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Summary of reviewsPalazzo hotel is nestled along the scenic Tobol River, offering guests a unique balance of serene natural beauty and comfortable accommodation. Positioned near a new waterfront and a picturesque park, the hotel provides a tranquil getaway for those looking to escape the bustling city life. Although it is located on the outskirts and a bit far from the city center, its proximity to the bus station ensures accessibility, making it a convenient choice for travelers with vehicles. The nearby cafes and the hotel's own elegant restaurant offer ample dining options, enhancing the overall experience with delightful culinary choices.
Guests frequently commend the rooms for their cleanliness, spaciousness and panoramic views. These well-equipped and cozy rooms feature fresh bedding, daily cleaning service and necessities such as a refrigerator, kettle and efficient air conditioning. The cleanliness standards are consistently high with the hotel maintaining a fresh and pleasant environment that adds to the comfort of the stay. The attentive and friendly staff, particularly at reception, receive high praise for their exceptional hospitality, further contributing to a welcoming and supportive atmosphere.
The hotel’s breakfast offerings receive mixed reviews with many guests appreciating the delicious and healthy choices available. The buffet-style service with options like porridge, pancakes and syrniki is often highlighted for its excellent quality. However, some visitors feel that the breakfast selection can be modest or repetitive, suggesting that a more varied menu could enhance the dining experience.
The beds at Palazzo are another highlight, frequently described as very comfortable and contributing to restful nights. The combination of cozy bedding and pleasant room conditions make the accommodations highly agreeable for guests.
Overall, Palazzo stands out for its excellent location by the river, high cleanliness standards, spacious and comfortable rooms, outstanding staff service and wonderful beds. While there are areas for improvement, such as breakfast variety, the positive aspects make it a favored choice for those seeking a serene and relaxing stay. Show more
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Categories
Family Friendly Hotel
Palazzo is noted for its family-friendly policies, including free stays for children aged 0-17. It offers spacious rooms suitable for families and aims to provide a stress-free experience.
Cheap Hotel
Offers comfortable rooms and is known to be a good value for money option. Features air-conditioned rooms with free WiFi and private bathrooms, plus a fitness center.
3-Star Hotel
Palazzo is a 3-star hotel that features air-conditioned rooms with free WiFi, a fitness center, and a restaurant. It provides a comfortable stay with amenities suitable for both leisure and business travelers. A complimentary buffet breakfast is also served daily.
Hotel for Honeymoon
Business Hotel
Hotel with Gym
Room Types
Standard Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, a minibar, a wardrobe and an electric kettle. The unit has 2 beds.
Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, a minibar, a wardrobe, an electric kettle, as well as a flat-screen TV. The unit has 1 bed.
Suite with River ViewThis suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV, a minibar, a wardrobe, an electric kettle as well as river views. The unit has 2 beds.
Guest Reviews
8.8
Excellent
Location
Palazzo hotel enjoys a remarkable location along the banks of the Tobol River. Guests frequently praise its excellent setting, emphasizing the convenience of being near the new waterfront and a beautiful park. The hotel is ideally situated for those who appreciate spending time in nature, offering clean air and stunning riverside views.
The proximity to the bus station adds to its accessibility, though it is noted that the hotel is somewhat on the outskirts and quite far from the city center. However, for those with a vehicle, the distance is less of an issue. Visitors appreciate the ability to step out and take a walk along the scenic embankment, making it an ideal spot for leisurely strolls and outdoor activities.
The ambiance of being near the river, park and promenade creates a picturesque and tranquil environment. Despite its somewhat isolated location, guests find it a great place for relaxation and escaping the hustle of the city. The nearby waterfront area, along with cafes and the hotel's own gorgeous restaurant, provides ample options for dining and entertainment.
Overall, Palazzo hotel is well-regarded for its spacious, clean and cozy rooms, along with an excellent site that balances nature with comfort and convenience for those favoring a quieter, serene setting by the Tobol River.
Breakfast
Palazzo hotel receives mixed reviews when it comes to its breakfast offerings. Many guests praise the breakfast for its delicious and healthy choices, highlighting the diverse and tasty selection of food available. The buffet style service includes popular items such as porridge, pancakes, fritters and syrniki with several guests commending its excellent and divine quality. Satisfied visitors often mention the good coffee and ample variety, noting that everything is fresh, hot and caters to different tastes.
However, there are also accounts that describe the breakfast as modest or meager, indicating that the selection can sometimes feel sparse or monotonous over consecutive days. While some guests find the breakfast entirely satisfactory for the offered price, others suggest improvements and an expanded menu to enhance the overall dining experience.
In summary, Palazzo's breakfast largely impresses with its tasty, hearty and healthy options, though consistency and variety could benefit from further attention to meet all guests' expectations.
Rooms
Palazzo’s rooms have garnered positive reviews for their overall cleanliness, spaciousness and comfort. Guests frequently highlight the ample space and the beautiful, panoramic views from the large windows. The rooms are well-equipped with necessities, including clean bedding, daily cleaning service and amenities like a refrigerator, kettle, towels, toiletries and even air conditioning that works efficiently.
Visitors appreciate the cleanliness and tidiness, noting that the rooms are cozy and inviting with soft beds and new furniture. The hotel's condition, including the rooms, is well-maintained despite some mentions of minor wear and tear. The bathrooms are stocked with all essential amenities, ensuring a comfortable stay.
Moreover, the property is well-regarded for its excellent value for money and its strategic location by the river, which enhances the overall experience with a delightful view. The attentive staff also contributes positively, further complementing the pleasant room experience at Palazzo. While there are minor issues reported such as a defective toilet and the rare sighting of an insect, the overall sentiment remains highly favorable towards the comfortable, clean and well-furnished accommodations.
Beds
Guests consistently praised the beds at Palazzo, describing them as very comfortable and super comfortable. Reviewers highlighted the clean and cozy rooms, emphasizing the snow-white bedding that added to the experience. Many mentioned that the beds and mattresses were large, soft and convenient for resting after a long trip, making for an overall restful night. The bedding's comfort was frequently noted with several guests mentioning how nice the showers were, adding to the overall appeal of the accommodations.
Cleanliness
Palazzo consistently impresses with its high standards of cleanliness and comfort. Guest reviews highlight the spotless condition of the rooms, which receive regular and comprehensive cleaning. Towels are fresh and the air quality within the hotel is notably clean and pleasant. The establishment is described as fresh, well-maintained and outfitted with all necessary amenities.
Many visitors appreciate the combination of cleanliness and coziness, noting the hotel’s tidy and organized environment. The rooms are described as spacious and warm, contributing to an overall comfortable stay. Air conditioning functions efficiently and panoramic windows add to the aesthetic appeal.
The staff is frequently commended for upholding these cleanliness standards. Guests enjoy a delicious breakfast in a clean dining area. While there are commendable features, such as the high level of cleanliness and excellent room quality, a few minor issues like the need for blackout curtains and occasional key demagnetization were noted.
Overall, Palazzo stands out for its impeccable cleanliness and cozy atmosphere, ensuring a satisfactory stay for its guests.
Staff
The reviews for Palazzo highlight the exceptional performance and demeanor of its staff. Descriptors such as very friendly, polite and helpful appear consistently throughout the feedback. The reception team, in particular, is praised for their excellence, attentiveness and responsive nature. Specific mentions of receptionists like Anna and Akmoral emphasize their top-notch hospitality. Across the board, comments point to the staff doing a great job and maintaining a high level of service. The reviews suggest that guests can expect polite, attentive and knowledgeable service throughout their stay, making the overall experience at Palazzo welcoming and supportive.
No, "Palazzo" doesn't have any pool.
No, a spa isn't available at "Palazzo".
No, "Palazzo" doesn't allow dogs.
No, parking facilities aren't available at "Palazzo".