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Summary of reviewsHotel Marttel in Karlovy Vary garners positive reviews across several aspects, offering a blend of tranquil surroundings and convenient access to the city's main attractions. Ideally situated near the city center and key attractions like the colonnades and spa center, the hotel benefits from scenic views and adjacent natural settings. Guests appreciate the ample free parking, which allows them to easily explore the city on foot. Although the hilltop location can pose a challenge for some, the overall peaceful environment and proximity to public transport add to the convenience.
Breakfast at Hotel Marttel receives favorable feedback for its variety and abundance, providing a satisfying start to the day with a range of sweet and savory options. The beautiful and peaceful atmosphere of the breakfast room enhances the dining experience, although some guests noted a lack of variety over longer stays.
Dinner options are limited to nearby eateries, as the hotel does not serve dinner. Guests nevertheless find excellent dining experiences in the vicinity with restaurants and a bowling alley close by. Staff recommendations often lead to delightful meals, making the absence of onsite dining less of an issue.
Rooms at Hotel Marttel are spacious and clean, featuring modern amenities like fridges and large TVs. However, guests have noted that the decor and furnishings are outdated and there are issues with room maintenance such as mold and dim lighting. Nonetheless, the generally clean and functional rooms provide a comfortable stay.
Cleanliness is a mixed bag with many guests praising the general upkeep of the rooms and public areas, while some report issues in specific areas like bathrooms, which suffer from mold and poor air circulation. Despite this, the hotel's overall hygiene standards remain acceptable.
The staff at Hotel Marttel receive high praise for their friendliness and helpfulness, providing a warm and accommodating service. Guests frequently commend the reception staff for their professionalism and readiness to meet special requests, significantly enhancing the guest experience.
The hotel also offers free and generally reliable Wi-Fi, although some guests have experienced weak connections on higher floors. Despite these occasional issues, the Wi-Fi service meets the needs of most visitors, supporting various online activities.
Ideal for families, Hotel Marttel provides a welcoming environment with large family rooms, a play corner for kids and a peaceful atmosphere. The accommodating staff and convenient family amenities contribute to a pleasant stay for families with children.
The beds at Hotel Marttel receive positive feedback for being comfortable and spacious, contributing to a good night's sleep. Occasional complaints about the beds being too soft or the pillows too hard are outliers in the generally positive reviews.
As a three-star hotel, Marttel offers reasonable prices, though some guests feel it falls short in certain areas like cleanliness and overall maintenance. Despite this, the hotel's affordability makes it an attractive option for budget-conscious travelers.
Overall, Hotel Marttel provides a satisfactory experience with its strategic location, friendly staff, comfortable rooms and family-friendly facilities. With room for improvement in specific areas, it remains a good choice for visitors to Karlovy Vary. Show more
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Hotel near Golf Courses
Included in general lists of golf hotels, Hotel Marttel provides accommodation for golfers visiting Karlovy Vary. Its location offers access to the road network for reaching golf courses in the wider region.
Family Friendly Hotel
Situated near Mill Colonnade, this hotel offers a charming stay in a quiet neighborhood. Its central location and comfortable accommodations make it a suitable choice for families exploring Karlovy Vary.
Dog Friendly Hotel
This hotel is a welcoming choice for pet owners and offers numerous pet-friendly policies and facilities. A dedicated dog walking area, dog beds, biscuits, and a dog water station are available. Small breeds are especially welcome.
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, Kč 8 per night
Should the dog owner notify you before checking in? Not necessarily
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes on special sheets.
Are the dogs allowed on beds? Yes on special sheets.
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? No
Offers basic amenities and is located in Karlovy Vary. It is a budget-friendly option with a decent guest rating.
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Room Types
Single RoomEn-suite room with a TV, a minibar, and a small seating area. Rooms have a balcony or large windows.
Double or Twin RoomEn-suite room with a TV, a minibar, and a small seating area. Rooms have a balcony or large windows.
Triple RoomThis spacious room comes with a private bathroom with a shower, a TV and a minibar.
Economy Single RoomEn-suite room with a TV, a minibar, and a small seating area.
Special Offer - Double or Twin Room with Wellness PackageThis package includes:
- accommodation for 2 people
- buffet breakfast
- 1 x afternoon coffee or tea and dessert for 2 people. (between 3 pm and 5 pm)
- 1 x partial massage for 25 min.
- 2 x public transport ticket for 2 people
- 1 x bottle of wine in the room
- 10% discount on treatments at the Prestige salon
Double or Twin Room with BalconyA seating area with a flat-screen TV, a desk and a private bathroom are offered in this twin/double room.
Superior Double RoomA seating area with a flat-screen TV, a desk and a private bathroom are provided in this double room. The unit offers 1 bed.
Guest Reviews
7.4
Good
Location
Hotel Marttel in Karlovy Vary is widely praised for its location according to guest reviews. The hotel is situated in a tranquil area, often described as peaceful and quiet, yet it remains conveniently close to the city center. Most reviewers noted that the city center is accessible on foot within 10-15 minutes, although the return journey is uphill and can be challenging, especially for older guests or those less fit.
The proximity to key attractions such as the colonnades and the spa center, typically around a 10-minute walk, was appreciated. Many guests mentioned the hotel’s advantageous position next to a forest, providing a pleasant natural environment and hiking opportunities. The presence of a bus stop near the hotel offers an easy and quick public transport option for reaching the city center.
Parking is another highlighted feature with ample free spaces available right in front of the hotel. This convenience allows guests to leave their cars and explore the city on foot.
Despite being a bit outside the city center and situated on a hill, the location is generally considered very good due to the scenic views over Karlovy Vary and the relatively short walking distance to the main attractions. The hotel also benefits from its position near the local football stadium and a bowling alley, adding to the entertainment options nearby.
Overall, Hotel Marttel’s location, combining peaceful surroundings with easy access to the city’s main sights and amenities, has left a positive impression on most guests.
Breakfast
At Hotel Marttel, breakfast generally receives positive remarks from guests, offering a variety of options that cater to different tastes. Many reviewers appreciated the wide selection of dishes, describing the breakfast as hearty and abundant. Sweet and savory pastries, fresh bread, eggs and an assortment of beverages, including good coffee, were often mentioned. The buffet style allowed for a diverse and satisfying start to the day.
Guests often highlighted the atmosphere of the breakfast room, noting it as beautiful and peaceful. Despite occasional comments about the dining area being small and sometimes crowded, the staff's efficiency in replenishing items ensured that most guests left satisfied.
However, there were some mixed reviews. A few guests noted that the breakfast selection could become monotonous over longer stays with limited variety in fruits and jams. Some mentioned issues like unwashed fruit and dry bread. While the majority found the food fresh and delicious, others criticized the quality, describing it as adequate but not exceptional.
Overall, the breakfast at Hotel Marttel seems to offer good value for the price, fitting well within the expectations for a hotel of its category. The rich and varied options left many guests pleased, even though there is some room for improvement in terms of variety and quality.
Dinner
Hotel Marttel offers a conveniently located dining experience despite some limitations. While the hotel itself doesn't serve dinner and the dining room is only open for breakfast, there are several nearby restaurants that guests have positively reviewed. Highlights include a wonderful restaurant and even a bowling alley close to the hotel, ensuring guests have access to enjoyable dinner options. The hotel also provides a refrigerator for drinks, though the bar is not operational and there's no common area for evening gatherings.
For breakfast, there are suggestions that the hotel could enhance the quality of ingredients, as the current offerings include the cheapest hot dogs, hard salami and cheese. However, the nearby dining options often come highly recommended with guests discovering spectacular alternatives recommended by the hotel staff. Despite having to venture out for dinner, those who did so found nice dinners and delightful nearby eateries, which made their overall dining experience enjoyable.
Rooms
Hotel Marttel's rooms receive a mix of feedback with notable highlights and points for improvement. Guests frequently mentioned the spaciousness and cleanliness of the rooms with some rooms featuring balconies and modern conveniences like fridges and large televisions. Comfortable beds and cozy environments were also appreciated, adding to a sense of convenience and practicality for a range of stays.
However, many reviews pointed out that the room furnishings and facilities are significantly outdated with worn-out furniture, dated bathrooms and a need for thorough renovations. Issues such as poor room heating, a persistent smell of smoke in some rooms and a lack of proper maintenance like mold presence and dim lighting were commonly noted. The limited mobility access and inconsistent room cleaning throughout stays were also points of concern.
Despite the room's functional nature, the overall aesthetic and comfort are impacted by the aged decor and unmodernized amenities. The location's convenience and the generally clean state of the rooms are significant positives, but the need for comprehensive updates is evident to enhance guest satisfaction at Hotel Marttel.
Beds
Hotel Marttel receives high praise for its beds, which are often described as comfortable, large and new. Guests frequently mention the soft and pleasant mattresses, which contribute to a good night's sleep. The bedding quality is generally lauded with many appreciating the clean and well-maintained linens, including freshly changed sheets and snow-white comforters. The spaciousness of the beds, sometimes noted as king-size or huge, adds to the overall positive experience.
However, there are occasional complaints about the beds being too soft or sagging, as well as concerns about the hardness of the pillows. Some mention issues such as stains on bedding or a lack of sufficient bedspread covers, but these points seem to be exceptions rather than the norm.
Ultimately, most guests find the sleeping arrangements at Hotel Marttel to be very satisfying, thanks to the comfortable, large beds and quality mattresses, which ensure a restful stay.
Cleanliness
Hotel Marttel offers a varied experience when it comes to cleanliness. Many guests have praised the hotel for being clean and pleasant with room sizes comfortably large and well-maintained. Daily room services ensure fresh towels and tidy spaces, enhancing the overall feeling of cleanliness. The beds are noted to be clean and comfortable and the hotel maintains a high standard of hygiene in public areas, making it an ideal spot for short stays.
However, the reviews also highlight some consistent issues. While overall room cleanliness is generally without complaints, specific areas such as bathrooms often fall short. Reports of mold, poor air circulation and outdated fixtures are common, suggesting that some bathrooms are in dire need of renovation. Unclean conditions under beds, stained carpets and old furnishings further emphasize the need for improved upkeep in certain rooms.
Guests frequently mentioned the presence of unpleasant smells, ranging from smoke to sewage, which detracts from the otherwise satisfactory experience. The cleanliness of the rooms can be hit-or-miss with some areas neglecting thorough cleaning processes, such as removing previous guests' trash or ensuring fresh bedding.
In summary, while Hotel Marttel meets guests' expectations with its large, comfortable and often clean rooms, attention to specific cleaning details, especially in the bathrooms and addressing unpleasant odors could significantly enhance the overall guest experience.
Staff
Hotel Marttel boasts a remarkably friendly and accommodating team, consistently highlighted by guests in their reviews. The reception staff, noted for their politeness and professionalism, are always ready to assist with inquiries and special requests. Many guests appreciated the warm welcome and pleasant demeanor of the receptionists, who often communicated efficiently in perfect German.
While the majority of the reviews praised the staff's friendliness and helpfulness, mentioning their willingness to ensure a comfortable stay, a few reviews indicated some inconsistencies, such as employees being unable to provide information about tourist attractions or isolated instances of unprofessional behavior.
Despite these minor setbacks, the general sentiment toward the hotel staff remains overwhelmingly positive. Guests frequently commend the staff for their warm hospitality, efficient service and their readiness to accommodate special requests, even allowing late breakfasts. The overall impression is that the staff at Hotel Marttel strive to maintain a high standard of service, contributing significantly to the positive experiences of the guests.
Wi-Fi
At Hotel Marttel, guests can generally enjoy access to free and fast Wi-Fi throughout their stay. Many reviews highlight the availability of a robust Wi-Fi connection in the rooms with optimal performance noted by several visitors. The internet speed is often described as fast and good, making it suitable for various online activities.
However, there are some inconsistencies in the Wi-Fi experience. While the Wi-Fi signal is strong for some, others have reported weak or unstable connections, particularly on higher floors like the third and fifth. There are also mentions of momentary outages and difficulties accessing the internet with one guest noting a problematic modem setup.
Overall, the Wi-Fi service at Hotel Marttel meets the needs of most guests, providing a functioning and fast internet connection with occasional reported issues. The availability of free parking is an additional convenience that complements the Wi-Fi service.
Family
Hotel Marttel stands out as an ideal destination for families, providing a welcoming atmosphere and facilities designed with younger guests in mind. The hotel offers large, comfortable family rooms that accommodate various family sizes, making it suitable for families with children of all ages, including infants requiring cribs or high chairs. Many guests appreciated the availability of a play corner for small kids, ensuring that children are entertained during their stay.
Parents can feel at ease knowing that the hotel maintains a quiet environment, shielding families from noise disturbances and providing a peaceful retreat. The warm reception and accommodating staff further enhance the family-friendly experience, attending to specific needs and requests efficiently.
In terms of convenience, the hotel boasts ample free parking spaces and a reception desk that operates 24 hours, adding to the ease of stay. Dining options are also conveniently close with a delicious restaurant just 300 meters away and a nearby sports bar for casual outings. Breakfast options cater well to active families, although some guests encountered minor issues, such as a missing mattress in a travel crib, which management deemed unnecessary.
Overall, the family-oriented and hospitable environment of Hotel Marttel, combined with its strategic location and thoughtful amenities, make it a perfect choice for a family getaway.
3 Star
Hotel Marttel, labeled as a three-star establishment, presents a mixed picture when it comes to meeting expectations associated with its rating. Reviews reveal that while some aspects of the hotel live up to the three-star standard, there are several areas where it falls short.
Guests indicate that the hotel does offer reasonable prices, considered satisfactory, but slightly below average in terms of price-quality ratio. For a three-star hotel, certain facilities and services align with what one might expect; however, significant inconsistencies have been noted. For instance, while the breakfast offered typically corresponds to a three-star standard, it was often described as not worthy of the rating.
Cleanliness issues were a frequent concern with reports of dirty cutlery, dishes and glasses. This detracts from the overall experience, giving a sense of poor maintenance. Similarly, the bathrooms did not match the quality depicted in photos online and did not meet typical three-star hotel standards. The reception service also received criticism, being described as very poor by several guests.
The critique extends to the overall vibe and history of the property with comments suggesting it might have been repurposed from a hospital, further straying from the expectations of a cozy and inviting hotel stay.
While some guests acknowledged that Hotel Marttel does indeed reflect the essence of a three-star hotel, many felt that the actual experience did not live up to the rating. The reality of the hotel, according to numerous reviews, diverges from what is projected in its marketing, leading some to question the authenticity of its three-star status. Despite this, the affordability of the rates provides a silver lining for budget-conscious travelers, albeit with tempered expectations.
Business
Hotel Marttel is a small business hotel ideal for short business stays. It provides essential business facilities including meeting rooms, a business center and conference rooms. Guests appreciate the free Wi-Fi available for meetings and the convenience of good parking within the hotel's courtyard. The services and accommodations are suitable for business purposes and come at reasonable prices. Additionally, the hotel offers adequate amenities for a simple, functional stay. While the suggestion for having trash cans in the rooms has been noted, overall the facilities support the needs of business travelers efficiently.
Accessible
Hotel Marttel offers a blend of positive and practical features for guests with disabilities, making it a generally accessible choice for travelers. The hotel provides several accessibility amenities, including accessible bathrooms, rooms equipped for accessibility and a ramp for wheelchairs. Most guests noted the ease of finding the hotel and mentioned its convenient location, roughly a ten-minute walk from the city center and spa facilities. The availability of handicap parking and elevator access adds to the convenience.
Notably, the hotel caters well to wheelchair users with accessible rooms and spaces, though there were mentions of the entrance door being quite narrow, which could pose a challenge. Public transportation is also easily accessible with a bus stop right next to the hotel, enhancing mobility for those who may rely on it.
Guests commented positively on the free parking space and the hotel's overall good foot accessibility. The staff received high praise for their excellent service, ensuring a comfortable stay. However, while some found the breakfast satisfactory, there were minor complaints regarding the temperature of certain food items.
In summary, Hotel Marttel is a practical choice for travelers requiring accessibility features, combining convenience and a supportive staff to enhance the overall experience.
Dog Friendly
Hotel Marttel has established itself as a welcoming choice for pet owners. The hotel offers numerous pet-friendly policies and facilities that ensure both pets and their owners have a comfortable stay. Dogs, particularly small breeds, are allowed and can be brought along without any hassles. Pet owners will appreciate the dedicated dog walking area, as well as the provided amenities like dog beds, biscuits for dogs and a dog water station. Nearby dog-friendly places enhance the experience, making it convenient to explore the surroundings.
While the hotel generally maintains a welcoming atmosphere for pets, some challenges were noted, such as a high fee for bringing dogs and occasional disturbances from barking dogs in adjacent rooms. Nonetheless, overall, the hotel’s pet-friendly approach and extensive amenities make it a solid option for travelers with pets.
No, Hotel Marttel doesn't have any pool.
No, a spa isn't available at Hotel Marttel.
Yes, Hotel Marttel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Hotel Marttel.