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Summary of reviewsTherma Palace - Mineral Pool & SPA & All Inclusive is positively recognized for its serene location, exceptional spa facilities, and overall cleanliness. Nestled near a beach and forest, the hotel offers guests a tranquil setting enriched by the natural ambiance of the surrounding Baltata Reserve. The proximity to the beach, along with stunning views, creates a picturesque environment for relaxation.
Guests frequently commend the staff for their warmth and professionalism, enhancing the hospitable atmosphere of the hotel. The spa facilities are particularly praised for their cleanliness and high-quality services, ensuring a rejuvenating experience. The mineral pools, both indoor and outdoor, offer warm and soothing temperatures, adding to the appeal of the spa area.
The rooms are spacious, with comfortable beds being a highlight, contributing to restful nights for many guests. Family-friendly amenities such as a children's pool and playground make it a preferred choice for family vacations. The restaurant staff also receive positive mentions for their attentive service, contributing to a pleasant dining experience.
While the breakfast and dinner options are generally appreciated for their variety and taste, some guests suggest improvements in diversity and quality to better match the five-star expectation. The overall consensus is that while the hotel offers a comfortable and enjoyable stay, certain areas such as room maintenance and food variety have room for enhancement. The all-inclusive package provides notable conveniences, though some guests feel the hotel better aligns with a three to four-star rating.
Overall, Therma Palace provides a soothing retreat with its beautiful location, excellent spa facilities, and a welcoming atmosphere, making it a favorable choice for those seeking relaxation and comfort. Show more
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Categories
Luxury Hotel
This hotel provides a focus on wellness with its mineral pool and spa facilities. The All-Inclusive offering suggests a comprehensive range of services and amenities for a comfortable stay.
Hotel Taking Steps Towards Sustainability
As part of the same complex as ECO Therma Village, this hotel benefits from the complex's commitment to using ecologically clean local products for dining and providing electric cart transport to the beach. It features mineral water pools.
Hotel with Spa
Part of the Therma Village complex, this hotel provides access to extensive spa and balneo facilities focused on mineral water, including various pools, cryosauna, mud therapy, and a thermal area with sauna, steam bath, and ice bucket.
Family Friendly Hotel
It provides mineral pools, spa facilities and an all inclusive package. These amenities enhance relaxation and provide convenience for families.
Romantic Hotel
Featuring mineral pools, spa facilities, and an all-inclusive package, this hotel offers a relaxing and intimate environment. The focus on wellness and convenience allows couples to unwind and enjoy their time together.
Hotel with Swimming Pool
This hotel offers an all-inclusive package with a mineral pool and spa facilities, providing a complete and convenient vacation experience. The combination of spa treatments and mineral pool access enhances the relaxation and wellness aspects.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Offers all-inclusive options simplifying expense management for business travelers. Spa and mineral pools provide opportunities for relaxation after work.
Hotel with Tennis Courts
Offers an outdoor tennis court in addition to its mineral pools and spa facilities, catering to guests seeking both relaxation and physical activity.
5-Star Hotel
Located in Therma Village, this hotel offers free parking, a private beach, and a mineral pool. It is focused on providing a relaxing and therapeutic experience with its mineral water facilities.
Hotel with Outdoor Pool
This hotel provides a seasonal outdoor pool, a dedicated children's pool, and a waterslide. These features make it a suitable choice for families looking for varied outdoor water activities.
Hotel with Indoor Pool
Features mineral pools, a spa, and all-inclusive services. It also has an indoor pool with a waterslide.
Hotel with Heated Pool
Offering heated mineral pools both indoors and outdoors year-round, this hotel provides consistent access to warm, mineral-rich water for therapeutic and recreational swimming, complemented by a comprehensive spa and wellness center.
Hotel with EV Charging Stations
Hotel with All Inclusive Packages
Boutique-style Hotel
Hotel with Gym
Room Types
Double or Twin Room (2 Adults + 1 Child)This twin/double room has a seating area, a balcony, air conditioning and bathrobes.
Studio (2 Adults + 1 Child)The pool with a view is the standout feature of this studio. The spacious studio features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 3 beds.
Economy Double Room (2 adults)This double room has a satellite TV, bathrobe and minibar.
Please note that this room does not have a balcony.
Please note that extra beds are not available in this room type.
Apartment with Sea View (3 Adults + 1 Child)Guests will have a special experience as this apartment features a pool with a view. Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The apartment's kitchen, which features a refrigerator, is available for cooking and storing food. Boasting a terrace with sea views, this apartment also provides a minibar and a flat-screen TV with satellite channels. The unit offers 2 beds.
Deluxe Apartment (4 Adults + 1 Child)This apartment features a pool with a view. Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and a shower. The apartment's kitchen, which features a refrigerator, is available for cooking and storing food. The spacious apartment provides a minibar, a coffee machine, a seating area, a flat-screen TV with satellite channels, as well as sea views. The unit offers 3 beds.
Guest Reviews
8.1
Very Good
Location
Therma Palace boasts a stunning location, perfectly positioned close to the beach and surrounded by the serene beauty of a quiet area next to a forest. The hotel is a short, pleasant 10-minute walk away from the sandy shore, making it an excellent choice for travelers exploring Balchik and the wider Black Sea area. Guests appreciate the calming ambiance provided by its proximity to the Baltata Reserve, which enriches their experience with unique natural sounds. The immediate vicinity features a clean environment and well-maintained standard offerings, allowing for a comfortable stay. Despite minor inconveniences such as the condition of the access roads and village maintenance, the hotel's location offers a beautiful backdrop where landscape, views, and the ocean create a delightful combination.
Breakfast
Therma Palace offers a breakfast experience that varies in satisfaction among its guests. Many travelers appreciate the abundant and varied breakfast, highlighting the richness and extensive selection available. Some guests find the breakfast to be well-prepared and commend the cheerful and helpful staff who contribute positively to their dining experience. Certain dishes are praised for being freshly prepared on the spot, enhancing the taste and ensuring the food is served hot. However, there are mixed reviews as well, with some guests noting that the breakfast could be improved in terms of diversity and flavor. Monotony and repetition across meals are mentioned, with the same buffet items appearing at both breakfast and dinner, which might be a drawback for some expecting a broader selection. While the buffet is generally well-stocked, there are occasional reports of items running low, requiring staff intervention for refills. Some guests suggest more variety to enhance the overall breakfast experience and better matching the expectations for a 5-star hotel.
Dinner
Dinner experiences at Therma Palace - Mineral Pool & SPA & All Inclusive are a mixed affair, with a significant number of guests extolling the delicious and well-prepared dishes. Many appreciated the freshness and taste of the offerings, often describing the food as tasty and varied. Each main course is noted for its lack of repetition, contributing to a sense of variety. Despite these positive remarks, dining at the hotel shows room for improvement. Several visitors found the menu options limited outside of classic meal hours, expressing that the variety could be enhanced to match their expectations for a five-star establishment. The semi-buffet format allows for some flexibility, however, the overall quality and diversity have left some guests desiring more. On average, guests have rated the food as good, pointing out that while the meals are often enjoyable, they don't consistently meet five-star standards.
Rooms
Therma Palace - Mineral Pool & SPA & All Inclusive offers rooms that are predominantly spacious and clean, creating a cozy and comfortable environment for guests. High ceilings and balconies enhance the sense of space, while some rooms boast views of the sea and pool, adding to the property's allure. Many guests have noted the rooms' cleanliness and comfortable beds as highlights of their stay, contributing to a generally pleasant experience.
However, not all reviews reflect this standard. Some guests have expressed dissatisfaction with housekeeping services, indicating inconsistencies in cleanliness and maintenance. A few reviews point out worn-out furniture and peeling wallpaper, which can detract from the otherwise positive room experience. Issues with specific room amenities, such as unsatisfactory bathrooms and malfunctioning locks, have also been mentioned.
Overall, while the hotel offers very spacious and comfortable rooms that are appreciated by many, there is a noticeable need for improvement in consistent room upkeep and attention to detail in housekeeping services.
Beds
At Therma Palace, guests frequently remark on the comfort of the beds, making it a standout feature of the hotel experience. Many reviews note the beds and mattresses as being particularly comfortable, enhancing the overall quality of sleep. The consensus is clear: the large beds offer a significant level of comfort, highly appreciated by those looking to relax during their stay. However, while the comfort level of the beds receives positive feedback, there are occasional mentions of stained linens and bed frames, suggesting room for improvement in terms of cleanliness. Despite this, the regular changing of bed linens every three days is a reassuring practice that contributes to maintaining a fresh environment. Overall, the beds at Therma Palace are predominantly praised for comfort, making it an appealing choice for travelers seeking restful nights.
Cleanliness
Therma Palace in its name highlights a focus on cleanliness, evident in daily cleaning practices and regularly changed towels. Guests have noted the spa area as particularly spotless, accentuating its appeal. Restaurant and pool areas maintain high cleanliness standards, contributing to an overall impression of a clean environment. However, some guests have reported that the rooms need improved maintenance, with instances of mold, standing water, and a damp smell mentioned. There are occasional issues with dust, cobwebs, and worn-out furnishings detracting from the room's appeal, alongside comments about stained upholstery and dirty curtains. The hotel's public areas, like the terrace, have also been noted for cleanliness improvements. Despite these issues, the hotel manages to maintain a generally clean atmosphere, although there are clear indications that with more attention to detail, the guest experience could be further enhanced.
Staff
At Therma Palace - Mineral Pool & SPA & All Inclusive, guests frequently commend the staff for their friendliness, attentiveness, and professionalism. Many reviews highlight the warm and welcoming atmosphere created by the staff, who are described as polite, courteous, and always ready to assist with a smile. The service is noted for being efficient, and several guests appreciated the personal touch some staff members provided, with a special mention of Alexander at the reception. Furthermore, the restaurant and SPA staff receive positive remarks for their kindness and attentiveness to detail. However, there are contrasting opinions about the consistency of the staff's performance, with some guests experiencing less favorable interactions, noting issues such as a lack of preparedness and language barriers. Despite this, the general consensus is that most of the staff at Therma Palace strive to ensure a pleasant stay for their guests with their helpful and friendly demeanor.
Spa
Therma Palace boasts an impressive spa experience, receiving accolades for its excellent, well-maintained facilities. Guests frequently highlight the spa area's cleanliness, describing it as pure health, super clean, and newly renovated. The varied and well-equipped amenities cater to diverse relaxation needs, ensuring a perfect space for rejuvenation. Services, including massages and treatments, are noted for their exceptional quality, with the staff contributing to a pleasant atmosphere.
Numerous reviews emphasize the spa as a standout feature of the hotel, with guests appreciating its comfortable and pleasant environment. Additionally, the mineral pool is highlighted for its cleanliness and warmth, further enhancing the spa's appeal. Though a few reviews mention dissatisfaction, the overwhelming consensus underscores the spa's excellence, making it a defining aspect of the hotel experience.
Pool
Therma Palace offers a range of pool facilities that are generally well-received by guests. The spa area includes warm mineral pools that are particularly praised, providing a relaxing experience with their soothing temperatures. The indoor pool maintains a comfortable 32-33 degrees Celsius, offering warmth to guests seeking a relaxing swim or immersion.
While the overall maintenance of the pools is noted as being satisfactory, with clean and well-kept facilities, there are some inconsistent experiences with water temperature, particularly in the outdoor pool and parts of the jacuzzi. Although the outdoor pool sometimes features cold water, the mineral spring pool receives commendations for its pleasant warmth.
Therma Palace's pool facilities include a large beach and beautiful surrounds, contributing to an aesthetically pleasing environment. However, families visiting with children may find the pool facilities to be somewhat lacking in space and specialized features to fully accommodate younger guests.
Overall, Therma Palace provides a tranquil setting for guests seeking relaxation through its well-maintained and mostly warm pools in its garden and spa areas, complemented by clean hot tubs and a beautiful decor that enhances the poolside experience.
Family
Therma Palace - Mineral Pool & SPA & All Inclusive stands out as an excellent destination for families seeking a relaxing retreat. Visitors consistently highlight its suitability for family vacations, with amenities specifically catering to those traveling with children. The children's pool, noted for its warmth, proves to be a delightful spot for kids to enjoy aquatic activities. Moreover, the presence of a playground within the hotel park offers ample opportunities for play and interaction, contributing to a gratifying experience for both children and parents alike. Families also appreciate the option of spacious family rooms, some featuring terraces, which enhance comfort during their stay. While some reviews mention areas such as the children's section in the restaurant that could improve in terms of temperature, overall feedback is overwhelmingly positive. Guests value the access to nearby complex facilities, adding to the appeal of the location for family entertainment. With accommodating staff and a welcoming atmosphere, Therma Palace provides a superb setting for families to create joyful memories together.
5 Star
Therma Palace - Mineral Pool & SPA offers a mixed experience for guests who have stayed at the property, with many questioning its five-star rating. Visitors frequently mention that the hotel's facilities and services do not align with what one would expect from a five-star establishment. Feedback indicates a need for renovation and improvements, particularly in maintaining high standards of cleanliness and quality across its offerings. The food and overall service also fall short of the premium expectations set by a luxury rating. Despite the hotel's claim of being a five-star destination, guest experiences suggest it aligns more closely with a three to four-star rating, urging future visitors to manage expectations accordingly.
All-Inclusive Packages
Therma Palace - Mineral Pool & SPA & All Inclusive offers an intriguing mix of experiences. The all-inclusive package grants access to the entire Terma Village complex, providing guests with the convenience of having everything included, from parking to beach loungers. The meals, whether in the morning, lunch, dinner, or in-between, consistently pleased visitors with their delicious offerings.
However, some elements might leave travelers yearning for more typical upscale service associated with all-inclusive resorts. Guests noted that the hotel functions more like a 3-star establishment, with certain amenities such as bathrobes and towels requiring requests at the front desk. The buffet service is not completely self-serve, offering some budget Bulgarian whisky and vodka options only, and some guests mentioned extra charges for lunch despite opting for all-inclusive.
While the ambiance is described as very pleasant and welcoming, the unique requirement of using rubber slippers to access the pool and spa might be a quirky detail to consider while planning the visit. Overall, the resort provides a satisfactory all-inclusive experience but might not meet everyone's expectations of an entirely self-contained luxurious getaway.
Outdoor Pool
The outdoor pool area at Therma Palace offers a mixed experience according to guest reviews. Visitors appreciate the warm mineral pools available, with some mentioning the comfort of heated pool options, including a larger jacuzzi with water temperatures around 36 degrees. This addition provides a relaxing escape for those seeking warmth. The outdoor pool area includes multiple jacuzzis, enhancing the relaxation experience. However, some noted the pool itself is quite small and the water can be a bit cold, which might be less appealing for those looking for a leisurely swim. Despite these varying temperatures, the overall facility provides a pleasant atmosphere for outdoor relaxation featuring both pools and jacuzzis, along with convenient access to the nearby beach.
Indoor Pool
The indoor pool at Therma Palace offers a pleasant experience with warm water, typically ranging from 30°C to 33°C, creating a comfortable environment for guests. Many reviews highlight the favorable temperature, although some suggest that it could be slightly warmer. This area complements the hotel's rejuvenating spa facilities, ensuring a relaxing visit. A particular highlight is the excellent indoor jacuzzi housed in a charming wooden tub, adding a touch of unique luxury. While the indoor pool itself receives positive remarks, there is a noted scarcity of sun loungers, which might be considered a downside for those looking to rest poolside. Overall, the warm water and associated spa amenities contribute to a satisfying and enjoyable stay at Therma Palace.
Luxury
Therma Palace - Mineral Pool & SPA & All Inclusive offers a mixed bag of luxury and disappointment when considering its star rating. While the hotel boasts an impressive spa featuring heated pools, a jacuzzi, and a variety of saunas that provide a pampering experience expected from a high-end establishment, the overall experience seems to be undercut by aspects that do not meet the expectations of a five-star hotel. Guests have noted areas in need of renovation and have expressed that the hotel's quality aligns more closely with a three-star experience despite the premium pricing. There are glimpses of service efforts that resonate with the five-star promise, yet for some visitors, the stay doesn't quite fulfill this level of luxury. As such, Therma Palace presents an experience that mixes elements of indulgence with areas that could benefit from enhancement to truly fit its star designation.
Yes, Therma Palace - All inclusive & Private Beach & Free Parking has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Therma Palace - All inclusive & Private Beach & Free Parking.
No, Therma Palace - All inclusive & Private Beach & Free Parking doesn't allow dogs.
No, parking facilities aren't available at Therma Palace - All inclusive & Private Beach & Free Parking.
Yes, Therma Palace - All inclusive & Private Beach & Free Parking has a gym.