Situated in central Tokyo and connected to subway stations, this hotel has 251 rooms, designed in sophisticated modern Japanese style.
Summary of reviews
The Capitol Hotel Tokyu is a luxurious 5-star hotel that boasts exceptional facilities, friendly and welcoming staff and a great central location in Tokyo. The rooms are spacious and clean with beautiful Japanese-style interiors and awe-inspiring city views. Additionally, the hotel's spa and pool are top-notch and receive high praise from guests. The hotel is particularly popular among guests who appreciate the luxurious ambiance and top-quality services delivered by a professional and accommodating staff. Although dining can be expensive, guests agree that The Capitol Hotel Tokyu is a great choice for those looking for a memorable and truly exclusive experience in Tokyo. Overall, guests highly recommend this hotel and are eager to return.
Superbly situated in the business district of Marunouchi, within minutes' walking distance of the shopping capital of Ginza, this luxury hotel offers stunning city views, sophisticated facilities, extraordinary dining options and luxurious comfort.
Summary of reviews
The Peninsula Tokyo is a luxurious 5-star hotel that offers exceptional service and amenities. The hotel's location is highly praised by guests with easy access to both gardens and the shopping center. The breakfast options are of high quality and typically excellent with a variety of Japanese and Western cuisine available. The rooms are spacious, clean and beautifully designed with personalized control systems and excellent amenities. The hotel's cleanliness is highly appreciated by guests with excellent attention to detail and COVID-19 prevention measures in place. The staff is incredibly kind, friendly and helpful, going above and beyond to ensure a comfortable and enjoyable stay. The spa and pool facilities are fantastic with guests highly recommending taking advantage of them. The hotel is also family-friendly with baby-friendly facilities and excellent service. The beds are comfortable and cozy, providing guests with a great night's sleep. Overall, The Peninsula Tokyo is a perfect and worth-your-dollars hotel, making for an amazing stay, whether for business or leisure.
Experience a more traditional side of Japan and spend some precious moments of relaxation in the luxurious garden oasis of Hotel Chinzanso Tokyo in the midst of this bustling capital. The hotel's gardens date back to 1861 and have always been lauded for their elegance and beauty. If you are seeking a tranquil and beautiful retreat in the middle of Tokyo, then Hotel Chinzanso Tokyo is the ideal hotel for you.
Summary of reviews
Hotel Chinzanso Tokyo is a luxurious oasis located away from the noise and crowds of central Tokyo. The exceptional scenery and beautiful Japanese garden make for a serene and peaceful atmosphere that allows guests to escape the hustle and bustle of the city while still being in the heart of Tokyo. The rooms are spacious, elegant and comfortable with great views of the garden or city, while the impeccable cleanliness of the hotel is impressive. The attentive and friendly staff go above and beyond to provide personalized service that makes guests feel special. The hotel offers a diverse array of restaurants serving delicious food and the pool and spa are top-notch. The hotel is also accessible and accommodating to persons with disabilities, families and couples celebrating special occasions. Overall, Hotel Chinzanso Tokyo is a true five-star luxury hotel that offers a noble level of hospitality and a truly unforgettable experience.
Yokohama Royal Park Hotel occupies floors 52 to 67 of the Landmark Tower Yokohama. Located right in the heart of the Minatomirai 21 area of Yokohama, guests can enjoy the breathtaking view of the city and the bay from any room they choose. Luxurious accommodation and exquisite services await guests at Yokohama Royal Park Hotel, ensuring the most comfortable and classy stay.
Summary of reviews
The Yokohama Royal Park Hotel is a luxurious 5-star hotel with exceptional facilities and outstanding staff. Guests rave about the spacious rooms with amazing views and the impeccable service. The hotel's location in the heart of Minatomirai area is unbeatable with easy access to public transport and surrounded by numerous shops, restaurants and tourist attractions. The hotel amenities such as the gym, the pool and the various dining options also received praise. The hotel is highly recommended for its cleanliness and comfortable stay. The beds are a standout feature with many guests raving about how comfortable they are. The hotel provides an unparalleled sense of luxury, making it a must-visit for anyone staying in Yokohama. The hotel also offers an ideal romantic escape for couples with breathtaking night views of the city that complement a luxurious stay. Overall, the Yokohama Royal Park Hotel provides an excellent adventure and guests highly recommend it.
True luxury and elegance await in this 5-star hotel housed in a skyscraper and boasting a central location in Tokyo. The Ritz-Carlton, Tokyo offers 245 rooms and suites, 3 restaurants and a 2,000 square metre long spa on the 46th floor. Apart from the luxurious accommodation and services, guests can also enjoy magnificent panoramic views of the city and Mount Fuji.
Summary of reviews
The Ritz-Carlton, Tokyo is a top-notch hotel that impresses guests with its stunning views, comfortable and spacious rooms and exceptional service. Guests particularly enjoy the beautiful city views from their rooms, as well as the cleanliness and easy access to the pool. The hotel's restaurant and bathroom facilities are also praised. The staff are professional, friendly and go above and beyond to ensure guests have the best possible stay. While there were a few instances of weak English skills among some staff members, the hospitality and friendliness of the staff make up for it. The hotel is also a great place to plan a proposal as the staff offer exceptional support during such moments. Overall, guests leave feeling warm and satisfied with their experience at The Ritz-Carlton, Tokyo.
The Tokyo Station Hotel is a building steeped in history and has been designated as Important Culture Property of Japan. Located right in the heart of Tokyo overlooking the Imperial Palace, this luxurious hotel offers unparalleled hospitality and elegant accommodation. The hotel is just 30 minutes away from the Haneda Airport Station and 60 minutes from the JR Narita Airport Station.
Summary of reviews
The Tokyo Station Hotel is a luxurious and historic hotel that offers exceptional service and amenities. Its unbeatable location connected to the train station makes it easy to access transportation hubs, entertainment and restaurants. The breakfast buffet offers a wide variety of Japanese and Western options with careful and artistic presentation and the hotel's cleanliness standards are exceptional. The staff is friendly, helpful and very courteous, going above and beyond to ensure the utmost comfort and convenience for guests. The hotel's spa experience is delightful and the comfortable and luxurious bedding is a highlight. The hotel is a top choice for business travelers and is highly recommended for travelers with disabilities. The hotel's history is palpable and the concierge offers walking tours to guests, providing an informative experience. Overall, The Tokyo Station Hotel is a world-class hotel that offers a luxurious experience like no other, perfect for couples looking for a special stay or anyone seeking a relaxing and refined retreat in the heart of Tokyo.
Located right next to Tokyo Station, Shangri-La Tokyo offers luxurious and elegant accommodation as well as a tranquil and relaxing atmosphere to its guests. The hotel boasts 200 guestrooms and 3 restaurants, while Tokyo's most popular sights, such as Tokyo Skytree and the Imperial Palace, are just a few minutes away.
Summary of reviews
Shangri-La Tokyo is a luxurious and comfortable urban hotel that comes highly recommended for high-end travelers looking for a great holiday location in Tokyo. The hotel's location is unbeatable for leisure travel with its proximity to Tokyo Station, making it perfect for those looking for station access and a central location. The hotel offers spacious and comfortable rooms with great amenities and stylish furnishings, providing an excellent experience for guests. The hotel is highly praised for its cleanliness with guests impressed by the neatness of the facility and the high quality of the staff. The staff is exceptional, accommodating all sorts of requests and praised for their elegant and professional demeanor throughout. The hotel is a great option for families with kids looking for a comfortable and enjoyable stay in the city. The hotel is a top pick for the high-end traveler looking for a luxurious holiday in Tokyo with great restaurants and a state-of-the-art gym. Overall, a stay at Shangri-La Tokyo is sure to be rejuvenating for any world-weary traveler.
Housed in a skyscraper, Cerulean Tower Tokyu Hotel's guestrooms occupy floors 19 to 37 and offer magnificent panoramic views of the city of Tokyo. This luxurious hotel also offers spacious and elegant accommodation, 24-hour meal services, exquisite cuisine, a business salon and a fitness club.
Summary of reviews
The Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel is a fantastic choice for travelers looking for a convenient location in the heart of Shibuya. The hotel's spacious and comfortable rooms offer stunning views and are impeccably clean. The staff is exceptional, providing friendly and professional service and the hotel's atmosphere is lovely. Although some guests had mixed feelings about the breakfast and gym, the hotel's amenities and facilities are excellent, making it a proper 5-star hotel perfect for a visit to Tokyo. Families will appreciate the hotel's family-friendly amenities and guests looking for comfortable beds will not be disappointed. Overall, the Cerulean Tower Tokyu Hotel is a luxurious and gorgeous hotel that offers exceptional hospitality and is the perfect place to stay in Shibuya.
Experience all Yokohama has to offer at The Yokohama Bay Hotel Tokyu. This luxurious 5-star hotel features 480 comfortable and elegantly furnished guestrooms, some of which offer magnificent sea and city views. The famous Ferris Wheel, the Chinatown as well as the Yokohama city centre are all in close proximity to the hotel, allowing guests to explore the city and its attractions to their heart's content.
Summary of reviews
The Yokohama Bay Hotel Tokyu is a luxurious and elegant hotel with exceptional cleanliness and friendly, attentive staff. The hotel's unbeatable location offers breathtaking views of the bay and easy access to nearby amenities, making it a perfect base for exploring Yokohama. Guests rave about the comfortable beds and high-quality bedding, as well as the delightful breakfast buffet with a wide range of dishes. The hotel is also a great choice for business travelers with convenient facilities and a location near conference centers. Couples looking for a romantic getaway will find the spacious and beautiful rooms, stunning views and excellent service to be perfect for a special honeymoon experience. Overall, The Yokohama Bay Hotel Tokyu is highly recommended for those seeking a luxurious and memorable stay in Yokohama.
One of the most iconic historical hotels in Japan, Imperial Hotel Tokyo welcomes guests for more than 120 years now. Boasting luxuriously decorated guestrooms and suites, impeccable service and refined cuisine, Imperial Hotel Tokyo offers only the best of Japanese hospitality.
Summary of reviews
The Imperial Hotel Tokyo is a luxurious and historic five-star hotel located in the heart of Tokyo, offering guests a convenient and central location with easy access to the subway and shopping areas. The hotel's breakfast is highly praised for its delicious selection and variety with guests appreciating the option to choose from different restaurants and room service. The rooms are generally comfortable and spacious with well-designed and convenient bathrooms, although some guests mention noise from neighboring rooms and a need for renovation in certain areas. The hotel's cleanliness and attention to hygiene are outstanding with daily room cleaning and regular replenishment of hygienic items. The staff is exceptional, providing wonderful, attentive and helpful service with multi-lingual abilities and attention to detail. The heavenly beds ensure a great night's sleep with guests praising the comfy beds and pillows. The Imperial Hotel Tokyo is a true gem that oozes with old world charm and historical significance, providing guests with the ultimate luxurious experience at a bargain compared to other five-star hotels in the area.
Just 5 minutes on foot from a metro station, this luxury, high-rise hotel overlooks the gardens and lakes of Tokyo Imperial Palace.
Summary of reviews
Palace Hotel Tokyo is a luxurious and elegant 5-star hotel located in the heart of Tokyo, offering an excellent location near various subway stations and major tourist destinations. The hotel is situated in a peaceful oasis with a stunning garden and a park nearby, perfect for relaxation. Guests can enjoy a morning jog around the beautiful Imperial Palace, which is right next to the hotel. The hotel's breakfast is considered the best by far during travelers' trips to Japan with a variety of excellent food and a great view. The rooms are spacious, well-maintained and oozing with high-end touches that make for an unforgettable stay with balconies offering stunning views of Tokyo. The staff's exceptional customer service and attentive nature are praised with guests noting the excellent service and natural hospitality from every staff member. The hotel is renowned for its exceptional services, catering to kids and business travelers alike. Overall, Palace Hotel Tokyo is a true gem that reminds guests of the beauty and splendor of the city, providing a perfect escape to relax and find solace.
Offering elegantly appointed and spacious guestrooms, exquisite cuisine, an invigorating spa and fitness club, a bakery and pastry shop, a seasonal outdoor pool, a conference room and a very convenient location in the heart of Tokyo, Grand Nikko Tokyo Daiba is an ideal hotel for all kinds of travellers.
Summary of reviews
The Grand Nikko Tokyo Daiba is a luxurious and sophisticated 5-star hotel that offers exceptional services and facilities. The hotel's location is perfect for a vacation with easy access to transportation and nearby shopping malls and restaurants. Guests have praised the hotel's cleanliness, spacious and well-equipped rooms and friendly and accommodating staff. The breakfast is delicious and offers a variety of options, including sushi. The swimming pool is clean and comfortable, although access is chargeable and children under 16 are not allowed. The hotel is also accommodating to families with young children, offering larger beds and child toilet seats. Business travelers will appreciate the hotel's convenient services and good value for money. The hotel is also accessible for guests with disabilities. Overall, the Grand Nikko Tokyo Daiba is a superb hotel that provides guests with a memorable and indulgent stay.
This stylish 5-star hotel in Tokyo offers luxurious accommodation, beautifully furnished guestrooms, a fitness club, a restaurant and a business centre, thus catering to all guests' needs.
Contemporary luxury meets traditional Japanese elegance in this 5-star hotel, which boasts 164 guestrooms including 8 suites. Apart from a convenient location in the heart of Tokyo, Andaz Tokyo also offers panoramic views of the city and of Tokyo Tower, as well as a plethora of amenities and facilities to help guests relax and unwind after a long day.
Summary of reviews
Andaz Tokyo - A Concept by Hyatt is a luxurious hotel located in the center of Tokyo, offering stunning 360-degree views of the city's bustling business district, Hibiya Park and the Imperial Palace. The hotel's prime location above the Toranomon Hills Station makes it easily accessible to other stations, including Ginza and Roppongi. Guests have praised the quality of breakfast served at the hotel, describing it as delicious and incredible with a wide variety of food items. The rooms are spacious, stylish, clean and modern, reflecting Japanese style and offering a cozy and homely atmosphere with excellent amenities. The hotel has exemplary cleanliness standards with the housekeeping team maintaining neat and tidy rooms. The staff are friendly, helpful and efficient, providing excellent service and attention to detail. Andaz Tokyo - A Concept by Hyatt is a must-visit hotel for anyone looking for an exceptional experience in Tokyo, offering a perfect balance between comfort and opulence, making for a truly luxurious stay.
Hotel New Otani Makuhari consistently receives high praise for its ideal location and superior accommodations. Positioned near Makuhari Messe, it offers unmatched convenience for guests attending events, with a covered walkway ensuring seamless access to the exhibition center. The proximity to Kaihin-Makuhari train station and scenic coastline enhances transportation options and sets the scene with beautiful views. Additionally, abundant shopping and dining opportunities, like Mitsui Outlet Park and Aeon Mall, enrich the guest experience.
The hotel stands out for its luxurious accommodations, marked by spacious rooms often presenting sea views. Guests commend the cleanliness and comfort of the rooms, underscoring a relaxing atmosphere ideal for both leisure and business stays. The exceptional service provided by the staff is a highlight, noted for their friendliness and helpfulness, which significantly contributes to a memorable visit.
Hotel New Otani Makuhari also offers a rich breakfast buffet, showcasing a wide selection and high quality. While pricing and crowding are occasional concerns, the diversity and taste cater well to varying preferences. The hotel impresses with thoughtful amenities for families, creating a welcoming environment for guests with children. The combination of attentive service and special provisions for young visitors enhances the family-friendly ambiance.
Despite minor maintenance remarks, the high cleanliness standards reflected throughout the hotel—from rooms to shared spaces—further elevate the guests' experience. Although Wi-Fi connectivity is mentioned as an area for improvement, the overall facilities maintain a robust reputation. The hotel’s pool and parking facilities complement the stay, with the pool offering an enjoyable perk despite additional costs, and the parking providing easy access and convenience.
The beds generally receive positive feedback, noted for comfort and spaciousness, despite isolated comments suggesting improvements. For business travelers, the hotel's strategic location and accommodating environment like room upgrades and proficient staff make it a sought-after choice. The hotel consistently meets expectations as a luxury destination through opulent designs, impeccable service, and well-maintained facilities.
Overall, Hotel New Otani Makuhari blends luxury with practicality, making it a preferred option among travelers seeking high-quality accommodations in an excellent location.
The unique design of InterContinental Yokohama Grand representing a white sail has turned the hotel into the city's most distinguished landmark. Boasting luxurious guestrooms and fancy suites, the hotel offers breathtaking views over the bay, as well as exquisite local and international cuisine, spa and fitness facilities and spacious meeting venues.
Summary of reviews
The InterContinental Yokohama Grand by IHG, is a luxurious and opulent hotel located in a modern and clean area, right next to the Pacifico Conference Centre and the expansive port. The hotel's location is superb with Rainbow Bridge visible from some rooms and guests can comfortably sit by the window and enjoy the harbor view. The hotel boasts spacious and clean rooms with fantastic views, making it a great choice for those traveling with a lot of luggage. The hotel's high standard of cleanliness throughout its facilities is highly praised by guests. The staff is described as kind and providing attentive service, making for a comfortable and enjoyable stay. The hotel is suitable for families and couples alike with activities for kids and upscale amenities and attractions nearby. The InterContinental Yokohama Grand is the perfect choice for those looking for a romantic and luxurious getaway. Overall, guests have labeled their stay as the best and exceptional, expressing happiness and satisfaction with the hotel's facilities and services.
First opened in 1938, Dai-ichi Hotel is situated in the Shimbashi area, right in the heart of the bustling city of Tokyo, thus offering easy access to many means of transportation and sights. Its luxurious interiors and heartfelt service will leave every single guest absolutely satisfied with their stay.
Summary of reviews
Dai-ichi Hotel Tokyo has garnered high praise from its guests, particularly for its exceptional location. Situated conveniently next to Shimbashi Station and near Ginza, the hotel provides seamless access to various transportation options and a plethora of shopping and dining venues. Its strategic position allows easy travel to other key areas such as Hibiya Park and the Imperial Palace, making it ideal for both business and leisure travelers.
Guests frequently commend the hotel for its spacious and comfortable rooms, which are notably large by Tokyo standards. The rooms, equipped with a wide range of amenities, maintain a classical elegance and offer stunning city views, including Tokyo Tower. Cleanliness is a strong point with meticulous room upkeep contributing to an overall relaxing experience.
The hotel receives mixed feedback regarding its breakfast offerings. While the Japanese-style breakfast is highly acclaimed, the Western options and buffet receive more varied reviews with some guests finding them bland or overpriced. Despite this, the hotel's dinner experience is well-received with multiple dining options and high-quality food both within and around the hotel premises enhancing the guests’ culinary experiences.
Service at Dai-ichi Hotel Tokyo stands out with staff often described as courteous, friendly and highly professional. This exceptional service extends to meticulous room cleaning, which guests highlight as a key feature of their stay.
Amenities such as WiFi and gym facilities receive more mixed reviews. While the WiFi is generally reliable for basic browsing, it may not suffice for more intensive tasks. The gym, located off-site and requiring an additional fee, is seen as less convenient and somewhat dated.
Families and business travelers alike find the hotel accommodating with spacious room configurations suitable for families and amenities that cater to business needs. The hotel's vibrant neighborhood adds to its appeal, offering a rich nightlife scene and numerous dining options.
Overall, the Dai-ichi Hotel Tokyo successfully blends classic elegance with modern convenience, making it a satisfying choice for a diverse range of guests.
The Gate Hotel Asakusa Kaminarimon by Hulic is a boutique hotel located in Asakusa. It offers 136 elegantly decorated guestrooms and wonderful views of the city of Tokyo and the surrounding sights.
Summary of reviews
The Gate Hotel Kaminarimon by Hulic is highly acclaimed for its prime location in Asakusa, Tokyo, offering close proximity to major attractions like Senso-ji Temple and Kaminarimon Gate, along with easy access to multiple metro lines and both Narita and Haneda airports. The bustling daytime atmosphere with numerous nearby restaurants and shopping options gradually transitions into a calmer evening setting, providing a balanced urban experience. The scenic rooftop terrace and panoramic views from select rooms of iconic landmarks like Tokyo Skytree add to its geographic allure, making it a preferred choice for tourists and travelers.
The breakfast service at the hotel receives widespread praise for its quality, taste and freshness with dishes complemented by a small buffet and stunning views from the breakfast area. Although some guests find the menu somewhat repetitive and express desires for more variety, including traditional Japanese and gluten-free options, the overall dining experience is memorable and satisfying.
The hotel’s restaurant and rooftop bar offer commendable dining and drinking experiences, despite some guests mentioning limited menu options and small portions. The quality of food receives mixed reviews, but the rooftop bar stands out for its spectacular views of the Tokyo Skytree and Mt. Fuji and exceptional service, making it a popular evening spot among guests.
Rooms at the hotel are frequently praised for their spaciousness, comfort and cleanliness. Features such as adjustable heating and cooling, separate bath and shower areas, comfortable beds and good soundproofing contribute to a restful stay. While some notes about dated decor and occasional minor wear and tear exist, the overall feedback depicts a high standard of accommodation.
Staff at The Gate Hotel Kaminarimon by Hulic are consistently recognized for their friendliness, helpfulness and professionalism. Many guests highlighted the staff’s excellent English skills and their willingness to go above and beyond to accommodate special requests. The commendable service significantly enhances the overall guest experience, making stays memorable.
WiFi at the hotel presents a mixed bag with some guests finding it strong and fast, while others experience occasional connectivity issues. However, the hotel provides rental routers for improved access, generally meeting basic traveler needs.
The nightlife around the area offers a perfect blend of tranquility and lively city life with numerous restaurants and bars easily accessible. The hotel's rooftop bar provides a serene retreat with picturesque views, appreciated by guests looking for peaceful yet scenic evening experiences.
Beds at the hotel are frequently described as very comfortable, contributing to a restful night's sleep. Despite a few isolated concerns regarding pillow preferences, additional pillow options help cater to diverse needs, ensuring a comfortable rest for most guests.
The hotel’s four-star amenities and service receive positive feedback, highlighting the clean, modern facilities and the exceptional service provided by the staff. The value for money and the stylish ambiance make it an attractive option for both leisure and business travelers.
For business travelers, the hotel offers a quiet and comfortable environment with useful amenities like a printer and dedicated workspace in rooms. The location and excellent service make it a convenient choice for business trips.
Couples celebrating special occasions like honeymoons and anniversaries have enjoyed personalized touches such as complimentary drinks and cakes, making their stay memorable. While specific surprises for honeymooners were sometimes lacking, the overall experience remained positive.
In summary, The Gate Hotel Kaminarimon by Hulic presents a highly recommended accommodation option in Tokyo, praised for its excellent location, comfortable rooms and outstanding service. Despite minor areas for improvement, the overall experience is highly satisfactory for a wide range of travelers.
Grand Hyatt Tokyo is a luxurious hotel nestled in the heart of Roppongi, Tokyo. The hotel boasts 387 rooms and 28 suites which combine the subtle Japanese aesthetics with the contemporary urban style and they create a warm atmosphere that reminds you of home. Thanks to the hotel's convenient location, guests have direct access to all the important and famous sights, as well as to many distinguished shops and restaurants in the hotel's vicinity.
Summary of reviews
The Grand Hyatt Tokyo is a luxurious and highly recommended five-star hotel in the heart of the trendy Roppongi district in Tokyo. Guests appreciate the hotel's excellent location, as it is within walking distance to various amenities such as shops, restaurants and residential areas and offers stunning views of Tokyo Tower from certain rooms. The breakfast buffet offers a good variety of international and Japanese options with fabulous and speedy service. The rooms are spacious, clean, comfortable and well-kept with spectacular views of Tokyo Tower, tea and coffee amenities and well-equipped bathrooms. Exceptional cleanliness throughout the hotel is noted by guests, along with very friendly, attentive and helpful staff. However, a few guests have had negative encounters with staff members and some have complained about small rooms, old furniture and a lack of charging outlets. The hotel is a top-choice for business travelers and the luxurious atmosphere is sure to make guests feel like royalty during their stay in Tokyo.
Hotel New Grand was built in 1927 and has since played a pivotal role in the hotel industry of Japan. Boasting a very convenient location close to the Yokohama Bay and the Haneda airport and offering easy access to Japan's most visited areas such as Tokyo, Kamakura and Mt. Fuji, the hotel is an ideal choice for all kinds of travellers. Guests can choose among a plethora of rooms and suites in the main building or the tower, all of which offer luxurious accommodation and high standards of hospitality.
Summary of reviews
Hotel New Grand in Yokohama receives glowing reviews for its exceptional location, consistently praised for its proximity to major attractions such as Chinatown, Motomachi and Yamashita Park. The waterfront setting offers scenic views of the harbor, Hikawa Maru and Bay Bridge, enhancing the guest experience with picturesque moments. Its accessibility is further boosted with a short walk to the Minato Mirai subway line and bus stops, including direct access from Haneda Airport.
The hotel's breakfast is highly acclaimed, offering both Japanese and Western-style options that guests find delicious and of high quality. Signature dishes like French toast and Monte Cristo sandwich receive special mentions. The elegant dining setting, particularly in the Normandy Restaurant overlooking Yokohama Port, adds to the experience. Though the breakfast menu could benefit from more variety and a buffet option, overall satisfaction remains high, supported by friendly and attentive service.
Dining at the hotel extends beyond breakfast with a variety of culinary delights. The Italian and French restaurants, room service and SEA GUARDIAN II bar earn praise for quality and taste. While some meals are considered pricey, the high quality and service level balance the cost. Signature dishes like Napolitan pasta and Seafood Doria, along with the historical ambiance and exceptional staff service, make dining at Hotel New Grand a memorable experience.
Rooms at Hotel New Grand are noted for their spaciousness, cleanliness and stunning views of the bay and surrounding landmarks. Although some rooms may appear dated, the classic and vintage decor is appreciated for its charm. The functionality, luxury amenities and large corner rooms with panoramic views elevate the guest experience. The Tower building rooms, in particular, are highlighted for their fantastic night views.
The hotel's cleanliness consistently impresses guests. The rooms and public areas are well-maintained, contributing to a sense of comfort and luxury. While occasional minor issues like dust and signs of wear in bathrooms are noted, the overall standard of cleanliness remains high. The blend of classic architecture with modern cleanliness appeals to many visitors.
Outstanding service from the staff is a hallmark of Hotel New Grand. The friendly, attentive and professional demeanor of the hotel personnel enhances the guest experience significantly. Personalized gestures and exceptional detail to attention leave lasting impressions on visitors, who feel valued and well-cared for.
Wi-Fi connectivity at the hotel has mixed reviews with some guests experiencing excellent service while others find it unreliable. Despite this, the ample availability of outlets and the helpfulness of staff ensure overall guest satisfaction.
Parking at Hotel New Grand presents a unique experience with its lift-style underground system. Though it can be challenging for larger vehicles, the staff's helpfulness in navigating the process is appreciated. While some find the parking fees and system inconvenient, it remains a functional solution for guests.
Families find Hotel New Grand particularly welcoming with spacious rooms, child-friendly amenities and a considerate staff making travel with children enjoyable. The convenient location and special touches, such as preparing cribs and personalized arrangements, contribute to a positive family experience.
Overall, Hotel New Grand combines historic elegance, exceptional service and modern comfort to provide a memorable stay in Yokohama, ensuring guests leave with positive and lasting impressions.
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