Info
Summary of reviewsShama Suasana Johor Bahru consistently receives high praise for its prime location, making it an ideal base for exploring Johor Bahru and planning day trips to Singapore. The hotel is strategically positioned near key points like the Johor Bahru Checkpoint (CIQ), City Square Mall and Komtar JBCC, providing easy access to popular eateries, coffee shops and convenience stores. Guests also appreciate the ample parking, which adds to the hassle-free experience for those driving.
The rooms and apartments at Shama Suasana Johor Bahru are noted for their exceptional spaciousness, cleanliness and modern amenities. Families find the accommodations particularly comfortable and well-maintained, contributing to an overall pleasant stay. High-floor units offering wonderful views enhance the guest experience. Guests commend the hotel's efforts in maintaining cleanliness, tidiness and providing cozy and homely designed rooms, although there are occasional minor maintenance needs.
Guest reviews on breakfast are mixed with accolades for the quality of fruits and certain dishes but calls for more variety and consistency in the offerings. Some issues, such as uneven food selection and isolated cleanliness lapses, suggest room for improvement in the breakfast service.
The staff at Shama Suasana Johor Bahru is generally well-regarded for their friendliness and helpfulness, contributing positively to guests' experiences. Reception staff, particularly, have been highlighted for their efficiency. However, there are isolated incidents of unfriendliness and unprofessional behavior that detract from the overall positive sentiment.
Free WiFi service receives mixed reviews with some guests praising its speed and connection strength while others report inconsistent availability and weak reception. The pool, though appealing, has faced issues such as limited outdoor facilities, cold water and occasional maintenance disruptions. Parking is generally considered convenient and ample, though better clarity on parking fees and procedures could enhance the experience.
The hotel is particularly favorable for family stays, offering spacious, clean and well-designed family rooms with supportive amenities for group interactions. Despite minor drawbacks like the need for better-equipped kitchens, the hotel’s layout and service make it a favorite among families.
Beds are frequently praised for their comfort and cleanliness, though some guests experience issues such as hard mattresses or flat pillows. While certain areas require attention, the overall bedding quality is appreciated for ensuring a restful night's sleep.
Shama Suasana Johor Bahru is often described as deserving of its five-star rating, balancing exceptional cleanliness, efficient staff and a superb location. While some minor issues, such as missing toiletries and occasional worn-out furniture, persist, the hotel continues to deliver an overall exceptional and luxurious experience. For guests with disabilities, the hotel's prime and accessible location adds to its appeal, ensuring a convenient and stress-free stay.
Show moreRead review summaries for all categories
Categories