Hilton Garden Inn Hong Kong Mongkok
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Summary of reviewsThe Hilton Garden Inn Hong Kong Mongkok is highly regarded for its strategic location, providing excellent value by Hong Kong standards. Situated centrally, it offers easy access to Nathan Road, Mong Kok and Yau Ma Tei stations, as well as nearby shops, food stalls and the famous Ladies Market, making it perfect for shopping and culinary exploration.
Breakfast at the hotel receives mixed reviews. While the aesthetic setting and food quality are praised, guests often lament the limited variety and perceived high cost of HK$150 (€17), along with the use of plastic trays and cutlery.
Rooms are generally well-received, noted for their comfort, cleanliness and spaciousness, which is notable in a city where space is at a premium. The large windows, high ceilings, well-maintained amenities and comfortable beds add to the positive experience. However, issues such as noise, humidity, mold and dim lighting have been mentioned, indicating areas for improvement.
Cleanliness is another aspect with mixed feedback. While many guests appreciate the clean and modern environment, along with the friendly cleaning staff, some reviews raise concerns over hygiene issues in certain areas and instances of insufficient cleanliness, suggesting a need for stricter housekeeping standards.
The hotel staff consistently receive high praise for their friendly, responsive and professional service, enhancing the overall guest experience. Lastly, the beds are highlighted for their exceptional comfort and ample size, although there are occasional complaints about pillow odors.
Overall, Hilton Garden Inn Hong Kong Mongkok provides a well-located and generally comfortable stay with exceptional staff, though there are some areas that could benefit from enhancements.
Categories
Breakfast at the hotel receives mixed reviews. While the aesthetic setting and food quality are praised, guests often lament the limited variety and perceived high cost of HK$150 (€17), along with the use of plastic trays and cutlery.
Rooms are generally well-received, noted for their comfort, cleanliness and spaciousness, which is notable in a city where space is at a premium. The large windows, high ceilings, well-maintained amenities and comfortable beds add to the positive experience. However, issues such as noise, humidity, mold and dim lighting have been mentioned, indicating areas for improvement.
Cleanliness is another aspect with mixed feedback. While many guests appreciate the clean and modern environment, along with the friendly cleaning staff, some reviews raise concerns over hygiene issues in certain areas and instances of insufficient cleanliness, suggesting a need for stricter housekeeping standards.
The hotel staff consistently receive high praise for their friendly, responsive and professional service, enhancing the overall guest experience. Lastly, the beds are highlighted for their exceptional comfort and ample size, although there are occasional complaints about pillow odors.
Overall, Hilton Garden Inn Hong Kong Mongkok provides a well-located and generally comfortable stay with exceptional staff, though there are some areas that could benefit from enhancements.
Hotel Taking Steps Towards Sustainability
Hilton Garden Inn Hong Kong Mongkok is certified with ISO 14001 (Environmental Management) and ISO 50001 (Energy Management). The hotel has removed plastic straws, stir sticks, and cocktail picks, and is transitioning to full-size bath dispensers. They also provide free water in cans and offer eco-friendly toiletries.
Accessible Hotel
Hilton Garden Inn Hong Kong Mongkok provides accessible rooms with roll-in showers and grab bars. The hotel offers accessible entrances, elevators, and accessible dining options.
3-Star Hotel
Situated in the bustling Mongkok district, this hotel offers modern amenities including a rooftop pool and fitness center. It is known for its comfortable accommodations and convenient location, close to shopping and dining options, providing a comfortable and convenient stay.
Hotel with Outdoor Pool
Hilton Garden Inn Hong Kong Mongkok offers a seasonal rooftop outdoor pool. The hotel is located in Kowloon's major shopping district.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
Guest Reviews
The Hilton Garden Inn Hong Kong Mongkok boasts a prime and strategic location, offering good value for money by Hong Kong standards. Nestled in the heart of the city, it is very close to Nathan Road and within walking distance to both Mong Kok and Yau Ma Tei stations, making public transport access highly convenient. The hotel is also near many shops, fantastic food stalls and a variety of restaurants in the Mong Kok area. This geographic position allows guests to easily explore the vibrant and interesting parts of Hong Kong. The area around the hotel, including the proximity to the famous Ladies Market, is highly praised. Overall, it is a well-located hotel that suits both shopping and culinary enthusiasts who wish to immerse themselves in the local culture.
The breakfast experience at Hilton Garden Inn Hong Kong Mongkok receives mixed feedback from guests. The breakfast area is praised for its aesthetic appeal, featuring a beautiful setting with an available outdoor area. The food is generally considered to be good with some guests describing the breakfast as great and very acceptable. However, many reviewers highlight significant drawbacks, including limited options and lack of variety, which some feel do not meet the standards expected of a hotel in Hong Kong. The cost of breakfast, at HK$150 (€17), is criticized by several guests as being disproportionate to the quality and variety offered. The use of plastic trays and cutlery has also been mentioned unfavorably. Overall, while some aspects are appreciated, many guests find the breakfast falls short of their expectations.
The Hilton Garden Inn Hong Kong Mongkok presents a mixed yet largely positive experience when it comes to its rooms. Guests frequently highlighted the comfort and cleanliness of the rooms, often noting the spacious feel, especially for a hotel in Hong Kong, where space is typically limited. Comfortable beds are a consistent mention, contributing significantly to the overall sense of relaxation. Additionally, the rooms often feature beautiful large windows, providing pleasant views and a sense of openness.
The bathroom amenities received favorable comments for being complete and well-maintained and the general facilities were appreciated for their decent size and good variety, including a broad selection of television channels. The high ceilings in some rooms also added to a more spacious ambiance.
However, there are some drawbacks. Noise can be an issue with several reviewers noting the lack of soundproofing, which allows sounds from neighboring rooms and the corridor to intrude. Some guests found the rooms humid and noted an unpleasant odor of mold with particular mention of mold in the bathroom tiles. Lighting in the rooms was also criticized for being a bit dim, potentially affecting the overall atmosphere.
While the hotel offers a comfortable and well-located option for visitors, especially local guests from nearby Yau Ma Tei, it would benefit from addressing the humidity and noise issues to enhance the overall guest experience.
Guests at the Hilton Garden Inn Hong Kong Mongkok frequently commend the hotel's beds for offering an exceptional level of comfort. Many reviews highlight the beds as very comfortable, ensuring a restful night's sleep. The beds are also described as large and more than ample in size, contributing to a pleasant stay. However, there have been occasional mentions of the pillows having an undesirable smell. Overall, the beds receive positive remarks for their comfort and spaciousness, making them a noteworthy aspect of the accommodation.
Hilton Garden Inn Hong Kong Mongkok presents a mixed experience when it comes to cleanliness. On the positive side, guests appreciate the clean and tidy environment, describing the facility as very clean and the hotel as clean and modern. The cleaning staff are praised for their friendly demeanor and efficient daily room upkeep.
However, several reviews highlight significant issues needing improvement. Some guests reported poor hygiene in various areas, including bathrooms and breakfast rooms. Complaints about room conditions include dirty, moldy carpets and visible stains and unknown fragments. The cleanliness standards of the rooms and facilities have been criticized as falling short of the typical Hilton hotel group expectations. Concerns such as humid rooms and left-over toilet paper in the bathrooms were also mentioned. While there are notable positive comments, the inconsistencies in cleanliness suggest a need for more stringent housekeeping standards at this hotel.
At the Hilton Garden Inn Hong Kong Mongkok, guests consistently praise the hotel's staff for their exceptional service. Visitors highlight the friendly and responsive nature of both the front desk and housekeeping teams. Kindness and helpfulness stand out as core attributes with many noting the staff's thoughtful and courteous approach. Guests also appreciated the pleasant demeanor of the staff, who are not only professional but also efficient in maintaining cleanliness and timely service. Overall, the staff's positive attitude and attentiveness significantly enhance the guest experience at this hotel.
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Location
Breakfast
Rooms
The bathroom amenities received favorable comments for being complete and well-maintained and the general facilities were appreciated for their decent size and good variety, including a broad selection of television channels. The high ceilings in some rooms also added to a more spacious ambiance.
However, there are some drawbacks. Noise can be an issue with several reviewers noting the lack of soundproofing, which allows sounds from neighboring rooms and the corridor to intrude. Some guests found the rooms humid and noted an unpleasant odor of mold with particular mention of mold in the bathroom tiles. Lighting in the rooms was also criticized for being a bit dim, potentially affecting the overall atmosphere.
While the hotel offers a comfortable and well-located option for visitors, especially local guests from nearby Yau Ma Tei, it would benefit from addressing the humidity and noise issues to enhance the overall guest experience.
Beds
Cleanliness
However, several reviews highlight significant issues needing improvement. Some guests reported poor hygiene in various areas, including bathrooms and breakfast rooms. Complaints about room conditions include dirty, moldy carpets and visible stains and unknown fragments. The cleanliness standards of the rooms and facilities have been criticized as falling short of the typical Hilton hotel group expectations. Concerns such as humid rooms and left-over toilet paper in the bathrooms were also mentioned. While there are notable positive comments, the inconsistencies in cleanliness suggest a need for more stringent housekeeping standards at this hotel.
Staff
Yes, Hilton Garden Inn Hong Kong Mongkok has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Hong Kong Mongkok.
No, Hilton Garden Inn Hong Kong Mongkok doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn Hong Kong Mongkok.
Yes, Hilton Garden Inn Hong Kong Mongkok has a gym.
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