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Summary of reviewsComfort Suites Kelowna in Kelowna provides a highly satisfying experience, particularly for families and those seeking convenience. Strategically located along the main road with easy access to highways and a variety of dining and shopping options, the hotel is an excellent base for exploring Kelowna and the broader Okanagan region. Despite being slightly north of downtown, its central positioning and family-friendly environment are consistently appreciated.
The breakfast service is frequently highlighted as a positive aspect, offering a wide range of delicious options, including hot food, that cater to diverse tastes. The cheerful and accommodating staff further enhance the breakfast experience, making it a pleasant start to the day.
Rooms at Comfort Suites Kelowna are noted for their cleanliness, modern decor and spaciousness, making them ideal for families and solo travelers. Many guests find the rooms well-equipped and stylish, though some note the beds can be a bit too firm. Nevertheless, the overall comfort and quietness of the rooms, combined with convenient amenities like fridges and sofa beds, contribute to a welcoming stay.
Cleanliness remains a strong point with guests praising the well-maintained rooms and common areas. Although there are occasional remarks about needed bathroom updates and minor cleanliness issues, the overall impression is one of a well-kept property.
The exceptional staff play a crucial role in the positive guest experiences at Comfort Suites Kelowna. From friendly front desk staff to efficient housekeeping, the team consistently provides warm and professional service, ensuring that guests feel welcomed and well-attended.
The pool area, featuring a fun water slide, is a significant draw for families, offering enjoyable moments for children. While the pool can become crowded at peak times and may need maintenance, it remains a popular and valuable addition to the stay.
Parking is generally convenient and well-regarded, though some guests mention tight spaces and limited spots due to construction. Despite these minor inconveniences, the included parking adds value to the stay.
Overall, Comfort Suites Kelowna stands out as a comfortable, convenient and family-friendly hotel that effectively meets the needs of travelers seeking a pleasant and memorable stay in Kelowna. Show more
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Categories
Hotel near Golf Courses
Included in golf packages with courses like Black Mountain, Shannon Lake, and Sunset Ranch. Listed as a best golf hotel popular with guests booking golf hotels and is located near The Okanagan Golf Club.
Hotel near Ski Resorts
Offers spacious suites and complimentary breakfast, catering to families and travelers seeking a comfortable and convenient stay. Its location on Highway 97 provides easy access to Kelowna attractions and routes to ski resorts.
Hotel for Honeymoon
This hotel offers suites and comfortable accommodations. It provides a convenient option for honeymooners seeking a relaxing stay.
Family Friendly Hotel
This hotel features an indoor pool with a waterslide, a splash pool, and a hot tub. All accommodations are suites with a fridge and microwave, and a hot breakfast is included. The hotel offers various suite configurations, including a Family Suite that sleeps six.
Hotel with Swimming Pool
This hotel offers pool facilities. It provides suite-style accommodations with additional amenities.
Heated Pool Indoor Pool Pool Water Slide
Business Hotel
Tailored for business travelers, this hotel features a 24-hour business center with computers and printing services. It offers meeting spaces accommodating up to 50 people, with catering and audio-visual equipment available.
Hotel with Parking
This hotel offers a stay and vacation package including free parking for up to 7 days. It provides a free hot deluxe buffet breakfast and pre-arranged shuttle or taxi to and from Kelowna International Airport.
Accessible Hotel
The Accessible Queen Suite at Comfort Suites Kelowna is designed for travelers with mobility challenges, featuring wider doorways and a wheel-in shower with a built-in bench and telescopic shower wand. Additional conveniences include a lowered bed and light switches, and a hearing-impaired doorbell that activates a flashing light.
Hotel with Gym
The fitness center is equipped with a stationary bike, treadmill, elliptical trainer, and universal weights. Additional stretching equipment is available upon request. The hotel also has an indoor swimming pool and a hot tub.
4-Star Hotel
This hotel provides suite-style accommodations with amenities. It is designed for comfort and convenience, catering to guests looking for a relaxing and well-equipped stay.
Hotel with Indoor Pool
This hotel features an indoor Splash pool with a thrilling 40-foot waterslide and a jetted hot tub. The pool facilities are open daily from 8 a.m. to 10 p.m., with the final hour reserved for quiet time. The pool is heated for guest comfort.
Hotel Taking Steps Towards Sustainability
Romantic Hotel
Hotel with Pool Water Slide
Hotel with Heated Pool
Room Types
King Suite with Sofa BedA flat-screen cable TV and a sofa bed are offered in this suite. A microwave, a fridge and tea and coffee-making facilities are included.
Please note that the room rate is based on 2 guests. Maximum occupancy is 6 guests (see Hotel Policies).
Premier One Bedroom SuiteA flat-screen cable TV and a spa bath are offered in this suite. A microwave, a fridge and tea and coffee-making facilities are included.
Queen Queen SuiteThe suite is furnished with a desk and a seating area and provides a tea and coffee maker and a safe deposit box.
Superior Queen Room with Two Queen Beds - Non-SmokingThe family room features air conditioning. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Location
Comfort Suites Kelowna in Kelowna boasts a strategically advantageous location, making it a highlight for many guests. Situated right on the main road, it offers easy access to the main highway, enhancing connectivity for travelers. Visitors appreciate its proximity to a variety of shopping centers, restaurants and essential amenities, making it a convenient pick for both short and extended stays. The hotel’s central positioning allows for effortless exploration of Kelowna and the broader Okanagan region, confirming its stature as a good base for city tours. With accessibility not compromised, guests who have vehicles find it exceptionally favorable, though some note it is slightly north of the downtown area. Nevertheless, the family-friendly environment and the convenience of being near everything one might need make its location a consistent advantage.
Breakfast
Comfort Suites Kelowna offers a breakfast experience that is generally well-received by its guests with many citing it as a positive start to their day. The breakfast bar is praised for its great variety and delicious options, including hot food choices that cater to different preferences, making it accessible to everyone. Guests have highlighted the inclusive breakfast as convenient and helpful, easing the travel experience. The cheerful and accommodating breakfast staff contribute significantly to the pleasant atmosphere and the availability of coffee and tea in the lobby is appreciated.
While many reviews highlight the breakfast as wonderful, fantastic and even the best they've had, there are some guests who feel the offerings could be improved. A few noted that the selection can be basic and repetitive with limited options on consecutive days. Some found it adequate but not exceptional and there are mentions of bottlenecks in service due to limited staff. Despite these minor criticisms, the majority consensus leans towards a very good, high-quality breakfast that adds value to the stay at Comfort Suites Kelowna.
Rooms
Comfort Suites Kelowna offers a delightful stay with rooms consistently praised for their cleanliness, modernity and spaciousness. Guests frequently highlight the rooms as being clean, well-equipped and beautifully furnished. The modern decor and recent updates make the rooms stylish yet functional, boasting comfortable amenities perfect for families and solo travelers alike. Many reviews commend the spaciousness of the rooms with ample space for families, including sofa beds and large king suites. The beds, however, receive mixed feedback with some guests finding them too hard.
The overall quietness of the rooms and the comfort they provide, including features like fridges and adjoining rooms, contribute to a welcoming atmosphere. Staff is frequently described as friendly and attentive, enhancing the warm experience. The value for money is also appreciated with guests noting the fantastic room sizes at reasonable prices.
Despite minor drawbacks such as missing bathtubs and firm beds, the rooms at Comfort Suites Kelowna are generally well-received for being clean, comfortable and expansive, making them an excellent choice for a pleasant stay.
Beds
Comfort Suites Kelowna has garnered a reputation for delivering a restful sleep experience to its guests, largely thanks to its commendable bedding options. Numerous reviews highlight the beds as being very comfortable with a variety of guests praising the comfort and the great selection of pillows provided. The majority of visitors have found the beds to be comfy, often calling them fantastic or super comfy and noting that they contributed to an overall restful stay. Some guests specifically appreciated the big, cozy beds and the clean, comfortable environment which was further enhanced by helpful staff.
However, not all reviews were uniformly positive. A few guests mentioned that the beds were less than ideal with some describing issues such as outdated mattresses, beds that sink in or squeaky, uncomfortable bed setups. Despite these occasional negative remarks, the overall consensus suggests that Comfort Suites Kelowna generally provides a comfortable resting experience, making it a solid choice for travelers in need of a good night's sleep.
Cleanliness
Comfort Suites Kelowna offers a mostly positive experience in terms of cleanliness with many guests highlighting that their rooms and the overall property are exceptionally clean and organized. The rooms are described as clean, spacious and well-furnished, often complimented for being both modern and comfortable. Several visitors appreciated the tidiness of common areas and the facility's overall neat appearance.
Guests were also pleased with the hotel's facilities and found the property well-maintained with clean eating areas adding to the positive remarks. Helpful and friendly staff further enhance the guests' stay and the combination of good cleanliness and excellent service stands out.
However, some areas could use improvement, specifically bathrooms, which several guests pointed out need deeper cleaning. A few reviews mentioned stale and stuffy air in rooms and minor cleanliness issues in the hallways and common areas. Construction noise and occasionally dusty linens were also noted.
Despite these minor drawbacks, Comfort Suites Kelowna generally provides a clean and pleasant environment, making it a reliable option for travelers seeking comfort and good service.
Staff
Comfort Suites Kelowna consistently receives high praise for its exceptional staff, who are often described as friendly, helpful and accommodating. Guests feel warmly welcomed from the moment of check-in with super friendly and personable front desk staff. The efficiency of the reception staff contributes to a smooth check-in process, creating a positive start to the stay.
The interaction with the staff, from front desk personnel to maintenance and cleaning staff, is marked by pleasant and professional service. Guests frequently highlight the staff's readiness to go above and beyond, showcasing their remarkable hospitality. Specific mentions of employees, such as Janice and Delilah, underscore the team's commitment to excellent guest experiences.
Housekeeping staff also receive commendations for their friendliness and effectiveness, contributing to the overall clean and comfortable environment of the hotel. Even amidst a notably limited staff, the service remains notably great, ensuring that guests' needs are met efficiently.
In summary, Comfort Suites Kelowna' staff significantly enhance the guest experience by consistently providing warm, friendly and efficient service, making stays memorable and enjoyable.
Pool
Comfort Suites Kelowna features a well-regarded swimming area that promises fun for families, particularly children. The pool and waterslide were frequently highlighted as great and fun with many guests noting how much their kids loved these amenities. The addition of a slide to the swimming pool is considered a must for kids and an awesome bonus for families. Guests appreciated the indoor setup with a hot tub and whirlpool, describing it as fantastic and a nice addition to their stay.
Although the pool area is generally praised, there were mentions that it could benefit from some maintenance and that certain facilities, like showers, were not operational. The swimming area occasionally felt crowded, which might make it less enjoyable during peak times and some guests experienced discomfort due to water quality issues.
Overall, Comfort Suites Kelowna' pool area is a major draw for families, providing enjoyable moments and adding value to the guest experience.
Parking
Comfort Suites Kelowna generally receives positive remarks for its parking facilities with many guests appreciating the good availability and convenience. Visitors attending events like car shows found the parking particularly accommodating. The included parking adds to the value of the stay. However, some reviews mention challenges, such as tight parking spaces and limited spots due to ongoing construction. Despite these occasional drawbacks, the overall sentiment suggests that parking at Comfort Suites Kelowna is generally sufficient and convenient.
Family
Comfort Suites Kelowna is an ideal destination for families, offering an array of activities tailored for kids. The hotel has consistently been praised for its family-friendly atmosphere, notably highlighted by its popular pool and waterslide, which many guests found to be a significant bonus for travelers with children. The pool area itself is a hit with the younger guests, providing endless entertainment and fun.
Families returning year after year underscore the hotel's commitment to accommodating their needs, especially convenient for those heading to nearby attractions like Big White. The rooms are equipped with essential amenities such as a microwave and fridge, enhancing the ease of traveling with kids. Despite the enjoyment, some guests have suggested improvements, such as better floor arrangements to reduce hallway noise from energetic children at night.
Overall, Comfort Suites Kelowna stands out as a welcoming and enjoyable stay for families, ensuring both kids and adults have a pleasant and memorable experience.
Pool Water Slide
The pool and water slide at Comfort Suites Kelowna are a highlight for families, especially those with children. Guests frequently praised the entertainment value the water slide added, complementing an already enjoyable swimming experience. The pool is designed with kids in mind, combining slides that are both fun and engaging. The water slide consistently received high marks from parents and children alike, ensuring delightful moments for young guests. Overall, the pool area with its slides stands out as a key feature, making it a popular attraction for families staying at the hotel.
Yes, Comfort Suites Kelowna has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Water Slide.
No, a spa isn't available at Comfort Suites Kelowna.
No, Comfort Suites Kelowna doesn't allow dogs.
Yes, parking facilities are available at Comfort Suites Kelowna.