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Summary of reviewsThe Kowloon Hotel in Hong Kong enjoys positive reviews primarily for its incredible location in Tsim Sha Tsui, providing direct access to the MTR subway system from the lobby. This strategic positioning allows guests to easily explore the city and enjoy nearby attractions such as Victoria Harbor, Avenue of Stars, numerous shopping centers and local eateries. Cultural destinations like the Hong Kong Museums and Star Street further enhance the appeal of its central location.
The dining experience at The Kowloon Hotel receives favorable mentions, especially the dinner buffet that offers a blend of Chinese and international cuisine, deemed good value for money. Guests appreciate the friendly staff and the inviting atmosphere of the hotel's restaurant and café. Breakfast also garners praise for its variety and reasonable pricing, despite some occasional inconsistencies in quality and a shift from buffet to set meals due to the pandemic.
Reviewers note the helpful, friendly and efficient staff as a significant asset, highlighting the attentiveness of housekeeping, the proactive service of the concierge and the politeness of front desk personnel. These positive interactions contribute greatly to guest satisfaction.
Although the rooms are frequently criticized for being small and cramped with limited space making it difficult to manage luggage, some find them adequately clean and well-equipped with necessary amenities. The cleanliness of rooms and common areas is generally maintained, though inconsistencies such as dirty carpets and musty odors are mentioned.
The hotel's location also supports a vibrant nightlife with easy access to bars, restaurants and nightclubs on Nathan Road. Families find the hotel suitable for exploring attractions like Disneyland and other local sights, thanks to convenient public transportation links.
While the beds are considered comfortable by many, they are often described as small with varying opinions on their firmness. The complimentary Wi-Fi service, unfortunately, is a recurring point of frustration due to its slow and intermittent connectivity.
Despite some areas for improvement, The Kowloon Hotel offers a solid four-star experience with good value for money, making it a favored choice for both tourists and business travelers looking for a convenient base to explore Hong Kong. Show more
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Hotel Taking Steps Towards Sustainability
The Kowloon Hotel has a 'Going Green Sustainability Practice' in place and complies with the latest government regulations regarding disposable plastic products. This includes no longer providing complimentary disposable toiletries and plastic bottled water in rooms, offering them only upon request at a charge.
Hotel with Free Wi-Fi
Located on Nathan Road, this hotel offers free Wi-Fi, allowing guests to easily stay connected during their visit. The reliable internet service is ideal for both business and leisure travelers.
Business Hotel
This hotel offers essential business facilities and services. Its location on Nathan Road provides convenient access to transportation and commercial areas. It is a functional option for business travelers.
4-Star Hotel
The Kowloon Hotel, situated in Tsim Sha Tsui, offers a blend of comfort and accessibility. Guests appreciate its modern rooms, efficient service, and prime location near shopping, dining, and transportation hubs. The hotel's amenities cater to both business and leisure needs.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Room Types
Superior Queen RoomThis twin/double room has air conditioning, minibar and satellite TV.
Deluxe Queen or Twin RoomThis twin/double room has a bathrobe, air conditioning and minibar.
Club Superior Queen RoomThe Club Floor Benefits include:
- Personalised check-in/check-out and exclusive access at the 17th floor Harbour Club Lounge.
- Free breakfast buffet at The Window Cafe on the 2nd floor.
- Free afternoon tea at Harbour Club Lounge.
- Free evening cocktails at Harbour Club Lounge.
Club Deluxe Queen or Twin RoomThe Club Floor Benefits include:
- Personalised check-in/check-out and exclusive access at the 17th floor Harbour Club Lounge.
- Free breakfast buffet at The Window Cafe on the 2nd floor.
- Free afternoon tea at Harbour Club Lounge.
- Free evening cocktails at Harbour Club Lounge.
- Free internet access in the room or at Harbour Club (laptop provided), maximum 2 electronic devices logged in per room per day.
- Free coffee, tea, juice, soft drink and beer throughout the day at Harbour Club Lounge.
- Conference room for maximum 2 hours per room per day, subject to availability.
- Pressing service of 2 pieces of garment per room per day, non-accumulative and regular service only.
- Free local calls and local fax service.
- Two bottles of distilled water placed on the top shelf with daily replenishment.
- Calling housekeeping for shoe-shine service.
- Daily English, Chinese and Japanese newspapers.
- 20% discount for laundry, dry cleaning and pressing services.
- 10% discount in all restaurants on the 2nd floor, except Coffee Corner, happy hours, bottle of spirit, wine & champagne, festival eve & dates, promotional offer, selected menu, room service and banquet.
- 10% discount for secretarial services in the business centre
Please note that extra charges apply for extra children who share the existing bed.
Queen or Twin Room with Side Harbour ViewThis twin/double room features a bathrobe, minibar and air conditioning.
SuiteThis suite features air conditioning.
7 Nights Stay - Superior RoomThis double room has air conditioning, bathrobe and satellite TV. Room cleaning service included twice per week
7 Nights Stay - Side Harbour View RoomOffering bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views.
7 Nights Stay - SuiteThis suite has a bathrobe, sofa and air conditioning. Room cleaning service included twice per week
Club Side Harbour View RoomOffering bathrobes, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room offers air conditioning, a tea and coffee maker, executive lounge access, a wardrobe and a flat-screen TV with satellite channels.
Two Connecting Deluxe RoomThis family room has a tea/coffee maker, bathrobe and air conditioning.
Two Connecting Side Harbour View RoomThis family room features a tea/coffee maker, bathrobe and air conditioning.
28 Nights Stay - Deluxe RoomRoom cleaning service included once per week.
The 28-nights stay package includes:
- 25% discount on F&B/ Private Dining (exclude festive dates)
- 30% discount on Laundry & Dry Cleaning services (except express service and weight laundry)
- Free local telephone calls
- Free late check out at 3pm
- Room cleaning service included once per week
28 Nights Stay - Side Harbour View RoomRoom cleaning service included once per week.
The 28-nights stay package includes:
- 25% discount on F&B/ Private Dining (exclude festive dates)
- 30% discount on Laundry & Dry Cleaning services (except express service and weight laundry)
- Free local telephone calls
- Free late check out at 3pm
- Room cleaning service included once per week
28 Nights Stay - SuiteRoom cleaning service included once per week.
The 28-nights stay package includes:
- 25% discount on F&B/ Private Dining (exclude festive dates)
- 30% discount on Laundry & Dry Cleaning services (except express service and weight laundry)
- Free local telephone calls
- Free late check out at 3pm
- Room cleaning service included once per week
7 Nights Stay - Deluxe RoomThis double room has air conditioning, tea/coffee maker and bathrobe. Room cleaning service included twice per week
7 Nights Stay - Two Connecting Deluxe RoomThis family room features a bathrobe, air conditioning and tea/coffee maker. Room cleaning service included twice per week
7 Nights Stay - Two Connecting Side Harbour View RoomThis family room has a bathrobe, tea/coffee maker and air conditioning. Room cleaning service included once per week.
28 Nights Stay - Superior Double or Twin RoomThis twin/double room has a bathrobe, tea/coffee maker and air conditioning. Room cleaning service included once per week.
The 28-nights stay package includes:
- 25% discount on F&B/ Private Dining (exclude festive dates)
- 30% discount on Laundry & Dry Cleaning services (except express service and weight laundry)
- Free local telephone calls
- Free late check out at 3pm
- Room cleaning service included once per week
Guest Reviews
7.7
Good
Location
The Kowloon Hotel is highly praised for its exceptional location, making it a standout choice for travelers visiting Hong Kong. Nestled in the bustling area of Tsim Sha Tsui, the hotel offers direct access to the MTR subway system right from the lobby, providing unbeatable convenience for exploring the city. Guests have noted its proximity to Victoria Harbor and the Avenue of Stars, both just a short walk away, allowing for easy enjoyment of scenic views and local attractions.
Shoppers and food enthusiasts will appreciate the hotel’s central position, surrounded by numerous shopping centers, restaurants and street food options. Public transportation accessibility is another major advantage; the close proximity to bus stops, ferry terminals and the airport express ensures seamless travel around Hong Kong.
The hotel’s location is also noted for being close to cultural destinations such as the Hong Kong Museums and the Star Street, enhancing the overall tourist experience. Overall, the consistent theme across reviews highlights that the Kowloon Hotel’s prime, central location in Tsim Sha Tsui, coupled with its direct connectivity to the MTR and ease of access to various city attractions, makes it a convenient and strategic base for any Hong Kong visit.
Breakfast
The breakfast at The Kowloon Hotel receives generally positive reviews from guests, highlighting several commendable aspects. The breakfast buffet stands out for its variety and extensive options, offering a mix of both Western and Asian cuisines. Guests appreciate the hearty, diverse choices and find the breakfast delicious with items catering to different tastes, including European preferences. Many reviewers emphasize the good quality and reasonable price of the breakfast, making it an excellent value.
However, some guests note that the quality can be inconsistent with occasional mentions of the breakfast being average or basic. The shift from a buffet to set meals due to the pandemic has drawn mixed reactions; some find the set menus delicious, while others miss the extensive buffet experience. There are comments about limited variety and a need for more Western options, but overall, the breakfast earns praise for its taste and selection. Guests also appreciate the friendly staff and the convenience of the hotel's location, which adds to their positive dining experience.
Dinner
The Kowloon Hotel offers a compelling dining experience, particularly praised for its dinner options. The hotel's dinner buffet is highlighted as good value for money, featuring a mix of Chinese and international cuisine that makes it a worthy visit. The restaurant itself is frequently described as very nice and an enjoyable place to eat, enhanced by friendly staff who contribute to a pleasant dining atmosphere.
Beyond the hotel's dining options, its prime location is another advantage. Guests appreciate the proximity to numerous nearby restaurants, bars and shops, making it convenient to explore a variety of dining and entertainment options. Points of interest such as the Avenue of Stars add to the appeal and the area remains lively with shops open until late at night.
In addition to a quality restaurant, the hotel features a café where guests can enjoy drinks and lighter fare. While some reviews mention potential areas for improvement, the overall feedback regarding the dinner experience is notably positive. The Kowloon Hotel's combination of good food, a convenient location and excellent service makes it a notable option for travelers exploring the vibrant surroundings of Kowloon.
Rooms
The Kowloon Hotel, while enjoying a prime location in a bustling commercial area with easy access to the subway, has been consistently criticized for its room sizes. Many guests find the rooms very small and cramped, making it difficult to open luggage and unpack. The spaces are not just small by international standards but also smaller than what many expect from Hong Kong hotels, which typically have compact rooms.
Cleanliness varied among the reviews with some praising the rooms for being clean and maintaining hygiene standards, while others reported dust, poor air quality and outdated decor. Complaints about cigarette and musty smells, even in non-smoking rooms, were common. Some guests encountered maintenance issues, like broken air conditioners, clogged sinks and worn-out bathroom fixtures.
Despite these drawbacks, a few guests found their rooms comfortable enough, noting that they were equipped with necessary amenities and daily cleaning services. Some were upgraded to better rooms, which appeared to offset some of the negative aspects. Views from the higher floors and corner rooms were appreciated, offering glimpses of the cityscape or partial harbor views.
In summary, while The Kowloon Hotel offers a convenient location and clean accommodations for some, the prevalent small room sizes and outdated facilities may not meet the expectations of all travelers. The hotel could benefit from refurbishments and better maintenance to enhance guest satisfaction.
Beds
Guest reviews for The Kowloon Hotel reveal a mixed yet predominantly favorable impression regarding the beds. Many visitors find the beds to be comfortable, often highlighting their fluffiness and overall coziness. Descriptions such as comfy, nice and comfortable and comfortable for sleeping are common. Despite these positive remarks, a recurring issue is the size of the beds. Reviews frequently mention that the beds are small with some guests feeling they are inadequate for two people. This sentiment is echoed in comments about twin beds and regular double beds not meeting expectations with some guests noting that their feet stick out due to the limited length.
Additionally, while comfort is often praised, there are varied opinions on firmness; some guests find the beds too hard or too soft. Another less frequent concern includes the softness of the pillows. Cleanliness of the bed linens is generally satisfactory, although there are occasional mentions of damp smells and dirty mattress covers.
In summary, the comfort level of the beds at The Kowloon Hotel is generally well-regarded, but the small size and some issues with firmness and pillow softness are notable detractors in guest experiences. Those seeking larger sleeping arrangements might want to ensure they book a room with king-size options if available.
Cleanliness
The Kowloon Hotel presents a mixed experience regarding its cleanliness. Many guests appreciated the general cleanliness, noting that rooms were regularly cleaned and described as tidy, comfortable and well-equipped. Common areas received similar praise with terms like spotless frequently used. Housekeeping was often prompt, ensuring daily room cleaning and maintaining good hygiene for bedsheets and towels.
However, certain aspects detracted from this generally positive outlook. Specific complaints highlighted dirty or old carpets, musty odors and inconsistencies in cleanliness standards. Problems such as stained and outdated furniture, mold in bathrooms and ineffective cleaning staff responses to issues were noted. Some guests found the overall maintenance lacking with multiple comments pointing to grime, dirt and an old, worn-out appearance in several areas, including the carpets and bathrooms.
While the Kowloon Hotel's location is undisputedly advantageous, for a more consistently positive stay, improvements in detailed and attentive housekeeping could elevate the experience significantly.
Staff
The staff at The Kowloon Hotel generally receive high praise for their friendliness, helpfulness and efficiency. Guests frequently mention the politeness and approachability of the housekeeping team, as well as their attentiveness in maintaining clean rooms and providing daily essentials. The hotel concierge is often highlighted for their effective assistance with luggage and their proactive service.
Front desk staff also earn commendations, particularly for their politeness and quick response to requests, although some reviews indicate occasional inefficiencies and longer check-in times. Despite scattered negative experiences, including reports of rude or inattentive service on rare occasions, the majority of interactions with the staff are positively reviewed.
Overall, many guests appreciate the exceptional service, kind attitude and the attentive nature of the hotel's personnel, making it a welcoming environment. The promptness and readiness of the staff to assist, whether in daily housekeeping or navigating guest needs, contribute significantly to the hotel's appeal.
Wi-Fi
While The Kowloon Hotel boasts many impressive features, its Wi-Fi service seems to be a common point of discussion among guests. Many reviews highlight that the Wi-Fi connection in the hotel is often slow, weak and intermittent with some even describing it as almost unusable. Issues such as poor connectivity, slow speeds and an inability to connect in certain areas, particularly bathrooms, are frequently mentioned. Some guests have found the internet setup to be unnecessarily complicated.
However, not all the reviews are negative; a few visitors noted that the Wi-Fi was functional and decent, suggesting that experiences can vary. Overall, the consensus indicates that while stay at The Kowloon Hotel has many perks, those heavily reliant on strong, consistent Wi-Fi might find themselves a bit disappointed with the internet service provided.
Family
The Kowloon Hotel offers a variety of family-friendly amenities and activities that make it a good option for those traveling with children. Conveniently located with easy access to MRT and airport buses, transportation is hassle-free, making it easier for families to explore the area. Guests will find it only 45 minutes away from Disneyland, providing a great entertainment option for the kids. The hotel's close proximity to the ferry also offers additional convenience for family outings.
While some reviews mention minor issues like a lack of sheets or towels for additional guests, the overall sentiment is geared toward families enjoying their stay. The hotel is suitable for families seeking comfortable accommodation with convenient transportation options and nearby attractions, ensuring that kids can have an enjoyable experience.
Nightlife
The Kowloon Hotel is well-situated for guests looking to experience vibrant nightlife. Just steps away, visitors can explore lively Nathan Road, known for its late-night shopping and numerous bars. The area is bustling with nightclubs, offering ample options for those looking to enjoy the local party scene. Guests can enjoy a leisurely stroll by the seaside to admire night view spots and catch the spectacular Symphony of Lights show.
For those who love dining out, the hotel is surrounded by a variety of bars and restaurants, ensuring diverse culinary adventures. The proximity to attractions like Star Street and the K11 Musea adds a cultural twist to the night's offerings. Additionally, guests have easy access to shopping centers, museums and boat cruises, making for a well-rounded nightlife experience. With excellent nightlife right on its doorstep, The Kowloon Hotel is an ideal choice for travelers eager to explore the energetic after-dark scene.
4 Star
The Kowloon Hotel in Hong Kong offers a solid four-star experience with several positive aspects noted by guests. The hotel is praised for its extremely helpful and caring front desk staff, as well as its polite and professional service. The location in the heart of Tsim Sha Tsui is a significant highlight, described as convenient for travel and providing great city and water views at a reasonable price.
Despite some dated areas and a crowded lobby, the hotel generally meets four-star standards in terms of facilities and service. Guests found the food options limited but of great quality. The rooms are described as efficient in space, typical of Hong Kong with comfortable beds and soundproofing contributing to a restful stay. A current "buy one get one" promotion adds value.
However, it's noted that the hotel does not have a gym, which some guests found lacking for a four-star property. The overall experience is considered good value for money, especially for business travelers. While some felt there are better hotels at similar price points, others appreciated the complimentary upgrades and satisfactory amenities, making it a noteworthy choice for many.
Business
The Kowloon Hotel shines as a business hotel with a strong emphasis on catering to the needs of professional travelers. It boasts great conference facilities and meeting rooms, making it highly suitable for business trips. The business center is available for those who need to get work done and overall, business travelers seem to enjoy the amenities provided. The hotel's location is another significant plus, as it's conveniently situated near business districts and is very central, making it easy for guests to meet business acquaintances and suppliers.
However, the hotel does show signs of wear and tear, particularly in the bathrooms and rooms, which some guests have noted as quite old. The absence of wardrobes with shelves or drawers has been a point of discomfort for a few. Additionally, some guests have had issues with security and the stability of electrical fuses.
The front desk staff have been praised for their exceptional service in addressing business-related concerns, adding a personal touch to the business-friendly environment. Yet, certain services for business travelers seem to be lacking, despite the hotel being marketed as a business hotel.
In summary, while The Kowloon Hotel offers excellent facilities and an ideal location for business travelers, there are areas such as room condition and security that could use improvement.
Honeymoon
The Kowloon Hotel is an excellent choice for honeymooners, consistently praised for its inviting honeymoon suite and romantic ambiance. Guests frequently highlight the hotel's suitability for a perfect honeymoon stay, remarking on its role as an ideal romantic getaway. Additionally, the availability of a dedicated honeymoon package and a thoughtfully designed honeymoon suite contribute to the hotel's appeal for newlyweds.
Romantic
The Kowloon Hotel offers a truly romantic experience, making it an ideal choice for couples seeking a getaway. With its romantic setting and great location, it provides an excellent backdrop for memorable moments. Guests particularly appreciate the romantic view and the opportunity to watch the symphony of lights every night, adding a magical touch to their stay. The hotel's romantic seating arrangements and lovely honeymoon suite enhance the intimate atmosphere. Additionally, the romantic restaurant on site is perfect for couples looking to enjoy a special meal together. Despite minor issues such as small room size and refrigerator cooling power, the overall romantic ambiance and enjoyable light shows make The Kowloon Hotel a charming destination for romance.
No, The Kowloon Hotel doesn't have any pool.
No, a spa isn't available at The Kowloon Hotel.
No, The Kowloon Hotel doesn't allow dogs.
No, parking facilities aren't available at The Kowloon Hotel.