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Summary of reviewsSmile Hotel Kumagaya is widely praised for its outstanding location, advantageous for travelers seeking convenience and access to transportation. Situated close to the Kumagaya train station and bus stop, guests appreciate its easy connectivity to public transportation, local attractions, shopping districts, and essential amenities like convenience stores. The hotel's strategic location, combined with its cozy atmosphere, offers excellent cost performance, making it a practical choice for visitors.
The breakfast at Smile Hotel Kumagaya is a highlight, receiving consistently positive feedback for its affordability and quality. Guests appreciate the wide selection of options available at the buffet, which often surpasses expectations set by more costly hotels. The breakfast is not only diverse and delicious but also complemented by attentive staff, ensuring a pleasant start to the day.
Additionally, the hotel provides comfortable and inviting accommodations. Guests frequently commend the spacious and comfortable beds, with extra pillows available upon request. The rooms are clean and well-maintained, contributing to a hassle-free stay, although some note minor issues with the unit bath. Overall, the hotel promises a relaxing environment and a good night's sleep.
Despite being an older property, Smile Hotel Kumagaya maintains a commendable sense of cleanliness and diligent upkeep. The housekeeping team ensures the rooms are well-kept, even amidst visible signs of wear. While challenges related to the building's age, such as aging bathroom fixtures and occasional mold around vents, are noted, the staff's dedicated efforts in cleaning are evident, providing a responsibly managed stay.
The staff at Smile Hotel Kumagaya leave a lasting impression with their warm hospitality and positive demeanor. Guests frequently mention the team's pleasant and polite interactions, from reception to the front desk. Their friendly greetings and willingness to assist, despite any language limitations, contribute to a welcoming atmosphere that makes guests feel valued and well cared for.
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