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Summary of reviewsThe Emerson Inn in Jacksonville receives positive feedback for its strategic location, which offers convenient access to major highways like I-95 and US1, key landmarks such as Everbank and TIAA Bank Field and numerous local amenities including shopping centers and supermarkets. Guests appreciate the hotel's quiet surroundings, well-maintained grounds and clean rooms, making it a practical and affordable option, especially for travelers with cars.
However, the complimentary breakfast often leaves guests wanting more with reports of minimal and limited options, mostly consisting of coffee, pre-packaged pastries and basic snacks. Many suggested improvements in variety and quality to better meet guests' expectations.
Room reviews are a mix of praise and critique. Positively, guests often find the rooms clean, spacious and comfortable, featuring convenient amenities like fridges, microwaves and comfortable beds. Yet, issues such as cigarette smells, outdated furniture and occasional uncleanliness, including reports of cockroaches and stained linens, have been noted. Despite these concerns, the daily housekeeping and overall maintenance receive commendation.
Cleanliness standards are generally upheld with many guests expressing satisfaction. However, some specific areas require attention, such as bathroom mold, stained towels and worn-out furniture.
The staff at Emerson Inn is often highlighted for their friendliness and helpfulness, contributing positively to the guest experience. While there are occasional reports of rudeness and unfriendly behavior, the majority of interactions seem to foster a welcoming atmosphere.
The hotel's Wi-Fi service is well-received with many guests enjoying reliable and fast internet, despite a few isolated connectivity issues.
Opinions on the beds are mostly favorable with many guests finding them comfortable and conducive to a good night's sleep. A few negative remarks about hard or saggy mattresses and outdated bedding exist, but overall, the beds contribute positively to the guests' stay.
In summary, the Emerson Inn in Jacksonville offers a convenient, clean and comfortable stay with some areas needing improvement, particularly the breakfast options and occasional room maintenance issues. The friendly staff and excellent location make it a noteworthy choice for budget-conscious travelers. Show more
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Accessible Motel
Motel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 03:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? No
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? No
Answers last updated by San Marco Inn East - Jacksonville
Queen Room - Non-SmokingOffering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a seating area, heating as well as city views. The unit has 1 bed.
Queen Room - SmokingA cable TV, ironing facilities, a desk, and an en suite bathroom are included in this room. A microwave and a small refrigerator are also featured.
Queen Room with Two Queen Beds - Non-SmokingA cable TV, ironing facilities, a desk, and an en suite bathroom are included in this room. A microwave and a small refrigerator are also featured.
Queen Room with Two Queen Beds - SmokingA cable TV, ironing facilities, a desk, and an en suite bathroom are included in this room. A microwave and a small refrigerator are also featured.
King Room - Non-SmokingA cable TV, ironing facilities, a desk, and an en suite bathroom are included in this room. A microwave and a small refrigerator are also featured.
King Room - Smoking A cable TV, ironing facilities, a desk, and an en suite bathroom are included in this room. A microwave and a small refrigerator are also featured.
Queen Room - Disability AccessThe double room provides air conditioning, soundproof walls, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.
King Room - Disability AccessThis double room is air-conditioned and has a flat-screen TV with satellite channels, soundproof walls and heating. The unit has 1 bed.
Guest Reviews
7.3
Good
Location
Emerson Inn in Jacksonville shines for its strategic location, making it a convenient choice for travelers. Situated close to major highways like I-95 and US1, it offers easy access for those with a car. Guests appreciate its proximity to key landmarks such as Everbank and TIAA Bank Field, as well as its closeness to downtown, midtown and local shops. The hotel's nearby amenities include shopping centers, supermarkets and a wonderful diner.
Despite its functional appeal for those traveling to work or attending nearby venues, potential visitors should note that the location may not be ideal without a car. The area is described as quiet, adding to the comfort alongside well-maintained grounds and clean rooms. The hotel combines affordability with practicality, providing solid value for money, particularly for lone travelers or those seeking budget-friendly accommodations near major roads.
In summary, for guests looking for a clean, quiet place with excellent highway access and ample local conveniences, Emerson Inn stands out as a suitable option.
Breakfast
The complimentary breakfast at San Marco Inn East - Jacksonville has garnered mixed reviews with a significant tilt towards the negative. Most guests have described the breakfast as very minimal, often consisting of just coffee and packaged mini pastries or donuts with no real variety or substance. The included breakfast was often picked up from the office and eaten in the room, as there was no designated breakfast area.
Despite being advertised as a continental breakfast, many found the options extremely limited, usually just juice, coffee and some small snacks like a cinnamon bun, chocolate-covered donuts or a basic cheese and chicken sandwich. Several guests remarked on the lack of healthier options and proper breakfast items, describing it as more of a ready snack than a true breakfast.
Though free and included, the breakfast left many disappointed, prompting some guests to suggest eating breakfast elsewhere. There were also sparse amenities such as no milk for coffee and the available items were often referred to as overly processed. While a few reviews highlighted the convenience of a quick grab-and-go option, the overall sentiment points to a subpar breakfast experience that could use significant improvement.
Rooms
Emerson Inn in Jacksonville receives a mix of feedback regarding its rooms, highlighting both positive aspects and areas needing improvement. On the bright side, guests frequently mention that the rooms at the hotel are spacious, comfortable and clean. Many rooms have been updated and provide amenities such as fridges, microwaves, irons, hairdryers and safes. The beds, in particular, are often praised for their comfort and the ambiance of the rooms is typically quiet, making it a good spot for restful sleep.
Several guests appreciate the cleanliness and maintenance of the rooms, noting that they are well-kept and include daily cleaning services. The spaciousness is a recurring positive remark, providing ample space for relaxation. Moreover, the facilities like TV, good parking and functional bathrooms with hot water add to the convenience.
However, there are notable concerns that cannot be overlooked. Issues such as rooms smelling of cigarettes, outdated furniture and dirty carpets are frequently mentioned. Some rooms were reported to have strange smells, dirt and even cockroaches. There have been instances where guests found stained bed linens, dusty surfaces and incomplete cleaning. Additionally, several reviews point out structural issues like broken doors, missing light bulbs and wobbly toilets.
Overall, while Emerson Inn offers many spacious and updated rooms with convenient amenities, there are significant areas that require better maintenance and thorough cleaning to enhance the guest experience.
Beds
Travelers staying at the Emerson Inn in Jacksonville have shared varied opinions about the beds, though the general consensus leans towards the positive. Many guests found the beds to be comfortable with phrases like "comfortable beds," "good bed," and "very comfortable beds" frequently mentioned. The beds were noted for being clean with some reviews highlighting clean and comfy beds and brand new mattresses. The hotel appears to provide a generally restful sleeping experience with quiet surroundings.
However, not all feedback was favorable. A few guests mentioned issues such as hard or uncomfortable beds, saggy mattresses and outdated bed and pillow conditions. There were also some comments on cleanliness, particularly highlighting concerns about stained bedspreads.
Despite these mixed reviews, the overall sentiment suggests that the Emerson Inn offers a decent sleeping arrangement, where most guests found the beds to be quite satisfactory in terms of comfort and cleanliness, contributing to a pleasant stay.
Cleanliness
At the Emerson Inn in Jacksonville, guests have shared a variety of experiences regarding the hotel's cleanliness. Many reviews highlight the positive aspects, noting that rooms are generally clean, spacious and provide a comfortable stay. Guests often mention the cleanliness of the environment and room as standout features with daily housekeeping ensuring a tidy space. Additionally, the property is described as well-maintained, recently renovated and situated in a quiet area, which enhances the overall experience.
However, some reviews indicate concerns about specific areas within the rooms. There are mentions of mold in the bathroom, dirty sheets, stained towels and worn-out furniture. A few guests have pointed out carpets needing a thorough cleaning and occasional odors. Despite these issues, the air conditioning and fixtures are appreciated for maintaining a comfortable atmosphere. The mixed feedback suggests that while the hotel generally upholds decent cleanliness standards, occasional lapses point to areas for potential improvement.
Staff
Emerson Inn in Jacksonville features a staff that receives mixed reviews from guests, yet many positive comments stand out. Numerous guests commend the staff for being very friendly, polite and exceptionally helpful. The hospitable nature of the staff is frequently highlighted with many noting their accommodating and supportive behavior. Some guests were particularly impressed by the helpfulness of the office staff and the night desk clerk’s thoroughness.
There are also mentions of friendly owners, courteous receptionists and a housekeeping staff that contributes positively to the overall experience. Guests appreciated the attentiveness shown by the staff, often pointing out their efforts to assist and make the stay comfortable. The front desk workers, in particular, were praised for their politeness and professionalism. Overall, the kindness and supportive nature of the staff seem to resonate well with many visitors.
However, not all feedback is positive. Some guests reported unpleasant interactions, describing certain staff members as rude or unfriendly. There were instances of dissatisfaction due to some staff members showing little empathy, being agitated or presenting rude behavior at the desk. Despite these negative comments, it's clear that the overall impression is shaped significantly by the positive experiences shared by many guests.
Wi-Fi
The Wi-Fi at San Marco Inn East - Jacksonville generally receives positive feedback from guests. Many appreciated the free and easily accessible Wi-Fi, noting that it worked well and delivered good performance. Guests were pleased with the fast internet speed, which complemented the variety of TV stations available. However, some reviews did highlight occasional issues with a few guests experiencing poor connectivity or obsolete internet service. Despite these isolated incidents, the overall sentiment towards the Wi-Fi service remains favorable.
No, San Marco Inn East - Jacksonville doesn't have any pool.
No, a spa isn't available at San Marco Inn East - Jacksonville.
No, San Marco Inn East - Jacksonville doesn't allow dogs.
No, parking facilities aren't available at San Marco Inn East - Jacksonville.
No, San Marco Inn East - Jacksonville doesn't have a gym.