Isla Mujeres21.25459200,
-86.74512900,
Avenida Rueda Medina, Lote 12,mza 8, Smza 01, Colonia Centro(Show on Map)
8.2
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsHotel Bahia Chac Chi on Isla Mujeres enjoys high praise for its outstanding location, clean and spacious rooms and generally excellent service. Conveniently situated just steps away from the ferry terminal, it offers easy access to both the port and the island's main attractions, including downtown areas, restaurants, shops and the beautiful Playa Norte beach. Despite its central location, the hotel provides a tranquil retreat with stunning ocean views, making it a highly recommended choice for visitors.
The breakfast experience at Hotel Bahia Chac Chi is received with mixed feelings. While many appreciate the simplicity and the stunning rooftop views, others feel the options are limited and express a desire for more variety. The friendly and attentive service during breakfast is consistently highlighted, enhancing the overall dining experience despite some dissatisfaction with its value and availability.
Rooms at the hotel receive commendable reviews for their spaciousness, cleanliness and modern amenities. Guests often enjoy the beautiful sea views from higher floors and find the beds comfortable. However, some mention issues with noise, water pressure and occasional inconsistencies in cleanliness. There are also minor criticisms regarding room assignments and fulfillment of specific requests.
Cleanliness is generally perceived positively with many guests noting well-maintained rooms and excellent housekeeping services. Nevertheless, a few reviews point out lapses in cleaning standards, particularly in the bathrooms and air conditioning units, indicating a need for more consistent housekeeping practices.
The staff at Hotel Bahia Chac Chi is broadly praised for their friendliness, efficiency and helpfulness, significantly contributing to a pleasant stay. Positive experiences dominate, though a handful of guests reported less favorable interactions, suggesting some variability in service quality.
Wi-Fi connectivity varies in guest experiences with many reporting reliable and strong connections, while a few mention occasional signal issues. Generally, the Wi-Fi service is satisfactory for most visitors.
The pool area is viewed as small but pleasant, offering a clean and refreshing space for relaxation. Some guests note the pool's shaded area and colder water as minor drawbacks, along with its early closing time and occasional maintenance issues. However, it remains a valued amenity for a quick dip.
Parking is convenient, especially for guests with rental cars, further enhancing the hotel’s appeal.
The beds receive enthusiastic reviews for their comfort, contributing notably to guests' positive experiences and restful sleep. Clean rooms and effective air conditioning add to the overall comfort, despite occasional mentions of firm mattresses and minor issues with room amenities.
As a four-star hotel, Hotel Bahia Chac Chi is recognized for delivering very good quality accommodations. It is especially appreciated for short stays, providing great value for money, though a few minor drawbacks such as the pool's early closing and limited water pressure are noted. Overall, it stands out as an excellent choice for a comfortable and enjoyable stay on Isla Mujeres. Show more
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Categories
Hotel with Parking
Hotel Bahia Chac Chi offers free self-parking. This amenity provides guests with the convenience of parking their vehicles at the hotel.
Hotel with Gym
Hotel Bahia Chac Chi is listed as one of the top hotels with fitness centers in Isla Mujeres.
4-Star Hotel
This hotel is centrally located and offers comfortable accommodations. Its proximity to the town center and beach makes it a convenient choice for exploring Isla Mujeres.
Romantic Hotel
Hotel for Adults Only
Room Types
Deluxe Bay View with King bedThis room has 1 king-sized bed and overlooks the sea.
Deluxe Bay view with Double bedsThis room has 2 double beds and overlooks the sea.
Deluxe King RoomThe double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box and a tiled floor. The unit offers 1 bed.
Deluxe Double RoomThe double room offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Hotel Bahia Chac Chi boasts an exceptional location on Isla Mujeres, consistently praised for its convenience and scenic views. Just steps from the ferry terminal, it's incredibly easy to find and reach from the port, making it an ideal spot for travelers looking for quick and hassle-free access. The central positioning of the hotel places guests within walking distance to key attractions, including the vibrant downtown area, various restaurants, shops and the stunning Playa Norte beach.
The hotel's proximity to the ferry terminal is frequently highlighted with many reviews noting that it is just a short walk, often described as a two-minute stroll from the arrival port. This ease of access extends to other island amenities as well, such as golf cart rentals and public transportation stops, enhancing the overall convenience for guests staying at the hotel.
The combination of close proximity to both the transport hub and the island's main entertainment areas, while still providing a quiet retreat, makes it a superb base for exploring Isla Mujeres. Besides location, the hotel is commended for its cleanliness, friendly staff and comfortable rooms, some of which offer beautiful ocean views.
Guests appreciate the hotel's strategic positioning, offering a blend of ocean vistas and easy access to downtown nightlife, dining and shopping, all while being slightly removed from the hustle and bustle to ensure a restful stay. With such a prime location and strong guest feedback, Hotel Bahia Chac Chi stands out as a highly recommended choice for visitors to Isla Mujeres.
Breakfast
Guests have varied opinions about the breakfast at Hotel Bahia Chac Chi with an overall inclination towards the positive. Many appreciate the simple yet sufficient morning offerings, often citing that the breakfast, though basic, is well-prepared and satisfies their needs. The rooftop location enhances the meal experience, providing stunning ocean views which several guests found memorable.
Service is consistently praised with friendly and attentive staff adding to the pleasant atmosphere. On the downside, some guests feel that the breakfast lacks variety and could benefit from more options, such as eggs or ham. A few have expressed disappointment that breakfast is not included in the room rate and find the additional cost to be high for what is offered. Others were dissatisfied with the limited breakfast hours and occasional closures of the restaurant, impacting their plans.
Despite these criticisms, the breakfast is valued for its simplicity and the overall positive ambiance created by the helpful staff and beautiful setting. For guests who prioritize a view and good service over gourmet options, breakfast at Hotel Bahia Chac Chi is a noteworthy feature, though not without its shortcomings.
Rooms
Hotel Bahia Chac Chi offers a variety of rooms that frequently earn high praise for their spaciousness and cleanliness. Guests appreciate the comfortable beds, modern furniture and the presence of amenities such as small fridges and hairdryers. Many reviewers highlight the beautiful sea views from higher-floor rooms, which contribute significantly to their positive experience. The rooms are well-maintained and daily cleaning services are often described as thorough and reliable.
Despite the generally positive feedback, there are some noted areas for improvement. Noise from the street and other rooms can be a significant issue, especially for those facing the main road or near the pool area. Some guests have also mentioned a lack of water pressure in the showers and occasional inconsistencies in cleanliness. Problems with room keys and damaged doors have also been reported.
While many rooms boast contemporary decor, some areas of the hotel appear dated and the lighting in certain rooms could be improved. There have been occasional issues with room assignments and fulfillment of specific requests, such as beach towels and extra bedding. Additionally, a few guests have found the rooms' facilities lacking compared to the deluxe designation or higher price point.
Overall, Hotel Bahia Chac Chi is valued for its clean, spacious rooms and fantastic sea views, making it a comfortable choice for travelers, especially those seeking proximity to the ferry terminal and local attractions. However, potential guests should be prepared for some noise and minor inconveniences during their stay.
Beds
Hotel Bahia Chac Chi receives rave reviews for its comfortable and spacious beds, often described as super comfy and king-sized, making for an excellent night's sleep. Guests frequently appreciate the clean rooms and efficient staff, contributing to a pleasant stay. Many reviews highlight the great views from the rooms and the hotel's peaceful environment, which, combined with the excellent air conditioning, adds to the comfort.
Some guests experienced issues, such as uncomfortable pillows and overly firm mattresses and there were occasional mentions of inadequate lighting and older closet structures. However, these concerns were largely overshadowed by the numerous positive comments about the beds' comfort and the overall cleanliness maintained by the hotel's housekeeping staff.
The spacious rooms with minimalist decor and colonial-style furnishing received favorable mentions, along with the additional amenities such as the pool, good breakfast options and the hotel's scenic location—ideal for photography and relaxation.
Despite a few drawbacks, it appears that the luxurious beds and the attentive service make Hotel Bahia Chac Chi a solid choice for a comfortable and enjoyable stay.
Cleanliness
Hotel Bahia Chac Chi receives mixed reviews when it comes to cleanliness. While many guests commend the hotel for its central location, spacious rooms and stunning views, opinions on cleanliness vary widely.
Positive feedback highlights the hotel's clean rooms, comfortable beds and well-maintained facilities. Several guests note that their rooms were very clean daily with housekeeping doing a great job. Modern amenities and clean bathrooms are frequently mentioned, contributing to an overall sense of a clean and comfortable environment. Guests also appreciate the provision of fresh towels, water, coffee and other amenities daily.
On the flip side, a number of negative comments point to persistent issues. Some guests have encountered dirty bathrooms, moldy smells, stained sheets and towels and unclean air conditioning units. Reports of hairs on the floors, dirty underwear found under beds and visible dust in vents suggest inconsistencies in the cleaning routines. The balconies and pool area are also areas of concern for cleanliness.
In summary, while Hotel Bahia Chac Chi boasts numerous positive reviews for its cleanliness and good location, there are notable instances where the cleaning standards fall short, indicating a need for more consistent housekeeping practices.
Staff
Hotel Bahia Chac Chi receives mixed reviews when it comes to its accommodations and staff. On a positive note, guests frequently praised the cleanliness of the rooms and the consistently high level of service provided by the staff. Many found the team to be friendly, welcoming and exceptionally helpful, contributing significantly to an overall pleasant stay. Guests highlighted the staff's readiness to assist with recommendations and their courteous, attentive demeanor from check-in to departure.
However, not all feedback was favorable. Some visitors reported an indifferent or cold reception with occasional comments on poor service and lack of hospitality. Furthermore, experiences with room comfort varied with several guests mentioning hard mattresses and inadequate bedding. These issues suggest room for improvement in areas such as guest comfort and consistent staff performance.
Overall, while guests found the staff of Hotel Bahia Chac Chi generally friendly and helpful, there are certain areas, particularly in guest reception and room amenities, that could benefit from enhancement to ensure a uniformly high standard of service.
Wi-Fi
Hotel Bahia Chac Chi offers guests varying experiences when it comes to Wi-Fi connectivity. Many visitors have reported positive experiences, praising the Wi-Fi as great, good and even perfect. Several guests appreciated that the Wi-Fi worked very well during their stay, enhancing their overall experience. However, feedback is somewhat mixed; some guests found the Wi-Fi to be inconsistent with occasional issues like poor signal in certain rooms and general unavailability at times. Despite these reports, the overall sentiment leans towards a generally satisfactory Wi-Fi service at the hotel, providing a reliable connection for most visitors.
Pool
The pool at Hotel Bahia Chac Chi garners mixed reviews from guests. Many describe it as small but lovely or cozy, highlighting its refreshing and relaxing qualities. Despite the limited size and few sun loungers, the pool area is generally appreciated for its cleanliness and cool, inviting water, which can be quite welcome on hot days. Some guests lament the fact that the pool area remains shaded throughout the day and note that the water tends to be on the colder side. Additionally, the pool's early closing time, often around 6 pm and occasional unavailability due to maintenance, are frequent complaints. There are also mentions of minor maintenance issues, such as broken plastic boards on the pool deck. Overall, while the pool serves its purpose for a quick dip and offers a nice view, it may not completely meet the expectations of those looking for extensive poolside relaxation.
Parking
Hotel Bahia Chac Chi offers convenient parking options, making it easier for guests with rental cars. The hotel is conveniently located near a golf cart rental and a small store, just a short distance away. While the parking lot itself may not be spotless, guests can also park their bikes next to the pool area.
The rooms at Hotel Bahia Chac Chi consistently receive praise for their cleanliness and spaciousness. Many guests note the rooms are wide and offer pleasant views, some even overlooking the ferry. Daily cleaning ensures that rooms remain in excellent condition. Additionally, the hotel provides the loan of towels, contributing to a comfortable stay.
4 Star
Hotel Bahia Chac Chi is frequently praised as a quality four-star establishment. The hotel receives high marks for providing very good quality accommodations at its rating level with some guests describing it as perfect for a four-star hotel, especially for short stays. Its location is highlighted as a benefit, particularly the proximity to the ferry. Many reviewers consider it to be fantastic and highly recommend it for visitors to Isla Mujeres, especially those seeking great value for money without spending too much. Despite some minor drawbacks like the pool closing early, absence of an electric outlet by the bed and low water pressure, the overall sentiment suggests it is a strong contender for anyone looking for a cost-effective yet comfortable stay. However, a small number of reviews indicate it may not meet all expectations of a four-star category.
No, Hotel Bahia Chac Chi doesn't have any pool.
No, a spa isn't available at Hotel Bahia Chac Chi.
No, Hotel Bahia Chac Chi doesn't allow dogs.
Yes, parking facilities are available at Hotel Bahia Chac Chi.