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Summary of reviewsMia Reef Isla Mujeres Cancun All Inclusive Resort stands out for its remarkable location, nestled on its own island at North Beach, widely praised for its breathtaking beauty and unparalleled beachfront setting. The resort offers stunning vistas with pristine sandy shores and crystal-clear waters, ideal for snorkeling and perfect for families with children due to the calm sea. The location's convenience and secluded beaches provide a peaceful and intimate atmosphere, ensuring an unforgettable Caribbean paradise experience.
The breakfast offering at the resort is generally positive, featuring a varied and delicious buffet with highlights such as a fresh omelet station and daily grilling of fish and meat. Despite some areas needing improvement, such as ventilation and service efficiency, the breakfast provides a good start to the day with a blend of tasty options. Similarly, while the dinner experience receives mixed reviews, the resort's culinary offerings, including reservation restaurants and the garden grill, are often highlighted for their enjoyable quality, even if there are noted areas for improvement in food quality and service.
The rooms at Mia Reef Isla Mujeres present a more mixed experience. Guests appreciate breathtaking ocean views from some villas and note the effective cleaning service. However, many reviews suggest that the rooms are outdated and in need of significant upgrades. Common issues include uncomfortable beds, poor bathroom conditions and superficial cleaning. Despite the bright interior decor, signs of wear and maintenance problems detract from the overall room quality.
Cleanliness at the resort also receives mixed feedback. While the overall cleanliness of rooms and facilities and the well-maintained beach and pool areas are commendable, there are complaints about pervasive odors, inconsistent housekeeping services and visible maintenance issues such as mold and rust. The staff at Mia Reef, however, consistently receive high praise for their friendliness, attentiveness and dedicated service. Guests frequently commend individuals for their exceptional service, contributing significantly to the enjoyment of their stays and creating a warm, welcoming environment.
The beach at the resort is a highlight, celebrated for its remarkable views, pristine condition and ideal snorkeling opportunities. Its private setting on Playa Norte provides an idyllic backdrop for relaxation and adventure. Despite occasional crowding from tour groups, the stunning beachfront remains a standout feature.
When it comes to the beds, experiences are mixed. Some guests appreciate the king-sized beds, but many find the double beds too small and uncomfortable. Inconsistent comfort levels and non-breathable pillows are common criticisms and the lack of cribs can be an issue for families with infants. The all-inclusive experience at Mia Reef offers excellent service and a continuous supply of food and drinks, but some guests feel it does not always deliver value for money. While the location and some aspects of the service are commendable, the food and drink quality and overall value of the all-inclusive package might not meet everyone's expectations.
Overall, while Mia Reef Isla Mujeres Cancun All Inclusive Resort excels in its exceptional location and dedicated staff, it faces notable areas for improvement, particularly in its room quality, maintenance and certain aspects of its culinary offerings and all-inclusive service. Show more
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Categories
Beachfront Resort
Uniquely situated on its own island, this all-inclusive resort offers 360-degree water views and private beach areas, including one with easy walk-in access to the shallow water. It provides a secluded island beachfront feel.
Resort near The Beach
This resort is located on its own islet, providing direct access to the beach and a sense of seclusion. It offers various suite options with oceanfront villas for spacious accommodations and relaxing ambiance. The all-inclusive nature ensures convenience for a beach vacation.
Resort for Honeymoon
This all-inclusive resort offers a unique experience with its location on a small island connected by a bridge. It provides a variety of activities and amenities for a memorable honeymoon. The resort provides a blend of relaxation and adventure.
Resort with Spa
This all-inclusive resort features spa services. It provides a comprehensive vacation experience with amenities geared towards relaxation and rejuvenation.
Resort with Swimming Pool
This all-inclusive resort is located on its own private island, offering stunning ocean views. It features multiple pools, including an infinity pool. Guests have access to a private beach, water sports, and various dining options.
Outdoor Pool
Business Resort
This all-inclusive resort provides essential business amenities. It includes event spaces, with 86 square feet of meeting space, suitable for small business gatherings and meetings.
Resort with Parking
This all-inclusive resort provides parking and is situated on its own islet, offering a unique experience. Guests can enjoy various amenities and the convenience of having their vehicles readily accessible.
Accessible Resort
This resort provides wheelchair accessibility throughout its grounds and features elevators for access to all upper levels. The beach and ocean water access are noted as highly accessible for elderly guests.
Resort with Gym
Mia Reef features a modern fitness center. This all-inclusive resort also provides a private beach, an outdoor pool with a swim-up bar, and spa services, creating a balanced experience of leisure and wellness.
4-Star Resort
This all-inclusive resort provides a private beach, oceanfront pool with a swim-up bar, and various dining options. Guests can enjoy the spa, fitness center, and natural pool, all within a secluded islet setting, accessible via a private pier.
Resort with Outdoor Pool
Situated on a private islet, this all-inclusive resort features an outdoor pool with a swim-up bar and a natural pool on-site. It offers oceanfront tranquility and views of coral reefs.
Resort with All Inclusive Packages
Luxury Resort
Family Friendly Resort
Romantic Resort
Room Types
Deluxe Ocean View RoomThe spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe Villa Ocean Front Up to 2 KidsThe spacious studio offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Villa with Sea ViewThe air-conditioned villa has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with sea views, this villa also features a minibar and a flat-screen TV with cable channels. The unit has 1 bed.
Family Room with Sea View
Guest Reviews
8.0
Very Good
Location
Nestled on its own island at North Beach, Mia Reef Isla Mujeres Cancun All Inclusive Resort boasts an exceptional location, widely praised for its unparalleled beauty and idyllic setting. Positioned on the best part of Playa Norte, the most stunning beach in Isla Mujeres, the resort offers crystal-clear waters perfect for snorkeling and a private beach that adds a touch of exclusivity. The views from every angle of the hotel are breathtaking with the vibrant colors of the Caribbean Sea providing a captivating backdrop.
The location is frequently deemed unbeatable, making it a true paradise for beach lovers. Guests consistently highlight the convenience of the prime location, noting how the resort’s secluded beaches and intimate atmosphere create a peaceful escape. The hotel’s proximity to beautiful sand beaches and crystal-clear waters is ideal for families, offering private beach access that is particularly appreciated by those with children.
Despite the hotel's age, visitors find the setting so impressive that it compensates for any drawbacks. The resort’s natural beauty and extraordinary location are frequently highlighted as its strongest features, ensuring that guests feel they are in a premier spot on the island. Overall, Mia Reef Isla Mujeres stands out for its remarkable position, providing a spectacular view and a vibrant, inviting atmosphere that leaves a lasting impression on all who visit.
Breakfast
Mia Reef Isla Mujeres Cancun All Inclusive Resort has received mixed but generally positive reviews for its breakfast offerings. The breakfast buffet is often described as varied and delicious with highlights including a fresh omelet station and a good selection of salads and fruit. Guests have praised the daily grilling of fresh fish and meat on request, adding a touch of freshness to the morning meal. Many found the buffet to be consistent and enjoyable with a range of options that suit different preferences.
However, some guests noted areas for improvement. There were comments on the smell of frying in the buffet area, likely due to poor ventilation and a suggestion for a separate line for eggs to improve service efficiency. A few reviews mentioned that the breakfast food quality could be better for a 5-star rating, indicating that there is room for enhancement.
Overall, despite some areas for improvement, the breakfast experience at Mia Reef Isla Mujeres is generally well-received, offering a good start to the day with a blend of tasty and fresh options.
Dinner
Dinner at Mia Reef Isla Mujeres Cancun All Inclusive Resort receives mixed reviews from guests. Many diners appreciated the excellent and plentiful food and drinks available with some highlighting the delicious offerings at the reservation restaurants. The buffet, although not the largest, satisfied some with its variety and sufficient selection. Special mention was made of the garden grill's barbecue featuring grilled meat tacos, hot dogs and hamburgers, described as very delicious. Despite these positives, several reviews pointed out areas needing improvement. Criticisms included poor service, lackluster food quality and mediocre presentation. Some guests noted disappointment with specific dining experiences, such as at Maria's, prompting them to cancel subsequent reservations. Moreover, the limited availability of tables and inconvenient reservation times also drew complaints. The resort’s culinary offerings, particularly for dinner, were noted to be simple and sometimes failing to meet expectations, suggesting a need for enhancement. Nonetheless, the setting and other dining options, like the evening restaurant, received praise for their variety and quality.
Rooms
Mia Reef Isla Mujeres Cancun All Inclusive Resort offers a mixed bag when it comes to its rooms. While some guests appreciate the breathtaking ocean views, especially from the villas and find the rooms clean and tidy with effective cleaning service, many are notably disappointed. The guests often mention that the rooms are outdated and in need of significant upgrades and modernization. Common issues include very small and uncomfortable beds, poor bathroom conditions with small showers and often a lack of hot water. Some rooms suffer from noise, whether it be from nearby air conditioning units or external factors.
The facility’s infrastructure appears old and the general feedback points out that the cleaning is superficial at best. Despite the bright and well-decorated interiors, there are signs of wear that detract from the overall experience. Several guests also mention unpleasant surprises like rust on curtains, bad odors and even technical difficulties such as faulty card readers or bad TVs.
The view quality varies greatly with some rooms facing beautiful ocean vistas and others overlooking unappealing roofs with air conditioning units. Some guests felt that for the price they paid, the room quality did not meet their expectations, suggesting a need for significant improvements to both the physical state of the rooms and amenities. The resort offers comfort to an extent but clearly has room for improvement in the quality and maintenance of its accommodations.
Beds
The reviews for the beds at Mia Reef Isla Mujeres Cancun All Inclusive Resort suggest mixed experiences. While some guests appreciated having a king bed in the larger room, there were frequent mentions of beds being too small, especially the double beds and uncomfortable for sharing. The comfort level of the beds appears to be inconsistent, as some found them comfy while others described them as very bad or too soft, hindering their sleep quality. Additionally, the pillows were often criticized for feeling like plastic and not being made of breathable material. The issue of limited room space is noted, especially when additional beds are added. The resort also faces criticism for not providing cribs, leading to uncomfortable sleeping arrangements for families traveling with infants.
Cleanliness
Mia Reef Isla Mujeres Cancun All Inclusive Resort presents a mixed experience for guests when it comes to cleanliness. On a positive note, the overall cleanliness of the rooms and facilities often received commendations with guests highlighting tidy and well-kept accommodations and a consistently clean swimming pool and bar area. The beach also stood out as a clean and inviting space for families, particularly due to the calm and shallow waters.
Guests praised the attentive and friendly staff, whose dedication and kindness contributed to a pleasant stay. Additionally, the resort offers abundant and varied food options, which were well-received.
However, various aspects of the resort's cleanliness and maintenance did not meet guests' expectations. Common complaints include pervasive smells of bird droppings and algae, inconsistent housekeeping services and dirty bathrooms and floors. The pool area, along with other common areas, were sometimes found to be unclean. Several reviews pointed out the facility's overall old age and need for urgent remodeling with visible issues such as rusty metal fittings, mold and calcified showers.
The resort's maintenance level and the overall cleanliness of common areas seemed inconsistent and in need of significant improvement. Despite potential and positive aspects, these ongoing issues influenced some guests to consider a stay of only one or two nights at most.
Staff
Mia Reef Isla Mujeres Cancun All Inclusive Resort garners a plethora of praise for its dedicated and friendly staff. Guests frequently commend the outstanding service provided by individuals such as Tomas, Roberto, Perna, Antonio and Israel. The overall atmosphere created by the staff is one of attentiveness and courtesy with many visitors appreciating the warm, welcoming environment. Staff members are noted for their dedication, kindness and hard work, contributing significantly to the enjoyment of guests' stays.
The attentiveness and friendliness of the staff appear to be consistent across different areas of the resort. From reception to restaurants to the beach bar, the staff generally strive to ensure that visitors have a pleasant experience. Guests often highlight the exceptional service, noting that the staff take very good care of them, making the all-inclusive package worthwhile.
The resort's ambiance is further elevated by the welcoming staff who greet guests with damp cloths and welcome cocktails and who regularly take drink orders on the beach. The cleanliness and location of the hotel, along with the service from the cevicheria and waiters, also receive favorable mentions.
However, there are occasional remarks about pushy behavior, particularly regarding tipping and the selling of memberships. A few reviewers have mentioned uneven friendliness and service quality, especially at the reception and noted that service can sometimes falter without generous tipping. Despite these occasional lapses, the positive experiences with the friendly and accommodating staff predominantly shape the guests' overall impressions of their stay at Mia Reef Isla Mujeres Cancun.
Beach
Mia Reef Isla Mujeres Cancun All Inclusive Resort is celebrated for its unparalleled beachfront location, boasting remarkable views and an ideal setting on the northern tip of Playa Norte. Guests repeatedly describe the beach as spectacular, dreamy and one of the most beautiful on the island. The clean, clear waters are perfect for snorkeling and spotting various marine life, making it an excellent option for families with children due to the calm and shallow sea.
The consistently praised pristine sandy shores and crystal-clear waters highlight the beach's charm. The resort's private beach is frequently noted as one of the best spots to experience the Caribbean Sea, providing an idyllic backdrop for relaxation and adventure alike. Additionally, the beach remains clean and well-maintained, offering a refreshing and picturesque environment.
Though the resort itself has received some critiques for its aging property and service quality relative to its price, the waterfront and attentive staff remain standout features. The resort has also been described as occasionally crowded by tour groups arriving by boat, which could detract from the otherwise serene atmosphere.
Overall, the combination of the resort's breathtaking beach and strategic location makes it a top spot for those seeking a picturesque and tranquil Caribbean getaway.
All-Inclusive Packages
Mia Reef Isla Mujeres Cancun All Inclusive Resort offers a mixed experience for guests who opt for the all-inclusive package. Many visitors commend the excellent service and the continuous supply of delicious food and drinks, even noting some of the best drinks they've ever had. The location is highlighted as a significant draw, adding to the appeal despite the hotel's aging infrastructure.
However, several guests feel that the all-inclusive experience does not always deliver value for money, pointing out issues like a lack of coordination and a simpler resort setup. The food, while tasty, is often described as basic and not very varied with some guests believing it could be of higher quality. Additionally, the drinks' quality in the all-inclusive package is seen as acceptable but not exceptional and some guests ended up paying for premium drinks despite them being included.
Families with children might find the amenities limited, as there isn't much available for kids and the pool is relatively small. Moreover, some guests express disappointment that certain amenities, like Bali beds, are not included in the package. The overall sentiment suggests that while the location and some aspects of the service are commendable, the all-inclusive offering might not meet everyone's expectations, particularly in terms of food and drink quality and overall value for money.
Yes, Mia Reef Isla Mujeres Cancun All Inclusive Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Mia Reef Isla Mujeres Cancun All Inclusive Resort.
No, Mia Reef Isla Mujeres Cancun All Inclusive Resort doesn't allow dogs.
Yes, parking facilities are available at Mia Reef Isla Mujeres Cancun All Inclusive Resort.
Yes, Mia Reef Isla Mujeres Cancun All Inclusive Resort has a gym.