Guests have overwhelmingly positive things to say about the staff at Mandapa, a Ritz-Carlton Reserve. They are described as friendly, attentive and thoughtful with standout employees like butlers Riadi and the "amazing" and "spectacular" butlers. While there may be some inconsistency in the level of service provided, the staff is overall excellent and attentive with "wonderful workers" and a "helpful friend" in their midst. Guests note the very polite and helpful demeanor of the staff, making for an enjoyable and easy stay.
Fivelements Retreat Bali, Ubud is a tranquil paradise nestled alongside a picturesque riverside, offering stunning views of the river from the restaurant and villas. The retreat serves delicious and healthy plant-based cuisine for breakfast and dinner with some guests claiming it's the best vegan food they've ever had. The rooms are well-designed and offer breathtaking views, although some guests felt that some rooms were a bit dark, shabby, moldy and smelly. The staff is exceptional, displaying friendliness, professionalism and care, making this a truly unique and special place. The luxurious spa offers amazing services and wonderful treatments, including a unique high-quality Balinese massage and spiritual ceremonies/energy work. Despite one guest's complaint about the high price, most reviewers agree that the spa is amazing and a must-visit for those looking for treatments of the highest quality.
Sulis Beach Hotel & Spa is a fantastic hotel that offers great value for money. The hotel boasts an excellent location, just steps away from the beach and near shops, cafes and restaurants. Guests appreciate the peaceful and quiet atmosphere despite its proximity to the bustling city of Kuta. The Western styled rooms are spacious, clean and comfortable with fantastic facilities and natural lighting. The hotel's cleanliness is impeccable with everything being spotlessly clean and tidy. The staff is exceptional, offering excellent customer service and making guests feel right at home. The rooftop pool is a real highlight of the hotel with a huge size and amazing ocean views. The hotel's breakfast has mixed reviews, but overall, it seems to be satisfactory for most guests. The hotel offers an internet connection to its guests with some reviewers having issues with the wifi. The hotel's location near the beach is unbeatable, making it easy to enjoy all the beachy fun you crave. The hotel's comfortable beds are frequently praised with guests raving about the quality sleep they get. Overall, Sulis Beach Hotel & Spa is a smart choice for anyone looking for an unforgettable stay filled with comfort and hospitality.
The InterContinental Bali Resort by IHG, has received overwhelmingly positive reviews from guests who were impressed by the exceptional service, luxurious facilities and opulent ambiance. Many guests felt that the resort truly deserved its five-star rating and that the Intercontinental Hotel Group maintains a high standard across all of its hotels. The Royal Garden was a standout feature with its palace-like ambiance leaving guests feeling like royalty. While there were a few comments about breakfast, the overall experience was considered to be truly five-star with nothing lacking. The resort is a top-tier hotel that has left guests spellbound with its magnificence, providing a real five-star experience.
Resort in TanjungWest Nusa Tenggara > West Lombok Regency
9.7
Excellent
From $229
$
+3
Info
Summary of reviews
The Oberoi Beach Resort in Lombok is highly praised for its exceptional customer service. The staff is described as fantastic, super welcoming, friendly, professional and considerate. They go above and beyond to make guests feel valued and welcome, offering assistance whenever needed. The hotel manager and front desk staff are particularly highlighted for their incredible service. Guests appreciate the competent, friendly and attentive hospitality shown by the staff, who genuinely care about ensuring a relaxed experience. The management is super professional and the chef is considered the best in Lombok. Overall, guests feel incredibly valued and welcome at The Oberoi Beach Resort, thanks to the efforts of the exceptionally helpful and attentive personnel. The resort is highly recommended for those seeking the best customer service in Lombok.
Samanvaya Luxury Resort & Spa - Adults Only is a luxurious and tranquil hotel located among rice fields in a more rural and quiet part of Bali. Guests rave about the stunning location, superb breakfast with great selection, exceptional dinner with local and international cuisine and spa treatments that are out of this world. The staff are incredibly friendly and helpful, providing exceptional service and attentiveness to their guests. The rooms are beautifully designed with a slight African theme and are described as clean, cozy and equipped with stylish and comfy beds. The outdoor pool is also a highlight, providing a wonderful escape with comfortable surroundings and luxurious amenities. Overall, Samanvaya Luxury Resort & Spa - Adults Only is a perfect place for those looking for an exclusive and luxurious adult-only retreat with excellent rooms, beds, amenities and beautiful surroundings.
Nestled within the serene enclave of Bogor, Pullman Ciawi Vimala Hills Resort offers a tranquil retreat from the bustling city life, particularly for those traveling from Jakarta. Praised for its accessibility and scenic views of lush mountains and greenery, the resort provides a perfect setting for relaxation and a stress-free getaway. The atmosphere here is peaceful and inviting, enhanced by pleasant weather and gorgeous surroundings, making it an ideal choice for a staycation.
Guests are welcomed to a delightful breakfast experience with a wide variety of options, including both Western and traditional Indonesian dishes. The impressive spread mostly satisfies with its excellent quality, adding to the allure of the resort's culinary offerings. Dinner experiences vary, with some guests highlighting the delicious and diverse selections at the Damar restaurant and noting reasonable pricing, despite a desire for more dining variety.
The rooms at the resort are often described as spacious, clean, and luxurious, offering a tranquil refuge with captivating views of the surrounding landscape. Many guests enjoy the large, comfortable beds and modern amenities such as numerous movie channels. While some areas could benefit from maintenance, the rooms' direct connection to swimming pools adds a touch of exclusivity and charm.
Cleanliness and service are standout features at the Pullman Ciawi Vimala Hills Resort. The hotel is commended for maintaining its environment to high standards, with clean pools and well-kept rooms. The staff are frequently praised for their exceptional service and warm hospitality, enhancing guests' overall experience. Consistently attentive and ready to cater to guests' needs, they are recognized for helping create a welcoming atmosphere.
For families, the resort offers a variety of activities and amenities designed to entertain children and provide quality time together. With dedicated play areas and daily programs, the resort effectively caters to families seeking a fun and relaxing escape. The luxurious ambiance is complemented by excellent facilities, including beautiful villas with private pools and a modern design, solidifying its appeal as an upscale and enjoyable retreat.
Overall, Pullman Ciawi Vimala Hills Resort presents a blend of luxury, convenience, and natural beauty, providing guests with a serene and satisfying experience in a picturesque setting.
The Oberoi Beach Resort, Bali is a luxurious retreat that offers exceptional service with staff going above and beyond to ensure guests have an unforgettable stay. The super friendly and attentive team provides outstanding service with a personal touch, making guests feel like VIPs. The location is spectacular and the staff adds to the beauty of the surroundings. Everything is perfect down to the smallest detail, making for an incredible stay. If you're looking for a Bali experience you won't forget, The Oberoi Beach Resort is the place to go.
The Elementum receives widespread acclaim for its exceptional location, dining options, stylish rooms and attentive service. Nestled on a hill in Uluwatu, it offers a serene retreat while remaining conveniently close to Bingin Beach and Dreamland Beach, both reachable within a 15-minute walk. Guests appreciate the proximity to excellent restaurants, cafes and shops, enhancing the overall experience with easy access to culinary delights and shopping. The strategic location makes it an ideal starting point for exploring the Bukit Peninsula, especially with the convenience of renting scooters.
The breakfast at The Elementum is highly praised for its variety, quality and flexibility. Guests can enjoy an à la carte selection all day, featuring delicious options such as eggs benedict, pancakes, fresh fruits and excellent coffee. The beautiful presentation and fresh ingredients contribute to a plentiful and scrumptious start to the day, catering to diverse palates, including vegan options.
The hotel's restaurant garners high praise for its tasty and well-prepared dishes, making it a highlight of the stay. A diverse menu, including vegan options and healthy choices, ensures satisfaction for all dietary preferences. The overall dining experience is enhanced by the bistro's inviting atmosphere and exceptional cocktails with many guests opting to dine on-site multiple times.
Rooms at The Elementum are described as stylish, clean and comfortable with modern designs and practical furnishings. Guests appreciate the spaciousness, stunning bathrooms and exceptional views, particularly of the sea. The well-maintained and spotless rooms contribute to a positive lodging experience with comfortable beds frequently highlighted for their quality.
Cleanliness is a consistent theme in reviews with guests commending the top-notch service and well-maintained facilities. The staff at The Elementum are frequently praised for their friendliness, attentiveness and professionalism, creating a welcoming atmosphere and ensuring a comfortable stay. Their warm and generous nature leaves a lasting impression on visitors.
The Elementum's spa also receives positive feedback, particularly for its massage services. Despite some mixed reviews regarding specific treatments, the overall spa experience is appreciated for its convenience and relaxation appeal. The pool area stands out as a serene highlight with guests enjoying the gorgeous infinity pool, stunning views and comfortable lounging options. The eco-friendly approach and spacious setting enhance the relaxing ambiance.
For families, The Elementum offers a warm and inviting environment with staff going out of their way to make young guests feel at home. Facilities such as a kids' menu and family suites accommodate larger groups comfortably, making it a recommended choice for travelers with children.
Overall, The Elementum excels in providing a rejuvenating and well-connected stay in Uluwatu, thanks to its strategic location, excellent dining, stylish accommodations and exemplary service. Whether for a relaxing retreat or a family getaway, it comes highly recommended by its guests.
Capella Ubud, Bali is a magical paradise nestled in the lush green forests of Bali. The location is enchanting and the staff is rated a perfect 10/10 by guests for their genuine and authentic hospitality. The helpfulness and kindness of the staff, including individuals such as Koming, Astari, Ani, Ayu, Suyasa, Surya, PW, Buda, Ragil, Johnsen, Remi, Dewa, Sony and Mark, make every guest's stay unforgettable. The attentive and accommodating staff offer great recommendations for meals at the on-site restaurants and provide excellent service at the reception and poolside bar. Guests can relax in the exquisite pool, take a yoga class or simply indulge in the comfort of their well-furnished rooms. The general manager's attention to detail ensures a wonderful stay at Capella Ubud.
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