Comfort Inn & Suites Wilkes Barre - Arena consistently impresses with its prime location, cleanliness and friendly staff. The hotel is conveniently situated right off major highways, making it ideal for visitors to Wilkes University or local events. This central location ensures easy access to dining, shopping and other essential facilities, further enhanced by features like fast elevators, easy parking and well-maintained rooms.
Guests appreciate the full breakfast offering, which includes a variety of hot and cold options such as eggs and sausages. The breakfast setup is generally appealing and convenient, although there's room for improvement in terms of variety and quality of certain items. Despite occasional crowding, the breakfast experience is largely positive.
The rooms are clean, comfortable and modern, receiving high praise for their tidiness and inviting atmosphere. Guests highlight the comfortable beds and convenient amenities, although a few found the room size smaller than expected. The hotel's commitment to cleanliness extends to all areas, including the bathrooms and common spaces, contributing to a pleasant and restful environment.
The staff at Comfort Inn & Suites Wilkes Barre - Arena are frequently commended for their friendliness, helpfulness and efficiency. Their excellent customer service and problem-solving skills enhance the overall positive experience, making guests feel welcome and well-cared for.
While experiences with the pool are mixed, many guests enjoy its cleanliness and warm temperature. However, availability and functionality can occasionally be a concern. The beds generally receive high marks for comfort, though some minor issues with pillows and pull-out couches are noted.
In summary, Comfort Inn & Suites Wilkes Barre - Arena offers a well-located, clean and comfortable stay with excellent service, making it a reliable choice for travelers in the area.
Overall, The Woodlands Inn is an adequate option for those wanting a convenient location. While some found the rooms to be dated, others appreciated the proximity to their destinations. The free breakfast can be hit or miss, but the manager is responsive. Some cleanliness and functional issues were reported, such as dirty curtains and a faulty toilet, but the hotel has potential for improvement. The hotel does have stairs and some guests found the beds to be noisy. Budget-conscious travelers may want to consider this hotel.