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Summary of reviewsClassic City Resort in Hualien receives overwhelmingly positive reviews across numerous categories, establishing it as a favored destination for both leisure and business travelers. Its prime location is a central highlight, praised for its proximity to the main train and bus stations, facilitating easy access to Taroko Gorge and other nearby attractions. The availability of convenient stores and a variety of eateries within walking distance further enhances its appeal, making it an ideal spot for visitors.
Guests consistently commend the resort's rooms for being clean, spacious and well-maintained, marked by modern designs and ample natural light. The quality of housekeeping is excellent, ensuring a tidy and hygienic atmosphere throughout the stay. Comfort is a key feature with large beds and thoughtful amenities contributing to a restful experience, although there are mixed reviews on the firmness of mattresses and pillows.
Breakfast offerings are generally well-received with many guests enjoying the diverse and delicious menu that includes both Chinese and Western options. While some criticisms exist regarding the limited variety and service efficiency, most guests find the breakfast fulfilling. Dinner options within the hotel itself are limited, but the resort's excellent location compensates for this with numerous dining options available nearby, including highly recommended local spots like "Zhi Xiang Chicken Soup with Rice Vermicelli."
The resort staff receive high accolades for their friendliness, professionalism and attentive service, greatly enhancing the overall guest experience. Despite minor issues with night shift personnel and isolated service lapses, the general consensus is that the staff contribute positively to the hospitality.
For families, the resort is especially accommodating, offering essential amenities like cribs and bathtubs for children. The environment is family-friendly, although improvements in entertainment options for children have been suggested.
Business travelers find the resort suitably equipped with necessary amenities such as fast and reliable Wi-Fi, meeting rooms and a business-friendly atmosphere. The combination of business and leisure facilities makes it a versatile choice for various types of guests.
Classic City Resort upholds a solid four-star standard, delivering comfortable, clean and well-equipped accommodations that cater to a broad range of needs. The positive reviews reflect its consistent quality in service, facilities and overall guest satisfaction, making it a recommended choice for visitors to Hualien. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
Classic City Resort is a romantic hotel in Hualien City.
Hotel with Free Wi-Fi
Classic City Resort offers free Wi-Fi to its guests.
Business Hotel
This hotel is a smart choice for business travelers, offering meeting facilities. It also provides essential amenities and impeccable service.
4-Star Hotel
This hotel maintains consistent four-star quality and standards, offering typical four-star amenities that cater well to guests. Many reviews highlight the hotel's American-style comfort, presenting it as a traditional business hotel with a clean and comfortable environment overall.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Romantic Hotel
Room Types
Superior Double RoomThe guestrooms come fully air conditioned and equipped with a seating area, a writing desk and a flat-screen cable TV. They all have en suite bathrooms equipped.
Superior Twin RoomThe guestrooms come fully air conditioned and equipped with a seating area, a writing desk and a flat-screen cable TV. They all have en suite bathrooms equipped.
Superior Triple RoomThe guestrooms come fully air conditioned and equipped with a seating area, a writing desk and a flat-screen cable TV. They all have en suite bathrooms equipped.
Superior Family RoomThe guestrooms come fully air conditioned and equipped with a seating area, a writing desk and a flat-screen cable TV. They all have en suite bathrooms equipped.
Superior SuiteFeaturing upgraded facilities and additional space, these guestrooms come fully air conditioned and equipped with a seating area, a writing desk and a flat-screen cable TV. They all have en suite bathrooms equipped.
About Classic City Resort
License: 0093
Guest Reviews
8.4
Very Good
Location
Classic City Resort enjoys high praise for its excellent and convenient location in Hualien. The hotel is frequently noted for being very close to the main train station, often just a few minutes' walk away, making it an ideal base for travelers arriving by rail. Guests have repeatedly highlighted the easy access to both the train and bus stations, facilitating smooth transportation throughout the city and convenient exploration of nearby attractions like Taroko Gorge.
Several reviews mention the added convenience of nearby amenities, such as abundant convenience stores and eating options within walking distance, making it easy for guests to meet their daily needs. The hotel is also favorably positioned in the city center, offering a quiet yet accessible retreat within the bustling environment.
Guests commend the spacious and clean rooms, along with a straightforward check-in and check-out process. A dedicated parking lot adjacent to the hotel adds another layer of convenience for those traveling by car. Overall, Classic City Resort is praised for its strategic location, making it a practical and comfortable choice for both brief stays and extended visits to Hualien.
Breakfast
Guests at Classic City Resort have shared mixed opinions on the breakfast offerings with many highlighting positive aspects. The breakfast is generally described as delicious, abundant and fulfilling with a selection that includes both Chinese and Western options. Guests appreciated the varied and well-prepared dishes, noting that the buffet often features items such as salad, Taiwanese-style rice porridge, vegetables, bacon, shumai, sausages and more. Vegetarians also found plenty of options and the breakfast environment was frequently praised as comfortable and pleasant with good measures to manage crowd flow.
On the less favorable side, some guests found the breakfast options limited and lacking in diversity. A few mentioned that certain dishes, like stir-fried noodles and scrambled eggs, were not kept hot enough. Others felt that the breakfast area was not cozy and that the service could be slow. Issues like cold milk, poor ventilation and occasional lapses in hygiene were also noted.
Overall, while the breakfast at Classic City Resort may benefit from some enhancements in variety and service, many guests found it to be delicious and satisfying, providing a good start to their day.
Dinner
Classic City Resort boasts a favorable location with numerous dining options in the vicinity, ideal for those who enjoy exploring local cuisine. The area offers a variety of restaurants and beverage shops within easy walking distance, making it convenient for diverse dining experiences. Notably, nearby facilities include stir-fry restaurants, noodle shops and convenient stores like Family Mart and 7-11. For those specifically interested in local flavors, the nearby "Zhi Xiang Chicken Soup with Rice Vermicelli" comes highly recommended for its delicious offerings. The plethora of breakfast choices further enhances the culinary experience. Although the hotel itself could benefit from introducing an evening menu, the surrounding area's dining options ensure guests have ample choices to satisfy their appetites.
Rooms
The rooms at Classic City Resort offer a consistently clean and comfortable experience. Guests frequently mention the cleanliness and tidiness with many highlighting the meticulous upkeep and modern design of the rooms. Comfort is a recurring theme with spacious layouts allowing for ease of movement and relaxation. The rooms feature large beds and thoughtful amenities with the quality of the furnishings and decor contributing to an overall pleasant atmosphere.
Despite some minor criticisms regarding room size, especially in the bathrooms, the majority of guests find the rooms adequately spacious and well-designed. The natural light and central air conditioning enhance the environment, making stays enjoyable. Bathrooms are noted for their clean and practical design, featuring fast hot water and strong water pressure, although a few reviews mention issues with noise insulation and dim lighting.
Additional touches such as cribs for children and free bicycle rentals add to the appeal. While some guests report minor wear and tear, such as water stains or worn carpets, these issues don’t significantly detract from the overall positive impressions of cleanliness and comfort. The space is described as quiet and conducive to rest with excellent housecleaning services ensuring rooms remain in top condition throughout extended stays. Overall, the rooms at Classic City Resort provide good value for money, combining cleanliness, comfort and thoughtful amenities for a satisfying stay.
Beds
Guests at Classic City Resort frequently praise the beds for their comfort, noting that they are often large with many describing them as very big or super large. The mattresses are commonly reported as comfortable with several guests highlighting their satisfaction with the sleep quality during their stay.
However, there are differing opinions on the firmness of the beds. While some guests find them moderately soft and hard, others describe them as too soft or too hard, which has occasionally led to backaches or discomfort for some visitors. Additionally, pillows receive mixed feedback with many reviews mentioning they are too soft or flat, which detracted from the overall sleeping experience for some guests.
Despite these mixed opinions on bed firmness and pillow comfort, the general sentiment leans towards favorable with numerous guests expressing affection for the beds and indicating that they contributed to a restful stay. Some even mentioned that they usually have trouble sleeping in hotels, but found they slept well at this resort.
Cleanliness
The 'Classic City Resort' has generally positive reviews emphasizing its clean and tidy environment. Guests frequently highlight the cleanliness of both the rooms and the overall hotel, describing the space as clean, comfortable and well-maintained. The housekeeping staff appears diligent, ensuring that rooms are very clean, tidy and hygienic. Many reviewers appreciate the comfortable and modern aesthetic, noting that the bathrooms, in particular, are spotless.
However, a few minor issues regarding dust in some areas, water stains and occasional lapses in thoroughness were noted, suggesting room for improvement. Despite these critiques, the overall sentiment is that the resort maintains a high standard of cleanliness, making it a pleasant and comfortable place for guests.
Staff
The guest reviews for Classic City Resort offer a clear picture of the hotel's service quality, particularly highlighting the exceptional performance of the staff. Overwhelmingly, the reviews indicate that the staff are friendly, courteous and provide excellent service. Guests frequently mention positive interactions with the front desk and reception staff, who are often described as helpful, professional and accommodating. The courteous demeanor of the employees leaves a lasting impression, contributing significantly to guests' satisfaction.
Guests appreciated the proactive assistance, such as room upgrades and prompt attention to requests, showing that the staff strives to enhance the guest experience. The housekeeping staff also earned praise for their friendly and caring service, adding to the overall positive atmosphere of the hotel.
However, there are a few areas where the service could improve. Some guests noted that the night shift and front desk personnel could be more welcoming and proactive. There were isolated incidents of less satisfactory service, such as housekeeping entering rooms without prior notification and a lack of assistance in opening doors for children.
Overall, the Classic City Resort's staff are recognized for their friendly and helpful nature, delivering attentive and professional service that meets and often exceeds guests' basic needs. Despite a few minor issues, the general sentiment towards the staff remains highly positive, enhancing the overall hospitality experience.
Wi-Fi
Classic City Resort offers a commendable Wi-Fi experience for its guests, characterized by stability and reliability. The Wi-Fi is not only strong and consistent but also fast enough to meet general needs. Despite occasional struggles with coverage, the overall internet connection remains robust. Additionally, the hotel enhances its guest experience with a comfortable and thoughtful second-floor lounge, where coffee and tea are provided.
Family
Classic City Resort offers a great environment for family stays, garnering positive feedback from visitors. Families particularly appreciate the friendly staff and good family amenities that enhance their stay. The resort provides various essential items for children, including cribs, bathtubs and toiletries, which are particularly convenient for family travelers. While the large beds can accommodate a child comfortably, some guests found them a bit small for families needing to sleep together.
Kids seem to enjoy the place and many parents feel the resort is well-suited for family visits. However, there is room for improvement in the area of entertainment activities for children, as some guests found the options to be insufficient. Overall, Classic City Resort is recommended for a family stay, offering a nice family environment with attentive services for young children.
4 Star
Classic City Resort is generally praised for maintaining consistent four-star quality and standards, offering typical four-star amenities that cater well to guests. Many reviews highlight the hotel's American-style comfort, presenting it as a traditional business hotel with a clean and comfortable environment overall. Guests appreciate the well-maintained facilities and commend the service as being great for a four-star hotel. The air conditioning can sometimes be overly chilly and some travelers noted that the lighting is dim. While the breakfast did not meet some guests' expectations, the overall experience is considered acceptable. Many visitors expressed their willingness to stay at the hotel again during future trips to Hualien.
Business
Located conveniently for business trips, Classic City Resort offers a suite of business-friendly amenities and facilities. The presence of meeting rooms and efficient services align well with the needs of business travelers. Guests have praised the availability of fast internet, which is crucial for work-related tasks. The hotel is described as a traditional business hotel that provides great value for money with competitive pricing on rooms, including options like the triple room which can be more economical than the standard business room. Furthermore, the resort accommodates both family and business stays adeptly, ensuring a versatile environment for various types of travelers.
No, Classic City Resort doesn't have any pool.
No, a spa isn't available at Classic City Resort.
No, Classic City Resort doesn't allow dogs.
No, parking facilities aren't available at Classic City Resort.