Nina Hotel Tsuen Wan West
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Summary of reviewsNina Hotel Tsuen Wan West is highly regarded for its prime location, making it an ideal base for exploring Hong Kong. Conveniently situated near Tsuen Wan West MTR Station, the hotel provides easy and direct access to public transportation and major attractions. The surrounding commercial complex includes several connected shopping malls, offering a plethora of dining and retail options, further enhancing the convenience for guests. The peaceful residential area of Tsuen Wan West offers necessary amenities, including department stores and local markets, along with easy access to parks and seaside promenades.
The hotel’s breakfast offers a wide range of choices, notably catering well to vegetarians and many guests find it delicious and reasonably priced. However, some criticisms include limited Western options, occasional repetitiveness and difficulties in booking breakfast. Despite these minor drawbacks, the service during breakfast is generally praised for its efficiency and attentiveness.
The dinner experience at the hotel receives positive feedback for its variety of options and reasonable pricing, though it also lacks some Western food choices. Guests usually find it easy to dine well within the hotel or in the nearby malls, making it a convenient location for food enthusiasts.
Room quality at Nina Hotel Tsuen Wan West is a mixed bag. The standout feature is the spaciousness with rooms being significantly larger than the average in Hong Kong, coupled with spectacular views of the harbor or cityscape from higher floors. While rooms are generally clean and the beds comfortable, some furnishings and decor appear dated and lighting can be insufficient. Noise insulation is good overall, though occasional disturbances are noted in specific towers. Regular maintenance and a few updates could enhance the guest experience further.
Cleanliness receives mixed reactions with many praising the daily housekeeping and room maintenance, while others point out inconsistencies such as dust and occasional hygiene lapses. The overall impression is that the hotel has room for improvement in ensuring cleanliness is consistently up to standard.
Staff at the hotel are widely appreciated for their friendliness, professionalism and willingness to assist. Many employees are particularly highlighted for their exceptional service. However, during peak times, some instances of overburdened or less responsive staff were reported, alongside minimal issues with language barriers.
WiFi services at the hotel exhibit both strengths and weaknesses. While many find the connection fast and reliable, others report security concerns, instability and insufficient USB charging facilities. Guests appreciate the availability of free WiFi but would benefit from more secure and dependable access.
The hotel's gym and pool facilities enhance its appeal with the gym being well-equipped, spacious and open 24 hours, receiving high marks for cleanliness and utility. The pools, both indoor and outdoor, are praised for their maintenance and scenic views, despite some temperature and closing time issues.
The comfort of the beds is generally well-received with many guests finding them large and comfortable. However, varied firmness levels and occasional issues with bed setups suggest there is room for customization to meet different preferences.
Overall, Nina Hotel Tsuen Wan West offers a high level of service and amenities. Its spacious rooms, prime location and friendly staff make it a strong contender for a luxurious stay, but some updates and consistent improvements, particularly in cleanliness and room furnishings, could further elevate the guest experience to truly match a five-star standard.
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The hotel’s breakfast offers a wide range of choices, notably catering well to vegetarians and many guests find it delicious and reasonably priced. However, some criticisms include limited Western options, occasional repetitiveness and difficulties in booking breakfast. Despite these minor drawbacks, the service during breakfast is generally praised for its efficiency and attentiveness.
The dinner experience at the hotel receives positive feedback for its variety of options and reasonable pricing, though it also lacks some Western food choices. Guests usually find it easy to dine well within the hotel or in the nearby malls, making it a convenient location for food enthusiasts.
Room quality at Nina Hotel Tsuen Wan West is a mixed bag. The standout feature is the spaciousness with rooms being significantly larger than the average in Hong Kong, coupled with spectacular views of the harbor or cityscape from higher floors. While rooms are generally clean and the beds comfortable, some furnishings and decor appear dated and lighting can be insufficient. Noise insulation is good overall, though occasional disturbances are noted in specific towers. Regular maintenance and a few updates could enhance the guest experience further.
Cleanliness receives mixed reactions with many praising the daily housekeeping and room maintenance, while others point out inconsistencies such as dust and occasional hygiene lapses. The overall impression is that the hotel has room for improvement in ensuring cleanliness is consistently up to standard.
Staff at the hotel are widely appreciated for their friendliness, professionalism and willingness to assist. Many employees are particularly highlighted for their exceptional service. However, during peak times, some instances of overburdened or less responsive staff were reported, alongside minimal issues with language barriers.
WiFi services at the hotel exhibit both strengths and weaknesses. While many find the connection fast and reliable, others report security concerns, instability and insufficient USB charging facilities. Guests appreciate the availability of free WiFi but would benefit from more secure and dependable access.
The hotel's gym and pool facilities enhance its appeal with the gym being well-equipped, spacious and open 24 hours, receiving high marks for cleanliness and utility. The pools, both indoor and outdoor, are praised for their maintenance and scenic views, despite some temperature and closing time issues.
The comfort of the beds is generally well-received with many guests finding them large and comfortable. However, varied firmness levels and occasional issues with bed setups suggest there is room for customization to meet different preferences.
Overall, Nina Hotel Tsuen Wan West offers a high level of service and amenities. Its spacious rooms, prime location and friendly staff make it a strong contender for a luxurious stay, but some updates and consistent improvements, particularly in cleanliness and room furnishings, could further elevate the guest experience to truly match a five-star standard.
Hotel with Free Wi-Fi
Many guests have noted that the Wi-Fi is good and offers a fast connection. The availability of free Wi-Fi is also a commendable feature.
Skyscraper Hotel
Located in Tsuen Wan West, this hotel is one of the tallest in the area, offering panoramic views of the city and harbor. Its modern design and comprehensive facilities provide a comfortable and convenient stay for both business and leisure travelers.
Hotel with Heated Pool
Offers a heated indoor pool noted as being large and suitable for swimming laps, providing a comfortable swimming environment year-round. A seasonal outdoor pool is also available.
Luxury Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Guest Reviews
Nina Hotel Tsuen Wan West boasts an enviable location that's a favorite among its guests. Strategically nestled near Tsuen Wan West MTR Station, it offers direct access to public transportation, making it a breeze to explore Hong Kong. The hotel is part of a sprawling commercial complex featuring multiple connected shopping malls, ensuring that guests have no shortage of dining and retail options right at their doorstep.
Convenience is a key highlight with the MTR station just a short walk away, allowing easy access to major attractions within 30 minutes. The Tsuen Wan West area, while primarily residential, provides a peaceful retreat compared to busier tourist zones but still offers all necessary amenities, including numerous department stores, eateries and even a local market.
For international travelers, the location is particularly advantageous. The bus terminal adjacent to the hotel offers direct routes to the airport and other key points in the city. Additionally, pedestrian bridges connect the hotel to various shopping centers, enhancing the overall convenience for guests.
Many reviewers appreciate the hotel’s scenic views, especially from higher-floor rooms that offer stunning panoramas of the city or harbor. Coupled with easy access to parks and seaside promenades, the hotel provides a balanced mix of urban and natural landscapes.
In summary, Nina Hotel Tsuen Wan West is praised for its prime location. It's an excellent base for shopping, dining and getting around Hong Kong, particularly for those looking to stay in a quieter yet well-connected area.
Nina Hotel Tsuen Wan West offers a breakfast experience that elicits mixed feedback from guests. Many reviews highlight the wide range of choices available, particularly beneficial for vegetarians and describe the breakfast as delicious and impressive. Guests often praise the efficiency and attentiveness of the breakfast staff, noting that the service contributes positively to the dining experience.
Several guests appreciated the reasonable pricing of the extensive breakfast selection by Hong Kong standards and found the buffet to be well worth the money, especially with available discounts. Despite this, there are critical notes about the breakfast as well. Some reviews mention it as overpriced and lacking in Western food options. The buffet style options are sometimes described as bland with minimal and repetitive selections that disappoint those looking for variety.
Other issues pointed out include the difficulty in booking breakfast, the lack of inclusive options in certain bookings and the absence of room service, which some found inconvenient. Comments also mention that basic favorites, particularly for children, such as cereal and yogurt, are missing from the selection.
Overall, the breakfast at Nina Hotel Tsuen Wan West seems to deliver well in terms of choice and taste for many, though it would benefit from addressing the concerns about variety, pricing and inclusivity.
Nina Hotel Tsuen Wan West offers a good in-house dining experience with serving portions that are adequate for two people. The dinner buffet receives positive feedback for its wide variety and reasonable pricing, attracting many guests to make reservations, though it should be noted that spots can fill up quickly. While the food is generally considered good, some guests feel it is average and have noted a lack of Western options, particularly during breakfast. The breakfast spread, however, impresses with its variety, especially for vegetarians. Guests are also pleased with the abundance of dining options available in the nearby shopping malls and around the area, making it a convenient location for food enthusiasts.
Nina Hotel Tsuen Wan West offers a mixed experience in terms of room quality and amenities, though it does have positive attributes. One of the standout features is the consistently spacious room sizes, significantly larger than the average Hong Kong hotel room. Many rooms boast big windows that provide spectacular views of the harbor, mountains and cityscapes, especially from higher floors.
The rooms are generally described as clean with daily cleaning services maintaining a good level of tidiness. The beds are comfortable and many guests appreciate the luxurious and firm mattress options. Additionally, bathrooms are spacious and clean, sometimes even separated into wet and dry areas for added convenience.
Despite the ample space and beautiful views, some aspects of the rooms appear dated with recurring issues related to old furnishings and outdated decor. The lighting in many rooms is insufficient, making them feel dark and less inviting. Problems like musty smells, insufficient power outlets and occasionally faulty room facilities are also noted.
Rooms have good noise insulation overall, but exceptions exist, especially in Tower 1, where some guests report noise disturbances. On the positive side, upgraded rooms often provide enhanced comfort with better ventilation and larger living areas and they sometimes include walk-in closets or executive level benefits.
The hotel’s cleanliness and room service are generally praised, though there are sporadic issues with cleanliness upon check-in, such as dusty floors or random trash. However, these instances seem to be exceptions rather than the norm.
Overall, Nina Hotel Tsuen Wan West excels in offering ample room space and breathtaking views, making it suitable for guests looking for generous accommodations in Hong Kong. However, it could benefit from some updates and refurbishments to address the aging room facilities and enhance the overall guest experience.
At Nina Hotel Tsuen Wan West, guest opinions on the beds show a mix of comfort and room for improvement. Many guests highlight the comfort of the beds, describing them as large, comfortable and even luxuriously comfortable, providing a good night's sleep. The bedding, cleaned daily, adds to the overall sense of comfort and relaxation, enhanced by soft, fluffy pillows.
However, there are contrasting experiences with some guests finding the beds too hard or the pillows too soft, leading to discomfort. Issues such as old and noisy bed frames and unstable bed setups, were also noted, which detract from the overall sleeping experience. The bed sizes are generally large, accommodating families well, but there were instances of guests not receiving the bed type they requested, often ending up with two single beds instead of a double or king-sized bed.
While the hotel excels in offering spacious and comfortable sleeping arrangements for many, the variance in bed firmness and occasional mix-ups in bed type preferences suggest that personal comfort can vary.
Nina Hotel Tsuen Wan West receives mixed feedback regarding its cleanliness. Many guests have found the rooms to be clean and tidy with daily housekeeping ensuring that rooms are generally maintained. The cleaning staff are frequently mentioned as being polite, efficient and responsive to requests, sometimes resulting in spotless, well-kept spaces that add to a comfortable stay.
On the downside, numerous reviews highlight issues such as dust on surfaces, dirty floors and occasional hygiene lapses including hair and stains found in bathrooms and on bedding. These details, along with some reports of musty smells and mold, seem to suggest inconsistencies in the cleaning standards. Despite the hotel's age and visible wear and tear in some areas, it appears that both thoroughness and attention to detail could be improved for a more consistently clean environment.
Even with some shortcomings, the spacious rooms and fantastic views from the higher floors are noted positives, potentially adding value despite the cleanliness concerns. The property overall benefits from a friendly staff and a generally clean environment, even though it sometimes falls short of guest expectations.
The reviews of 'Nina Hotel Tsuen Wan West' reveal a generally positive sentiment toward the hotel's staff. Across varied roles, whether it’s the front desk, housekeeping or the concierge, the staff are frequently described as friendly, helpful and professional. Many guests commend the staff's efficiency, courteousness and ability to resolve issues promptly. Names such as Rebecca, Amine Hachami, Gary, Hayley, Wendy, Nathalie, Ms. Huang, Erica and Anson were particularly highlighted for their exceptional contributions.
Housekeeping was often praised for its thoroughness and attentiveness and individual housekeepers were frequently noted for their friendly and sincere attitudes. The front desk staff, although sometimes criticized for being indifferent or overburdened during peak hours, were generally acknowledged for maintaining professionalism and being accommodating with several guests noting that their check-in/out procedures were handled efficiently by polite and helpful staff.
However, there were a few mentions of unfriendly or unhelpful attitudes from some receptionists and a few instances where staff seemed too busy or less responsive than expected. Issues with language barriers were noted, as some staff members had difficulties speaking English. Despite these minor drawbacks, the overall impression from the reviews is that the staff at Nina Hotel Tsuen Wan West are dedicated to providing a welcoming and supportive experience with many guests reflecting positively on their interactions with the hotel's employees.
At Nina Hotel Tsuen Wan West, guests have mixed experiences when it comes to the hotel’s WiFi services. On the positive side, many have noted that the WiFi is good and offers a fast connection, which is appreciated by those staying in the hotel. The availability of free WiFi is also a commendable feature.
However, several guests have encountered issues with the WiFi. Some reported that the WiFi in the room is part of the hotel’s public network and lacks a password, making it feel insecure and unstable. Others experienced difficulties connecting to the internet altogether or found the connection not very smooth. Additionally, some have suggested that the TV should be connected to the WiFi for better entertainment options.
The reviews also pointed out a shortage of USB charging facilities and power sockets in some rooms, specifically noting the absence of USB sockets on the walls. This lack of adequate charging points and the absence of bedside charging facilities were a noticeable inconvenience for many.
Overall, while the WiFi at Nina Hotel Tsuen Wan West has its strengths, there are areas for improvement to enhance the convenience and security of internet access for guests.
The gym at Nina Hotel Tsuen Wan West receives generally positive feedback for its high-quality facilities. Described as well-equipped, spacious and very good overall, the gym is a major highlight for many guests. The fitness center, which is available 24 hours a day, allows for flexible workout schedules, accommodating early risers and night owls alike. Guests have also mentioned that the gym is clean and neat, maintaining a welcoming environment for exercise. While there were a few notes about the gym equipment being a bit lacking and the gym having been moved during some stays, the overall sentiment leans towards satisfaction with the gym facilities. Alongside the gym, the hotel's pool and other amenities also receive commendation, adding to the appeal of the overall experience at the hotel.
Nina Hotel Tsuen Wan West stands out with its impressive swimming facilities, garnering praise for its vast, beautifully maintained pools and stunning views. The pool resembles an infinity pool, offering a touch of luxury with glimpses of the sea. Both indoor and outdoor pools are available, although the outdoor pool has been frequently closed, which might disappoint some guests. The indoor pool compensates with a heated option and vigilant lifeguard presence, making it ideal for families and those seeking a relaxing swim. Guests appreciate the cleanliness, spaciousness and overall maintenance of the pools, though some find the water temperatures a bit chilly and the closing times quite early. Overall, the pools add significant value to the stay, especially with the convenience of their location and connectivity to the major shopping complex nearby.
Nina Hotel Tsuen Wan West presents itself as a five-star destination, offering facilities and services typical of a luxury hotel. Many guests have commended it for its five-star location, service and cleanliness with some describing their stay as an exceptional five-star experience. The hotel’s restaurants receive high praise and its overall cost-effectiveness is noted positively.
However, some discrepancies are noted in achieving consistent five-star standards. Issues such as unavailability of rooms at check-in time, lack of essential room amenities like converters and chargers and occasional lapses in room hygiene have been reported. Additionally, some guests have experienced unprofessional staff behavior and found room facilities, particularly washrooms and lighting, falling short of five-star expectations.
In summary, while Nina Hotel Tsuen Wan West shines in many aspects, there are areas that require attention to truly match the five-star rating it aims to represent.
Nina Hotel Tsuen Wan West consistently receives praise for its prime location, particularly valued by business travelers who find it convenient for their travel needs and proximity to suppliers. Reviews highlight the hotel as a good choice for business trips with adequate facilities and high cost-effectiveness.
The booking process is straightforward and efficient with staff described as polite and professional. Most guests appreciate the swift check-in and check-out process, though there are occasional mentions that the check-in time could be streamlined further, perhaps through options like self-service or online check-in.
Overall, Nina Hotel Tsuen Wan West stands out as a practical, well-managed option for business travelers seeking convenience and efficiency.
The indoor pool at Nina Hotel Tsuen Wan West offers a convenient location for guests. Its heated waters ensure comfortable swimming throughout the year, making it a great feature for both adults and children. The presence of a lifeguard adds to the safety and security of swimmers. Additionally, the expansive and beautifully designed indoor pool area is a highlight for many visitors, enhancing the overall appeal of the hotel. The blend of indoor and outdoor swimming options firmly places the pool as a standout amenity, providing a delightful experience for families and individuals alike.
Nina Hotel Tsuen Wan West offers an overall excellent stay marked by its upscale luxury at an affordable price. Guests particularly appreciate the spacious rooms and magnificent seaview, making it an absolute pleasure to wake up every morning. The hotel is recognized as a five-star property, delivering an outstanding overall experience with beautiful bathrooms and modern, high-scale amenities. While the hotel exudes luxury, some reviews indicate that the facilities appear a bit dated and the lobby decoration might not meet expectations for a five-star establishment. Nonetheless, it remains a centrally located gem where visitors can indulge in a luxurious and blissful escape.
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Location
Convenience is a key highlight with the MTR station just a short walk away, allowing easy access to major attractions within 30 minutes. The Tsuen Wan West area, while primarily residential, provides a peaceful retreat compared to busier tourist zones but still offers all necessary amenities, including numerous department stores, eateries and even a local market.
For international travelers, the location is particularly advantageous. The bus terminal adjacent to the hotel offers direct routes to the airport and other key points in the city. Additionally, pedestrian bridges connect the hotel to various shopping centers, enhancing the overall convenience for guests.
Many reviewers appreciate the hotel’s scenic views, especially from higher-floor rooms that offer stunning panoramas of the city or harbor. Coupled with easy access to parks and seaside promenades, the hotel provides a balanced mix of urban and natural landscapes.
In summary, Nina Hotel Tsuen Wan West is praised for its prime location. It's an excellent base for shopping, dining and getting around Hong Kong, particularly for those looking to stay in a quieter yet well-connected area.
Breakfast
Several guests appreciated the reasonable pricing of the extensive breakfast selection by Hong Kong standards and found the buffet to be well worth the money, especially with available discounts. Despite this, there are critical notes about the breakfast as well. Some reviews mention it as overpriced and lacking in Western food options. The buffet style options are sometimes described as bland with minimal and repetitive selections that disappoint those looking for variety.
Other issues pointed out include the difficulty in booking breakfast, the lack of inclusive options in certain bookings and the absence of room service, which some found inconvenient. Comments also mention that basic favorites, particularly for children, such as cereal and yogurt, are missing from the selection.
Overall, the breakfast at Nina Hotel Tsuen Wan West seems to deliver well in terms of choice and taste for many, though it would benefit from addressing the concerns about variety, pricing and inclusivity.
Dinner
Rooms
The rooms are generally described as clean with daily cleaning services maintaining a good level of tidiness. The beds are comfortable and many guests appreciate the luxurious and firm mattress options. Additionally, bathrooms are spacious and clean, sometimes even separated into wet and dry areas for added convenience.
Despite the ample space and beautiful views, some aspects of the rooms appear dated with recurring issues related to old furnishings and outdated decor. The lighting in many rooms is insufficient, making them feel dark and less inviting. Problems like musty smells, insufficient power outlets and occasionally faulty room facilities are also noted.
Rooms have good noise insulation overall, but exceptions exist, especially in Tower 1, where some guests report noise disturbances. On the positive side, upgraded rooms often provide enhanced comfort with better ventilation and larger living areas and they sometimes include walk-in closets or executive level benefits.
The hotel’s cleanliness and room service are generally praised, though there are sporadic issues with cleanliness upon check-in, such as dusty floors or random trash. However, these instances seem to be exceptions rather than the norm.
Overall, Nina Hotel Tsuen Wan West excels in offering ample room space and breathtaking views, making it suitable for guests looking for generous accommodations in Hong Kong. However, it could benefit from some updates and refurbishments to address the aging room facilities and enhance the overall guest experience.
Beds
However, there are contrasting experiences with some guests finding the beds too hard or the pillows too soft, leading to discomfort. Issues such as old and noisy bed frames and unstable bed setups, were also noted, which detract from the overall sleeping experience. The bed sizes are generally large, accommodating families well, but there were instances of guests not receiving the bed type they requested, often ending up with two single beds instead of a double or king-sized bed.
While the hotel excels in offering spacious and comfortable sleeping arrangements for many, the variance in bed firmness and occasional mix-ups in bed type preferences suggest that personal comfort can vary.
Cleanliness
On the downside, numerous reviews highlight issues such as dust on surfaces, dirty floors and occasional hygiene lapses including hair and stains found in bathrooms and on bedding. These details, along with some reports of musty smells and mold, seem to suggest inconsistencies in the cleaning standards. Despite the hotel's age and visible wear and tear in some areas, it appears that both thoroughness and attention to detail could be improved for a more consistently clean environment.
Even with some shortcomings, the spacious rooms and fantastic views from the higher floors are noted positives, potentially adding value despite the cleanliness concerns. The property overall benefits from a friendly staff and a generally clean environment, even though it sometimes falls short of guest expectations.
Staff
Housekeeping was often praised for its thoroughness and attentiveness and individual housekeepers were frequently noted for their friendly and sincere attitudes. The front desk staff, although sometimes criticized for being indifferent or overburdened during peak hours, were generally acknowledged for maintaining professionalism and being accommodating with several guests noting that their check-in/out procedures were handled efficiently by polite and helpful staff.
However, there were a few mentions of unfriendly or unhelpful attitudes from some receptionists and a few instances where staff seemed too busy or less responsive than expected. Issues with language barriers were noted, as some staff members had difficulties speaking English. Despite these minor drawbacks, the overall impression from the reviews is that the staff at Nina Hotel Tsuen Wan West are dedicated to providing a welcoming and supportive experience with many guests reflecting positively on their interactions with the hotel's employees.
Wi-Fi
However, several guests have encountered issues with the WiFi. Some reported that the WiFi in the room is part of the hotel’s public network and lacks a password, making it feel insecure and unstable. Others experienced difficulties connecting to the internet altogether or found the connection not very smooth. Additionally, some have suggested that the TV should be connected to the WiFi for better entertainment options.
The reviews also pointed out a shortage of USB charging facilities and power sockets in some rooms, specifically noting the absence of USB sockets on the walls. This lack of adequate charging points and the absence of bedside charging facilities were a noticeable inconvenience for many.
Overall, while the WiFi at Nina Hotel Tsuen Wan West has its strengths, there are areas for improvement to enhance the convenience and security of internet access for guests.
Gym
Pool
5 Star
However, some discrepancies are noted in achieving consistent five-star standards. Issues such as unavailability of rooms at check-in time, lack of essential room amenities like converters and chargers and occasional lapses in room hygiene have been reported. Additionally, some guests have experienced unprofessional staff behavior and found room facilities, particularly washrooms and lighting, falling short of five-star expectations.
In summary, while Nina Hotel Tsuen Wan West shines in many aspects, there are areas that require attention to truly match the five-star rating it aims to represent.
Business
The booking process is straightforward and efficient with staff described as polite and professional. Most guests appreciate the swift check-in and check-out process, though there are occasional mentions that the check-in time could be streamlined further, perhaps through options like self-service or online check-in.
Overall, Nina Hotel Tsuen Wan West stands out as a practical, well-managed option for business travelers seeking convenience and efficiency.
Indoor Pool
Luxury
Yes, Nina Hotel Tsuen Wan West has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Nina Hotel Tsuen Wan West.
No, Nina Hotel Tsuen Wan West doesn't allow dogs.
No, parking facilities aren't available at Nina Hotel Tsuen Wan West.
Yes, Nina Hotel Tsuen Wan West has a gym.
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