Hermosillo, Vado del Rio 929.067423,-110.954715(Show on Map)
8.3
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Colonial Hermosillo is highly praised for its prime location in the heart of Hermosillo, offering easy access to numerous establishments, business areas and tourist spots. Guests appreciate its convenience for both business and leisure activities. The staff at the hotel are frequently described as friendly, attentive and accommodating, significantly enhancing the overall guest experience with their excellent service and warm welcome.
The hotel provides spacious and well-lit rooms that are generally clean and well-maintained, offering comfort and ample space, especially in the bathrooms. The outdoor pool area is another major highlight, frequently commended for its cleanliness, beauty and inviting atmosphere. The child-friendly pool section and the tranquil scenery created by surrounding palm trees and green areas add to its appeal.
Parking options at the hotel are widely appreciated. There is ample and free parking, which guests find convenient and secure, further contributing to a positive stay. The hotel also maintains a good level of overall cleanliness with many guests noting the spotless condition of rooms and common areas and the thoroughness of daily cleaning routines.
However, the hotel does face areas for improvement. The breakfast offerings receive mixed reviews with some guests enjoying the rich and tasty buffet, while others criticize the lack of variety and occasional service issues. Dinner experiences follow a similar pattern with some praising the food quality but others dissatisfied with the limited menu and high prices.
Room maintenance is a concern for several guests, who report issues such as noisy air conditioning, broken facilities and occasional cleanliness lapses. Additionally, the beds are often described as overly firm and uncomfortable, which detracts from the overall comfort of the stay. The Wi-Fi service is another area needing attention due to frequent reports of poor coverage, slow speed and instability.
Despite logistical challenges related to accessibility, such as distant access from parking to rooms and occasional difficulty navigating traffic, the hotel does provide some handicap-friendly accommodations.
Overall, while Hotel Colonial Hermosillo excels in location, staff service and pool facilities, addressing the noted issues and enhancing certain aspects would help fully meet guest expectations and improve their stay experience.
Categories
Parking
Hotel Colonial Hermosillo provides free private on-site parking with a secure facility. Valet parking and handicapped parking are also available, offering a range of convenient options for guests.
Accessible
Hotel Colonial Hermosillo provides wheelchair access. This ensures that guests with mobility challenges can navigate the common areas of the hotel.
Outdoor Pool
Hotel Colonial Hermosillo features an outdoor swimming pool and a children's pool, set within a garden and patio area. Guests have expressed their fondness for the pool area.
Pool
Outdoor Pool
Honeymoon
Gym
Room Types
SuiteSpacious one-bedroom suite offers a separate living room, plasma TV and minibar. Free local calls available.
Standard Double or Twin RoomThe spacious twin/double room provides air conditioning, heating, as well as a private bathroom featuring a shower and a hairdryer. This twin/double room offers a flat-screen TV with cable channels. The unit offers 2 beds.
Standard King RoomThis double room features air conditioning, heating, a flat-screen TV with cable channels and mountain views. The unit offers 1 bed.
Double Room with Pool ViewThis double room has air conditioning, heating, a flat-screen TV with cable channels and pool views. The unit has 2 beds.
King Room with Pool ViewThis double room has air conditioning, heating, a flat-screen TV with cable channels and pool views. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Review Summaries
Location
The overwhelmingly positive guest reviews of Hotel Colonial Hermosillo highlight its prime location as a key attraction. Situated in the heart of Hermosillo, the hotel offers easy access to numerous establishments, including shopping centers like Galerias Mall, dining venues, tourist spots and essential services such as the US consulate and CAS. The central position ensures that visitors are only a short walk or drive from major roadways, downtown attractions, the Hermosillo Arts Museum and Cerro de la Campana. Guests have repeatedly praised the hotel's convenience for business and leisure, making it a preferred choice for those attending local events or processing consular procedures. Additionally, the hotel's proximity to public transportation and main avenues further enhances the overall accessibility. Despite a few minor criticisms, the blend of excellent location, attentive service and tranquility provided by the hotel ensures a comfortable and worthwhile stay.
Breakfast
Hotel Colonial Hermosillo has received mixed feedback regarding its breakfast offerings. On the positive side, many guests praised the delicious and rich breakfast buffet, highlighting the excellent taste, quality and service provided by the restaurant staff. Some found the breakfast to be very good, enjoying both the food and the view from the restaurant. The hot and tasty dishes impressed several visitors and the full breakfast was appreciated for its completeness.
However, there were also several criticisms. Numerous guests noted that breakfast was not included with their stay, especially for those booking through certain platforms like booking.com. Issues with the food being cold and lacking variety were common complaints. Some guests found the buffet to be limited and expensive for what was offered, while others were dissatisfied with the flavor and overall quality. There were instances of slow room service and a generally poor breakfast experience for some.
In summary, while the breakfast at Hotel Colonial Hermosillo has its highlights, there are areas in need of improvement, particularly in terms of variety, temperature and overall value.
Dinner
The dining experience at Hotel Colonial Hermosillo has received mixed reviews. Guests have praised the restaurant's food, describing it as very good and delicious, particularly enjoying the excellent breakfast and à la carte lunch buffet. Despite these positive comments, there are several areas where the restaurant falls short. Many have criticized the limited menu options and the lack of variety in the buffet with some noting that the breakfast lacks flavor and the orange juice was excessively diluted. Furthermore, issues with service such as long waits for room service and perceived discriminatory treatment have been mentioned. The high prices at the restaurant have also been a point of concern. Some guests found the food tasteless and bland and one guest reported a particularly unsatisfactory burger order. Overall, while the food can be very enjoyable, improvements are needed in menu variety, service quality and overall consistency.
Rooms
Hotel Colonial Hermosillo offers spacious and well-lit rooms that are generally clean and well-maintained. Guests often find the rooms comfortable and cozy with sufficient space, especially in the bathrooms. The hospitality, green areas and facilities like the pool add to the overall pleasant experience.
However, it's clear that the hotel requires improvements in several areas. Many reviews mention that rooms need remodeling and exhibit maintenance issues, such as noisy and inefficient air conditioning, broken bathtubs and doors that do not close properly. Cleanliness is another recurring concern with several reports of stains on bed sheets, bugs in the bathroom and visible dirt. The lack of amenities like minibars, microwaves and coffee makers also detracts from the comfort.
Noise seems to be a significant issue with many guests commenting on the excessive noise coming from neighboring rooms and the street. Additionally, some rooms suffer from unpleasant odors, described as smelling like sewage or humidity.
Overall, while the hotel has potential due to its spacious and clean rooms, the significant maintenance and cleanliness issues need to be addressed to meet guest expectations fully.
Beds
At 'Hotel Colonial Hermosillo,' guest feedback on the beds reveals a recurring trend: many find them to be exceptionally hard and uncomfortable. Numerous reviews highlight that the mattresses are overly firm, often described as feeling like stone or rocks. In addition to the hard mattresses, guests also frequently mention that the pillows are equally rigid and uncomfortable. Some reviews indicate that the bedding, including sheets and blankets, is insufficient with complaints about old, ripped and thin materials.
While there are sparse mentions of comfortable beds, the general consensus is a call for more comfortable and updated bedding. The predominant sentiment is a need for softer mattresses and more adequate blankets to improve the overall sleeping experience. Despite other positives about the hotel, the comfort of the beds appears to be a significant sticking point for many guests.
Cleanliness
Hotel Colonial Hermosillo presents a blend of experiences when it comes to cleanliness, as noted by its guests. The general consensus highlights the hotel's significant efforts in maintaining cleanliness with numerous mentions of very clean rooms and facilities. Many guests praised the spotless condition and daily cleaning routines, which included refreshing towels and toiletries.
The facilities, including the pool, received commendations for their overall cleanliness and well-maintained condition. Some reviews emphasized the thoroughness of the cleaning service and the comfort provided by clean rooms.
However, the feedback also pointed to inconsistencies. Some guests reported finding rooms that were visibly dirty with specific mentions of dirty sheets and inadequate toilet cleaning. A few reviews noted lapses in housekeeping, including unemptied trash and lack of daily room cleaning.
Despite these occasional issues, the general atmosphere of Hotel Colonial Hermosillo suggests a clean and comfortable stay for most visitors with reliable cleaning staff and adequately maintained amenities. The positive remarks on cleanliness and comfort were frequently echoed, painting a predominantly favorable image of the hotel's commitment to hygiene.
Staff
At Hotel Colonial Hermosillo, the staff has consistently been described as friendly, attentive and accommodating, earning high praise for their warm reception and good customer service. Guests frequently highlight the politeness and respectfulness of the hotel personnel, particularly those at the reception who receive guests with a smile and quick, efficient service. Jaime, in particular, received specific mentions for his attentiveness and respectful demeanor.
Many reviews commend the supportive nature of the staff, noting their readiness to help with various needs and their excellent service attitude. Receptionists are often praised for their friendliness and willingness to assist, contributing to an overall positive experience for the guests. Despite a few instances of staff showing lack of enthusiasm or poor attitudes, predominantly in the restaurant and pool areas, most guests report satisfactory interactions with the hotel team.
The efficiency of the front desk in handling check-in processes and addressing guest queries is another highlight. The good treatment from the staff extends beyond reception to include other areas such as housekeeping and general service, which are also favorably mentioned in multiple reviews.
In summary, while there are occasional lapses in service, the prevailing sentiment is that the friendly and attentive staff of Hotel Colonial Hermosillo significantly enhances the guest experience, making it a pleasant place to stay.
Wi-Fi
Hotel Colonial Hermosillo has received numerous reviews concerning its Wi-Fi service with many guests expressing dissatisfaction. Common issues reported include poor coverage, particularly in the rooms, where the signal often failed to reach. Stability and speed were also highlighted as significant problems; guests frequently described the internet as slow, unreliable and prone to frequent disconnections. In some cases, the Wi-Fi was only available in the lobby or the restaurant, limiting its convenience. Many found the internet inadequate for work or any consistent use with some guests reporting their devices couldn't connect at all. Such concerns indicate a clear need for improvement in the hotel's internet service to ensure a more satisfactory guest experience.
Pool
The pool area at Hotel Colonial Hermosillo garners mixed reviews but leans positively. Guests often praise the pools for their cleanliness and attractive appearance, describing them as clear, inviting and well-maintained. The outdoor pool and garden area create a pleasant atmosphere conducive to relaxation. Many find the pool beautiful and phenomenal with the location being quite convenient. The hotel provides a child-friendly area in the pool, adding to its appeal for families.
However, several reviews mention the pool's cold water, lack of heating and occasional maintenance issues, such as being out of service, under renovation or not in operation. Some guests were inconvenienced by the pool being closed for repairs or maintenance during their stay. Additionally, there are reports of a lack of pool towels and some restrictions on pool access.
Despite these occasional drawbacks, many visitors had an enjoyable time at the pool, finding the area clean and the overall experience pleasant. While there are areas for improvement, the pool remains a significant highlight for many who stay at the hotel.
Parking
Hotel Colonial Hermosillo offers guests a variety of parking options with many appreciating the availability and convenience of the parking spaces. Free and ample parking is frequently mentioned, ensuring that guests generally do not encounter issues finding a spot. The safety of the parking garage is highlighted positively, as well as the presence of a frequent parking attendant. However, there are occasional mentions of inconvenience, such as the entrance being closed in the morning and the lack of valet service. Despite these few drawbacks, the overall sentiment towards parking at the hotel leans positively, due to its availability and security.
Accessible
Hotel Colonial Hermosillo offers a mix of accessibility features for guests with disabilities. The property has accessible security guards and handicap-friendly rooms/interfaces, which can provide some comfort for guests requiring these accommodations. However, there are several logistical challenges. Guests have reported requests for ground floor or specially equipped rooms being denied and the access from the parking area to the rooms is quite distant, posing a potential inconvenience. Additionally, navigating traffic around the hotel can be difficult. Overall, while the hotel meets some accessibility standards, there are notable areas for improvement to enhance the experience for disabled guests.
Outdoor Pool
Hotel Colonial Hermosillo features an outdoor pool that has received numerous positive reviews from guests. Notably, the pool is consistently described as clean and well-maintained, a significant draw for visitors. The presence of palm trees and a green area next to the pool enhances the overall aesthetic, providing a tranquil and scenic environment for relaxation.
The pools are noted for their size and beauty, accommodating guests comfortably while offering a visually pleasing space. There is also a designated area for children, making it a family-friendly option. The common areas surrounding the pool are frequently mentioned as being clean and well-kept, contributing to the pool's inviting atmosphere.
However, some reviews indicate occasional closures for maintenance and heating issues, which have left the pool unusable at times. Despite these intermittent setbacks, the pool area remains a highlight for many, appreciated for its cleanliness, beauty and the peaceful green surroundings.
FAQ
Yes, Hotel Colonial Hermosillo has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Colonial Hermosillo.
No, Hotel Colonial Hermosillo doesn't allow dogs.
Yes, parking facilities are available at Hotel Colonial Hermosillo.
