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Sheraton Kansas City Hotel at Crown Center

Kansas City , 2345 Mcgee Street (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Kansas City Hotel at Crown Center is a top-rated hotel that receives excellent reviews from guests. Its unbeatable location close to many tourist sites, including Legoland and Union Station, sets it apart. Guests also rave about the rooms, which boast breathtaking views of the city and are equipped with comfortable beds, clean bathrooms and ample space. The hotel's cleanliness is impressive with most rooms and public areas spotless, although there have been some isolated cases of uncleanliness. The hotel's staff is the standout feature, described as accommodating, responsive and always willing to go above and beyond to provide excellent customer service. The outdoor pool is a popular spot for guests, although some have reported issues with cleanliness and maintenance. Despite minor setbacks, the Sheraton Kansas City Hotel at Crown Center is highly recommended for an enjoyable stay in Kansas City.
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Hotel with Outdoor Pool

Sheraton Kansas City Hotel at Crown Center distinguishes itself with a heated outdoor pool that offers year-round allure. Bordered by the radiant Kansas City skyline, this haven of relaxation captivates guests, promising serene swimming experiences that echo the upscale comfort of the hotel. Whether taking a refreshing morning plunge or unwinding in the warmed waters as the city lights twinkle at dusk, the experience is simply exquisite. With plush towels provided for an added touch of luxury, guests can savor the tranquil moments by the poolside, enhancing the overall allure of their stay at this esteemed city hotel.

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Room Types

Traditional, Guest room, 1 King This guestroom features a flat-screen TV, a work desk and small fridge. Air conditioning and tea- and coffee-making facilities are provided.

Guest room, 2 Queen This guestroom features a flat-screen TV, a work desk and small fridge. Air conditioning and tea- and coffee-making facilities are provided.

Club, Club level, Guest room, 1 King, High floor This guestroom features a flat-screen TV, a work desk and small fridge. Air conditioning and tea- and coffee-making facilities are provided.

Club level, Guest room, 2 Queen, High floor This double room has club lounge access, tea/coffee maker and air conditioning. A small fridge, work desk, and flat-screen TV are included.

Studio Suite, Studio Suite, 1 Queen, Skyline view Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Junior Suite, Junior Suite, 1 King, Corner room, High floor This double room has air conditioning, tea/coffee maker and flat-screen TV. A work desk and small refrigerator are provided.

Executive Suite, 1 Bedroom Executive Suite, 1 King This double room features a tea/coffee maker, air conditioning and view. A flat-screen TV, work desk, and small fridge are provided.

Luxury Suite, Club level, 1 Bedroom Presidential Suite Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible This double room features a flat-screen TV with streaming services. The unit has 2 beds.

King Room with Adapted Tub - Mobility Accessible This double room features a flat-screen TV with streaming services. The unit has 1 bed.

About Sheraton Kansas City Hotel at Crown Center

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Guest Reviews

7.8

Good

Location

The Sheraton Kansas City Hotel at Crown Center boasts an excellent location with easy access to all of the city's must-visit sites. Guests can enjoy stunning views of downtown Kansas City from their rooms and take advantage of the hotel's shuttle service. The parking is convenient and the staff is friendly and helpful. Families with kids will appreciate the hotel's proximity to Legoland and the "link" providing easy access to the KC streetcar. The Sheraton's central location is perfect for those looking to explore everything the city has to offer, such as Union Station. Guests consistently rave about the fantastic views and the hotel's great services. For an unforgettable stay in Kansas City, the Sheraton Hotel at Crown Center's location is unbeatable.

Rooms

The Sheraton Kansas City Hotel at Crown Center offers many cozy and comfortable rooms with beautiful views of the city at night. The beds are especially noteworthy for their extreme comfort and pillow options. The bathrooms and floors are well-maintained and clean. Guests also love the spaciousness of the rooms and the mini-fridge and Starbucks coffee pouches provided. The link to Union Station is also an excellent feature. However, some guests have reported issues with cleanliness, hot water availability and basic amenities like microwaves and heat. Overall, the Sheraton Kansas City Hotel at Crown Center provides a beautiful and comfortable stay for guests.

Cleanliness

Sheraton Kansas City Hotel at Crown Center is a luxurious hotel that receives impressive reviews from guests who rave about its cleanliness. The bathrooms and floors are immaculate with guests stating that the rooms are very clean. Although there are some limitations due to COVID, the hotel does an excellent job of maintaining cleanliness standards. In some cases, guests report that room service is not provided every day, but the trash service is efficient and guests can call for collection. However, some guests reported experiencing unclean conditions, such as dirty towels and wine glasses, stains on comforters and carpets, empty shower supplies and a fridge that appeared to haven't been cleaned in a long time. Despite these mishaps, the hotel's cleanliness standards are incredible with the majority of the rooms and the rest of the hotel spotless. Some guests noted that the pool was not entirely clean and some areas of the hotel, such as the hallways and ice machine area, require more attention. Despite these minor complaints, guests can enjoy a pleasant and clean stay at Sheraton Kansas City Hotel at Crown Center.

Staff

The Sheraton Kansas City Hotel at Crown Center has made quite an impression on its guests with its exceptional staff. From valet to check-in to housekeeping, the entire team is reported to be highly responsive and helpful. The location of the hotel is also highly praised by guests. The staff is friendly, accommodating and willing to go above and beyond to offer excellent customer service. Reviews mention that any issues are quickly attended to with staff members readily available to investigate and resolve the problem. The exceptional customer service is personified by one guest's mention of Kevin, the night shift auditor, who is described as amazing. Overall, the hotel's standout feature is its wonderful staff, making it a highly recommended choice for an enjoyable stay.

Pool

The Sheraton Kansas City Hotel at Crown Center boasts a great outdoor pool, perfect for a refreshing dip on a hot day. While some guests have noted that the pool is a bit far from the rooms, others praised its nice setting. However, some visitors had negative experiences due to issues with cleanliness and maintenance, including dirty water and a lack of towels. Additionally, the pool's hours were somewhat limited and there were reports of it being locked during supposed operating hours. Nonetheless, the hotel staff seemed to be responsive to guest concerns with some describing situations where management took steps to address issues like disruptive clientele or inadequate seating. Despite some drawbacks, the Sheraton Kansas City Hotel's pool is generally regarded as a positive aspect of the property.

Yes, Sheraton Kansas City Hotel at Crown Center has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Sheraton Kansas City Hotel at Crown Center.

Yes, Sheraton Kansas City Hotel at Crown Center welcomes dogs.

Yes, parking facilities are available at Sheraton Kansas City Hotel at Crown Center.

Yes, Sheraton Kansas City Hotel at Crown Center has a gym.

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