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Summary of reviewsThe Capitana Key West offers an exceptional stay with a variety of positive attributes that enhance guests' experiences in multiple areas. Located conveniently close to downtown Key West yet providing a tranquil waterfront setting, the hotel strikes an excellent balance between accessibility and peaceful retreat. Guests enjoy stunning views of the bay and the Gulf of Mexico, although a car is necessary to visit the main attractions.
Breakfast at The Capitana Key West receives mixed reviews. While some guests appreciate the convenience and variety of the continental offerings, others feel that the selection could be more diverse and the quality improved. Dinner at the hotel is more consistently praised, especially for the food and drinks at the Tiki and outside bars, though the limited menu and early closing times can be inconvenient.
Accommodations at The Capitana Key West are widely praised for their modern design, cleanliness and comfort. Rooms are spacious, well-equipped and beautifully decorated, often featuring private balconies with scenic views. The meticulous housekeeping ensures a spotless environment, contributing to the overall luxurious feel of the property.
The hotel staff is consistently commended for their friendliness and professionalism, enhancing the welcoming atmosphere and ensuring that guests' needs are promptly met. Although there are occasional mentions of less enthusiastic staff members, the general consensus is that the team goes above and beyond to provide excellent service.
The pool area stands out as a highlight, offering a clean and relaxing environment with additional amenities like a hot tub and a poolside tiki bar serving delicious food and drinks. Its inviting atmosphere and extended hours make it a favorite spot for guests to unwind.
Families find The Capitana Key West especially accommodating with spacious rooms and family-friendly amenities that ensure a comfortable stay. The hotel’s pool and secluded beach area provide ample opportunities for both relaxation and play.
The gym, while small, is well-maintained and equipped, meeting the basic fitness needs of guests. WiFi service is generally reliable and convenient, though some guests experience varying connection quality throughout the property.
Overall, The Capitana Key West offers a delightful blend of comfort, convenience and serene beauty, making it an ideal destination for both relaxation and exploration in Key West. Show more
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Categories
Luxury Hotel
A boutique waterfront hotel offering a tropical sanctuary experience. Its waterfront location and boutique style provide a unique and relaxing stay. The focus on creating a tropical sanctuary enhances its appeal.
Family Friendly Hotel
The Capitana Key West is a hotel known to be family friendly.
Dog Friendly Hotel
The Capitana Key West provides a comfortable and pet-friendly atmosphere. The hotel's amenities and services ensure a pleasant stay for both guests and their dogs.
Romantic Hotel
This hotel offers a blend of modern amenities and a relaxed atmosphere. Its waterfront location and comfortable accommodations make it a great choice for couples seeking a laid-back escape.
Hotel with Gym
This hotel is listed as one of the best hotels with gym and fitness center in Key West. It provides fitness amenities, ensuring guests have access to exercise equipment during their stay.
Hotel for Honeymoon
Hotel with Swimming Pool
Outdoor Pool
4-Star Hotel
Hotel with Outdoor Pool
Room Types
King Room with BalconyThe spacious double room provides air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Queen Room with BalconyThis air-conditioned quadruple room features a desk, a balcony, sea views and a private bathroom. The unit offers 2 beds.
Queen Room - Disability AccessThis air-conditioned quadruple room has a desk, a balcony, sea views and a private bathroom. The unit has 2 beds.
King Room with Sea ViewThis air-conditioned quadruple room has a desk, a balcony, sea views and a private bathroom. The unit has 2 beds.
King Room - Disability AccessThis air-conditioned quadruple room features a desk, a balcony, sea views and a private bathroom. The unit offers 2 beds.
Double Room with Balcony and Sea ViewThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Two-Bedroom SuiteThis spacious suite features 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with sea views, this suite also features air conditioning and a TV. The unit has 3 beds.
Two-Bedroom VillaThis apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features air conditioning, a tea and coffee maker, a TV and a balcony. The unit offers 3 beds.
Deluxe VillaThis apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment has air conditioning, a tea and coffee maker, a TV and a balcony. The unit offers 3 beds.
Guest Reviews
9.0
Excellent
Location
The Capitana Key West is situated in an ideal location, offering a mix of convenience and tranquility. Guests appreciate its beautiful setting by the water, providing stunning views of the bay and the Gulf of Mexico, which adds to the relaxing ambience of the hotel. The property is a short drive from downtown Key West, typically taking around 5 to 10 minutes by car or Uber to reach popular spots like Duval Street and Mallory Square. This makes it convenient for guests to explore the vibrant city life without being immersed in the hustle and bustle.
Although it's not within walking distance to the main attractions and the historic city center, its location away from the tourist crowds ensures quiet and peaceful evenings. The hotel's proximity to the water is frequently praised, although some guests mention that it’s on a non-swimming beach and requires a car to visit the main city. Moreover, ample parking space is available and finding parking downtown is manageable.
Overall, The Capitana Key West is praised for balancing access to Key West’s key attractions with a serene, waterfront ambiance, perfect for a tranquil retreat while still being close enough to the action.
Breakfast
The breakfast experience at The Capitana Key West has garnered mixed reviews from its guests. On the positive side, many have appreciated the convenience and variety of the breakfast offerings, noting that it included items like hot meals, fresh fruit, pastries and beverages such as coffee and juice. There were also mentions of particularly delicious and plentiful breakfasts that exceeded some guests' expectations. The continental breakfast, often included in the resort fee, was a welcome touch for many who found it added value to their stay.
However, there were significant criticisms regarding the minimalistic and repetitive nature of the breakfast choices. A common complaint was the limited variety with some guests disappointed by the lack of fresh options and vegetables. The use of disposable plastic tableware and the overall presentation did not align with the luxurious feel of the hotel, leading to a perception of the breakfast being below standard for such a high-priced establishment. Some described the breakfast as more fitting for a budget motel, citing it as mediocre or substandard compared to other amenities offered by the hotel.
Many expressed dissatisfaction with the breakfast environment, pointing out issues such as cramped spaces and inadequate seating, which made the experience less enjoyable. The breakfast service was also critiqued for its late start time and short serving window, which could be inconvenient for early risers or those preferring a leisurely morning meal.
In summary, while the breakfast at The Capitana Key West has its highlights with some guests genuinely enjoying the offering, there is substantial room for improvement to meet the higher expectations set by the hotel's other luxurious aspects. A shift towards more fresh, varied and environmentally friendly options could greatly enhance the overall guest experience.
Dinner
Dinner at The Capitana Key West receives mixed reviews with a general consensus pointing towards a satisfactory but room-for-improvement experience. The Tiki and outside bars stand out as popular spots, praised for their phenomenal and tasty food offerings. Many guests find the food to be delicious, the drinks at the bars savory and strong and the poolside food and drink service as an added bonus to their stay.
However, limitations are noted in terms of restaurant availability and operating hours. With no dedicated dine-in restaurants on the premises and the existing bar closing by 8:00 pm, late-night dining options are scarce, pushing guests to venture outside for meals. While the food quality is often described as good to great, the menu options are slim and can be pricey, which is in line with other hotels in the area.
The packaged breakfast choices and occasional oversight in orders, like missing drinks, slightly dampen the experience. For families, the dinner quality caters well to children, though some adults find it lacking. Despite these drawbacks, the ambiance and presentation generally leave a positive impression, contributing to a satisfactory dining experience at The Capitana Key West.
Rooms
The Capitana Key West receives high praise for its room accommodations, which consistently impress guests with their modern design, cleanliness and comfort. The rooms are described as spacious, beautifully decorated and equipped with all necessary amenities, including Nespresso machines, refrigerators, microwaves and coffee makers. Each room offers stunning views, often overlooking the canal, pool or ocean and many come with large, private balconies.
Guests frequently highlight the room's cleanliness with housekeeping ensuring that rooms are spotless and well-maintained throughout their stay. The decor is modern and stylish, contributing to a relaxing and comfortable atmosphere. The size of the rooms is also a standout feature with several reviews noting their large and spacious nature, providing plenty of personal space for relaxation and storage.
The hotel’s villas and suites are particularly notable, often exceeding guests' expectations with their size and luxurious amenities. Rooms are also praised for their excellent views, some offering breathtaking scenery of the sea and surrounding area. The overall ambiance of the rooms, complemented by thoughtful decor and high standards of cleanliness, ensures a pleasant and memorable stay for visitors.
However, there are occasional mentions of rooms not being ready at check-in and specific rooms having privacy concerns due to their location. Despite these minor issues, the general consensus is that the rooms at The Capitana Key West are of a very high standard, providing a comfortable, luxurious and visually appealing place to stay.
Beds
The beds at The Capitana Key West have received high praise from many guests, who describe them as extremely comfortable. Reviews frequently highlight the super and fantastically comfortable beds with some guests specifically mentioning the king-size beds. The pillows and linens are often noted for their high quality, contributing to the overall comfort. Guests have also appreciated the clean and well-maintained bedsheets, which add to the inviting atmosphere of the rooms.
Several reviews mention the cozy and comfy beds with others pointing out the excellence of the mattresses. Despite a few mentions of issues like unwashed bedding, hard beds or small pillows, the majority of guests seem to find the beds very comfortable and conducive to a good night's sleep. Soft beds and very comfortable bedding are recurring themes and many reviews commend the spotless condition of the bedding.
In addition to bed comfort, guests appreciate the clean and beautifully designed rooms, which offer a comfortable and pleasant stay overall. The comfortable beds, along with clean and crisp linens, contribute significantly to the positive guest experience at The Capitana Key West.
Cleanliness
The Capitana Key West consistently impresses visitors with its remarkable cleanliness and modern aesthetic. Guests frequently note that the rooms are updated, spotless and spacious, making for a comfortable stay. The entire property, including common areas like the pool, tiki bar and restaurant, is maintained to high standards, consistently creating a fresh and welcoming environment. Visitors appreciate the meticulous attention to detail in housekeeping with many describing the hotel as one of the cleanest they've ever experienced. The modern decor, bright and airy spaces and beautifully furnished rooms contribute to the overall pleasant atmosphere. Although some guests mentioned housekeeping being delayed or inconsistent, the overall cleanliness and upkeep of the hotel receive high praise, enhancing the guest experience at this stunning, well-maintained property.
Staff
Guests at 'The Capitana Key West' have overwhelmingly praised the hotel staff for their friendliness, professionalism and accommodating nature. Many reviewers highlighted their positive interactions with the front desk and reception, noting particular staff members for their exceptional service. The cleaning, gardening and café staff also received high marks for their attentiveness and helpfulness. Guests felt welcomed with warm smiles and appreciated the team's efforts to ensure a pleasant stay.
However, a few reviews indicated inconsistencies with some staff members described as unfriendly or unenthusiastic. Despite these occasional issues, the majority of feedback celebrated the staff’s dedication to providing excellent service, making guests feel pampered and ensuring their needs were met promptly.
Overall, the hotel staff at 'The Capitana Key West' were frequently acknowledged for going above and beyond in their roles, contributing significantly to positive guest experiences. The friendly and professional demeanor of the team was a standout feature that left a lasting impression on visitors.
Wi-Fi
The Capitana Key West has a varied reputation when it comes to its WiFi service. Many guests have highlighted the presence of good, strong WiFi that they found convenient, particularly for activities such as meditation. Free WiFi is provided and in several instances, it was mentioned that wifi worked fine and was reliable.
However, there are contrasting opinions as some guests experienced unreliable and slow connections with the service being described as painfully slow and even non-existent at times. Issues such as WiFi not working throughout the day and WiFi reception being poor in specific rooms, were also noted.
Overall, while many visitors had a positive experience with reliable and convenient WiFi throughout their stay, others faced challenges with connectivity and speed.
Gym
The fitness facilities at The Capitana Key West offer mixed impressions from guests, yet showcase several appealing features. Despite many opinions highlighting the gym's small size, others commend its well-maintained condition and adequate equipment. The compact fitness area hosts good treadmills and cross trainers, providing guests with essential workout options. Some appreciated the added bonus of having a fitness room, describing it as a small but nice space and a good combination with the outdoor pool.
While there's room for improvement in terms of space and organization, the gym’s positive aspects, including its maintenance, equipment quality and ambient environment, make it a valuable amenity for travelers looking to keep up with their fitness routines during their stay.
Pool
The pool facilities at The Capitana Key West have garnered significant praise from guests with many describing them as a highlight of their stay. The pool area is noted for its cleanliness, beauty and relaxing atmosphere, making it an inviting place to unwind. The large pool is well-maintained, pleasantly warm and open until 11pm, providing ample time for a late-night dip. Guests appreciate the pool’s size and the comfortable, well-lit environment which is ideal for both day and night swimming.
The tiki bar and poolside services add an enjoyable element with good food and drinks readily available. Some visitors mention enjoying the extensive pool bar menu and savoring delicious cocktails by the water. The presence of a hot tub, outdoor games and a small beach area with loungers further enhances the overall experience.
The pool area also offers stunning water views and beautiful evening lighting, contributing to the serene and picturesque setting. Families are catered for with a kids' area at the pool, ensuring there is space for everyone to enjoy. However, a few guests found the pool too warm and desired a cooling option, while poolside food was considered overpriced by some. Nonetheless, the overall sentiment towards the pool at The Capitana Key West is overwhelmingly positive with many visitors eager to return for another delightful experience.
Family
The Capitana Key West is lauded for its family-friendly environment, making it a top choice for a family getaway. Many families appreciated the spacious and well-equipped accommodations, from cozy family rooms to extensive two-bedroom suites. Privacy and comfort are paramount with some guests loving the experience of manatees right outside their door. The separate small rooms for children and villas with the necessary appliances enhanced the convenience and satisfaction for families staying there.
Parents and children alike seemed to enjoy the quiet, intimate areas and almost secluded beach, offering both relaxation and play opportunities. The hotel's clean rooms, beautiful decor and provided amenities like bath towels and changing tables add to the overall positive experience. The pool area garnered praise for its beauty and kid-friendly atmosphere, serving as a great spot for family fun. The hotel offers a good range of quality food for breakfast, contributing to the homey and welcoming vibe.
Despite a couple of critiques about value and limited family-specific activities, the overall feedback highlights The Capitana Key West as an ideal spot for families looking to enjoy a pleasant vacation in beautiful surroundings. The family-oriented atmosphere and provisions for a comfortable stay make it a delightful option for both parents and children.
4 Star
The Capitana Key West hotel receives high marks for its stylish and modern design, leaving many pleasantly surprised by the impeccable decor and cleanliness. The hotel stands out as an excellent and high-quality four-star establishment, boasting newly updated facilities and a beautiful complex that contributes to an ideal holiday experience. Guests appreciate the reliable quality of the rooms and pool, which are consistently in line with four-star standards.
While some reviews point to shortcomings in breakfast options and staff service, many still find the hotel to be one of the better options with four-star amenities and services that contribute to a top-notch stay. The location is also a highlight, often making up for any perceived deficiencies. Overall, The Capitana Key West offers a luxurious experience with recent renovations enhancing its appeal, though some aspects may not always meet all four-star expectations.
Outdoor Pool
The Capitana Key West boasts an impressive outdoor pool facility that has garnered widespread acclaim from guests. The pool area is frequently praised for its cleanliness and relaxing atmosphere, making it a standout feature of the hotel. Visitors describe the pool as large, warm and ideal for swimming laps with a beautifully maintained environment that includes comfortable seating and a tiki bar. The presence of a jacuzzi and poolside amenities like food, drinks and lawn games enhances the overall experience.
Guests have highlighted the pool’s serene setting, noting that it never becomes too loud or chaotic, providing a peaceful retreat compared to other resorts. The pool area remains open until 11 PM, allowing for evening swims under the stars. Additionally, the pool is complemented by a private beach, offering a delightful combination of sunbathing and swimming options.
Whether seeking a quiet dip, lounging with a drink, or enjoying the hot tub, the pool area at The Capitana Key West consistently receives high marks for its well-maintained facilities and enjoyable ambiance.
Honeymoon
The Capitana Key West offers an exceptional experience for honeymooners, creating a perfect blend of romance and luxury. Guests repeatedly highlight the breathtaking beach views and romantic ambiance, ideal for couples seeking a memorable honeymoon staycation. The hotel's facilities cater to creating a honeymoon-special atmosphere with scenic views and a sophisticated setting that enhance the overall honeymoon vibes.
For those seeking relaxation and pampering, the spa facilities, including bath spas and spa tubs, are highly praised, adding to the hotel's appeal as a top-tier honeymoon destination. The overall feedback from honeymooners points to a great spot for celebrating love with many noting it as a wonderful place to celebrate their wedding anniversaries and other special romantic milestones.
The consistent praise suggests that honeymooners will find The Capitana Key West to be a superb choice for a luxury honeymoon, ideal for creating cherished memories.
Luxury
The Capitana Key West promises an indulgent stay marked by pure luxury, providing a relaxing and opulent experience at a competitive price. This top-notch hotel boasts luxurious rooms with balconies that treat guests to splendid sea views, while rooms on the beach perfectly complement the high-end linens that adorn each bed. The excellent facilities, including the chic and stylish lobby, reflect the high-maintenance and high-standard ethos of the property.
Guests will find the accommodations impressively upscale, ranging from luxurious four-bedroom spaces to boutique-style rooms. Every corner of the hotel, from the decorations to the amenities, exudes luxury. The resort’s devotion to detail ensures a clean and welcoming environment, which enhances the overall high-quality experience.
Luxury facilities are abundantly present with countless positive mentions of hydration stations scattered throughout the property, reminding guests that every need is meticulously taken care of. The hotel's stylish vibes and lovely decor contribute to its reputation as both a beautiful new boutique hotel and an upscale hidden gem.
For those seeking comfort, lifestyle and a luxurious ambiance, The Capitana Key West delivers a quintessential luxury hotel experience that is highly recommended for anyone looking to splurge on their stay.
Romantic
The Capitana Key West is often praised for being the perfect destination for a romantic getaway. Guests have highlighted the tranquil sea views, relaxing atmosphere and romantic vibe as key features of their stay. Ideal for quiet, romantic vacations or peaceful getaways, the resort offers a serene and lovely ambiance for couples. Visitors have enjoyed the romantic accommodations and private seafood dinners, which add to the overall experience.
The service at The Capitana Key West is well-regarded, contributing to an unforgettable honeymoon or couple's retreat. Many have found the resort to be an ideal setting for a romantic staycation with beautiful decor and great amenities enhancing the experience. Guests frequently describe their stays as peaceful and serene with ideally suited rooms and a romantic setting that makes it perfect for romantic trips or special occasions like honeymoons.
The overall atmosphere is characterized by a romantic and peaceful vibe, making it a popular choice for couples looking to escape and enjoy some quality time together. With many already planning their next romantic package, The Capitana Key West continues to stand out as a great option for a couple's vacation.
Dog Friendly
The Capitana Key West has proven to be a welcoming destination for those traveling with their furry companions. The hotel stands out for its dog-friendly environment, which includes accommodating policies and amenities that make pets feel at home. Guests have appreciated the generous pet policies and many noted that their dogs were warmly welcomed by the staff. The presence of a dog park for small dogs and a nice terrace has been a highlight for dog lovers, offering convenient spaces for pets to enjoy and play.
Additionally, the hotel offers thoughtful touches like a gift bag for puppies, which adds to the overall positive experience for pet owners. Dogs are allowed in common areas, which contributes to a pet-friendly atmosphere that guests have praised. This inclusive approach makes it easier for those traveling with dogs to relax and enjoy their stay. However, there was a concern about cleanliness in some areas, pointing out incidents of dog poop on the carpet and untreated floors. Despite this, guests have largely reported their pets being well-treated and happy during their stay, making The Capitana Key West a popular choice for travelers with dogs.
Yes, The Capitana Key West has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Capitana Key West.
Yes, The Capitana Key West welcomes dogs.
No, parking facilities aren't available at The Capitana Key West.