Jeddah21.48521100,
39.23044400,
Abdullah Suleiman St., Al Fayhaa Dist.(Show on Map)
6.0
Rated
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Summary of reviewsAl Nabarees Al Masi Hotel is conveniently located in Jeddah's downtown area, offering easy access to nearby universities, testing centers and workplaces. Its strategic position on a lively commercial street provides guests with proximity to restaurants, cafes, supermarkets and entertainment options, ensuring an accessible and enjoyable stay.
Guest experiences regarding the rooms at the hotel are mixed. On the positive side, the rooms are spacious and comfortable with several guests appreciating the clean and organized environment, especially in the newly renovated sections. However, issues such as cleanliness problems, outdated decor, broken furniture and maintenance concerns, including faulty air conditioners, have been highlighted. Despite these drawbacks, some rooms offer a calm and elegant atmosphere.
Cleanliness reviews vary significantly with some guests praising the overall hygiene and tidy rooms, while others have reported significant issues such as dirty carpets, stained bedsheets and insects like cockroaches. The efforts of the cleaning staff, though sometimes recognized, often fall short, indicating a need for substantial improvement in the cleaning services.
The hotel staff generally receive positive feedback for their friendly and cooperative nature, particularly the reception team, known for their exceptional politeness and professionalism. While there have been instances of unprofessional behavior and communication issues during the night shift, the predominant sentiment remains favorable, highlighting respectful and ethical conduct from individuals like Abu Amer and Mohammed Hassan.
Free Wi-Fi at the hotel has been a point of contention with many guests experiencing issues such as weak or intermittent connections, particularly in the rooms and on higher floors. However, the positive interaction with the friendly staff somewhat alleviates this frustration.
Parking at Al Nabarees Al Masi Hotel poses significant challenges with available spaces often being insufficient and crowded. The lack of designated parking for guests and individuals with disabilities further complicates the situation, as does the presence of rodents and waste in the parking areas.
Families and couples find the hotel particularly accommodating with its family-friendly atmosphere, multiple family apartments and overall clean and well-maintained services contributing to a pleasant stay. Despite occasional noise and minor issues such as the availability of amenities, the hotel remains a welcoming choice for larger groups.
The bedding situation has received predominantly negative feedback with complaints about hard, old and sometimes dirty mattresses and pillows. Many guests have reported discomfort due to noise from old bed frames and other maintenance issues.
For business travelers, the hotel's location near educational institutions and work sites is highly convenient, offering a practical environment for work-related commitments.
In summary, while Al Nabarees Al Masi Hotel benefits from a prime location and generally friendly staff, it requires significant improvements in room cleanliness, maintenance, bedding comfort and Wi-Fi reliability to enhance the overall guest experience. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
Room Types
Guest Reviews
6.0
Rated
Location
Al Nabarees Al Masi Hotel boasts an excellent location, making it a convenient choice for travelers with specific destinations in mind. The hotel is particularly close to several universities, including Dar Al-Hikmah University and King Abdulaziz University, which makes it ideal for students and exam takers. It's also near various testing centers and workplaces, providing an easy commute for professionals.
Situated in Jeddah's downtown area, the hotel enjoys proximity to numerous services and amenities, such as restaurants, cafes, supermarkets and a gas station. This accessible location allows guests to explore nearby malls and entertainment options without hassle. Moreover, the hotel is easy to reach and offers good connectivity to other parts of the city, ensuring guests have a smooth and convenient stay.
Overall, Al Nabarees Al Masi Hotel's strategic position on a commercial street provides travelers with both the practical benefits and the vibrant atmosphere of city life, making it a suitable choice for various travel purposes.
Rooms
The guest reviews for 'Al Nabarees Al Masi Hotel' point out a mixture of positive and negative aspects concerning the rooms. On the positive side, guests noted that the rooms are spacious and comfortable with some mentioning clean rooms that are well-organized with necessary utensils. A few guests appreciated the calm and elegant atmosphere, the good size of the rooms and the cleanliness of the rooms and corridors. Some rooms are newly renovated and furnished, offering a good level of comfort and cleanliness.
However, there are several areas of concern. Common issues include cleanliness problems with reports of insects such as cockroaches, broken furniture and outdated decor. Complaints about hard mattresses, faulty air conditioners and non-functional TVs are prevalent. Some rooms were described as poorly maintained with bad smells, insufficient ventilation and lacking essential amenities like towels and toiletries. Maintenance issues such as leaking water and broken fixtures were highlighted, along with dissatisfaction regarding the room size and noisy locations.
Overall, while there are some well-kept and spacious rooms at the hotel, a significant number of guests experienced issues related to cleanliness and maintenance that impacted their stay.
Beds
The bed situation at Al Nabarees Al Masi Hotel has garnered a mix of feedback, largely veering towards dissatisfaction. A few guests pointed out that the bed sheets are clean and some found the double beds comfortable. However, there appears to be a recurring issue with the mattresses, often described as hard or very bad with some even being broken. The pillows received similar feedback, noted for being hard, old and thin.
Moreover, there were multiple accounts of the beds being dirty with reports of hair, dirt and even bedbugs. The general state of the beddings was also criticized with guests noting that they are very old, worn out and sometimes not changed between guests, as indicated by lingering smells. Some guests faced discomfort due to noise from old bed frames or issues with air conditioners leaking onto the beds.
The layout of the beds occasionally did not meet guests' expectations with double beds turning out to be twin beds or consisting of two separate mattresses. Overall, the consensus is that the beds and bedding at Al Nabarees Al Masi Hotel need significant improvement in terms of cleanliness, comfort and maintenance.
Cleanliness
Al Nabarees Al Masi Hotel has received mixed reviews regarding its cleanliness. While some guests have praised the hotel's overall hygiene and noted rooms that are well-maintained and tidy, many others have expressed significant concerns. Common issues include dirty carpets, stained bedsheets and poorly maintained bathrooms. Some reviews mention a pervasive bad smell throughout the property and several guests observed the presence of insects, particularly cockroaches, in both rooms and bathrooms.
Despite these cleanliness problems, a few guests have noted improvements in certain areas compared to previous stays. Positive comments highlight that when cleanliness standards are met, the hotel can be quite pleasant and organized. However, the general consensus leans towards a need for substantial improvement in the cleaning services offered by the hotel. Maintenance of facilities like elevators and proper lighting in rooms are also frequently mentioned as areas requiring attention.
The efforts of the cleaning staff, though sometimes appreciated, often fall short with numerous guests reporting that rooms are not cleaned daily and necessary cleaning supplies and toiletries are not adequately provided. For those considering a stay, it's advisable to manage expectations and be prepared for varying levels of cleanliness throughout the property.
Staff
The staff at Al Nabarees Al Masi Hotel have generally garnered positive feedback from guests. Many reviewers highlighted their cooperative and friendly nature, mentioning the exceptional politeness and professionalism displayed by the reception team. The staff’s respectful and ethical conduct, especially from individuals like Abu Amer and Mohammed Hassan, earned special praise for their warmth and welcoming demeanor. Guests frequently remarked on the exceptional interaction and quick responses from the reception staff, contributing to a comfortable stay.
However, not all feedback was positive; a few guests experienced poor reception service, unprofessional behavior and communication issues, especially during the night shift. Some also noted delays and lack of coordination in processing their requests. Despite these criticisms, the predominant sentiment points to a generally helpful and polite staff maintaining a clean environment and providing good customer service. Such mixed reviews suggest that while the staff mostly excel in guest interactions, there's room for consistency across all shifts.
Wi-Fi
Al Nabarees Al Masi Hotel has received mixed reviews regarding its Wi-Fi services. While some guests highlighted that there is free Wi-Fi available, the majority found the internet connection problematic. Many guests reported that Wi-Fi is either completely unavailable or extremely weak, especially in the rooms and on the top floors. Issues such as intermittent disconnections and no internet access at all were common complaints. Despite these connectivity issues, the hotel staff received positive feedback for their friendly demeanor, which somewhat compensates for the poor Wi-Fi experience. For those who need a reliable internet connection during their stay, it might be advisable to consider alternative options or be prepared to use mobile data as a backup.
Parking
Guests at Al Nabarees Al Masi Hotel have consistently noted significant challenges in finding adequate parking. Despite the availability of parking spaces in front and at the back of the hotel, these spots are often insufficient and crowded, particularly during peak hours. The lack of designated parking for guests and individuals with disabilities further complicates the situation. Some visitors hope for the expansion and renovation of parking facilities, including better management of the basement area, which some have found to be cluttered and unsuitable. The limited number of parking spaces and the presence of rodents and waste in guest parking areas are additional concerns. Therefore, if driving to this hotel, it may be crucial to plan ahead for parking arrangements to avoid inconvenience.
Family
Al Nabarees Al Masi Hotel offers a comfortable stay, especially suited for families and couples. Guests appreciate the family-friendly atmosphere and the division of multiple family apartments, providing a sense of convenience for larger groups. The rooms and services are clean and well-maintained, contributing to a wonderful experience highlighted by peace and calm. Situated in a prime location, the hotel is close to essential services and is reasonably priced for the value it offers. However, some areas could improve, such as ensuring the availability of amenities like tissues and towels. Additionally, the presence of a coffee shop on-site could be more inviting. Despite occasional noise from family groups or nearby events, the overall setting of the hotel remains pleasant and welcoming for families.
Business
Al Nabarees Al Masi Hotel offers a convenient location for business travelers, particularly for those visiting nearby universities and exam venues. Guests find the hotel to be close to Dar Al-Hikma University as well as other educational institutions. The rooms are reported to be comfortable and well-furnished, providing a conducive environment for work-related commitments. The hotel's proximity to restaurants and its overall favorable location make it a practical choice for business trips. Additionally, its accessibility to work sites adds to its appeal for those with work obligations in the area.
No, Al Nabarees Al Masi Hotel doesn't have any pool.
No, a spa isn't available at Al Nabarees Al Masi Hotel.
No, Al Nabarees Al Masi Hotel doesn't allow dogs.
Yes, parking facilities are available at Al Nabarees Al Masi Hotel.