Dorsett Tsuen Wan, Hong Kong
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsDorsett Tsuen Wan, Hong Kong is a commendable hotel that offers a blend of comfort, cleanliness and convenience, albeit with some minor drawbacks. Located somewhat far from the city center, it benefits from close proximity to Tai Wo Hau MTR station and efficient transport links, including a free shuttle bus, making it accessible to important sites like Lantau Island, Disneyland and the airport. The surrounding area, though industrial and residential, provides a quiet and tranquil setting with access to local eateries and convenience stores.
The hotel’s breakfast service receives mixed reviews but is generally praised for its good quality and variety, though some suggest expanding options to cater to diverse dietary needs. Dining options are enhanced by an excellent Chinese dim sum restaurant and Western dishes that have garnered positive feedback, despite some service issues and the early timing of dinner service at 5:15 pm.
Rooms at Dorsett Tsuen Wan are highlighted for their cleanliness, modernity and spaciousness, which exceed expectations for Hong Kong standards. While most guests find the accommodations comfortable, a few note occasional issues such as small room sizes, minor upkeep problems and odors. The hotel is praised for its clean environment and diligent housekeeping, contributing to a generally positive stay.
Staff interactions are largely positive with many guests commending the friendly, efficient and professional service. However, there are occasional reports of unhelpful or impolite behavior from some receptionists. The WiFi service is reliable, fast and convenient, though a few guests have faced connectivity issues.
The swimming pool is well-maintained and clean, adding to the hotel’s appeal, although temporary closures for maintenance can be disappointing. The hotel is particularly family-friendly, offering spacious family suites, a Kids Zone (at an additional cost) and thoughtful amenities for children, making it a good choice for family stays.
Beds at the hotel receive strong praise for their comfort and size, contributing to restful nights, despite occasional comments on pillow comfort and bed firmness. Overall, Dorsett Tsuen Wan offers good value for its category, comparable to a 3-4 star hotel with clean and spacious rooms and attentive service, making it a solid option for travelers seeking comfortable accommodations in Hong Kong.
Categories
The hotel’s breakfast service receives mixed reviews but is generally praised for its good quality and variety, though some suggest expanding options to cater to diverse dietary needs. Dining options are enhanced by an excellent Chinese dim sum restaurant and Western dishes that have garnered positive feedback, despite some service issues and the early timing of dinner service at 5:15 pm.
Rooms at Dorsett Tsuen Wan are highlighted for their cleanliness, modernity and spaciousness, which exceed expectations for Hong Kong standards. While most guests find the accommodations comfortable, a few note occasional issues such as small room sizes, minor upkeep problems and odors. The hotel is praised for its clean environment and diligent housekeeping, contributing to a generally positive stay.
Staff interactions are largely positive with many guests commending the friendly, efficient and professional service. However, there are occasional reports of unhelpful or impolite behavior from some receptionists. The WiFi service is reliable, fast and convenient, though a few guests have faced connectivity issues.
The swimming pool is well-maintained and clean, adding to the hotel’s appeal, although temporary closures for maintenance can be disappointing. The hotel is particularly family-friendly, offering spacious family suites, a Kids Zone (at an additional cost) and thoughtful amenities for children, making it a good choice for family stays.
Beds at the hotel receive strong praise for their comfort and size, contributing to restful nights, despite occasional comments on pillow comfort and bed firmness. Overall, Dorsett Tsuen Wan offers good value for its category, comparable to a 3-4 star hotel with clean and spacious rooms and attentive service, making it a solid option for travelers seeking comfortable accommodations in Hong Kong.
Hotel with Parking
Car parking is available at this hotel, with charges applied.
EV charging stations
Hotel with EV Charging Stations
This hotel offers an electric charging station as part of its facilities, available with valet parking service.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
'Dorsett Tsuen Wan, Hong Kong' presents a mixed bag in terms of location. While the hotel is situated quite far from the bustling city center and tourist attractions, its proximity to the Tai Wo Hau MTR station—about a 10-minute walk—makes it fairly easy to navigate the area. The MTR and bus stations are conveniently close for guests, although some find the walk a bit long, particularly when carrying luggage. The hotel provides a free shuttle bus offering transfers to nearby metro stations and shopping centers, partially mitigating its less central location.
The area surrounding the hotel is a quiet, industrial and residential mix, providing accessibility to local eateries and convenience stores, such as a nearby 7-11. It’s worth noting that the location is near Lantau Island, Disneyland and the airport, making it a strategic choice for certain travelers. This convenience is boosted by good transport links including the A32 bus from the airport.
Nonetheless, the environment can be somewhat deserted with limited shops and restaurants directly nearby. The journey to the hotel's entrance entails walking along a busy and somewhat hazardous road. Despite being located on the outskirts, the hotel’s quieter setting may appeal to those seeking a tranquil respite.
The breakfast service at Dorsett Tsuen Wan, Hong Kong receives mixed feedback from guests. Many highlight that breakfast is very good, emphasizing the quality and cost-effectiveness of the meal. Positive notes mention a varied and thoughtfully prepared buffet with sufficient choices to cater to different tastes.
However, some guests find the breakfast options limited, especially for international travelers and those with specific dietary needs such as vegetarians or Muslims. Issues such as the absence of toasted bread, scrambled eggs, omelettes, bacon, real butter and cheese have been noted. Additionally, some guests felt that certain items like juices lacked quality and the buffet occasionally fails to keep up with the demand, leading to empty trays.
For those not satisfied with the hotel’s offerings or looking for alternatives, there are nearby tea restaurants providing breakfast choices. While the overall breakfast experience is decent for some, others suggest improvements in variety and quality to better cater to a diverse range of tastes and preferences.
Dining at Dorsett Tsuen Wan, Hong Kong offers a varied experience with some notable highlights. Guests have appreciated the immaculate Chinese dim sum restaurant located on the first floor, which provides a delightful option for authentic local cuisine. For those looking for Western fare, the downstairs restaurant serves delicious dishes with lamb chops receiving special praise.
While the restaurant service has been critiqued as bad by some, the overall quality of the meals has been deemed good with lunch and dinner options pleasing many guests. The timing of dinner service, however, might not suit everyone as it is served quite early at 5:15 pm.
Though there are small restaurants nearby within a short walking distance, options directly at the hotel might be limited outside of the main dining areas. Instant noodles from a nearby 7/11 are sometimes the only alternative. Despite the ordinary breakfast, the food generally leaves a positive impression. However, it is worth noting that while the meals are enjoyable, they should not be expected to be gourmet fare.
At 'Dorsett Tsuen Wan, Hong Kong,' the rooms generally receive positive remarks for their cleanliness and modern comforts. Many guests appreciate the spaciousness of the rooms, which is considered generous by Hong Kong standards. The hotel rooms are often described as bright, clean and well-maintained with some even featuring spacious bathrooms and complete amenities. Guests frequently mention the comfort of the beds, attributing to a pleasant stay.
However, there are recurring concerns about the room sizes with several reviews noting that some rooms are on the smaller side, occasionally leading to limited storage space for luggage. Additionally, a few guests reported issues with cleanliness, such as dustiness, the presence of a damp or smoke smell, mold in the shower or minor maintenance problems like carpets in poor condition and smoke smells.
Overall, the accommodation provides good value for the price, balancing comfortable and spacious interiors with noted occasional imperfections in cleanliness and room odor. The well-maintained environment and convenience make it a solid choice for travelers, particularly those accustomed to smaller living spaces in Hong Kong.
Dorsett Tsuen Wan in Hong Kong receives mostly positive feedback for its beds with numerous guests appreciating the comfort and cleanliness. Phrases like comfortable bed, beds were very comfy and bed quality was excellent are common among the reviews. Guests also highlight the spaciousness of the beds, describing them as big enough and the size was huge for a hotel in HK. The bedding quality is also noted with mentions of quality bedding and comfortable bed linen enhancing the overall sleep experience.
However, a few concerns are raised regarding the pillow comfort with some guests finding the pillows too soft or lacking filling. Specific reviews mention bed comfort variations with some finding the beds too hard or too soft, while others feel the double bed rooms have smaller or less comfortable beds. Additional remarks note occasional housekeeping limitations, such as room cleaning only on specific days.
Overall, Dorsett Tsuen Wan's beds are generally praised for their comfort and size, contributing to a pleasant stay for most guests amidst a few varied individual preferences.
Dorsett Tsuen Wan in Hong Kong generally leaves guests satisfied with its cleanliness and comfort. Reviewers frequently highlight the clean and bright atmosphere with rooms often described as spacious and very clean. Housekeeping receives high praise for maintaining room cleanliness and providing excellent daily service, including prompt towel replacements and friendly interactions. Guests have noted that the air quality and facilities are clean, contributing to an overall positive impression of hygiene.
The swimming pool also stands out as very clean, adding to the appeal of the hotel. Many guests found the rooms to be comfortably large, particularly for Hong Kong standards and appreciated the modern touch in the room design.
However, a few areas for improvement are mentioned, such as occasional dustiness and damp smells in some rooms. Some reviews pointed out specific issues like stained floors, insufficient cleaning in certain corners of the bathroom and inadequate ventilation and drainage. Despite these concerns, the general consensus remains favorable due to the diligent housekeeping and the overall clean environment of the hotel.
In summary, Dorsett Tsuen Wan provides a pleasant and clean stay, enhanced by spacious rooms and excellent housekeeping, though there are minor areas where cleanliness could be further improved.
Dorsett Tsuen Wan, Hong Kong receives mixed reviews regarding its staff with a noticeable tilt towards positive experiences. Many guests found the staff to be friendly, accommodating and helpful, frequently praising their efficiency and professionalism. Front desk staff, in particular, were often highlighted for being polite and handling check-in smoothly with some staff quickly and accurately addressing guest needs. Housekeeping and concierge teams also stood out for their friendly and responsive service.
However, the hotel does not escape criticism. Several reviews indicate that some receptionists had poor attitudes, appeared condescending or were uncommunicative. There were reports of a lack of professionalism and occasional rudeness, particularly at the reception. While many visitors lauded the patience and kindness of the staff, a number of guests experienced unhelpful and unsmiling service, especially from room service staff and late-night receptionists.
Despite these occasional negatives, the consensus leans towards a positive interaction with the hotel staff. The general efficiency and welcoming nature of the team seem to contribute significantly to the overall guest experience at Dorsett Tsuen Wan.
At Dorsett Tsuen Wan, Hong Kong, guests generally appreciate the WiFi service provided by the hotel. Numerous reviews highlight a robust and reliable WiFi experience, noting strong signals, good reception and smooth connectivity. It’s free of charge and many visitors found the absence of a password for the connection particularly convenient. The internet speed is often praised as being fast and stable, facilitating various online activities without major issues.
However, there are instances where the WiFi proved problematic. A few guests encountered difficulties connecting to the internet with some even describing their experiences during quarantine as notably challenging due to these connectivity issues. Although such problems were not universal, they did affect the experience for some.
Overall, the majority of reviews depict the WiFi at Dorsett Tsuen Wan as efficient and satisfactory for general use, despite occasional hiccups encountered by some guests.
The swimming pool at Dorsett Tsuen Wan, Hong Kong, consistently receives praise for its cleanliness and maintenance. Guests often highlight that the pool, though small, is very clean and tidy. Despite being an open pool, ensuring a refreshing experience, there have been instances where maintenance has caused temporary closures, occasionally disheartening guests. Nonetheless, when accessible, the water area within the pool is always kept immaculate, reflecting the hotel's commitment to quality upkeep.
'Dorsett Tsuen Wan, Hong Kong' stands out as a family-friendly hotel, highly attentive to the needs of those traveling with children. Families can enjoy spacious accommodations, such as the family suite, which offers a comfortable stay for both parents and kids. One notable feature is the Kids Zone, a vibrant and clean play area where kids can freely engage in various activities and games, allowing parents some relaxation time. However, it's important to note that access to this Kids Zone is chargeable and can add to the cost of the stay.
The hotel is well-located with many family-friendly malls nearby and a shuttle bus service convenient for getting around. Despite some concerns about noise possibly due to thin walls, the hotel's overall atmosphere is conducive to a family stay. Extras like providing additional blankets and mini playgrounds inside were appreciated by guests.
Though there were some housekeeping lapses—such as unsecured room doors and incomplete room cleaning—the hotel's considerate and environmentally friendly practices were positively noted. Dining options within the hotel, like the Western restaurant, were also praised for accommodating family needs.
Overall, Dorsett Tsuen Wan provides a solid family-oriented experience with ample activities for kids, though it comes with some additional costs and minor areas for improvement in service.
Dorsett Tsuen Wan in Hong Kong is generally perceived as a valuable option for its price range. Visitors have remarked that the rooms, while simple and modern, may lack some extras typically expected in four-star hotels globally. Despite this, the hotel offers clean, spacious accommodations that surpass size expectations for its category. Though some may feel the represented photos appear more flattering than reality, the hotel's excellent service and overall value make it a commendable choice for travelers. It is rated similarly to a 3-4 star establishment, especially when compared to counterparts in the United States and Canada.
Location Show Map
Location
The area surrounding the hotel is a quiet, industrial and residential mix, providing accessibility to local eateries and convenience stores, such as a nearby 7-11. It’s worth noting that the location is near Lantau Island, Disneyland and the airport, making it a strategic choice for certain travelers. This convenience is boosted by good transport links including the A32 bus from the airport.
Nonetheless, the environment can be somewhat deserted with limited shops and restaurants directly nearby. The journey to the hotel's entrance entails walking along a busy and somewhat hazardous road. Despite being located on the outskirts, the hotel’s quieter setting may appeal to those seeking a tranquil respite.
Breakfast
However, some guests find the breakfast options limited, especially for international travelers and those with specific dietary needs such as vegetarians or Muslims. Issues such as the absence of toasted bread, scrambled eggs, omelettes, bacon, real butter and cheese have been noted. Additionally, some guests felt that certain items like juices lacked quality and the buffet occasionally fails to keep up with the demand, leading to empty trays.
For those not satisfied with the hotel’s offerings or looking for alternatives, there are nearby tea restaurants providing breakfast choices. While the overall breakfast experience is decent for some, others suggest improvements in variety and quality to better cater to a diverse range of tastes and preferences.
Dinner
While the restaurant service has been critiqued as bad by some, the overall quality of the meals has been deemed good with lunch and dinner options pleasing many guests. The timing of dinner service, however, might not suit everyone as it is served quite early at 5:15 pm.
Though there are small restaurants nearby within a short walking distance, options directly at the hotel might be limited outside of the main dining areas. Instant noodles from a nearby 7/11 are sometimes the only alternative. Despite the ordinary breakfast, the food generally leaves a positive impression. However, it is worth noting that while the meals are enjoyable, they should not be expected to be gourmet fare.
Rooms
However, there are recurring concerns about the room sizes with several reviews noting that some rooms are on the smaller side, occasionally leading to limited storage space for luggage. Additionally, a few guests reported issues with cleanliness, such as dustiness, the presence of a damp or smoke smell, mold in the shower or minor maintenance problems like carpets in poor condition and smoke smells.
Overall, the accommodation provides good value for the price, balancing comfortable and spacious interiors with noted occasional imperfections in cleanliness and room odor. The well-maintained environment and convenience make it a solid choice for travelers, particularly those accustomed to smaller living spaces in Hong Kong.
Beds
However, a few concerns are raised regarding the pillow comfort with some guests finding the pillows too soft or lacking filling. Specific reviews mention bed comfort variations with some finding the beds too hard or too soft, while others feel the double bed rooms have smaller or less comfortable beds. Additional remarks note occasional housekeeping limitations, such as room cleaning only on specific days.
Overall, Dorsett Tsuen Wan's beds are generally praised for their comfort and size, contributing to a pleasant stay for most guests amidst a few varied individual preferences.
Cleanliness
The swimming pool also stands out as very clean, adding to the appeal of the hotel. Many guests found the rooms to be comfortably large, particularly for Hong Kong standards and appreciated the modern touch in the room design.
However, a few areas for improvement are mentioned, such as occasional dustiness and damp smells in some rooms. Some reviews pointed out specific issues like stained floors, insufficient cleaning in certain corners of the bathroom and inadequate ventilation and drainage. Despite these concerns, the general consensus remains favorable due to the diligent housekeeping and the overall clean environment of the hotel.
In summary, Dorsett Tsuen Wan provides a pleasant and clean stay, enhanced by spacious rooms and excellent housekeeping, though there are minor areas where cleanliness could be further improved.
Staff
However, the hotel does not escape criticism. Several reviews indicate that some receptionists had poor attitudes, appeared condescending or were uncommunicative. There were reports of a lack of professionalism and occasional rudeness, particularly at the reception. While many visitors lauded the patience and kindness of the staff, a number of guests experienced unhelpful and unsmiling service, especially from room service staff and late-night receptionists.
Despite these occasional negatives, the consensus leans towards a positive interaction with the hotel staff. The general efficiency and welcoming nature of the team seem to contribute significantly to the overall guest experience at Dorsett Tsuen Wan.
Wi-Fi
However, there are instances where the WiFi proved problematic. A few guests encountered difficulties connecting to the internet with some even describing their experiences during quarantine as notably challenging due to these connectivity issues. Although such problems were not universal, they did affect the experience for some.
Overall, the majority of reviews depict the WiFi at Dorsett Tsuen Wan as efficient and satisfactory for general use, despite occasional hiccups encountered by some guests.
Pool
Family
The hotel is well-located with many family-friendly malls nearby and a shuttle bus service convenient for getting around. Despite some concerns about noise possibly due to thin walls, the hotel's overall atmosphere is conducive to a family stay. Extras like providing additional blankets and mini playgrounds inside were appreciated by guests.
Though there were some housekeeping lapses—such as unsecured room doors and incomplete room cleaning—the hotel's considerate and environmentally friendly practices were positively noted. Dining options within the hotel, like the Western restaurant, were also praised for accommodating family needs.
Overall, Dorsett Tsuen Wan provides a solid family-oriented experience with ample activities for kids, though it comes with some additional costs and minor areas for improvement in service.
4 Star
Yes, Dorsett Tsuen Wan, Hong Kong has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Dorsett Tsuen Wan, Hong Kong.
No, Dorsett Tsuen Wan, Hong Kong doesn't allow dogs.
Yes, parking facilities are available at Dorsett Tsuen Wan, Hong Kong.
Yes, Dorsett Tsuen Wan, Hong Kong has a gym.
Location Show Map
More Options
