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Summary of reviewsThe Coast Capri Hotel in Kelowna receives significant praise for its well-rounded amenities and service, particularly highlighting its strategic location, accommodating and friendly staff and comfortable accommodations. Centrally located, the hotel provides easy access to downtown Kelowna, local stores, restaurants and the Capri Mall, making it convenient for both leisure and business travelers. Despite its proximity to the highway, the design ensures a quiet stay with comfortable rooms and pet-friendly facilities.
Breakfast at the hotel is well-received for its quality and reasonable pricing with guests enjoying various dishes, notably the eggs Benedict. While some mention the lack of complimentary breakfast and a preference for a wider variety, the availability of takeout options like a breakfast box is appreciated. Dinner offerings are similarly praised with diverse menu options and well-prepared dishes, such as gluten-free and dairy-free brownies and nachos. While there were minor comments on service speed, the overall dining experience is positive, bolstered by the convenience of on-site dining.
Guest reviews of the rooms emphasize cleanliness, comfort and practical amenities. Many appreciate the spacious, well-laid-out rooms with comfortable beds and balconies offering pleasant views. Though a minority pointed out issues with dated decor or maintenance discrepancies, the overall sentiment is that the rooms provide a comfortable and restful environment. Positive comments particularly focus on the effective housekeeping and clean, well-maintained bathrooms.
Cleanliness is a notable strength of the hotel with the majority of reviews praising the spotless condition of rooms and common areas. Some guests mentioned inconsistencies in housekeeping services, which were available only on request, but generally, the hotel’s cleanliness standards contribute greatly to the guest experience.
The staff at Coast Capri Hotel are frequently recognized for their friendliness, professionalism and exceptional service. Guests highlight the welcoming nature, efficiency during check-in and check-out and personalized service from the staff, particularly mentioning individuals like Trevor for their excellent hospitality. The positive interactions with the staff significantly enhance the overall stay.
The hotel’s amenities, including the pool area, receive consistent praise. The outdoor pool is described as beautiful, well-maintained and equipped with ample sunbeds, contributing to a relaxing experience. Additionally, the poolside food and beverage service, along with the adjacent spa, adds to the leisure and enjoyment for guests of all ages.
Families find the Coast Capri Hotel to be accommodating and suitable with amenities that cater to children and adults alike, including a spa for kids and well-received staff services. Although some guests mentioned limited family spacing, the overall family-friendly atmosphere is cherished.
For business travelers, the hotel’s location, coupled with efficient services like a business center and swift check-out process, make it a practical choice. The prime location ensures ease of access to main roads and local dining options, while the staff's assistance with business needs is highly appreciated.
Overall, the Coast Capri Hotel strikes a balance between comfort, convenience and excellent service, making it a favored choice for a variety of travelers, including families, business visitors and pet owners. The combination of strategic location, friendly staff, clean and comfortable accommodations and appealing amenities underscore its reputation as a reliable and welcoming place to stay in Kelowna.
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