Key West, 3850 North Roosevelt Boulevard24.570108,-81.753068(Show on Map)
7.6
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hilton Garden Inn Key West / The Keys Collection enjoys a largely favorable reputation among guests, highlighting its conveniently located property in Key West. The proximity to the airport and the availability of ample parking further enhance its appeal. Although slightly away from downtown and beach areas, the efficient and complimentary shuttle service provides seamless connectivity to popular Key West attractions, ensuring guests can easily explore the vibrant city center and enjoy local dining, shopping and beaches. The serene surroundings and well-maintained on-site amenities, including a spacious pool, contribute to a pleasant stay.
The breakfast service at the hotel garners mixed reviews; many commend the quality and variety of the breakfast offerings, as well as the excellent service from the staff. However, others express concerns over the cost, variety and occasional issues with the service. Dinner experiences are generally positive with guests enjoying the food quality at the in-house restaurant and pool bar, despite some noted inconsistencies in service and menu availability.
Rooms at the Hilton Garden Inn are mostly appreciated for their spaciousness, cleanliness and comfort, featuring modern amenities and well-maintained environments. Nevertheless, there are occasional mentions of maintenance and housekeeping issues, such as inconsistent cleaning and outdated fixtures, detracting from the overall experience.
Cleanliness receives mixed reviews—while many guests praise the tidy and comfortable accommodations, others report lapses in housekeeping standards, including dirty floors and musty smells. The staff is frequently highlighted for their friendliness and professionalism, significantly enhancing the guest experience, though there are occasional mentions of unresponsiveness or rudeness.
Wi-Fi service at the hotel is another point of contention with some guests finding it unreliable or slow. The pool area is a notable highlight, receiving praise for its size, peaceful atmosphere and late hours of operation, although maintenance and cleanliness issues are periodically mentioned.
Despite not being beachfront, the hotel's proximity to Smathers Beach is appreciated and the convenient transport options to the old town add to its appeal. Parking is readily available and conveniently located, though some guests are taken aback by the additional fees.
Families find the hotel to be a welcoming and enjoyable option for vacations with favorable comments about the family-friendly amenities, activities and accommodating staff. The beds are generally noted as comfortable, enhancing the overall guest experience, though there are mixed opinions regarding the firmness and quality of some beds and bedding.
In summary, Hilton Garden Inn Key West / The Keys Collection is a commendable choice for travelers seeking convenience and comfort with friendly staff, spacious rooms, a well-maintained pool and reliable shuttle service to explore Key West’s attractions. Areas for improvement primarily revolve around consistency in housekeeping, breakfast value and Wi-Fi reliability.
Categories
Golf
Offers comfortable rooms and is located near the Key West Golf Club. Features an outdoor pool and on-site dining.
Sustainability Journey
As a Hilton property, this hotel is committed to reducing single-use plastic amenities and expanding the use of energy-efficient LEDs. It offers on-property electric vehicle charging stations and provides two daily in-room bottled waters. The hotel also encourages eco-friendly transportation by offering discounts on bicycle rentals.
Business
The Hilton Garden Inn offers the Conservatory, a comfortable boardroom for small meetings, and a 24-hour business center. It provides dining at the Garden Grille and has a lobby and poolside bar. The hotel has a contemporary style with numerous complimentary amenities.
Accessible
The Hilton Garden Inn offers accessible rooms and facilities. This includes accessible parking, accessible bathrooms, and roll-in showers. It also provides visual alarms for guests with hearing impairments.
Gym
This hotel is part of the Hilton Garden Inn brand and includes a fitness center. It provides guests with the opportunity to exercise and stay active during their visit.
EV charging stations
Guests of this hotel have complimentary access to the electric vehicle charging stations located at the neighboring Fairfield Inn & Suites, as both properties are under the same ownership.
Outdoor Pool
This hotel offers an outdoor resort-style pool with a poolside bar, The Salty Lime Cabana Bar, serving lunch, dinner, and beverages.
Beach
Family
Pool
Outdoor Pool
Honeymoon
Cheap
3 Star
Room Types
King Room with Sofa BedThis triple room is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker and heating. The unit has 2 beds.
King RoomBoasting a balcony, this double room also offers air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
King Room with Tub - Mobility and Hearing AccessThe spacious double room offers air conditioning, a tea and coffee maker, heating and a flat-screen TV. The unit offers 2 beds.
Queen Room with Two Queen BedsThe quadruple room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV. The unit offers 2 beds.
Queen Room with Two Queen Beds - Mobility and Hearing AccessThis quadruple room is air-conditioned and has a flat-screen TV, a tea and coffee maker and heating. The unit has 2 beds.
King Room with Pool ViewThis triple room is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker and heating. The unit has 2 beds.
Queen Room with Two Queen Beds with Pool ViewThe quadruple room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV. The unit offers 2 beds.
Queen RoomThe spacious double room features air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV. The unit has 2 beds.
Premium Queen Room with Two Queen BedsThe quadruple room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV. The unit has 2 beds.
Premium King Room with Sofa BedThe triple room offers air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV. The unit has 2 beds.
Premium King Room with Sofa Bed and Garden ViewThe triple room is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit has 2 beds.
Queen Room with Two Queen Beds and Garden ViewThe quadruple room has a TV, air conditioning, a tea and coffee maker, as well as heating. The unit has 2 beds.
Queen Room with Two Queen Beds and Partial Gulf ViewThis quadruple room is air-conditioned and features a TV, a tea and coffee maker and heating. The unit offers 2 beds.
One-Bedroom King Suite with Sofa-BedThis suite is air-conditioned and has a flat-screen TV, a tea and coffee maker, a seating area and heating. The unit has 2 beds.
Guest Reviews
7.6
Good
Review Summaries
Location
Nestled in Key West, the Hilton Garden Inn Key West / The Keys Collection boasts a largely praised location, offering convenience and beauty to its visitors. Its proximity to the airport and ease of parking make it accessible for travelers. While a touch removed from the bustling downtown and beach areas, the hotel compensates with a reliable and complimentary shuttle service to the city center and Duval Street, ensuring guests can explore the heart of Key West without much hassle. Despite its slightly removed placement, many guests highlighted the serene environment and pleasant surroundings as a noteworthy aspect.
The location serves as a convenient base for those with vehicles, offering simple routes to local attractions and nearby shopping. For those aiming to be at the center of the action, the provided shuttle service significantly enhances the property's appeal, facilitating easy commutes to Key West's main attractions, restaurants, beaches and shopping areas. The on-site amenities like the pool, alongside the friendly staff, contribute positively to the guest experience, making this hotel a solid choice for visitors planning to explore both the immediate and extended vicinities of Key West.
Breakfast
The breakfast experience at Hilton Garden Inn Key West / The Keys Collection presents a mixed bag of impressions from its guests. Many reviewers complimented the breakfast for being delicious, well-prepared and satisfying with some even labeling it as excellent and very diverse. Guests enjoyed the variety and freshness of the dishes, as well as the excellent quality of service from the breakfast staff, which contributed positively to their dining experience.
However, not all feedback was glowing. Several guests noted the breakfast as being simple, basic or lacking in variety, particularly in dairy products and fruits. The breakfast’s high cost was a common point of contention with many guests feeling it was overpriced and not included in their booking despite expectations. Scheduling issues such as breakfast items running out quickly and the service being chaotic were also mentioned.
While some guests appreciated the quality and helpings of food, others were less impressed, highlighting issues like cold or undercooked items. The need to pay extra for certain breakfast items was a frustration for some, compounding the feeling that the meal was not a good value for money.
In summary, while the breakfast at Hilton Garden Inn Key West receives praise for taste and quality of service, the high cost and occasional lack of variety or organization leave room for improvement.
Dinner
The dinner experience at the Hilton Garden Inn Key West / The Keys Collection presents a blend of both positive and less satisfactory aspects. Many guests enjoyed their meals, describing the food as very good, excellent and even delightful. The Salty Lime bar received praise for its messy cheeseburger and expertly served margarita, highlighting its quality offerings. When accessed, the hotel's in-house restaurant was noted for its delicious food, while the food at the pool bar also received favorable comments.
However, some reviews highlighted inconsistencies and areas for improvement. There were mentions of infrequent staff presence at both the main bar and the pool bar with instances of guests needing to place their orders at the outdoor bar before eating inside. The availability of certain menu items, like pancakes during breakfast, was also inconsistent. Some guests found the dinner selection limited, the bar drinks overpriced and noted occasional issues with meal charges.
While the overall sentiment points towards a generally good dining experience, there are clear areas where service and availability could be enhanced to meet guests' expectations fully.
Rooms
Hilton Garden Inn Key West / The Keys Collection offers a mixed experience when it comes to their rooms. Many guests have found the rooms to be spacious, clean and comfortable with several reviews highlighting the satisfaction with the room size and cleanliness. Modern amenities and a well-maintained environment are often appreciated, making the stay comfortable for visitors. Positive reviews also mention great features like comfortable beds, spa-like bathrooms and convenient layouts.
On the other hand, some reviews pointed out issues with cleanliness and maintenance, including instances of dirty rooms, mold and outdated fixtures. Housekeeping services appear to be inconsistent with some guests reporting that their rooms were not cleaned daily or the cleaning was not thorough. There were occasional mentions of rooms having an unpleasant odor, dampness and malfunctioning amenities such as broken shower handles and air conditioning.
Moreover, several guests noted that their rooms did not match the descriptions provided during booking, leading to disappointments upon arrival. The location of rooms within the hotel complex also drew mixed feedback with some rooms being situated far from main amenities like the pool, which could be an inconvenience.
Overall, while many guests had a positive and enjoyable stay thanks to the comfortable, spacious and clean rooms, there remain areas for improvement, particularly in housekeeping consistency and room maintenance.
Beds
Guests at Hilton Garden Inn Key West generally note that the beds offer good comfort with many describing them as comfortable and clean. Several reviewers highlighted the presence of very comfortable beds, a soft and cozy bed and comfortable bedding. However, there are mixed opinions as well with some guests experiencing issues such as hard or squeaky beds, discomfort caused by dense pillows and inadequate cleanliness of the bedding. Challenges with sofa beds, including lack of bedding and unmade setups, were also frequently mentioned. Despite these issues, many found the overall sleeping experience positive, particularly appreciating the comfort of king and queen size beds.
Cleanliness
Hilton Garden Inn Key West / The Keys Collection appears to evoke mixed feelings regarding its cleanliness. Many reviews commend the hotel for being clean and well-maintained, particularly highlighting the clean and comfortable rooms, spacious accommodations and pleasant staff. The lobby consistently receives praise for its cleanliness and the overall property is noted to be well laid out and easy to navigate.
However, there are numerous concerns about inconsistent and sub-par cleaning services. Some guests reported issues such as dirty floors, musty or moldy smells, stained carpets and outdated furniture. Specific areas like the pool and bathrooms also received criticism for cleanliness with mentions of mold, mildew and dirty conditions. The frequency of room cleaning appears to be insufficient for some guests, who noted multiple requests for service, which were not always fulfilled.
Mixed feedback indicates that while many areas of the hotel are clean and comfortable, attention to detail in housekeeping and maintenance might require improvement to enhance the overall guest experience.
Staff
The Hilton Garden Inn Key West / The Keys Collection hotel has garnered a mix of feedback regarding its staff with a notable emphasis on their friendliness and accommodating nature. Many guests described the staff as very friendly, welcoming and efficient. Specific mentions were made of the helpful and personable receptionists who went out of their way to resolve issues and provide excellent service. The hotel pool bar staff and bartenders were praised for creating an enjoyable and friendly atmosphere, which added to the guests' positive experiences.
Several reviews highlighted the professionalism of the lobby staff and the exceptional service provided by the hotel's manager and housekeeping team. The concierge, particularly someone named Mai, received commendations for being extremely helpful and kind.
However, there were also recurring mentions of negative experiences. Some guests encountered staff who were unresponsive, rude or indifferent, particularly at the front desk. Issues with poor housekeeping and maintenance delays were noted, leading to some dissatisfaction. The feeling of being treated differently depending on how reservations were made also stood out.
Despite the occasional lapses in service and some isolated complaints about staff attitude, the majority of feedback suggests that guests found the staff at Hilton Garden Inn Key West to be a key positive aspect of their stay, contributing to a generally favorable impression of hotel services.
Wi-Fi
The Hilton Garden Inn Key West / The Keys Collection has received mixed reviews regarding its Wi-Fi service. While some guests noted that they could log into platforms like Netflix on the TV, suggesting some level of connectivity, others found the Wi-Fi unreliable, slow or even non-existent at times. The rooms do have USB 2.0 sockets available for charging devices, which is a convenient feature. However, several guests also mentioned poor cell reception at the hotel, compounding the connectivity issues. Overall, while there are some positive aspects, the Wi-Fi service at the hotel may not meet all guests' expectations consistently.
Pool
The pool at the Hilton Garden Inn Key West / The Keys Collection consistently receives praise for its size, peaceful atmosphere and overall aesthetics. Guests have described the pool area as beautiful, spacious and enjoyable with some highlighting the surrounding garden-like ambiance. The pool stays open late, which many find convenient and the presence of a poolside bar adds to the relaxing experience.
There is live music at times, which enhances the ambiance and the Jacuzzi near the bar is a favored feature. However, there have been recurring issues with cleanliness and maintenance, such as cloudy water, missing marcite and occasional absence of towels. Some guests have noted the pool area can become crowded and noise from the main road can be disruptive. Despite some concerns, many found the pool to be a nice place to unwind and appreciated the overall serene environment.
Beach
The Hilton Garden Inn Key West / The Keys Collection offers a convenient transport option to the old town and guests appreciate the proximity to the beach despite it not being beachfront. Although some reviews mention a lack of direct beach access and views, the hotel’s location near Smathers Beach is often highlighted positively. The hotel's pool area and bar receive favorable mentions with guests enjoying these amenities as an alternative to the beach. However, a few guests noted noise issues, both from early morning roosters and nearby road and construction activity. While some visitors pointed out the absence of beach towels and the need for a short walk to reach the beach, overall, the nearby beach access remains a significant advantage for guests staying at this hotel.
Parking
Many guests have commended the Hilton Garden Inn Key West / The Keys Collection for its convenient and ample parking options, often describing it as close to the rooms and offering ease of access. Some even mentioned that they were provided a free parking voucher or that parking was free for guests. However, several reviews highlighted the additional costs associated with parking with a fee of typically $15 per day being mentioned frequently. This fee, combined with other resort fees, was often seen as a surprise and a source of frustration for some guests. Despite the convenience of on-site parking, there were mentions of it being expensive and not included in the room rate, which led to disappointment among a few visitors. Overall, while the parking experience was positive in terms of availability and proximity, the associated costs were a notable downside for many.
Family
The Hilton Garden Inn Key West / The Keys Collection emerges as a top destination for family vacations, providing a welcoming and enjoyable atmosphere for both kids and adults. Families particularly appreciate the family-friendly location and the range of family activities offered. Children delight in the family-friendly pool and many families noted their kids enjoyed the space.
The hotel extends thoughtful amenities for families, including free child meals and family discounts. Additionally, a friendly reception and general family atmosphere enhance the overall experience. Despite some minor inconveniences, such as occasional service issues, families consistently found the hotel to be great for family trips.
The accommodating nature of the hotel staff, providing additional rooms and addressing needs promptly, also comes through positively. Guest reviews underline the Hilton Garden Inn Key West as an ideal and kid-friendly place for a perfect family vacation, where families felt welcomed and well-cared for.
4 Star
Hilton Garden Inn Key West / The Keys Collection garners mixed reviews with respect to its four-star rating and overall facilities. Positively, the hotel is praised for being clean and offers friendly service, aligning well with some expectations of a four-star establishment. Guests appreciate its good value for money considering the generally high prices in Key West with a convenient shuttle service to downtown being a notable feature.
However, several reviews highlight that the property does not fully meet the Hilton brand and quality standards. Descriptions indicate a simple and somewhat old appearance with some amenities either lacking or not as advertised. The hotel's luxury is perceived to have diminished, leading to a consensus that the four-star rating might be misleading. Despite occasional five-star level service, the overall experience suggests it leans more towards moderate satisfaction rather than luxury.
Business
The Hilton Garden Inn Key West / The Keys Collection proves to be a viable option for business travelers. Guests frequently praise the helpfulness of the reception staff, ensuring a smooth check-in experience. Cleanliness seems to be a consistent highlight with multiple reviews positively noting the condition of the rooms.
For those needing to manage expenses, the facility supports business payments, simplifying financial transactions. It is mentioned as being particularly suitable for business meetings, suggesting that the hotel provides adequate spaces or services for such events.
While the hotel's gym is currently closed, which may inconvenience some guests, additional amenities such as a shuttle bus service and complimentary drinks round out the stay. Although navigating certain aspects of the hotel might present some challenges, the overall feedback remains positive, making it a commendable choice for professionals visiting Key West.
Outdoor Pool
The outdoor pool at Hilton Garden Inn Key West / The Keys Collection has garnered overwhelmingly positive feedback from guests. Many have remarked on the very nice and beautiful pool area, appreciating the large, uncrowded space it offers. The presence of an outdoor Jacuzzi and hot tub has been highlighted as particularly amazing and adds to the area's appeal. Guests frequently enjoyed the clean and pretty pool with nice pool facilities that include cabanas.
The poolside experience is enhanced with amenities such as a pool bar and tiki bar, both of which have received excellent reviews, even though the pool bar was noted as rarely open. The staff around the pool area are described as lovely, contributing to a great overall check-in and pool service experience.
The outdoor area is well-maintained, though guests occasionally noted the presence of iguanas, which adds to the tropical ambiance. Many guests expressed their love for the pool area and appreciated the privacy it offers, making it a delightful spot for relaxation.
Luxury
The Hilton Garden Inn Key West / The Keys Collection offers a pleasant stay with several luxurious touches. Guests particularly appreciate the luxury Jacuzzi near the bar, which adds a special allure to the experience. The inclusion of breakfast and a bar also enhances the attractiveness of the hotel. However, some visitors feel that the hotel doesn't quite meet 4-star standards and believe that it could improve to match the expectations set by its price range. Overall, while there are notable elements of luxury, there is a consensus that the hotel could enhance its luxurious appeal to better align with guest expectations.
FAQ
Yes, Hilton Garden Inn Key West / The Keys Collection has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Key West / The Keys Collection.
No, Hilton Garden Inn Key West / The Keys Collection doesn't allow dogs.
No, parking facilities aren't available at Hilton Garden Inn Key West / The Keys Collection.
Yes, Hilton Garden Inn Key West / The Keys Collection has a gym.
