Sun Inns Hotel Batu Caves
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Summary of reviewsSun Inns Hotel Batu Caves is conveniently located near several attractions, including the iconic Batu Caves with easy access to numerous shops and dining options. It's a strategic location, complemented by free parking and good security. Despite being close to main roads and shopping areas, the hotel remains quiet and serene, offering a comfortable and relaxing stay. The friendly and cheerful staff, including specific members like Arelong, Naz, Hazrul and Syam, are praised for their helpfulness and excellent customer service, enhancing the overall pleasant experience.
The hotel’s rooms receive mixed reviews. Positively, they are often described as comfy, clean and free from noise, which is beneficial for long stays. Some guests appreciate the larger room sizes, finding the hotel to be an economical and private choice with satisfactory facilities. However, issues such as dirty sheets, dust, cigarette smoke smell, broken fixtures, dim lighting and inadequate bathrooms and amenities have been reported, indicating a need for better housekeeping and maintenance.
Cleanliness appears to be a significant concern with frequent reports of dirty rooms, stained sheets, dust and pest issues like cockroaches. The bathrooms particularly suffer from poor maintenance with leaking pipes, unpleasant odors and shared spaces between the shower and toilet causing discomfort. Many guests have called for enhanced cleanliness standards and renovations.
The beds receive mixed feedback as well. While some guests find them satisfactory and conducive to a good sleep, others report cleanliness issues like stains and the headboard shedding particles. The triple room setup is appreciated by larger groups or families.
Overall, while Sun Inns Hotel Batu Caves offers a convenient and budget-friendly stay with excellent staff service, significant improvements in cleanliness and room maintenance could greatly enhance the guest experience.
Categories
The hotel’s rooms receive mixed reviews. Positively, they are often described as comfy, clean and free from noise, which is beneficial for long stays. Some guests appreciate the larger room sizes, finding the hotel to be an economical and private choice with satisfactory facilities. However, issues such as dirty sheets, dust, cigarette smoke smell, broken fixtures, dim lighting and inadequate bathrooms and amenities have been reported, indicating a need for better housekeeping and maintenance.
Cleanliness appears to be a significant concern with frequent reports of dirty rooms, stained sheets, dust and pest issues like cockroaches. The bathrooms particularly suffer from poor maintenance with leaking pipes, unpleasant odors and shared spaces between the shower and toilet causing discomfort. Many guests have called for enhanced cleanliness standards and renovations.
The beds receive mixed feedback as well. While some guests find them satisfactory and conducive to a good sleep, others report cleanliness issues like stains and the headboard shedding particles. The triple room setup is appreciated by larger groups or families.
Overall, while Sun Inns Hotel Batu Caves offers a convenient and budget-friendly stay with excellent staff service, significant improvements in cleanliness and room maintenance could greatly enhance the guest experience.
Family Friendly Hotel
Small Hotel
3-Star Hotel
Guest Reviews
Located near several attractions, Sun Inns Hotel Batu Caves offers a convenient stay with easy access to numerous nearby shops, including a Lotus mall and a Tesco. Its strategic location makes it simple to explore the area, providing guests with a plethora of dining options and essential amenities within walking distance. The hotel is also close to the iconic Batu Caves, adding to its appeal for visitors. Free parking with good security and the presence of a lift enhance the overall convenience. Despite its proximity to main roads and shopping areas, the surroundings remain quiet and serene, ensuring a comfortable and relaxing stay. The friendly and cheerful staff, coupled with fair pricing, further contribute to a pleasant experience at Sun Inns Hotel Batu Caves.
Sun Inns Hotel Batu Caves offers varied experiences for its guests, primarily highlighting a mix of positive and negative aspects. On the positive side, many guests noted the comfort and cleanliness of the rooms, describing them as comfy, clean and free from noise, which is particularly beneficial for long stays. Some guests appreciated the larger room sizes and found the hotel to be an economical and private choice with satisfactory facilities.
However, there are significant concerns regarding the cleanliness and maintenance of the rooms. Numerous reviews mentioned issues such as dirty sheets, dust and an unpleasant smell of cigarette smoke, even in non-smoking rooms. Some rooms showed signs of aging with broken fixtures, dim lighting and a general outdated appearance. The bathrooms frequently suffered from mold, water leakage and inadequate cleaning, leading to issues such as standing water and stained toilets.
Additionally, several guests found the floors uncomfortable to walk on and reported problems with pests like ants and cockroaches. A few reviews pointed out inadequate amenities, such as missing TV remotes, limited TV channels, no windows and the absence of basic toiletries. Consequently, while the hotel does offer some comfortable and quiet accommodations, the upkeep and hygiene standards leave much to be desired, affecting the overall guest experience.
The beds and linens at Sun Inns Hotel Batu Caves have garnered mixed reactions from guests. On the positive side, many found the beds and sheets to be satisfactory, enhancing their sleeping experience. However, there were several concerns raised regarding cleanliness, including reports of stains and issues with the bed's headboard shedding particles. Despite these mixed reviews, the triple room setup offered by the hotel seems to be a favorable option for larger groups or families. Though improvements in maintenance and hygiene could elevate the overall comfort, the basic amenities related to bedding were appreciated by some guests.
Sun Inns Hotel Batu Caves has faced significant criticism regarding its cleanliness and overall hygiene. Guests frequently reported dirty rooms, often finding stained sheets and floors covered in hair and dust. Some guests mentioned encountering cockroaches, both in the rooms and specifically while sleeping, which raised serious concerns about pest control.
Complaints about the bathrooms were particularly prevalent, highlighting issues such as leaking pipes, sticky surfaces and unpleasant odors. The shared space between the shower and toilet was a recurring point of discomfort. Additionally, guests noted that the strong smell of cigarettes permeated many rooms, making them unpleasant to stay in.
The condition of the rooms themselves left much to be desired with some visitors pointing out smelly curtains, sticky floors and dim, uninviting lighting. Many felt that the hotel was in desperate need of renovation and improved housekeeping services. There were multiple calls for the management to enhance the cleanliness standards, especially focusing on sheets, bathrooms and addressing the pervasive cigarette smell. Despite isolated comments about decent maintenance, the overwhelmingly negative feedback suggested that significant improvements are necessary to meet guest expectations.
The staff at Sun Inns Hotel Batu Caves receive consistent praise from guests for their friendliness, helpfulness and excellent customer service skills. Many reviews highlight the accommodating nature of the front desk team, often allowing early check-ins and providing cooperative and efficient service. Specific staff members, such as Arelong, Naz, Hazrul and Syam, are frequently mentioned for their soft-spoken manner and professional assistance. Overall, guests appreciate the welcoming and supportive atmosphere created by the hotel staff, which enhances their stay at this budget-friendly hotel.
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Location
Rooms
However, there are significant concerns regarding the cleanliness and maintenance of the rooms. Numerous reviews mentioned issues such as dirty sheets, dust and an unpleasant smell of cigarette smoke, even in non-smoking rooms. Some rooms showed signs of aging with broken fixtures, dim lighting and a general outdated appearance. The bathrooms frequently suffered from mold, water leakage and inadequate cleaning, leading to issues such as standing water and stained toilets.
Additionally, several guests found the floors uncomfortable to walk on and reported problems with pests like ants and cockroaches. A few reviews pointed out inadequate amenities, such as missing TV remotes, limited TV channels, no windows and the absence of basic toiletries. Consequently, while the hotel does offer some comfortable and quiet accommodations, the upkeep and hygiene standards leave much to be desired, affecting the overall guest experience.
Beds
Cleanliness
Complaints about the bathrooms were particularly prevalent, highlighting issues such as leaking pipes, sticky surfaces and unpleasant odors. The shared space between the shower and toilet was a recurring point of discomfort. Additionally, guests noted that the strong smell of cigarettes permeated many rooms, making them unpleasant to stay in.
The condition of the rooms themselves left much to be desired with some visitors pointing out smelly curtains, sticky floors and dim, uninviting lighting. Many felt that the hotel was in desperate need of renovation and improved housekeeping services. There were multiple calls for the management to enhance the cleanliness standards, especially focusing on sheets, bathrooms and addressing the pervasive cigarette smell. Despite isolated comments about decent maintenance, the overwhelmingly negative feedback suggested that significant improvements are necessary to meet guest expectations.
Staff
No, Sun Inns Hotel Batu Caves doesn't have any pool.
No, a spa isn't available at Sun Inns Hotel Batu Caves.
No, Sun Inns Hotel Batu Caves doesn't allow dogs.
No, parking facilities aren't available at Sun Inns Hotel Batu Caves.
No, Sun Inns Hotel Batu Caves doesn't have a gym.
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