InterContinental Hanoi Westlake, an IHG Hotel
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Summary of reviewsInterContinental Hanoi Westlake, an IHG Hotel is a beautiful international luxury hotel located on the West Lake, making it one of the best locations in Hanoi. Guests have raved about its peaceful surroundings and being close to the city center. The hotel's breakfast is fabulous with a good variety of options and high quality, as well as the Italian and Vietnamese restaurants receiving high praise as well. All rooms offer beautiful views of the lake and are clean and comfortable with all amenities available. The staff is friendly, thoughtful and accommodating, adding to the excellent staycation experience. The pool area is amazing, although some reviewers note there may be a shortage of seating during busy holiday weekends. The hotel is recommended for a memorable stay in Hanoi, however, some guests find the prices to be a bit high. Despite this, the hotel maintains the Vietnamese charm and offers a wonderful luxury experience.
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About InterContinental Hanoi Westlake, an IHG Hotel
Guest Reviews
InterContinental Hanoi Westlake, an IHG Hotel, is a beautiful and peaceful oasis located right on the West Lake, making it one of the best locations in Hanoi. Guests have raved about its convenient location, which is only a 20-minute drive from the Old Quarter and enjoy the hotel's tranquility while being close to the city. The hotel is surrounded by water and many rooms have views of the lake, including private balconies. The stunning sunset views from the bar are not to be missed. Though it may be a bit far from the city center and historic sites, taxis are readily available and inexpensive. Overall, guests love the hotel's location and find it to be the perfect place to relax and unwind in Hanoi.
The breakfast at InterContinental Hanoi Westlake, an IHG Hotel, received rave reviews from guests. Many described the spread as fabulous with a good variety of options and high quality. The buffet was especially praised with guests able to take it away for early tour starts. Some noted that there could have been more vegetarian options, but overall, the breakfast was excellent. There were also positive comments about the combination of East and West cuisine and the phenomenal quality of the food. While a few guests felt the breakfast was expensive, most agreed it was worth the price. The hotel's Italian and Vietnamese restaurants also received high praise for their food. Guests noted that the breakfast and food in general was always hot, fresh and delicious with attentive staff providing excellent service.
The InterContinental Hanoi Westlake, an IHG Hotel, offers beautiful and peaceful rooms over the water with all the luxuries. Rooms are clean and comfortable and guests can enjoy a nice view of the lake, great for early morning and late afternoon walks. All amenities are available, including a separate bathtub and shower area, comfortable bed and the ability to select the type of pillow. While some guests noted that the decos, TV and carpet were quite old and needed renewal, others appreciated the spacious room and well-equipped modern amenities. Hotel staff are kind and accommodating with excellent room service. Some guests noted that the rooms were a bit outdated and not as clean as they would have liked, while others enjoyed the view and the huge bathtubs. Despite some areas of improvement, the pool area and beautiful views make for an overall enjoyable stay at the InterContinental Hanoi Westlake.
Guests of InterContinental Hanoi Westlake, an IHG Hotel, have praised the hotel's cleanliness in their reviews. Many guests found the hotel to be very clean with resort-like cleanliness and rooms that are nice, clean and relaxing. The staff were also noted for keeping the rooms and bathroom clean. However, there were a few negative reviews regarding the cleanliness of some properties that weren't well maintained with bugs and dust reported. Some guests mentioned the need for bathroom cleaning with white vinegar to remove mold and the need for ventilation in the bathroom to be repaired. Overall, the hotel is described as very clean, but some areas may need more attention.
The staff at InterContinental Hanoi Westlake, an IHG Hotel received high praise from guests with many reviews complimenting the friendly and thoughtful service. The front desk and concierge staff were particularly helpful and welcoming and the breakfast staff were always smiling and attentive. Despite a few negative experiences with certain staff members, most guests found the staff to be professional, accommodating and caring, especially during the COVID-19 pandemic. Guests also appreciated the beautiful views and the hotel's excellent facilities, including a nice gym and a great pool. Overall, the hotel was a wonderful place to stay, thanks in large part to its truly warm hospitality and fabulous staff services.
The InterContinental Hanoi Westlake, an IHG Hotel, boasts two beautiful restaurants, offering Asian and Italian cuisine. Guests rave about the lovely pool area with some describing it as amazing. The staff at the pool receive high praise and the sunset bar is a popular spot to relax and enjoy the open view. However, some reviewers note that the pool is relatively small and there may be a shortage of seating during busy holiday weekends. Despite this, the pool area remains a highlight of the hotel with its picturesque surroundings and great amenities.
InterContinental Hanoi Westlake, an IHG Hotel is a recommended five-star international luxury hotel that offers exceptional service and a perfect staycation experience. Located by the lake, the hotel offers a full range of facilities and services that ensure a comfortable and enjoyable stay. Guests compliment the quick and convenient airport transfer service. Although some guests find the prices to be a bit high, they still acknowledge the hotel's exceptional quality. Some guests who have worked in 5-star hotels in London and stayed in other 5-star properties in Vietnam consider this hotel to be exceptional, but others believe that the service needs improvement to match the level of sophistication expected of a 5-star hotel. Despite mixed reviews, the majority of guests highly recommend this hotel for a memorable stay in Hanoi.
InterContinental Hanoi Westlake, an IHG Hotel is the epitome of luxury according to guests' reviews. The stunning hotel is located on the West Lake with rooms that offer a balcony overlooking the lake providing an amazing view. The rooms are spacious and have all the necessary amenities that make you feel pampered. The hotel's high-quality restaurant and staff offer excellent service even though some guests claim that it's not sophisticated. Despite the hotel being international, it still maintains the Vietnamese charm, attracting tourists who enjoy staying in a luxury hotel with an exotic touch.
Yes, InterContinental Hanoi Westlake, an IHG Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at InterContinental Hanoi Westlake, an IHG Hotel.
No, InterContinental Hanoi Westlake, an IHG Hotel doesn't allow dogs.
Yes, parking facilities are available at InterContinental Hanoi Westlake, an IHG Hotel.
Yes, InterContinental Hanoi Westlake, an IHG Hotel has a gym.
