Johor Bahru, 31, Jalan Kangkar Tebrau, Taman Daya,1.534641,103.761566(Show on Map)
8.0
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
KSL Hot Spring Resort offers a generally positive experience with several notable strengths.
The location is a tranquil retreat, especially ideal for travelers with their own transportation. Its proximity to Mount Austin and the peaceful, serene environment are well-appreciated. However, those without personal transport might find the distance from city amenities inconvenient.
Breakfast at the resort draws mixed reviews but is acknowledged for its variety and ability to cater to diverse tastes. Some guests find it satisfactory and enjoy the poolside view, while others point to issues with menu variety, food freshness and crowded conditions.
The resort’s rooms are frequently praised for their spaciousness, cleanliness and modern appeal. Guests appreciate the ample amenities like comfortable beds and effective showers, though isolated maintenance issues and occasional cleanliness lapses are reported.
Cleanliness at the resort sees varied feedback. Many guests find their rooms and certain areas of the hotel clean and well-maintained, but there are concerns about the upkeep of pools, public areas and some consistency issues.
Staff interactions are generally positive, highlighted by friendly and helpful service, particularly from the front desk and restaurant personnel. However, inconsistency is noted with occasional reports of unresponsive or less accommodating staff.
Wi-Fi service performs well in the lobby area but is often slow and weak in other parts of the hotel, a point of frustration for some guests despite the staff’s responsive problem handling.
The spa receives mixed reactions with the hot spring and sauna areas being praised for cleanliness and the surrounding environment. However, issues with temperature, maintenance and limited operating hours diminish the overall experience.
The gym, while appreciated for its presence, is criticized for its small size, inadequate maintenance and ventilation problems. Guests also suggest extending the operational hours.
The pool facilities, including three different pools, are generally well-received for their cleanliness and variety. Despite some size limitations and maintenance issues, the pools provide a pleasing experience with multiple temperature settings and a convenient nearby café.
The resort proves to be a strong choice for families, offering spacious rooms, a playground and accommodating breakfast options. However, the separate male and female hot spring pools may pose difficulties for families with young children.
The beds are widely praised for their comfort, contributing significantly to a restful stay. Though there are occasional comments about bed linens not being up to standard, the overall feedback is resoundingly positive.
In summary, KSL Hot Spring Resort is a serene and comfortable destination best suited for travelers with their own transportation, looking for a mix of relaxation and modern amenities, despite needing some improvements in cleanliness consistency and facility maintenance.
Categories
Spa
This resort features hot spring facilities and a spa offering a range of treatments. Its hot springs provide therapeutic benefits, enhancing the overall relaxation experience.
Family
As a resort, it likely offers more space and recreational activities suitable for families. The hot spring feature adds a unique and relaxing element for both parents and children.
Romantic
This resort offers unique hot spring facilities and comfortable accommodations. The hot springs provide a relaxing experience, and the resort's amenities cater to a comfortable and romantic stay.
Pool
The resort has hot spring pools in addition to regular swimming pools. This provides a unique and relaxing experience for guests.
Outdoor Pool
Free Wi-Fi
The resort provides free Wi-Fi, allowing guests to stay connected throughout their stay. It is a resort, suggesting additional amenities and services.
Parking
The resort offers free parking for guests who drive, specifically highlighting free self parking as an amenity.
4 Star
Offers a unique experience with its hot spring facilities and comfortable accommodations. It provides a relaxing environment and is suitable for families and leisure travelers.
Outdoor Pool
This resort features an outdoor pool. It is suitable for those looking for a getaway with hot spring facilities.
Honeymoon
Business
Gym
Cheap
Room Types
Standard King RoomThis 18 sqm room features air conditioning and coffee/tea making facilities. The en suite bathroom comes with a shower.
Superior Twin RoomSuitable for 2 persons, this air-conditioned twin room includes coffee/tea making facilities and a flat-screen TV. Free toiletries are provided in the en suite bathroom.
Deluxe King RoomThis larger room is air-conditioned and features a flat-screen TV. Shower facilities are included in the en suite bathroom.
Deluxe Twin RoomFitted with 2 twin beds, this larger room is air-conditioned and has a flat-screen TV. The en suite bathroom includes free toiletries.
Premier Deluxe KingThis 28 sqm room is air-conditioned and comes with a flat-screen TV. Coffee/tea making facilities are also available. Free toiletries are provided in the en suite bathroom.
Executive SuiteOffering more space, this suite features garden view. A flat-screen TV and coffee/tea making facilities are available. Bath and bath amenities are included in the en suite bathroom.
Premier Deluxe King with BathtubThis 28 sqm room is air-conditioned and comes with a flat-screen TV. Coffee/tea making facilities are also available. The en suite bathroom comes with a bath.
Deluxe RoomThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a bidet. The unit offers 1 bed.
Deluxe Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room features a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Superior King RoomThe air-conditioned double room offers a TV, a minibar, a tea and coffee maker, a safe deposit box as well as city views. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Review Summaries
Location
KSL Hot Spring Resort's location receives mixed feedback from guests. Positively, the resort is appreciated for its convenient and ample parking, as well as its peaceful setting away from the city's hustle and bustle. It is noted for its close proximity to Mount Austin, making it a strategic choice for visitors with specific destinations in that area. The peaceful environment away from traffic congestion and noise is also highlighted, offering a tranquil retreat.
However, for those seeking easy access to city amenities, the resort's location feels somewhat remote and out of the way. The absence of nearby shops, malls and restaurants is a recurring theme with guests mentioning the necessity of driving or taking a cab to access food, entertainment and shopping options. Moreover, the location's distance from the city center and other conveniences poses a challenge for those without a vehicle, making it less ideal for visitors reliant on public transport or ride-hailing services.
Overall, KSL Hot Spring Resort might be better suited for travelers who prioritize a serene environment and have their own transport, while those looking for the vibrancy and convenience of the city might find the location less favorable.
Breakfast
KSL Hot Spring Resort offers a mixed bag when it comes to breakfast experiences. The buffet is available from 6:30am to 10:30am, offering a convenient start to the day. Many reviewers appreciated the delicious and superb breakfast options, noting that the food can be satisfying for both local and foreign tastes. The breakfast includes a variety of choices that some guests found could fill them up until lunchtime.
However, there were several concerns raised by other guests. The most recurring feedback was that the breakfast menu lacked variety with the same items being repeated every morning. Limited food options and a need for fresher items were highlighted, including complaints about certain foods being served cold or not adequately cooked. The dining area itself, often described as run down and dirty, further detracted from the overall breakfast experience for some guests.
Another point of contention was the crowding and lack of seating during breakfast time with some guests needing to share tables or wait for a spot. The breakfast area is outdoors, which some found pleasing given the poolside view, though others mentioned a lack of shelter and discomfort due to the lack of air conditioning in the dining venue.
While a segment of the guests found the breakfast good and acceptable given the price, there is a consensus that the breakfast service could benefit greatly from a revamp, more variety and improvement in quality and freshness. Despite the mixed responses, the breakfast remains a notable part of the stay at KSL Hot Spring Resort with some guests enjoying it and others finding it unsatisfactory.
Rooms
The rooms at KSL Hot Spring Resort are frequently noted for their spaciousness and cleanliness. Many guests have highlighted that the rooms appear exactly as depicted on the website, maintaining an appealing, modern design with clean and comfortable furnishings. Room amenities, including comfortable beds and effective showers, enhance the overall experience.
Daily housekeeping ensures that rooms are kept neat and tidy. Guests have also appreciated the adequate size of the rooms, making them feel cozy and comfortable. The availability of amenities such as complimentary coffee, tea, water bottles and sometimes even bathtubs add to the appeal.
The resort offers generous room space and an array of room types with specific praise for the executive and deluxe rooms. The bathrooms, described as clean and comfortable, often come with modern fixtures.
However, some reviews mention occasional issues such as room locks with low batteries, non-functioning room phones, power issues and intermittent housekeeping. There have been isolated incidents of rooms having a strong smell, cigarette odor or even cockroaches, but these seem to be exceptions rather than the norm.
Overall, guests find the rooms at KSL Hot Spring Resort to be spacious, clean and comfortable, providing good value for money, despite a few isolated maintenance issues. The combination of cleanliness, comfort and modern amenities make it a favorable choice for many visitors.
Beds
Visitors to the KSL Hot Spring Resort frequently rave about the comfort of the beds, often describing them as incredibly comfortable, cozy and large. Words such as comfy, relaxing and super comfortable are commonly used to illustrate their satisfaction. Guests particularly appreciate the king-size beds and the appropriate firmness of the mattresses, which contribute to a restful night's sleep. Pillows were mostly described as very comfortable, complementing the overall positive experience with the beds.
However, some aspects have room for improvement. A few guests reported finding the bed linen not as clean as expected with instances of stains on blankets and yellow marks on pillowcases. Additionally, there were occasional remarks about pillows being too thin and bedsheets not being changed regularly. Despite these issues, the overwhelming consensus points to a generally positive bed experience at the resort with many guests highlighting the comfort and spaciousness as key factors in their enjoyable stay.
Cleanliness
Nestled in a serene location, KSL Hot Spring Resort offers a mixed bag of experiences when it comes to cleanliness. The predominant positive feedback highlights that the hotel is generally clean with many guests finding their rooms to be very clean, comfortable and modern. Words like clean, quiet, comfy and well-sanitized towels are recurring, suggesting a consistent level of maintenance in several areas of the hotel. Guests appreciated clean rooms and bathrooms and noted the spaciousness and comfort associated with their accommodations.
However, the experience varies, as several guests reported issues that detract from the overall appeal. The cleanliness of some areas like the swimming pool, gym, public toilets and hot spring pool drew criticism with descriptions such as dirty, smelly and poorly maintained. Specific complaints regarding rooms included dust, grime and a significant presence of cockroaches. The cleanliness of bathrooms particularly stood out as a concern with multiple reports of grime and a pungent odor.
Moreover, some guests experienced maintenance issues like stained pillowcases, dirty carpets and inadequate cleaning during their stay. The presence of bugs, unaddressed housekeeping issues and a strong cigarette odor in some rooms added to the dissatisfaction for a portion of the visitors.
In summary, while KSL Hot Spring Resort manages to deliver a satisfying and clean experience for a number of its guests, it equally faces significant challenges in maintaining consistent cleanliness standards across all its facilities.
Staff
KSL Hot Spring Resort has received mixed reviews regarding staff interactions, but there are numerous commendations for the hospitality extended by the team. Many guests reported encounters with friendly, super friendly and polite staff, particularly highlighting the courteous demeanor of the front desk personnel and their willingness to assist. Several reviews noted that the staff were welcoming and went above and beyond to ensure a pleasant stay with some specifically mentioning the attentive and helpful service at the restaurant and pool areas.
However, some guests experienced less than satisfactory service, citing staff who were rude, unhelpful and not attentive. Instances of unresponsive housekeeping and a lack of proficiency in English or Malay among some staff members were also pointed out. Notably, certain guests found the reception staff to be indifferent and not very helpful, affecting the overall service experience.
Despite these inconsistencies, there were acknowledgments of helpful and accommodating staff members who managed to provide good service even when understaffed. The general sentiment from the positive reviews suggests that the resort staff, when at their best, contribute significantly to a welcoming and pleasant stay.
Wi-Fi
KSL Hot Spring Resort offers a spacious and inviting lobby area where guests can enjoy a reliable Wi-Fi connection. The internet service is satisfactory once connected and the staff provides good service response and effective issue handling. However, guests commonly experience slow and weak Wi-Fi in other areas of the hotel. Connection issues and the need to request Wi-Fi passwords are recurring points of inconvenience. The hotel could benefit from providing a Wi-Fi guide to streamline the process for guests. Additionally, some reviews highlight that the registration process can be lengthy. Despite these issues, the staff's responsiveness helps mitigate some of the connectivity challenges.
Spa
The spa at KSL Hot Spring Resort has received mixed reviews from guests. On the positive side, the hot spring and sauna areas are praised for being well-cleaned and the surrounding environment is described as wonderful. Guests have enjoyed the hot spring pools, particularly appreciating the late operating hours from 8 pm to 10 pm. However, there are significant concerns regarding the overall maintenance and functionality of the spa facilities. The hot spring has been frequently reported as not hot enough, dirty and sometimes even non-operational. There are mentions of the spa being too crowded and only being open for limited hours, which has been a disappointment for many visitors. The spa facilities have sometimes fallen short of expectations with reports of it being understaffed and parts of it closed or under maintenance. Despite these issues, specific amenities like the air conditioning have been complimented. Overall, while some aspects of the spa have been enjoyable, there are considerable areas in need of improvement.
Gym
Guests have mixed opinions about the gym at KSL Hot Spring Resort. While some appreciate the presence of a gym, noting they like it, others highlight several shortcomings. There are concerns about the gym's size with many describing it as small or too small. The facility appears to lack proper hygiene and ventilation, which detracts from the overall experience. Some gym equipment is broken and there is a demand for more barbells. Additionally, guests face issues with the gym's operational hours, suggesting it should open earlier than 8 am. There are also reports of the gym being non-functional or not accessible, which impacts the convenience for visitors seeking fitness facilities during their stay.
Pool
KSL Hot Spring Resort features an array of pools catering to different preferences with a total of three pools for guests to choose from. The swimming pool receives praises for being clean and well-maintained, offering a refreshing experience. However, it is often noted that the pool is on the smaller side. Guests appreciate the clear water and the multiple temperature settings available, though some mention the swimming pool is not as warm as expected.
The hot spring pool stands out as a convenient and enjoyable option, frequently highlighted for its accessibility. Despite its appeal, guests have faced challenges such as the hot spring pool's limited operating hours and occasional closures. Maintenance issues like cleanliness have been pointed out with reports of dirt, leaves and even some small insects detracting from the experience at times.
Despite these drawbacks, the resort's pools, including an indoor hot spring pool, cater to a range of activities, including swimming and relaxation. The jogging track and nearby café add to the overall convenience and appeal of the pool facilities. Overall, while there are areas needing improvement, guests find the pools at KSL Hot Spring Resort to be a pleasant and useful amenity during their stay.
Family
KSL Hot Spring Resort offers a range of family-friendly amenities and activities, making it a suitable choice for families planning a vacation. The children particularly enjoyed the playground and the breakfast options were accommodating for kids. There are spacious rooms available, which adds to the comfort of a family stay. However, while the resort is generally very nice for families, the male and female hotspring pools present some logistical challenges for families with younger children, suggesting it might not be ideal for kids under 10. Overall, the resort is appreciated for being a good spot for a mini family vacation, though with some caution advised around the pool areas.
4 Star
KSL Hot Spring Resort offers great facilities and professional service richness, making it a valued choice for discerning travelers. Guests appreciate the quality facilities and service which are rated high among similar four-star hotels. The four-star room service and overall reasonable pricing, particularly for business trips post-pandemic, position this hotel as a solid option. However, there are mixed opinions with some guests feeling that the overall setup could be improved and that the money paid did not always reflect the experience expected from a four-star establishment. Despite these occasional criticisms, the resort generally provides good value for money and remains a decent, basic hotel option within its category.
Business
KSL Hot Spring Resort proves to be a practical option for business travelers. The hotel incorporates a business-focused design, making it conducive for those on a business stay. Guests have found the business facilities commendable and appreciated the convenience of having a meeting place within walking distance. The location offers a peaceful retreat away from the hectic city, providing a suitable environment for concentration and relaxation. However, a few limitations exist, such as the absence of a dedicated business center and somewhat limited workspace. Overall, the resort meets the essential needs of business guests, ensuring a comfortable and functional stay for work-related visits.
Outdoor Pool
The outdoor pool area at KSL Hot Spring Resort offers multiple easily reachable pools, including a segmented hot spring pool. Though the outdoor pool is clean and provides a cool and refreshing experience, its location amidst surrounding apartments and hotel rooms may result in reduced privacy compared to the indoor pool. However, guests have noted limitations in the availability of pool towels and occasional unattended facilities, which may detract from the overall experience.
Honeymoon
KSL Hot Spring Resort offers an idyllic setting perfect for honeymooners seeking a quiet and romantic getaway. Guests have praised its calm and quiet atmosphere, ideal for relaxation and comfort. The hotel itself is described as amazing and very lovely, making it a top choice for those celebrating their honeymoon. With its romantic rooms and soothing environment, it promises a honeymoon experience that is both comforting and unforgettable.
Romantic
KSL Hot Spring Resort presents an ideal retreat for couples seeking a romantic getaway. Guests appreciate the peaceful and quiet ambiance, which provides a calming environment perfect for relaxation. The resort offers a high level of privacy, allowing couples to enjoy their time together without disturbances.
The scenic views add a charming touch to the atmosphere, enhancing the romantic experience. Some guests even enjoyed the presence of cute cats outside, adding a whimsical element to their stay. The proximity to night markets, dining options and a nearby mall make it convenient for evening strolls and leisurely activities, further contributing to the romantic vibe.
Overall, the combination of tranquil surroundings, beautiful views and convenient location makes KSL Hot Spring Resort a lovely choice for couples seeking a memorable and intimate escape.
FAQ
Yes, KSL Hot Spring Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at KSL Hot Spring Resort.
No, KSL Hot Spring Resort doesn't allow dogs.
Yes, parking facilities are available at KSL Hot Spring Resort.
