Oaks Casuarina Santai Resort

Kingscliff -28.29541800, 153.57201800 , 9 Dianella Drive (Show on Map)
8.5
Very Good


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Summary of reviewsOaks Casuarina Santai Resort consistently receives praise from guests for a number of its features, creating an overall positive experience that justifies its four-star rating with many suggesting it could even warrant a 4.5-star ranking.

Primarily, the resort's location near serene Casuarina Beach and local amenities garners acclaim. Its close proximity to shops, cafes and supermarkets provides convenience, while the tranquil, Balinese villa-style ambiance offers a picturesque escape. Guests appreciate the short walks to the beach and easy access to excellent dining options.

The rooms stand out for their spaciousness, modern design and luxurious touches. Cleanliness is highly rated with rooms described as spotless, tidy and beautifully appointed. Comfortable beds, cozy sitting areas and well-equipped facilities including kitchenettes and laundry options further enhance guest comfort.

The onsite dining experience, particularly at the Spice Den restaurant, is frequently highlighted as a major plus. Known for its fantastic Thai cuisine and vibrant atmosphere, the restaurant provides a memorable dining experience albeit with limited operating hours.

The resort's pool area is another highlight, praised for its cleanliness and inviting, tropical ambiance. Families find it particularly appealing, although occasional noise from children is noted. The beautifully landscaped surroundings create a serene atmosphere, complemented by a relaxing spa.

Staff service is overwhelmingly positive with many guests commending the friendly, helpful and efficient nature of the team. From receptionists to pool staff, the service is described as attentive and accommodating, significantly enhancing the overall guest experience.

Parking facilities are convenient, offering secure, underground parking close to rooms. However, some find the spaces tight and navigation within the parking area somewhat complicated.

Despite a few minor issues such as the lack of an onsite breakfast facility, occasional WiFi connectivity problems and some accessibility challenges, the overall sentiment toward Oaks Casuarina Santai Resort remains highly favorable. Its combination of excellent location, luxurious rooms, high-quality dining options and exceptional service makes it a top choice for a relaxing and enjoyable stay.
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Aparthotel with Swimming Pool
The resort features a central lagoon-style pool designed to provide a relaxing and visually appealing environment for guests. The pool area is surrounded by lush tropical landscaping, enhancing the tranquil atmosphere.

  Outdoor Pool  


Aparthotel with Parking
Aparthotel offering self-contained apartments. While parking specifics aren't detailed, the resort-style accommodation suggests on-site parking for guests.

4-Star Aparthotel
This resort offers apartment-style accommodations with a Balinese theme, providing a tranquil escape. It features a lagoon pool, spa, and dining options, catering to guests seeking relaxation and a unique cultural experience.

Aparthotel with Outdoor Pool
This resort features an outdoor pool, blending contemporary and traditional Balinese design. The apartments are self-contained.

Boutique-style Aparthotel

Aparthotel Taking Steps Towards Sustainability

Cheap Aparthotel

Accessible Aparthotel

Room Types
Two-Bedroom Apartment This air-conditioned 2-bedroom apartment includes an enclosed balcony with barbecue facilities into your private bedroom, which has a marble en suite bathroom that has a walk-in shower. The 2nd bedroom has an exposed en suite bathroom with a spa bath, adjacent to the living room. The self-contained kitchenette includes a coffee maker, hot plate, dishwasher, a small refrigerator and a microwave. There is a TV, room safe, hairdryer and ironing facilities.

Studio Apartment This air-conditioned studio apartment includes a king-sized bed and a self-contained kitchenette with a coffee machine, dishwasher, a small refrigerator, hot plate and a microwave. It also includes a private balcony with barbecue facilities and a marble en suite bathroom with a spa bath and a walk-in shower. WiFi, a in-room safe, ironing facilities and a TV are provided.

Family One-Bedroom Apartment This open plan, air-conditioned apartment includes a private bedroom with 2 single-sized beds and an en suite bathroom with a walk-in shower. There is a king size bed in the living area. The self-contained kitchenette includes a coffee maker, hot plate, dishwasher, microwave and a small refrigerator. There is a hairdryer, TV, WiFi, ironing facilities, room safe and another bathroom with a spa bath and a walk-in shower. BBQ facilities are available.

Executive Two-Bedroom Apartment This spacious, air-conditioned, 2-bedroom apartment includes a fully equipped kitchen with a refrigerator, dishwasher, hot plate and a coffee maker. It has 2 private bedrooms, each with a marble en suite bathroom. There is an open plan living area with a TV that leads out to a spacious private balcony with barbecue facilities. A room safe, ironing facilities and hairdryer are provided.

Studio with Pool Access Ideally located poolside, this air-conditioned studio includes a king-sized bed and a self-contained kitchenette with a hot plate, coffee maker, dishwasher, a small refrigerator and a microwave. It also includes a private balcony with barbecue facilities and views of the resort pools and a marble en suite bathroom with a spa bath and a walk-in shower. WiFi, a room safe, TV, ironing facilities and a hairdryer are provided.

Studio with Courtyard These air-conditioned courtyard studio's include a king-sized bed and a self-contained kitchenette with a microwave, coffee maker, hot plate, dishwasher and a small refrigerator. A marble en suite bathroom with either a spa or a walk-in shower is included. WiFi as well as a hairdryer, TV, room safe and ironing facilities are provided. Barbecue facilities are provided in the courtyard. Please note that this studio apartment is accessed via stairs.

Guest Reviews
8.5
Very Good
Location
The Oaks Casuarina Santai Resort boasts a prime location that guests consistently praise for its convenience and beauty. Nestled close to serene Casuarina Beach and surrounded by local shops, cafes and supermarkets, the resort offers easy access to all essential amenities just a short walk away. Guests appreciate the resort's proximity to excellent dining options and a stunning beach, making it an ideal spot for relaxation and exploration. The resort’s tranquil setting, despite being near housing developments, provides a perfect escape with its beautiful Balinese villa-style ambiance and well-maintained facilities.

Whether taking a five-minute stroll to the beach or a quick drive to nearby Kingscliff, visitors find the location highly convenient for all their needs. The nearby shopping village with its variety of shops and restaurants, adds to the allure, making it unnecessary to drive for daily essentials. The resort itself is frequently highlighted for being clean, comfortable and featuring impressive amenities like a pool and onsite restaurant, which further enhance the stay experience. Overall, Oaks Casuarina Santai Resort is celebrated for its excellent, centrally located setting that caters perfectly to guests seeking both relaxation and easy access to local attractions.

Breakfast
The Oaks Casuarina Santai Resort garners praise for many aspects, but guest reviews highlight a notable shortfall regarding breakfast options. Visitors frequently mention the lack of an onsite breakfast facility, which forces them to seek morning meals offsite, sometimes in less-than-ideal weather conditions. The absence of a dedicated space for breakfast within the resort is a recurring observation and many guests suggest that a coffee shop or a simple breakfast service would significantly enhance their experience. Despite some listings indicating breakfast availability, guests found no such service during their stay. While the resort offers various amenities to enjoy, the introduction of a breakfast option or room service for breakfast is a prevalent wish among those who have stayed.

Dinner
Oaks Casuarina Santai Resort features a highly-praised on-site restaurant, the Spice Den, known for its fantastic Thai cuisine and delicious cocktails. Guests repeatedly highlight the restaurant as a key highlight of their stay with many describing the food as incredible, fabulous and consistently superb. The dining experience is enhanced by a lively ambiance and the convenient location within the resort.

However, potential diners should be aware of the restaurant's limited operating hours, opening only for dinner from Wednesday to Sunday, leading to some guest disappointment when arriving on Mondays and Tuesdays. Despite some mixed reviews regarding portion sizes and food taste, the majority consensus is overwhelmingly positive. The Spice Den's popularity and the exceptional quality of its dishes make it a standout feature for visitors seeking a memorable dining experience during their stay.

Rooms
The rooms at Oaks Casuarina Santai Resort receive high praise for their impressive size and modern design. Many guests appreciate the spaciousness, feeling like small suites rather than standard rooms. Cleanliness is consistently noted with rooms being described as spotless, tidy and beautifully appointed. Comfort is a recurring theme with comfortable beds, cozy sitting areas and well-equipped facilities that include kitchenettes, washers and dryers. Balcony views overlooking the pool add to the attractive ambiance. The decor is modern and tasteful, contributing to a welcoming atmosphere. While there are occasional mentions of minor issues such as noisy nights and minor maintenance needs, overall, the rooms are considered to be very relaxing, making for an exceptional stay. Guests particularly enjoy the combination of size, comfort and amenities in their accommodations.

Beds
Guests at Oaks Casuarina Santai Resort generally found the beds to be very comfortable with many praising the king-size beds for their comfort and size. Words like amazing, fantastic and super comfy frequently appeared in the reviews, reflecting a largely positive sentiment. The pillows were also often mentioned as comfortable, enhancing the overall sleep experience for many visitors.

However, some guests did highlight issues, noting that certain beds were too hard or too soft for their liking. A few reviews mentioned specific concerns such as noisy beds, unfixed bed frames and mattresses that were either too firm or too soft. Additionally, there were mentions of low beds and occasional discomfort due to the quality of the bedding, including pillows. Despite these isolated complaints, the general consensus points toward a comfortable and restful experience at the resort.

Cleanliness
The cleanliness at Oaks Casuarina Santai Resort generally garners positive remarks from guests. Rooms are frequently highlighted as very clean, fresh, spacious and comfortably furnished with modern decor that enhances their appeal. The resort itself is often described as beautiful and well-maintained with many noting the immaculate condition of both the apartments and the common areas. The pool area is also mentioned to be clean and appealing, though some guests have observed occasional lapses in cleanliness around the pool and sun lounges.

Despite a few isolated issues such as dirty floors and uncleaned showers, the majority of guests emphasize the overall cleanliness and tidiness of the property. The general ambiance is described as clean, tidy and beautifully presented with many amenities being well kept. Minor negatives include reported instances of missed room services and a few unwelcome pests spotted. However, the positive highlights on cleanliness and presentation suggest that the resort maintains a high standard for most guests.

Staff
Oaks Casuarina Santai Resort boasts an overwhelmingly positive staff experience, according to guest reviews. Visitors frequently highlight the friendly, welcoming and helpful nature of the resort's team. From receptionists to pool staff and maintenance crews, the service is noted to be efficient and accommodating with several guests specifically praising Anna at reception for her exceptional assistance.

Many reviews commend the staff for being competent, attentive and going above and beyond to resolve issues and meet guest needs. The restaurant staff also receive positive mentions for their nice demeanor. The overall sentiment reflects a high level of care and service from the team, contributing to a delightful and supportive environment for guests.

However, a few reviews do address instances of rudeness and unhelpfulness, particularly from reception staff during check-in. Despite these occasional negative remarks, the majority of guests find the staff to be polite, cheerful and exceptionally supportive, significantly enhancing their resort experience.

Wi-Fi
Guests at Oaks Casuarina Santai Resort have shared a range of experiences with the hotel’s WiFi. There are complimentary wireless internet services available, but many visitors have pointed out that the quality of the connection is often lacking. Issues like slow speeds, inconsistent connectivity and difficulties in accessing WiFi in rooms were common. In several instances, guests had to resort to using their mobile hotspots to stay connected. Additionally, there were mentions of problems with TV reception, including Foxtel and general TV functionality, such as non-working remotes and limited access to streaming services like Netflix. Overall, while the resort offers free WiFi, the connection reliability and performance leave room for improvement.

Pool
Oaks Casuarina Santai Resort offers a delightful pool area that guests frequently praise for its beauty and relaxing ambiance. The pool is described as clean and inviting with a calming atmosphere that makes it a highlight of the resort. Families especially appreciate the child-friendly features, though some mention occasional noise from children in the pool area. Many guests find the pool visually appealing with a stunning setup that adds to the resort's charm.

The close proximity of the pool to the rooms adds convenience, making it a favored spot for relaxation. Guests often enjoy views of the pool from their balconies, enhancing their overall experience. Despite a few comments about the water temperature being on the cold side and some wear and tear like missing tiles, the majority of the feedback is overwhelmingly positive.

In addition to the main pool, the resort offers a spa that complements the serene environment, though there are mentions of the pool not being heated. The cleanliness and neatness of the pool area are consistently highlighted, along with its beautiful and well-maintained surroundings. For those seeking a tranquil and visually appealing retreat, the pool area at Oaks Casuarina Santai Resort certainly stands out as a major attraction.

Parking
Oaks Casuarina Santai Resort offers several commendable features when it comes to parking. Many guests appreciate the easy and free parking options. The resort provides underground secure parking, which adds an extra layer of convenience and safety for guests' vehicles. Moreover, the parking is often described as great and close to the rooms, making it easier for guests to access their accommodations.

On a less positive note, some guests find the parking spaces to be too tight, making it a bit challenging to maneuver vehicles. Additionally, navigating from the parking area to the rooms has been noted as somewhat complicated, especially with the need to use multiple lifts, steps and the confusing numbering system for parking and room floors. Despite these challenges, the presence of undercover parking and designated disabled parking spaces makes it a reasonably accessible option for many visitors.

Overall, while the resort's parking facilities receive praise for their convenience, a bit more clarity and space could enhance guests' experience further.

4 Star
Oaks Casuarina Santai Resort is frequently cited as a four-star accommodation with many guests suggesting that its feel and amenities could warrant a 4.5-star ranking. The resort's standout feature is its location, praised repeatedly for its convenience and accessibility. The pool, described as clean and great, is a notable highlight, complementing the pleasant stay many guests have reported.

Rooms at the resort are described as modern and clean with some guests noting a distinct sense of luxury. The staff's attentiveness and knowledge, particularly in helping with tour packages, add to the overall positive experience. While the resort is noted to be expensive, the quality of the facilities and the comfort of the rooms are often highlighted, implying good value for the price.

Overall, Oaks Casuarina Santai Resort provides a great pool, comfortable beds and brilliant accommodation that is not just close to the beach but also conveniently near a supermarket. This combination of high-quality amenities, excellent location and solid customer service makes it a very good four-star hotel option that impresses with its value for money.

Accessible
Oaks Casuarina Santai Resort offers some disability accommodations such as the availability of elevators and designated disabled parking and wheelchair-accessible rooms. However, the resort falls short in overall accessibility due to the long walks to rooms and some areas proving difficult to navigate. Guests appreciated the working elevators, but noted that the accessible shower tended to accumulate water on the floor. Furthermore, minimal access to room cleaning and room service was reported, indicating a need for better service adjustments for guests with disabilities. Overall, while some provisions are in place, the resort is not fully tailored for disabled access, causing some inconvenience for guests.

Outdoor Pool
Oaks Casuarina Santai Resort boasts a stunning outdoor pool area that guests frequently rave about. Surrounded by a beautifully landscaped garden, the pool exudes a Balinese or tropical ambiance, providing the perfect spot for a relaxing and picturesque experience. The pool area is consistently described as lovely, gorgeous and beautifully maintained, offering plenty of seating and warm water, making it a huge hit with both adults and children alike.

Additionally, there is a spa that guests find warm and inviting, complementing the overall serene setting. Many guests appreciate the pool-facing rooms, often mentioning the delightful view from their balconies. Although a few noted that the swimming pool was occasionally cold or crowded, the overall sentiment about the pool remains highly positive.

Modern facilities and thoughtful design elements make it feel like an Indonesian resort, enhancing the overall experience. Despite minor issues like the lack of security on ground floor sliding doors, the pool area and the resort's Balinese-inspired aesthetic create an exceptional environment for a relaxing holiday.

Boutique-Style
Oaks Casuarina Santai Resort is a stunning boutique hotel known for its chic and unique atmosphere. The decor exudes a Balinese feel, creating a serene and beautiful environment. Guests have consistently praised the lovely rooms and spotless, comfortable accommodations. The property is complemented by beautiful spa baths, enhancing the relaxing experience. The ambiance throughout the resort is described as lovely and very relaxing, making guests feel right at home. Though some of the appliances may appear tired, the overall facilities are extremely clean. The resort's location near cute cafes adds to its appeal, providing a delightful stay for those seeking a boutique hotel experience.

Luxury
Nestled in a serene locale, Oaks Casuarina Santai Resort exudes an undeniable sense of luxury, reminiscent of a 4.5-star establishment. The rooms, characterized by their modern, spacious design, offer a luxurious feel that instantly provides a holiday vibe. Guests will find that the suites with their large layouts and spa baths, create a perfect haven for relaxation, encapsulating elements of Balinese luxury.

Although a few details such as the lack of balcony screens and occasional noise from the pool area may detract from the overall tranquility, the resort's atmosphere generally feels like an oasis, ideal for unwinding. Despite some remarks about the resort appearing a bit tired in certain areas, the beautiful rooms and the resort's impressive ambiance often leave a lasting positive impression.

Ultimately, Oaks Casuarina Santai Resort strikes a balance between modern comfort and luxurious touches, making it an appealing choice for a much-needed recharge.


Yes, Oaks Casuarina Santai Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Oaks Casuarina Santai Resort.

No, Oaks Casuarina Santai Resort doesn't allow dogs.

Yes, parking facilities are available at Oaks Casuarina Santai Resort.

No, Oaks Casuarina Santai Resort doesn't have a gym.

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