Shangri-La Tokyo is a great option for families with kids looking for a comfortable and enjoyable stay in the city. The hotel offers the possibility for children to use the club floor and the food options are not only delicious, but the room service can accommodate requests for kid-friendly adjustments. The rooms are well soundproofed, allowing for a comfortable sleep. Moreover, families can also request children amenities in advance, but it's advisable to confirm during check-in to avoid last-minute inconveniences. Guests have enjoyed celebrating events, such as birthdays with their family of four, in the hotel's restaurants. The hotel also offers a refreshing experience for families that can't travel frequently with no shortage of positive comments from guests on this matter. However, some guests experienced issues with room maintenance, such as the need for a humidifier and encountered some difficulties during breakfast with low tables and sofa seating arrangements that were not ideal for young children.