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The Westin Kansas City at Crown Center

Kansas City , One East Pershing Road (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Kansas City at Crown Center is a highly recommended hotel for travelers looking for a convenient location. The hotel is directly connected to Crown Center, which offers plenty of shopping and dining options and has an enclosed walkway to Union Station. Guests appreciated the convenience of having everything connected and the great views of downtown. The breakfast received positive reviews with some guests praising the phenomenal options. The rooms were luxurious, spacious and clean with comfortable beds. The hotel's cleanliness and attention to detail were also praised. The staff received high praise for their helpfulness and friendliness, although some guests noted issues with speed and inconsistency. The pool area was a highlight of the stay with a great, clean and heated pool that offered beautiful views. The beds received rave reviews with guests comparing them to sleeping on clouds. While some guests had issues with the parking situation, the hotel's convenient location allowed them to use the city's parking amenities. Overall, guests found the stay to be pleasant and would recommend the hotel.
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Hotel with Swimming Pool

This hotel offers a swimming pool facility. Its location in Crown Center provides convenient access to nearby attractions.

Heated Pool Outdoor Pool

Business Hotel

The Westin Kansas City at Crown Center is well-equipped for business travelers, offering extensive meeting facilities and modern business amenities. Its location within Crown Center is ideal for accessing corporate events and leisure activities.

Hotel with Parking

The Westin provides parking options for guests. Its location within Crown Center allows for easy access to shops, restaurants, and entertainment, adding to the convenience for those traveling with vehicles.

EV charging stations

Hotel with Gym

This hotel includes a fitness center with extensive equipment. Guests can enjoy a full workout, complemented by the hotel's other wellness offerings.

Hotel with Tennis Courts

Located in Hallmark's Crown Center, this hotel offers easy access to shops, restaurants, and theaters. It also provides tennis court access for guests.

Hotel with EV Charging Stations

Located in the heart of Kansas City, this Westin provides EV charging for guests who want to explore the city in an eco-friendly manner.

4-Star Hotel

Connected to Crown Center, this hotel provides a comfortable and convenient stay with access to numerous attractions. It features well-appointed rooms and amenities such as a pool and fitness center.

Hotel with Outdoor Pool

In the heart of the vibrant city, the Westin Kansas City at Crown Center provides a delightful sanctuary with its stunning outdoor pool. This oasis, specifically designed for relaxation and rejuvenation, allows guests to refresh and recharge amidst the pulsating life of the city. Diving into the sparkling water brings an immediate sense of calm and renewal, as the pool’s gentle lapping echoes the quiet serenity of an urban retreat. Guests can unwind by the poolside, soaking up the Kansas City sun and recharging for a new day. The Westin's outdoor pool truly embodies the promise of a rejuvenating experience, providing a peaceful interlude in the city's energetic rhythm.

Hotel with Heated Pool

This hotel features Kansas City's largest heated outdoor pool, which is open year-round with indoor access. Day passes are available to use the pool and fitness center without an overnight stay.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Dog Friendly Hotel

Romantic Hotel

Accessible Hotel

Room Types

King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

Double Room with Two Double Beds Providing free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit offers 2 beds.

Westin Workout King Room This double room has air conditioning. A state-of-the-art Peloton bike is provided en suite.

King Corner Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 1 bed.

Executive King Room The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room provides executive lounge access, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV with streaming services. The unit has 1 bed.

Executive King Room - High Floor Executive floor rooms feature Executive lounge access, which includes weekday breakfast, complimentary non-alcoholic beverages, and complimentary business services. Please note the lounge has limited hours of operation.

Executive Double Room with Two Double Beds - High floor Executive floor rooms feature Executive lounge access, which includes weekday breakfast, complimentary non-alcoholic beverages, and complimentary business services. Please note the lounge has limited hours of operation.

Executive Corner King Junior Suite Executive floor rooms feature Executive lounge access, which includes weekday breakfast, complimentary non-alcoholic beverages, and complimentary business services. Please note the lounge has limited hours of operation.

Corner King Junior Suite Executive floor rooms feature Executive lounge access, which includes weekday breakfast, complimentary non-alcoholic beverages, and complimentary business services. Please note the lounge has limited hours of operation.

King Room with Roll-in Shower - Mobility Accessible Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

Westin Workout Treadmill King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 1 bed.

Traditional King Room - Hearing Accessible Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Traditional King Room with Adapted Tub - Mobility and Hearing Accessible Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

Traditional Double Room with Two Double Beds - Hearing Accessible Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.

Traditional Double Room with Two Double Beds and Adapted Tub - Mobility and Hearing Accessible Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit offers 2 beds.

Large Corner King Room with Tub - Mobility/Hearing Accessible Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 1 bed.

Traditional King Room with Roll-in Shower - Mobility and Hearing Accessible Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

Traditional Double Room with Two Double Beds and Roll-in Shower - Mobility and Hearing Accessible Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 2 beds.

Royal One-Bedroom Large Suite - Club Lounge Access Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite offers air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with streaming services.

Presidential Suite - Club Lounge Access with Crown Center View Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with streaming services.

Plaza One-Bedroom Large Suite - Club Lounge Access Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with streaming services.

Liberty One-Bedroom Suite - Club Lounge Access Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with streaming services.

State Suite - Club Lounge Access with Liberty Memorial View Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a dining area.

Parlor Corner Queen Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 1 bed.

Guest Reviews

8.4

Very Good

Location

The Westin Kansas City at Crown Center is an excellent choice for travelers looking for a convenient location. Many guests loved the hotel's proximity to downtown attractions, including Legoland, the aquarium and the Power and Light District. The hotel is directly connected to Crown Center, which boasts a mall with plenty of shopping and dining options. Additionally, the hotel has an enclosed walkway to Union Station, which is a plus for guests attending events at the station. The location is not only convenient but also offers great views of downtown. Guests also appreciated the convenience of having everything connected, so they didn't have to go out in bad weather. Overall, the hotel's location received glowing reviews with most guests finding their itinerary within walking distance.

Breakfast

The Westin Kansas City at Crown Center offers breakfast, but some guests found that the inclusion was not clear and others wished it was complimentary. However, those who did try the breakfast had positive things to say. While some found limited food options in the hotel and surrounding area, others praised the phenomenal, excellent and amazing breakfast that was offered. Some loved the full breakfast to start the day or the best continental breakfast they had ever experienced. Overall, breakfast at The Westin Kansas City at Crown Center received positive reviews.

Rooms

The Westin Kansas City at Crown Center boasts luxurious, excellent rooms that are spacious and offer stunning views of the city. Guests rave about the cleanliness of the property and the well-managed facilities. Comfortable beds and clean rooms make for a pleasant and relaxing stay. Some guests had issues with limited room service, but overall the nice, clean rooms and large sizes exceeded expectations. Upgraded corner King rooms provided even more space and comfort. However, a few guests reported unacceptable conditions, such as unsanitary rooms and uncomfortable beds. Additionally, some experienced issues with in-room amenities and unsatisfactory service. But for the most part, guests enjoyed a comfortable and spacious stay at The Westin Kansas City at Crown Center.

Beds

If you're looking for a cozy and restful night's sleep during your time in Kansas City, The Westin at Crown Center won't disappoint. The hotel boasts a variety of different rooms and bed sizes to accommodate all types of travelers. The beds have received rave reviews from guests, some even comparing them to sleeping on clouds. The comfort of the beds seems to offset any minor issues, such as some guests finding the pillows uncomfortable or some queens not being exactly queen-sized.Overall, the comfort of the beds receives high praise from guests, making it a highlight of their stay.

Cleanliness

The Westin Kansas City at Crown Center is a well-managed property that boasts spotlessly clean rooms. Guests rave about how friendly and efficient the housekeeping staff is with some even mentioning that the service alone made their stay more enjoyable. Several guests noted that their rooms had been recently updated and were very nice and clean. The common areas were also well-maintained with special attention paid to Covid cleaning protocols. However, some guests did mention dirty windows, dirty elevators and unsanitary rooms with a few citing specific issues like bugs in beds or clogged bathtub drains. But overall, guests praise the Westin for its cleanliness and attention to detail.

Staff

Visitors to The Westin Kansas City at Crown Center, rejoice - the majority of guests raved about the 5-star staff with most remarking on their helpfulness and friendliness. Some guests noted issues with speed with one person waiting 30 minutes for check-in from a single staff member. A few reviews mentioned inconsistent experiences with front desk workers, one visitor noting curt treatment, while others praised the "kind and helpful" staff across all areas of the hotel, from valets to concierges. Restaurant staff received mixed reactions, but the bar staff were frequently described as accommodating. Many guests also mentioned the hotel's location, near both greenery and exciting events. While a few visitors had issues with select staff, most found their interactions to be pleasant and accommodating.

Pool

The Westin Kansas City at Crown Center boasts an impressive pool area with a great, clean and heated pool that offers beautiful views. Guests appreciate the facility, particularly the outdoor pool and enjoy its amenities such as the awesome gym, steam room, sauna and indoor-outdoor pool. However, some guests suggest that the pool area could benefit from more seating options and mention that the advertised heating for the outdoor pool was not always present. Additionally, families note that there is no dedicated children's pool indoors. Despite these minor points for improvement, guests agree that the pool area is a highlight of their stay at the Westin Kansas City.

Parking

Many guests have commented about the parking situation at The Westin Kansas City at Crown Center. Some guests were unaware that the parking was in an underground garage before arriving, while others found the pricing to be quite expensive. Some guests even spent a significant amount of time trying to find their car on check out. However, not all guests had negative experiences with the parking. Some guests recommend using the valet service or a porter to make things easier. Despite these concerns, guests appreciated the hotel's convenient location that allowed them to use the city's parking amenities.

4 Star

The Westin Kansas City at Crown Center is a beautiful property that provides a very good experience overall. Although some reviewers noted that there were few amenities, others had a fantastic time during their stay. The hotel received superb ratings from many guests. There were a few negative reviews, however with a couple of guests feeling that the room was pricey and not worth the four-star rating. In general, though, guests found the stay to be pleasant and would recommend the hotel. One guest did express disappointment at having to pay more than double the found internet price. One small point of contention was the valet parking not being free for hotel guests.

Yes, The Westin Kansas City at Crown Center has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at The Westin Kansas City at Crown Center.

Yes, The Westin Kansas City at Crown Center welcomes dogs.

Yes, parking facilities are available at The Westin Kansas City at Crown Center.

Yes, The Westin Kansas City at Crown Center has a gym.

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