The Rajbari Bawali offers an exceptional level of hospitality and service, making for a truly memorable stay. Guests consistently rave about the staff's friendly and helpful demeanor with many mentioning individual staff members by name. The front desk staff, including Ricarda and Zeba, are described as excellent and polite, while several restaurant staff, such as Golam Gaus Khan and Soma, are praised for their perfect service and charming smiles. Swarup, in particular, is noted as a standout asset to the hotel due to his passion and knowledge. The vast majority of guests describe the staff as warm, approachable and eager to go above and beyond to make their stay enjoyable. However, a few negative reviews mention staff members who were rude or not attentive to guests' needs. Overall, the Rajbari Bawali's staff is a major highlight of the hotel with their superb hospitality and courteous behavior adding an extra layer of luxury to an already impressive heritage property.