Best Western Plus Kelowna Hotel & Suites

Kelowna 49.88493800, -119.42901800 , 2402 Highway 97 North (Show on Map)
8.2
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Best Western Plus Kelowna Hotel & Suites consistently receives high marks from guests for its strategic location, exceptional service, and range of amenities, making it a popular choice for both leisure and business travelers. Nestled in the heart of Kelowna, the hotel is conveniently situated near the airport, shopping areas, and various dining options, allowing guests easy access to attractions such as the Orchard Mall, wineries, and golf courses. The pleasant views from the rooms only add to the hotel's charm.

Visitors frequently praise the extensive complimentary breakfast, highlighting its variety and quality. The buffet includes hot items, fresh fruits, and pastries, which are often compared favorably to restaurant offerings. The inviting breakfast atmosphere and attentive service make it a significant highlight of many stays.

The rooms are well-regarded for their spaciousness, cleanliness, and comfort, suitable for families or longer stays. Equipped with modern amenities, some rooms feature full kitchens and balconies with serene views. Attention to cleanliness is evident throughout the property, contributing to a peaceful and welcoming atmosphere.

The staff at the hotel consistently receive accolades for their friendly, professional, and accommodating nature. Guests frequently mention particular staff members for their exceptional service, reinforcing the hotel's reputation for outstanding hospitality. Check-in is frequently noted as smooth, and both human and pet guests receive a warm welcome.

For relaxation, guests appreciate the integration of spa and pool facilities, although there are occasional mentions of minor issues with the hot tubs and pool maintenance. Families, in particular, find the hotel to be a great fit due to its family-friendly accommodations, pet-friendly policies, and enjoyable amenities such as the pool and hot tubs.

The hotel's pet-friendly status is a notable highlight, with thoughtful arrangements ensuring convenience for travelers with dogs. Rooms offer direct access to grassy areas, and the staff's welcoming attitude enhances the stay for guests with pets.

Overall, the Best Western Plus Kelowna Hotel & Suites stands out as a clean, comfortable, and hospitable choice, offering an ideal blend of amenities and services for a memorable stay in Kelowna.
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Categories
Hotel near Golf Courses
This hotel is located near GolfTown and offers an indoor pool, an outdoor hot tub, and an onsite pub. It also provides a complimentary breakfast and is close to the Okanagan Golf Club. The hotel offers convenience and amenities suitable for golf travelers.

Hotel near Ski Resorts
Provides comfortable accommodations with suites and amenities like a pool and hot tub, appealing to families and travelers seeking relaxation after skiing. Its location on Highway 97 offers convenient access to various Kelowna attractions and routes to ski resorts.

Family Friendly Hotel
While specific family amenities are not detailed in the provided context, Best Western properties often include pools and complimentary breakfasts, which are beneficial for families.

Dog Friendly Hotel
This hotel allows two dogs of any size in designated rooms for an additional fee of CA$25 per dog, per night. All pet-friendly rooms are located on the ground floor. There is a pet relief area on the property.

Hotel with Swimming Pool
Offers a heated mineral pool that is open year-round, along with two outdoor hot tubs. The pool area features a unique glass wall system that opens up to the sunshine during warm days.

  Heated Pool    Indoor Pool  


Business Hotel
This hotel features 9 meeting rooms and 5,910 square feet of function space, including a rooftop terrace. It offers Executive King Guest Rooms designed for business travelers and is a GreenLeaders Gold level hotel with modern amenities.

Accessible Hotel
Best Western Plus Kelowna Hotel & Suites has wheelchair accessible rooms available. The hotel provides an elevator for access to upper floors. They also offer accessible public areas.

Hotel with Gym
This hotel features a state-of-the-art fitness room with treadmills, an elliptical, a recumbent bicycle, a dual multi-trainer pulley system, free weights, and exercise balls. It also offers a heated indoor mineral pool and two outdoor hot tubs for relaxation after a workout.

4-Star Hotel
This hotel provides comfortable suites and a range of amenities. It is well-suited for both short and extended stays, offering convenience and value for guests.

Hotel with Indoor Pool
This hotel boasts a large, all-season heated mineral indoor saltwater pool with a unique glass wall system that can open to allow sunshine. It also includes two outdoor hot tubs and a spa, with the pool and hot tub open daily from 8:00 a.m. to 10:00 p.m.

Hotel with Heated Pool
This hotel offers a heated mineral pool that is open year-round for guest enjoyment. It also features two outdoor hot tubs and a glass wall system around the pool area that can open in warm weather.

Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Romantic Hotel

Room Types
Queen Room with Two Queen Beds - Non-Smoking This air-conditioned room features a microwave and mini refrigerator.

Queen Room with Two Queen Beds with Patio Located on ground floor with patio, this room is hypoallergenic with a cork floor.

King Room with Sofa Bed - Non-Smoking This air-conditioned room features a balcony with a courtyard view, refrigerator, and coffee machine.

Queen Suite - Non-Smoking This air conditioned suite features a separate bedroom with 2 queen beds, coffee machine, and mini refrigerator.

Executive King Room - Non-Smoking The spacious room is located in the tower on a higher floor. It features air conditioning, a balcony, mini refrigerator, and microwave.

Queen Room with Two Queen Beds with Balcony This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Queen Room with Two Queen Beds - Courtyard View This air-conditioned room features either a balcony or a patio with courtyard view, a mini refrigerator and microwave.

Queen Suite with Balcony - Non-Smoking This air-conditioned suite features a balcony with courtyard view, coffee machine and mini refrigerator.

Family Suite - Non-Smoking The air conditioned suite has 2 separate bedrooms and features a full kitchen.

Deluxe Queen Room - Non-Smoking This air-conditioned room features a microwave and refrigerator.

Queen Room with Balcony - Non-Smoking Located in the tower, this air conditioned room features a balcony, coffee machine and mini refrigerator.

King Suite with Sofa Bed - Non-Smoking This air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom.

King Room with Balcony - Non-Smoking This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace. The unit has 1 bed.

Queen Room with Bath Tub - Disability Access The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.

Guest Reviews
8.2
Very Good
Location
Positioned in a strategic spot, the Best Western Plus Kelowna Hotel & Suites boasts a prime location that guests consistently appreciate. Visitors find it convenient with its proximity to the airport, shopping areas, and various dining options. It's easily accessible and centrally located, placing guests within walking distance to many attractions, including the Orchard Mall and numerous restaurants. The hotel not only offers good access to major stores and shopping centers but also ensures an easy commute to the city's highlights such as wineries and golf courses. Guests are quick to mention the pleasant views from the rooms, contributing to the overall favorable experience. Complemented by clean and updated facilities, including a pool, gym, and hot tubs, the hotel stands out as a convenient base for both leisure and business travelers exploring Kelowna and its surrounding areas.

Breakfast
The breakfast at the Best Western Plus Kelowna Hotel & Suites has garnered significant praise from its guests, showcasing a remarkable variety and a consistently satisfying experience. Guests frequently highlight the abundance of options available, ranging from hot items like omelettes, scrambled eggs, and bacon, to an array of fresh fruits, juices, and delightful Danish pastries. Many visitors appreciate the complimentary breakfast buffet, describing it as plentiful and better than some paid meals, and lauding its role in enhancing their stay by saving both time and money.

The breakfast offerings are often described as versatile, with items being rotated daily, keeping things fresh and interesting for longer stays. Some guests have even gone as far as to claim it rivals meals provided in nearby restaurants. Service during breakfast and the inviting atmosphere of the breakfast area also add to the enjoyable experience. While a few guests noted issues such as crowded spaces or occasional shortages for late comers, the majority found the breakfast experience to be a significant highlight of their stay. The positive feedback, especially regarding variety and quality, indicates why many guests consider the breakfast a key reason to return to the hotel.

Rooms
The Best Western Plus Kelowna Hotel & Suites offers rooms that consistently garner praise for their spaciousness and cleanliness. Guests appreciated the ample room size, making accommodations comfortable for couples or families. Many rooms come equipped with cozy beds, clean linens, and some feature appealing views, such as garden or courtyard scenes that add to their tranquility. The presence of balconies in several rooms is a noteworthy convenience, enhancing their appeal.

The hotel's location is favorably mentioned for its central positioning close to shops and attractions, making it a strategic spot for exploring Kelowna. The rooms include modern amenities that cater well to travelers, with some suites providing full kitchens suitable for families or longer stays.

Despite the mostly positive feedback, there are occasional mentions of areas needing improvement, such as minor issues with room updates and housekeeping inconsistencies. However, these seem to be the exception rather than the rule. Overall, the accommodations are described as comfortable, well-kept, and conducive to a pleasant stay.

Beds
The beds at the Best Western Plus Kelowna Hotel & Suites consistently earn praise for their comfort, a recurring theme in guest reviews. With several guests noting the beds as very comfortable or even amazing, it seems that many visitors have enjoyed a great night's sleep here. The bedding adds to this cloud-like comfort, contributing to an overall restful experience. However, while the majority appreciate the comfort level, a few guests mention a preference for firmer mattresses and larger pillows, and some encountered minor maintenance issues such as mattress indentations or loose hairs on the bedsheets. Overall, the spacious rooms coupled with the well-reviewed beds indicate that the hotel prioritizes guest comfort, making it a favorable choice for travelers seeking restful accommodations.

Cleanliness
Nestled in the heart of Kelowna, Best Western Plus Kelowna Hotel & Suites consistently impresses with its cleanliness and comfort. Guests frequently highlight the spotless condition of the rooms, praising the hotel for its meticulous upkeep. Many remark on the comfort of the beds and the overall serene atmosphere, contributing to restful stays. The property, both inside and out, is noted for its cleanliness, with well-maintained grounds and facilities adding to its appeal. Despite its otherwise tired appearance in certain areas, particularly in the breakfast room, the hotel’s positive aspects overshadow these minor setbacks. Complementing the physical environment, the staff receive acclaim for their friendly, helpful demeanor, ensuring bookings and stays are handled with care. The attention to cleanliness, coupled with the hotel's convenient amenities and quiet surroundings, enhance the guest experience, making it a clean, comfortable choice for travelers visiting Kelowna.

Staff
The reviews for the staff at the Best Western Plus Kelowna Hotel & Suites paint a vivid picture of positivity and excellence. Guests consistently highlight their experiences with the friendly, accommodating, and professional team. Check-in is described as quick and easy, with guests noting a warm welcome from the front desk staff. Names like Levi, Mike, and Angela are singled out for their exceptional service, showcasing the friendly and helpful nature that many guests repeatedly mention.

Guests appreciate the staff's responsiveness, noting that requests are addressed swiftly, leaving a lasting impression. Even pets receive a warm welcome, adding to the overall accommodating atmosphere. The staff's ability to manage unexpected situations and provide upgrades or special assistance is commendable, ensuring a pleasant stay for all visitors.

Front desk personnel, notably individuals like the supervisor Nancy, are praised for going above and beyond in their duties, further cementing the reputation for outstanding service. Despite a couple of isolated incidents, the overwhelmingly positive feedback underscores the staff's role in enhancing the guest experience. Overall, the courteous and attentive service from the team at Best Western Plus Kelowna leaves guests with fond memories and a desire to return.

Spa
The spa facilities at the Best Western Plus Kelowna Hotel & Suites generally provide a pleasant experience, with guests appreciating the convenience of the indoor pool's sliding doors leading to the outdoor hot tub area. The on-site spa is described as a charming feature of the hotel. However, some guests have encountered issues with the hot tubs, noting that they were often colder than expected or not functioning, which detracted from their relaxation experience. Despite these setbacks, the overall integration of the spa with other hotel amenities, like the hot breakfast, contributes positively to guests' stays.

Pool
At the Best Western Plus Kelowna Hotel & Suites, guests generally seem to enjoy the benefits of the pool facilities, particularly the hot tubs. The indoor pool is praised for its accessibility and size, offering a refreshing spot to cool off, especially during the summer months. Families find the pool and hot tubs to be a great feature, with their cleanliness often highlighted in reviews. Some guests appreciate the well-maintained environment and proper COVID measures in place during their stay. The pool area itself is described as pleasant and quiet, contributing to a relaxing experience. However, there are occasional mentions of industrial aesthetics and chilly pool temperatures, which might detract from the overall experience for some. While there are criticisms regarding the cleanliness of the pool, with some describing it as cloudy or dirty, many guests still note its enjoyable aspects, suggesting a mix of experiences related to upkeep. Overall, the hotel's pool facilities provide a nice, inviting setting for leisure and relaxation.

Family
Nestled in a convenient location easily accessible by highway, the Best Western Plus Kelowna Hotel & Suites offers a comprehensive experience tailored for families, including those traveling with pets. Families find comfort in the hotel's spacious, family-friendly accommodations, which provide ease and safety, helping to create memorable stays. Particular highlights for young ones include the delight of enjoying hot chocolate from the lobby's coffee machine and the engaging outdoor courtyard area, which allows parents and kids to unwind and play.

While the hotel is celebrated for being pet-friendly, with facilities like grassy areas and suitable rooms for guests with dogs, its crowning glory for families is undoubtedly the pool and hot tubs. Despite some concerns about maintenance, many families enjoyed these features, finding them ideal for weekends. The lure of the outdoor BBQ stations further enhances the experience, as they provide a fantastic setting for family grilling and gatherings.

The staff's attention to detail and warm hospitality have earned praise, ensuring that guests feel welcome and attend to any needs promptly. Families appreciate the grab and go breakfast for its surprising variety and convenience, rounding off a pleasant stay perfectly suited for short visits. With a balance of room amenities and accessibility, the property remains a favorable choice for families looking for a quick getaway or stopover in Kelowna.

Dog Friendly
Nestled in the heart of Kelowna, the Best Western Plus Kelowna Hotel & Suites stands out as a prime choice for travelers with pets, offering exceptional convenience and comfort for furry companions. Guests rave about the hotel's strategic design, where many rooms provide seamless access to a grassy courtyard, perfect for leisurely walks and playtime. This thoughtful arrangement ensures that dogs can enjoy direct access to outdoor spaces, an appealing feature for pet owners seeking a hassle-free stay.

The hotel's commitment to pet-friendly hospitality shines through in its spacious accommodations, with many patrons noting the ample room perfect for both humans and their canine friends. Guests frequently comment on the fenced areas available, adding an extra layer of safety and freedom for pets to roam about happily. Booking with a dog is a straightforward process, and the hotel staff's welcoming and accommodating attitude further reinforces its reputation as a pet-friendly haven.

Whether for a short visit or an extended stay, Best Western Plus Kelowna Hotel & Suites integrates pet-friendly elements seamlessly into the guest experience, making it an excellent choice for those traveling with dogs in tow.


Yes, Best Western Plus Kelowna Hotel & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Best Western Plus Kelowna Hotel & Suites.

Yes, Best Western Plus Kelowna Hotel & Suites welcomes dogs.

No, parking facilities aren't available at Best Western Plus Kelowna Hotel & Suites.

Yes, Best Western Plus Kelowna Hotel & Suites has a gym.

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