as relatively tight, which might be an inconvenience for larger vehicles.
Despite these criticisms, there are positive notes about the safety of the parking areas and the overall convenience of having a parking option at the hotel. Those looking for cheaper alternatives have sometimes found them in nearby parking facilities, though these are also generally chargeable. In summary, while the location and safety of the parking is appreciated, the high costs and limited spaces detract significantly from guests' overall experience.
EV charging stations
The INNSiDE by Meliá Hamburg Hafen offers electric vehicle (EV) charging facilities to its guests, although the feedback on their functionality is mixed. The hotel has two EV charging stations in its garage, including Tesla wall chargers. Guests have highlighted the convenience of being able to charge their cars on-site, noting the advantage and good speed of the chargers. However, there have been reports of the charging stations occasionally being out of service and one remark mentioned having to leave their car in front of the hotel due to unavailable charging spots. Additionally, some guests mentioned that the areas reserved for charging were used for electric scooters. Despite these occasional issues, the presence of EV charging stations at the hotel is appreciated, providing a useful service for electric vehicle owners traveling to Hamburg.
Family
INNSiDE by Meliá Hamburg Hafen proves to be a well-suited choice for families looking for a convenient and comfortable stay. The hotel boasts family-friendly rooms and facilities, which are often described as spacious and well-prepared for family trips. The environment is welcoming for children with many guests highlighting the enjoyable high-quality complimentary minibar and the variety in the breakfast options tailored for kids.
The hotel's room configurations, including three-bedroom and family rooms, receive positive feedback for being both functional and comfortable, even though some mention a lack of privacy and soundproofing in these shared spaces. The rooms are simply and nicely furnished, though there are occasional reports of cleanliness concerns like spiderwebs and dirty towels.
Staff at the hotel are frequently praised for their friendliness and helpfulness, making the stay pleasant for families. Despite some challenges with the breakfast setup for larger families and the impracticality of some seating areas for older guests, the entire experience is generally well-regarded. INNSiDE by Meliá Hamburg Hafen appears to be a hit among families for its accommodating atmosphere and child-friendly amenities.
4 Star
INNSiDE by Meliá Hamburg Hafen is a modern four-star hotel that receives praise for its stylish design and top-notch amenities. Visitors often highlight the hotel's chic and well-maintained appearance with furnishings and overall design that scream luxury on a four-star level. The quality of services and facilities, such as clean and comfortable rooms, high-quality amenities and well-maintained modern features, align well with what one would expect from a four-star establishment.
Business travelers particularly appreciate the hotel for its convenient location and the overall quality of amenities provided. The hotel is also noted for being an excellent choice for guests attending the nearby Harry Potter theater, making it a functional city hotel with a bit of magic thrown into its appeal.
However, some guests expected more in terms of food and breakfast offerings, which they felt did not meet the four-star standard. Additionally, while the bar service was noted to be slow and the ventilation in meeting rooms loud, the majority consensus still leans towards a positive experience.
The hotel is recognized for providing good value for money with fair prices considering its four-star billing. Despite a few minor setbacks, INNSiDE by Meliá Hamburg Hafen successfully delivers a solid four-star stay for both business and leisure travelers, ensuring a comfortable and stylish visit.
Business
INNSiDE by Meliá Hamburg Hafen has garnered positive feedback from business travelers, highlighting its suitability for work-related stays. The hotel is praised for its convenient, central yet quiet location, which is ideal for meetings and business trips. The modern, clean facilities come equipped with various amenities specifically beneficial for business guests, including functional rooms, a business center and free high-speed Wi-Fi.
The rooms are described as comfortable, clean, bright and well-suited for business purposes with convenient work areas and complimentary minibars. Business-friendly accommodations extend to dedicated business suites, which are perfect for quick meetings and come with a nice business package. The hotel's large, comfortable rooms provide an excellent environment for a good night's rest after a busy day.
Guests also appreciate the hotel's general amenities such as a fitness center and a complimentary daily coffee service. While there was a minor complaint about the ventilation in the meeting rooms being loud and cold, the overall service, including business meeting setups and special meeting deals, received high marks for creating a successful and conducive work environment.
In summary, INNSiDE by Meliá Hamburg Hafen stands out as a top choice for business travelers seeking a comfortable and functional stay with all necessary business services at their disposal.
Honeymoon
INNSiDE by Meliá Hamburg Hafen is highlighted by guests as a wonderful option for honeymooners seeking a romantic and peaceful setting. The hotel features romantically designed rooms that are modern and comfortable, contributing to an ideal honeymoon experience. Although it's not specifically tailored for honeymoon needs, the ambiance and cozy environment make it a great spot for honeymoon couples. Many guests have praised the hotel for its beautiful terrace with plenty of nice places to sit, perfect for a romantic evening. The service from the polite staff enhances the comfortable stay, making it a memorable visit for newlyweds. The hotel also offers a honeymoon gift voucher, although specific honeymoon packages aren't prominently mentioned. Overall, it's seen as a honeymoon-friendly destination that warrants a return visit for romantic occasions.
Romantic
INNSiDE by Meliá Hamburg Hafen exudes romance from the moment guests arrive. The hotel offers a cozy and warm environment, making it perfect for couples seeking a relaxed and intimate getaway. The terrace with its great views, is a standout feature, providing an ideal spot for romantic evenings. Whether it's the cozy rooms with modern decor or the inviting bar with its relaxed and romantic atmosphere, every detail seems designed to cater to couples.
The presence of a glass shower and the chance to enjoy a romantic view of the water from the bar in the evening are particularly appealing for those freshly in love. The setting is described as perfect for a honeymoon or any romantic getaway, thanks to the overall romantic vibe that permeates the hotel's lounge and rooms. Despite a few minor inconveniences, such as separate beds in some rooms and the need to walk a bit, the atmosphere is consistently praised for being accommodating and beautifully romantic.
This hotel appears to be a dream for couples with various amenities and settings contributing to a romantic and intimate experience. From the relaxed atmosphere in the evenings enhanced by a DJ at the lounge to the quiet and comfortable rooms, INNSiDE by Meliá Hamburg Hafen stands out as a romantic destination in Hamburg.
Dog Friendly
INNSiDE by Meliá Hamburg Hafen is recognized for its welcoming approach to pets, especially dogs. Guests consistently highlight the pet-friendly nature of the hotel, noting that dogs are welcome not just in the rooms but also in the dining area. The hotel offers thoughtful amenities for pets, such as dog beds and bowls already set up in the rooms, creating a convenient and pleasant experience for pet owners.
Despite the general satisfaction, there are concerns about the nightly fee for dogs with some guests finding it rather steep. While specifics about dog-friendly facilities beyond the in-room amenities are not extensively detailed in reviews, the overall sentiment is positive. The hotel's effort to accommodate pets with a pet-friendly service is appreciated, even if some guests feel that the additional charges for pets could be reconsidered.
Overall, INNSiDE by Meliá Hamburg Hafen provides a comfortable stay for both pets and their owners, maintaining a reputation as a welcoming and dog-friendly destination despite the additional costs.
No, INNSiDE by Meliá Hamburg Hafen doesn't have any pool.
Yes, a spa is available at INNSiDE by Meliá Hamburg Hafen.
Yes, INNSiDE by Meliá Hamburg Hafen welcomes dogs.
Yes, parking facilities are available at INNSiDE by Meliá Hamburg Hafen.