Hong Kong22.30854500,
114.04388400,
Hong Kong Disneyland Hotel, Hong Kong Disneyland Resort, Lantau Island(Show on Map)
8.5
Very Good
➔
➔
Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsThe Hong Kong Disneyland Hotel garners high praise for its exceptional proximity to Disneyland, simplifying access to the park through a short 10-minute walk or direct shuttles, making it a highly convenient choice. The peaceful retreat, complemented by scenic green surroundings and sea views, is particularly appreciated by families, providing an ideal spot away from the city's hustle and bustle. The hotel's well-maintained cleanliness, friendly staff and aesthetically pleasing environment enhance the overall ambiance and make it an attractive getaway.
Guests frequently commend the hotel's spacious and comfortable rooms, which accommodate families well and offer delightful Disney-themed decor. Though the rooms show signs of aging with issues such as outdated furnishings and the need for refurbishment, the overall positive feedback on cleanliness, comfort and scenic views offsets these drawbacks. The helpful and courteous staff continuously receive accolades for their professionalism and warmth, often going above and beyond to ensure a pleasant stay.
The breakfast experience stands out for its superb variety and the enchanting atmosphere created by Disney character interactions, making it a hit, especially among families with children. However, the high cost and occasional service inefficiencies are noticeable areas for improvement. Similarly, guests' dining experiences for dinner are highlighted by delicious food and enjoyable character meals, although high prices and limited menu options are frequently cited concerns.
The hotel offers a variety of family-friendly amenities, including well-maintained pools, a game room, playgrounds and connecting rooms, which enrich the stay for families with children. Despite some management issues regarding pool accessibility and reservations, the delightful activities largely contribute to an enjoyable experience. Parking options are effectively managed and reasonably priced, adding to the overall convenience for guests.
While WiFi connectivity receives mixed reviews with some guests experiencing unreliable and intermittent service, the majority acknowledge satisfactory internet speed. The overall enchanting atmosphere, coupled with the beautiful garden and extensive recreational activities, ensures a magical and comfortable stay for families, making the Hong Kong Disneyland Hotel a highly recommended choice for visitors seeking a fairy-tale holiday experience. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This hotel offers a fully immersive Disney experience with themed rooms, character dining, and direct access to Hong Kong Disneyland. It features spacious rooms suitable for families and special themed decoration options to enhance the magical experience.
Hotel with Swimming Pool
This hotel is known for its pool facilities.
Heated Pool Indoor Pool Outdoor Pool
Hotel with Parking
Guests staying at the hotel can utilize the on-site uncovered self parking for a per-night fee. Accessible parking is also available for those who require it.
EV charging stations
Hotel with EV Charging Stations
As part of the Hong Kong Disneyland Resort, guests of this hotel can utilize the complimentary self-service electric charging stations located within the resort's car parks, which include over 100 chargers.
Hotel with Outdoor Pool
Hong Kong Disneyland Hotel features a lovely outdoor pool. The pool area is clean and enjoyable, making it a refreshing spot for guests.
Hotel with Heated Pool
The indoor pool at this hotel provides heated water, ensuring a comfortable swimming experience for guests. The pool is noted for being clean.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Hotel with Indoor Pool
Room Types
Standard Room with King Bed or Two Double BedsRoom features views of garden or landscape. Pamper yourself in these spacious standard rooms with Victorian elegance complimented with full amenities, ideal for relaxing after an exhilarating day.
Deluxe Room with Two Double BedsThis luxurious Victorian room features views of garden or landscape.
Sea View Room with Two Double BedsMeditate upon the endless ocean in these spacious rooms where signature Disney style and attention to detail are evident in every nook and cranny.
Sea View Room with Balcony with Two Double Beds Gaze out to sea from a balcony vantage point in these well-appointed rooms with Victorian charm and plenty of room for your family of four.
Kingdom Club Room with King Bed or Two Double BedsGet the royal treatment in these stunning rooms located on the executive floor. Surrounded by Victorian elegance and famed for its hospitality, the Kingdom Club provides the highest level of personal attention during your stay at the executive floor.
-The Kingdom Club Exclusivities-
- Complimentary Deli and refreshing drinks at Kingdom Club Lounge at anytime of the day
- Tailored kids activities, including craft-making sessions for your princes and princesses.
- Bedtime Story - complimentary cookies and milk, plus the Cast Member reads a classic Disney story to your little one for a restful nights' sleep. A Disney friend in Pajamas will say "Good Night" to you before Bedtime reading too!
- Personalized Services to Make Your Stay Truly Magical by the Cast Members - from offering you insider advice on the Park, to planning your Disney experiences.
Kingdom Club Suite with King Bed or Two Double BedsFeel like royalty in this stunning suite accented with varnished timber paneling, tassels and chintz. An impeccable drawing room and magnificent master bedroom round out this regal suite. Surrounded by Victorian elegance and famed for its hospitality, the Kingdom Club provides the highest level of personal attention during your stay at the executive floor.
-The Kingdom Club Exclusivities-
- Stunning rooms and suites located on the executive floor with impeccable decors.
- Complimentary Deli and refreshing drinks at Kingdom Club Lounge at anytime of the day.
- Tailored kids activities, including craft-making sessions for your princes and princesses.
- Bedtime Story - complimentary cookies and milk, plus the Cast Member reads a classic Disney story to your little one for a restful nights' sleep. A Disney friend in Pajamas will say "Good Night" to you before Bedtime reading too!
- Personalized Services to Make Your Stay Truly Magical by the Cast Members - from offering you insider advice on the Park, to planning your Disney experiences.
Kingdom Club Frozen Suite with 2 Double BedsThis suite is located on the 7th floor. Furnished with Frozen-inspired artwork, decorations, and exclusive amenities, this first-of-its-kind experience at Hong Kong Disneyland Resort is where guests of all ages can make their Frozen fantasy become reality.
-The Kingdom Club Exclusivities-
- Complimentary Deli and refreshing drinks at Kingdom Club Lounge at anytime of the day;
- Tailored kids activities, including craft-making sessions for your princes and princesses;
- Bedtime Story - complimentary cookies and milk, plus the cast member reads a classic Disney story to your little one for a restful night's sleep. A Disney friend in Pajamas will say 'Good Night' to you before Bedtime reading too;
- Personalised Services to make your stay truly magical by the cast members - from offering you insider advice on the Park to planning your Disney experiences.
Kingdom Club Cinderella SuiteThis suite includes exclusive Cinderella-themed amenities, a Cinderella-themed meal set for 2 and Cinderella-themed specialty drinks at the Kingdom Club Lounge.
Guest Reviews
8.5
Very Good
Location
The Hong Kong Disneyland Hotel boasts an exceptional location that consistently earns praise from its guests. Its close proximity to Disneyland makes it a highly convenient choice for park visitors with many reviewers highlighting the ease of walking to the park in just 10 minutes. This convenience eliminates the wait for transportation, making it simple to go back and forth throughout the day. The hotel also offers direct shuttle services, further enhancing the ease of access to the park.
Guests find the hotel's location near the airport highly advantageous, simplifying the travel process. Despite being a bit remote from the city's hustle and bustle, this distance creates a peaceful retreat with beautiful, green surroundings and sea views. Families particularly appreciate the hotel for its strategic positioning and welcoming atmosphere, ideal for enjoying multiple days at Disneyland.
The overall ambiance and amenities at the hotel also receive commendation. Many highlight the cleanliness, friendly staff and excellent dining experiences, especially in the Presidential Suite. The spacious environment and resort-like feel provide a nice getaway from the busy city life of Hong Kong. While some note its remote location from other attractions, the primary draw remains its unparalleled proximity to Disneyland, offering guests a seamless and enjoyable experience.
Breakfast
The breakfast experience at Hong Kong Disneyland Hotel offers a blend of impressions with numerous positive highlights. Guests frequently praise the delicious and superb breakfast options, noting the variety and abundance of choices available for both adults and children. The breakfast buffet at The Enchanted Garden draws particular acclaim, often described as amazing and exceeding expectations.
Many appreciate the unique opportunity to meet Disney characters during breakfast, which makes it a hit, especially among families with kids. The themed waffles with Mickey shapes and other delightful breakfast items like pancakes and fried Chinese treats add to the enjoyable atmosphere. The Kingdom Club lounge and Walt's Restaurant also receive mentions for their tasty breakfast offerings.
However, several reviews point out that the breakfast can be quite expensive with some guests feeling that the prices are not justified by the quality or selection provided. The breakfast buffet's timing and service have been noted to occasionally cause inconvenience, such as long wait times and restricted dining hours. The removal of character appearances due to the pandemic has also been a disappointment for some visitors.
Overall, while the breakfast at Hong Kong Disneyland Hotel is appreciated for its variety, taste and magical Disney character interactions, the high cost and occasional service issues are areas where there is room for improvement.
Dinner
Guests at the Hong Kong Disneyland Hotel have shared a mix of experiences regarding dinner at the hotel's various dining venues. Many reviews highlight that the food, particularly at Walt’s Restaurant and the Kingdom Club lounge, is delicious. The character dinners at the Enchanted Garden, featuring appearances by Mickey, Minnie and Goofy, receive positive feedback for the experience, although the prices are deemed high by most visitors.
However, a recurring theme in the guest reviews is the high cost of meals with some noting that dinner for a family can be particularly steep. Additionally, there are comments about limited dinner options across the hotel's dining venues with some guests wishing for more variety, particularly vegetarian choices. The buffet dinners, while offering some enjoyable dishes like lobster and beef shabu-shabu, are often perceived as overpriced and not meeting expectations in terms of quality and variety.
Guests staying in higher-tier rooms, such as the Presidential Suite, appreciated the quality of food available there. On the downside, there were several mentions of frustrating booking experiences and the challenge of getting reservations with some restaurants fully booked or closed on weekdays.
Overall, while the dining experience at Hong Kong Disneyland Hotel offers some delightful highlights, particularly for those enjoying character meals, it could benefit from addressing the high pricing, expanding menu options and improving the reservation process.
Rooms
The Hong Kong Disneyland Hotel receives generally positive feedback regarding its rooms with many guests praising their spaciousness and comfort. The rooms are described as large enough to comfortably accommodate families with a pleasing mix of classical and Disney-themed decor that many guests find delightful. The facilities in the rooms are well-equipped, featuring amenities like coffee makers and water dispensers, adding to the overall comfort of the stay.
However, the hotel rooms do show signs of aging with numerous comments noting they feel outdated and in need of refurbishment. Issues such as old carpets, damp smells and rust stains in bathtubs are mentioned, though they seem to be offset by the cleanliness and comfort of the rooms. Views from the rooms are often highlighted, particularly those with sea views or balconies, providing guests with beautiful scenery.
Some guests found the decor a bit basic considering the room prices and the facilities could use modern upgrades like better water drainage in the bathrooms and more conveniently placed electrical sockets, including USB outlets. Soundproofing could also be improved to ensure a quieter stay.
The room service is generally well-regarded, though some noted it could be slow at times. While the hotel successfully delivers the Disney experience in terms of service and atmosphere, some guests felt the rooms lacked distinctive Disney touches. Despite these drawbacks, the spaciousness, cleanliness and comfort of the rooms make them a pleasant place to stay with the overall design fitting nicely into the enchanting theme of the hotel.
Beds
At the Hong Kong Disneyland Hotel, guest opinions on the beds display a mix of experiences. While many patrons found the beds to be exceptionally comfortable, others noted some concerns. Several reviews highlighted big, spacious rooms with large, comfy beds that contributed to a restful stay. The bedding quality, in particular, received praise for its comfort.
However, a subset of guests pointed out that a few beds were either too hard, too soft or prone to sinking. Some mentioned that the pillows were flat and uncomfortable and a few noted the beds felt small and the mattresses lacked adequate support. Despite these occasional drawbacks, many guests appreciated the roominess and pleasing layout of their accommodations.
Overall, the beds cater well to a majority of visitors, though some might find specific comfort preferences unmet.
Cleanliness
The Hong Kong Disneyland Hotel generally garners accolades for its cleanliness and well-maintained facilities. Many guests praise the hotel for its spotlessly clean rooms, spacious accommodations and excellent housekeeping services. The lobby and general building are described as very clean, welcoming and featuring pleasant decor, which contributes to creating a wonderful atmosphere. The staff are often commended for their good service attitude, contributing to an overall positive stay.
However, some guests raised concerns about older aspects of the hotel, including dated room furnishings and occasional issues with carpet cleanliness. Despite a few reports of moldy smells and dusty carpets, the majority of reviews highlight the hotel's commitment to cleanliness. The ambiance is often described as classic, beautiful and peaceful, making it an enjoyable environment for guests.
Overall, the hotel's cleanliness and service quality receive high marks, though the occasional issue of aging facilities might slightly detract from an otherwise highly satisfactory experience.
Staff
The Hong Kong Disneyland Hotel has garnered considerable praise for its exceptional staff service. Guests consistently commend the courtesy, professionalism and friendliness of all the employees. From the welcoming and accommodating front desk staff to the attentive and considerate housekeeping team, the service quality is lauded by visitors. Numerous reviews highlight the staff's willingness to go above and beyond, ensuring that guests' needs are met promptly and efficiently.
The staff's ability to create a warm and hospitable atmosphere is a recurring theme with many guests appreciating the cheerful demeanor and proactive assistance offered by the employees. Special mentions were made of specific team members who provided standout service, such as Vincent at the front door, as well as front desk staff like Cocco and Ms. Maisie To, who were noted for their kindness and helpfulness in making reservations and handling concerns.
While the majority of reviews reflect positively on the staff's attitude and service, there were isolated incidents where some guests experienced less favorable interactions. Nonetheless, these instances appear to be exceptions rather than the norm. Overall, the staff's dedication to providing excellent service contributes significantly to the hotel's luxurious and enchanting experience, making it a standout choice for visitors looking for a classic, fairy-tale stay.
Wi-Fi
Visitors to the Hong Kong Disneyland Hotel have mixed experiences regarding the WiFi. Many guests find the WiFi speed in their rooms to be great with fast and free internet available. However, several travelers report that the connection is often unreliable with the WiFi frequently disconnecting and lacking strength. Some guests experienced considerable frustration due to the intermittent connectivity, which made tasks like working online difficult. The WiFi signal's power and consistency appear to be areas in need of improvement, as some visitors found the connection weak and unstable. Overall, while a portion of guests appreciated the speedy access, others felt disappointed by the unreliable service. The hotel might benefit from enhancing the robustness and reliability of its WiFi to better cater to all guests' needs.
Pool
The Hong Kong Disneyland Hotel's pool facilities receive mixed reviews from guests, but there are several positive aspects. The outdoor pool provides a delightful way to cool off, staying open late and being heated, which makes for a comfortable swim regardless of the weather. Both indoor and outdoor pools are available, along with a jacuzzi and hydrotherapy options that enhance the relaxation experience. Families appreciate the pool depth, making it suitable for children and there's a fun slide to enjoy.
However, there are some challenges noted by guests. The indoor pool, although described as nice and great, is relatively small, as are the pool facilities overall for a resort of this size. There are complaints about the booking system for swimming sessions with limited one-hour slots that often fill up quickly, leaving guests with not enough time to fully enjoy the facilities. Additionally, the pool has been reported closed for maintenance on multiple occasions, disappointing many visitors who planned to swim during their stay.
Privacy concerns are also mentioned, as photo-taking is allowed in pool areas. Poolside service received poor ratings and issues such as the pool water being cold or the need to walk a convoluted route to access the indoor pool detract from the experience.
In summary, while the pool facilities at the Hong Kong Disneyland Hotel offer enjoyable amenities and activities, management issues and size limitations pose significant drawbacks.
Parking
The Hong Kong Disneyland Hotel offers a good parking arrangement with high cost-effectiveness, making it a convenient choice for visitors. The small fee for parking is considered reasonable with guests noting that the overnight car parking fee of $190 is not exorbitant. Furthermore, a single payment allows parking access at Disneyland and other hotels, enhancing the overall value. Parking is reportedly easy and well-managed with some guests mentioning free EV charging time as an added benefit. However, it should be noted that parking is not complimentary for all guests and there are no convenience stores nearby.
Family
The Hong Kong Disneyland Hotel offers a delightful experience for families, particularly those with children. With a plethora of kid-friendly activities and facilities, it ensures that children are always entertained and happy. The hotel's family-friendly atmosphere includes features like connecting rooms, spacious accommodations and rooms themed with Disney characters, which children adore. The environment is safe and welcoming, providing plenty of space for kids to play and explore.
Families can enjoy various recreational activities available throughout the hotel, including a well-equipped game room, playgrounds, a comfortable gym and an inviting indoor pool. The hotel's enchanting garden with sea access also adds to the charm, providing a serene spot for both relaxation and play. Dining options cater wonderfully to children with a variety of dishes offered.
The hotel staff goes above and beyond to enhance the family experience, arranging baby cots and baby feeding rooms as needed and offering thoughtful touches such as child’s breakfast and slippers. Courteous and helpful, the staff ensures that necessities for young children, like milk rooms, are readily available. Proximity to the Disneyland park is a significant advantage, making it convenient for families to access the park easily.
Overall, the Hong Kong Disneyland Hotel is highly recommended for families seeking a magical and comfortable stay. Despite a few minor inconveniences such as limited bath towels and late bedtime stories for kids, the overwhelming consensus is that the hotel is an awesome place for children, making family vacations delightful and memorable.
5 Star
The Hong Kong Disneyland Hotel consistently receives praise for its exceptional service and luxurious atmosphere, embodying the high standards associated with the Disney brand. Reviews highlight the superb customer service with the staff often described as excellent and the services regarded as superb. The hotel's ambiance and facilities deliver a magical and luxurious experience, making it a memorable stay for guests.
Visitors frequently mention the hotel's ability to live up to a five-star experience with comments on its luxury and the superb quality of services. This strong performance extends to the hotel being regarded as a real five-star Disney hotel, fulfilling expectations that come with such a reputation. Though the food quality at the buffet breakfast has received mixed feedback with some noting it as disappointing for a five-star establishment, the overall experience remains highly positive.
However, some guests feel that while the hotel is nice, it may not completely match the luxury found in other high-end five-star hotels, especially considering the cost. Despite this, guests generally find the experience promising and rewarding with the overall consensus being a highly positive and magical stay.
Accessible
The Hong Kong Disneyland Hotel offers a range of accessibility features that help guests with disabilities enjoy their stay. The hotel provides a handicap accessible bus, making transportation convenient for guests with mobility challenges. Accessible routes within the hotel are wide and free of steps, ensuring smooth navigation. However, there were reports of front counter staff requiring guests, including those with elderly family members, to wait standing for extended periods. Furthermore, the hotel does not offer early entrance to Disneyland or access to attractions, which could be a limitation for some guests. Overall, the hotel provides essential accessibility features, though there is room for improvement in customer assistance and additional services.
Outdoor Pool
The outdoor pool at the Hong Kong Disneyland Hotel receives mixed feedback from guests. Many describe it as lovely, clean and enjoyable with remarks about it being a refreshing spot to cool off. The pool area is often highlighted as nice and awesome, contributing to overall positive experiences. However, some guests find the pool size comparatively small. There are occasional comments about the pool being closed during their stay, which could affect their overall satisfaction. Yet, having an outdoor pool, particularly in the summer, is appreciated by many visitors.
Indoor Pool
The indoor pool at Hong Kong Disneyland Hotel offers heated water, ensuring a comfortable swim experience. Despite its small size, the pool is noted for being clean with clear water, providing an inviting setting for guests. While the temperature control may not be optimal, especially in winter when a higher temperature is recommended, the overall pool experience is positively received. The poolside area adds a pleasant dimension to the facilities, although some may find the space crowded. Be aware that the advertised indoor badminton court is actually an outdoor lawn court, which may not meet expectations.
Luxury
The Hong Kong Disneyland Hotel exudes a sense of luxury that is evident throughout its magnificent premises. It consistently delivers a luxurious experience, making guests feel like royalty within a fairy tale setting. Visitors frequently comment on the real Disney style that permeates the hotel, characterizing it as a true 5-star establishment. The venue offers five-star luxury and comfort, living up to the high expectations set by Disney standards. Though some may find the price steep and occasionally feel the experience is comparable to that of an ordinary hotel, the overall ambiance and service provide a touch of elegance that many find delightful. The hotel upholds its promise of royal treatment, securing its reputation as one of Disney’s top-tier accommodations.
Romantic
The Hong Kong Disneyland Hotel offers a romantic getaway with a wonderful atmosphere that appeals to couples looking to celebrate special occasions. The Kingdom Club with its lounge facilities, adds an extra touch of royalty and elegance to the stay. Guests frequently mention the beautiful setting and amazing vibe, which contribute to the overall romantic ambiance. The hotel provides memorable experiences for birthdays, making it a popular choice for special celebrations like a boyfriend's or girlfriend's birthday. Overall, the hotel blends a good element of charm and romance, making it an ideal destination for couples.
Yes, Hong Kong Disneyland Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Hong Kong Disneyland Hotel.
No, Hong Kong Disneyland Hotel doesn't allow dogs.
Yes, parking facilities are available at Hong Kong Disneyland Hotel.