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Summary of reviewsNeu Suites by COBNB in Kuala Lumpur stands out as an appealing accommodation choice, offering a strategic location that is both convenient and central. The property's proximity to key attractions, public transport links, and amenities enhances its appeal to both leisure and business travelers. The close vicinity to embassies, shopping malls, and Gleneagles Hospital also adds to its convenience. Guests benefit from desirable facilities such as a gym, pool, and free parking, which contribute to a well-rounded guest experience.
The suites cater to a variety of guests, including solo travelers, couples, and families, with modern and well-equipped rooms. They are consistently praised for cleanliness and comfort, with amenities like kitchens, entertainment options, and modern furnishings. Despite minor critiques regarding some room sizes, the spaciousness and functionality of the accommodations are noted positively. A large pool and gym area further enhance leisure options, making it an attractive stay for fitness enthusiasts.
Cleanliness at Neu Suites garners significant commendation, with thorough cleaning services ensuring that rooms are immaculate and comfortable. Although there are sporadic issues such as occasional pests or minor dust, these are exceptions, and the focus on cleanliness remains prominent among guest feedback. The use of smart TVs, well-maintained kitchen utensils, and fresh bedding bolster the tidy and luxurious environment.
The staff at Neu Suites earn high praise for their exceptional hospitality, characterized by friendliness, helpfulness, and efficiency. Reviews frequently mention individuals, such as Michelle, Miss Abby, and Kesiya, for their excellent service and prompt problem-solving capabilities. The welcoming atmosphere fostered by the staff enhances the overall guest experience.
The WiFi service at Neu Suites is generally ranked as excellent, supporting strong and reliable internet access for seamless streaming and efficient management of daily activities. Although minor connectivity issues occasionally arise, particularly around certain areas like the hotel lobby, the robust internet quality remains a valued feature.
The amenities, including a rooftop swimming pool, gym, and sauna, are noted for their well-maintained and organized nature. Guests enjoy the serene atmosphere and the proximity to local attractions, which are within a short walking distance. The overall experience is rounded out by comfortable beds, offering restful sleep amid clean and inviting surroundings.
Overall, Neu Suites by COBNB presents itself as a commendable three-star accommodation that offers value for money. The combination of strategic location, modern facilities, cleanliness, outstanding staff, and reasonable pricing makes it a preferred choice for travelers seeking convenience and comfort without splurging. Show more
Read review summaries for all categories
Categories
Apartment with Swimming Pool
Outdoor Pool
Apartment with Free Wi-Fi
3-Star Apartment
Apartment with Outdoor Pool
Room Types
Deluxe Family SuiteA kitchen fitted with a refrigerator, a microwave and an electric kettle is available for cooking and storing food. This air-conditioned family room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.
Deluxe Studio With KitchenThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. The suite's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. This suite offers an electric kettle, a flat-screen TV with streaming services and city views. The unit offers 1 bed.
Standard Room (No Parking)The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. The suite provides an electric kettle. The unit offers 1 bed.
Standard Family SuitesThe kitchen is equipped with a refrigerator, a microwave and an electric kettle. This air-conditioned family room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Guest Reviews
Location
Nestled conveniently in Kuala Lumpur, Neu Suites by COBNB offers a strategic location that appeals to both leisure and business travelers. Situated just a short distance from key attractions like the iconic Petronas Towers, this accommodation provides a peaceful refuge without being far from the bustling city center. Guests appreciate its proximity to essential public transport links, including the LRT stations of Jelatek and Dato Keramat, which make exploring the city a breeze. The nearby metro and bus stops offer quick access to the city center and main sites, ensuring that nothing is too far out of reach.
The area is enriched with a variety of amenities, from shopping malls to embassies, and even a night market that livens up the Fridays. For those visiting for medical reasons, the close vicinity to Gleneagles Hospital is noted as particularly convenient. Despite being slightly out of the main tourist area, the location is described as central and easily accessible, with everything from dining options to mini markets within a walkable distance. Additional perks include free parking, clean surroundings, and desirable facilities like a gym and pool, enhancing the overall guest experience at Neu Suites. This makes it a well-rounded choice for a stay in KL.
Rooms
Neu Suites by COBNB offers a modern and convenient stay with a range of rooms delighting solo travelers, couples, and families alike. Many guests praised the cleanliness and comfort of the rooms, equipped with a variety of amenities such as kitchens, fridges, and entertainment options like Netflix. Travelers appreciate the strategic location near LRT Jelatek, facilitating easy exploration of the area.
While some rooms are described as small and lacking windows, guests still find them well-renovated and functional, supporting a cozy stay. Spaciousness varies across rooms, with larger spaces proving ideal for family accommodations. New furnishings and a comfortable mattress ensure restful nights, complemented by clean interiors.
The property also features excellent leisure facilities, including a large pool and gym area, attracting those keen on fitness and relaxation. Despite minor drawbacks, especially in some room sizes and layouts, the overall appeal of Neu Suites lies in its cleanliness, strategic location, and thoughtful amenities, making it a popular choice among travelers who value both practicality and comfort.
Beds
Neu Suites by COBNB receives high praise for its snug and inviting beds, consistently highlighting comfort as a key feature. Guests appreciate the clean and fresh quality of the mattresses, pillows, and blankets, ensuring a restful sleep after exploring the city. The rooms are noted for their modern amenities, including Netflix, a well-equipped kitchen, and spacious bathrooms, contributing to an overall pleasant stay. The cozy interior design further enhances the relaxing atmosphere, making Neu Suites a popular choice for travelers seeking both comfort and convenience. Simple check-ins and easy access round out the experience, creating a stress-free visit.
Cleanliness
Neu Suites by COBNB has garnered a reputation for its impressive cleanliness, ensuring a comfortable stay for its guests. Many visitors noted the immaculate condition of the apartments, highlighting that the cleaning service was exceptional across the board. Rooms were described as clean and cozy, with amenities such as fresh mattresses, pillows, and blankets contributing to the comfort and quality of the accommodation. The modern decor and well-maintained facilities further enhanced the overall experience.
Despite the overwhelming praise, there were occasional remarks about minor cleanliness issues, such as dust under the bed or disturbances caused by fruit flies. Instances of substandard cleanliness were mentioned sporadically, but these seemed to be exceptions rather than the norm. The interior is generally welcoming, combining luxury and comfort with a focus on maintaining a tidy and orderly environment.
Guests appreciated the convenience offered by amenities like smart TVs, refrigerators, and kitchen utensils, all of which were kept in pristine condition. Though there were isolated critiques regarding specific aspects of cleanliness, such as bathroom odors or occasional pests, satisfaction with the cleanliness and upkeep of Neu Suites by COBNB was the prevailing sentiment among those who visited.
Staff
Neu Suites by COBNB garners praise for its exceptional staff, consistently described as friendly, helpful, and cooperative. Guests frequently highlight the warm hospitality of the team, including standout mentions of individuals like Michelle, who is noted for her amazing hospitality. The reception staff receives commendations for their approachability and willingness to assist, ensuring guests feel welcome and cared for throughout their stay. Customer service at Neu Suites is particularly noteworthy, with many reviews indicating prompt and smooth communication, both in person and via platforms like WhatsApp, underlining the staff's responsiveness and efficiency. This attentive and personalized service extends beyond mere problem-solving, fostering an atmosphere akin to being at home. Reviewers appreciate the fast and effective responses from the COBNB Customer Service team, with specific kudos to Miss Abby and Kesiya. Overall, Neu Suites by COBNB provides a service experience that leaves a positive impression on its guests.
Wi-Fi
Guests at Neu Suites by COBNB frequently highlight the impressive quality of the WiFi in their reviews, emphasizing its strong and reliable performance. Many users appreciate being able to stream entertainment services like Netflix seamlessly during their stay. This robust internet connection contributes to a hassle-free experience, enabling guests to manage their activities efficiently. However, there are occasional criticisms regarding WiFi issues, such as connectivity troubles with the TV and weak signals in some specific areas like the hotel lobby. Additionally, the location of the router, which may be in an adjacent unit, can cause temporary outages dependent on the presence of the neighboring occupant. Despite these minor setbacks, the prevailing sentiment is that the WiFi service at Neu Suites is generally excellent.
Pool
Neu Suites by COBNB offers a delightful range of amenities that elevate the guest experience, with the swimming pool being a noteworthy feature among them. Numerous visitors appreciate the rooftop view and the serene seating areas that complement the pool, which is well-maintained and clean. The combination of a convenient location and well-organized facilities, including a gym and sauna, enhances the overall stay. Guests particularly enjoy the breathtaking early morning swims, where the sunrise adds to the charm of the experience. While some mention the pool's smaller size, its cleanliness and management remain consistent highlights. The pool, located on the second floor, fits well within a comprehensive suite of amenities, including a gym and a common working area. The proximity to a shopping center, just a short walk away, adds further convenience for guests. Overall, the pool and associated facilities provide a refreshing and well-rounded experience, making a stay at Neu Suites both comfortable and enjoyable.
3 Star
Located conveniently close to shopping centers, Neu Suites by COBNB offers good accommodation for travelers seeking value for money. This three-star property presents clean and comfortable rooms that come with Netflix access, ensuring a pleasant stay for guests. The facilities, including a swimming pool and gym, enhance the overall experience, contributing to the fantastic apartment feel. Service quality is commendable, with parking provided for added convenience. At an affordable rate, the level of service surpasses expectations, making it a worthy choice for those looking to enjoy a well-rounded stay without breaking the bank.
Yes, Neu Suites by COBNB has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Neu Suites by COBNB.
No, Neu Suites by COBNB doesn't allow dogs.
No, parking facilities aren't available at Neu Suites by COBNB.