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1 room2 guests1 room, 2 guests
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Summary of reviewsM&M Hotel - Wilhelmsburg offers a blend of positive experiences and areas for improvement across several aspects. Guests appreciate the hotel's room amenities, including cleanliness, spaciousness, and comfortable beds, providing a satisfactory stay with modern conveniences such as a refrigerator and kettle. The rooms are bright and cozy, though some furnishings and arrangements could benefit from renovation and enhanced aesthetics. Positive interactions with the dedicated Indian family staff contribute significantly to the overall experience, with their exceptional service and pleasant demeanor making guests feel welcome.
While the hotel's location offers proximity to a bus station and local attractions like the musical theater on the Elbe, it is surrounded by industrial areas and heavy freight train activity, contributing to its noise levels. Accessibility to amenities such as supermarkets is limited, and the outdoor areas are often perceived as less maintained. Cleanliness is praised in parts, thanks to fresh laundry and towels, but concerns linger around dust, crumbs, and maintenance issues, signaling a need for improved housekeeping standards.
Guests appreciate the convenience of free parking with a spacious lot and reliable security, though aspects like muddy sections and the presence of junk vehicles could be addressed. Comfort of the beds is noted, though they are sometimes critiqued for instability and cleanliness concerns, suggesting further attention to bedding conditions. Overall, M&M Hotel - Wilhelmsburg delivers essential accommodations, underscored by exemplary staff service, while certain areas such as cleanliness, bedding, and location continue to offer opportunities for enhancement. Show more
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Categories
Family Friendly Hotel
Hotel with Parking
Small Hotel
Room Types
Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower. The double room has parquet floors, a seating area with a flat-screen TV with satellite channels, soundproof walls, a dining area, as well as a wardrobe. The unit has 2 beds.
Family RoomFeaturing free toiletries, this family room includes a private bathroom with a shower. The family room has parquet floors, a seating area with a flat-screen TV with satellite channels, soundproof walls, a dining area, as well as a wardrobe. The unit has 3 beds.
Single RoomOffering free toiletries, this single room includes a private bathroom with a shower. The single room has parquet floors, a seating area with a flat-screen TV with satellite channels, soundproof walls, a dining area, as well as a wardrobe. The unit has 1 bed.
Guest Reviews
5.1
Rated
Location
M&M Hotel - Wilhelmsburg is nestled within an industrial area and surrounded by train tracks, roads, and parking lots. The frequent and heavy freight train activity near the hotel is a notable aspect of its location, contributing to the area’s overall noise levels. The bustling vicinity includes a major traffic intersection, which adds to the urban soundtrack heard from the hotel, especially when the windows are open. Furthermore, the outdoor areas surrounding the hotel appear neglected and may give an impression of being abandoned, with large puddles and suboptimal maintenance being common observations. Despite appearing centrally located at first, the hotel is relatively remote, with limited access to amenities such as supermarkets and bakeries. It's positioned a challenging distance from the city center, although conveniently near a bus station, which provides some accessibility to downtown Hamburg. A 15-minute drive can connect guests to the musical theater on the Elbe, providing a semblance of proximity to local attractions. Ultimately, while the hotel might promise an attractive stay through its promotional images, the reality of its location presents various considerations for potential guests seeking convenience and aesthetics in their accommodation choice.
Rooms
At M&M Hotel - Wilhelmsburg, guest experiences with room quality vary, but several positive aspects are consistently highlighted. Many guests appreciate the cleanliness of the rooms, which include comfortable beds and well-maintained bathrooms. The rooms often feature modern amenities, such as a refrigerator and a kettle, ensuring that travelers have the essential conveniences for a comfortable stay.
Guests often mention the spaciousness of the rooms, which are equipped with necessities that cater to basic vacation needs. Rooms are described as bright and cozy, creating a welcoming environment. Additionally, several rooms offer a large bathroom with a window, further enhancing the guest experience.
Despite the generally positive feedback on cleanliness and amenities, some guests note simple furnishings and express disappointment with the arrangement of beds and limited passage space. Though the rooms are generally clean and modern, certain areas of the hotel could benefit from renovation and a fresh coat of paint to elevate the overall atmosphere.
While the rooms have been praised for being neat and adequately equipped, a few issues such as occasional room odor and insufficient bedside lighting are mentioned. Nonetheless, M&M Hotel seems to provide a solid foundation for those seeking basic but satisfactory accommodation in Wilhelmsburg.
Beds
The beds at M&M Hotel - Wilhelmsburg receive varied feedback from guests. While several reviews highlight the comfort of the beds, with specific mentions of comfort and fresh bed linen, others point out issues with the bedding. Some guests note the mattresses as unstable and mention cleanliness issues with bed linen, including stains and an unpleasant odor. Instances of missing sheets and broken bedding are also reported. Additionally, some reviews hint at soundproofing concerns in the hotel rooms. Despite the positive remarks about comfort, the overall feedback suggests improvements are needed in maintaining cleaner and more reliable bedding conditions.
Cleanliness
At 'M&M Hotel - Wilhelmsburg,' guests had varied experiences regarding cleanliness. On a positive note, clean and fresh-smelling laundry and towels were appreciated, and some visitors found everything to be clean and tidy, with pleasantly scented bed linen. However, many reviews painted a different picture. Issues with dust, crumbs, food leftovers, hair, and dirty towels were frequently mentioned. The walls, bedding, and overall maintenance seemed to be in a poor state, with furniture falling apart and paint peeling off the walls. The bathrooms received criticism for inadequate cleaning and issues such as moldy grout and poorly darkened windows. The hallways, staircases, and external areas contributed to a generally unpleasant atmosphere, with musty smells and damp conditions highlighted. Overall, while cleanliness was praised occasionally, it remained a significant concern for many guests, impacting their overall impression of the hotel.
Staff
At M&M Hotel - Wilhelmsburg, guests frequently highlight the exceptional service and warm hospitality provided by the staff, which is a cornerstone of their stay. The team is praised for their excellent communication skills, quickly responding to inquiries and messages, which creates a seamless and welcoming experience for visitors. The friendliness extends to every corner of the hotel, with guests noting particularly pleasant interactions both at check-in and with those managing the restaurant. The hotel, run by a dedicated Indian family, is not only friendly but also maintains a high standard of cleanliness. While some might note that staff availability is limited primarily to check-in times, the overall helpful and approachable nature of the team leaves a lasting positive impression on guests.
Parking
M&M Hotel - Wilhelmsburg offers guests the convenience of free parking, which many reviewers appreciate. The availability of parking spaces at the hotel is consistently noted, with a spacious parking lot that allows easy access. Guests often highlight the security and reliability of the parking facilities. However, some reviewers point out areas for improvement, mentioning that certain parts of the parking lot can be muddy and that there are concerns about junk vehicles present. Despite these issues, the overall sentiment suggests that the free and ample parking options add a beneficial feature to staying at the hotel.
No, M&M Hotel - Wilhelmsburg doesn't have any pool.
No, a spa isn't available at M&M Hotel - Wilhelmsburg.
No, M&M Hotel - Wilhelmsburg doesn't allow dogs.
Yes, parking facilities are available at M&M Hotel - Wilhelmsburg.