The Platinum KLCC By Sky Pool
Kuala Lumpur
3.15853300,
101.70384500
,
The Face Suites,platinum,1020,jalan Sultan Ismail, Unit No, D -13-5,platinum Suites
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Summary of reviewsThe Platinum KLCC By Sky Pool is centrally located in Kuala Lumpur, offering guests easy access to KLCC's main attractions, including the Petronas Towers. The hotel’s location is a frequently praised feature, providing convenience with nearby public transport and a variety of restaurants, mini-marts and shopping centers.
The apartments are spacious and elegant, comfortably accommodating families and groups with spectacular city views, particularly from the higher floors. The master bedrooms and ensuite facilities receive high marks, adding a touch of luxury to the accommodations. Amenities like a well-maintained gym and a stunning rooftop infinity pool with panoramic city views further enhance the experience, making it a popular choice for travelers.
When it comes to cleanliness, however, reviews are mixed. While some guests found the rooms to be very clean, others reported issues such as stained bedsheets, dirty floors and occasional pest sightings. Maintenance and regular cleaning services appear to be inconsistent, impacting the overall guest satisfaction in this area.
The staff also receive mixed reviews. Some guests praise them for being helpful, friendly and attentive, particularly noting positive experiences with individuals like Mr. Zahid. However, there are reports of unprofessional behavior and poor customer service, especially during check-in and check-out, which detracts from the overall experience.
The free access to the rooftop infinity pool is a major highlight for many, offering breathtaking views and a relaxing atmosphere. However, the pool can get crowded and the water can be quite cold. Similarly, the gym, while small, is well-maintained and serves as a good option for fitness enthusiasts.
Wi-Fi quality appears inconsistent with some guests enjoying good connectivity while others struggle with slow speeds and intermittent service. It’s also worth noting that Wi-Fi access is paid, which may be a drawback for some visitors.
Parking is generally appreciated for its convenience, though each unit is allocated only one parking space, leading to challenges for those with multiple vehicles. Some guests also faced difficulties due to a lack of information about the parking facilities.
In summary, The Platinum KLCC By Sky Pool offers a luxurious and conveniently located stay with spacious accommodations and standout amenities like the infinity pool. However, improvements in cleanliness, maintenance, customer service and Wi-Fi quality are needed to enhance the overall guest experience.
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The apartments are spacious and elegant, comfortably accommodating families and groups with spectacular city views, particularly from the higher floors. The master bedrooms and ensuite facilities receive high marks, adding a touch of luxury to the accommodations. Amenities like a well-maintained gym and a stunning rooftop infinity pool with panoramic city views further enhance the experience, making it a popular choice for travelers.
When it comes to cleanliness, however, reviews are mixed. While some guests found the rooms to be very clean, others reported issues such as stained bedsheets, dirty floors and occasional pest sightings. Maintenance and regular cleaning services appear to be inconsistent, impacting the overall guest satisfaction in this area.
The staff also receive mixed reviews. Some guests praise them for being helpful, friendly and attentive, particularly noting positive experiences with individuals like Mr. Zahid. However, there are reports of unprofessional behavior and poor customer service, especially during check-in and check-out, which detracts from the overall experience.
The free access to the rooftop infinity pool is a major highlight for many, offering breathtaking views and a relaxing atmosphere. However, the pool can get crowded and the water can be quite cold. Similarly, the gym, while small, is well-maintained and serves as a good option for fitness enthusiasts.
Wi-Fi quality appears inconsistent with some guests enjoying good connectivity while others struggle with slow speeds and intermittent service. It’s also worth noting that Wi-Fi access is paid, which may be a drawback for some visitors.
Parking is generally appreciated for its convenience, though each unit is allocated only one parking space, leading to challenges for those with multiple vehicles. Some guests also faced difficulties due to a lack of information about the parking facilities.
In summary, The Platinum KLCC By Sky Pool offers a luxurious and conveniently located stay with spacious accommodations and standout amenities like the infinity pool. However, improvements in cleanliness, maintenance, customer service and Wi-Fi quality are needed to enhance the overall guest experience.
Apartment Taking Steps Towards Sustainability
Apartment for Honeymoon
Apartment with Swimming Pool
Indoor Pool Children's Pool
Apartment with Parking
Accessible Apartment
Apartment with Gym
Small Apartment
Apartment with Children's Pool
Apartment with Indoor Pool
Guest Reviews
Centrally located in the bustling heart of Kuala Lumpur, The Platinum KLCC By Sky Pool offers an enviable position close to numerous attractions. Many guests praise the hotel's fantastic location, which places them within walking distance of the majority of KLCC's main spots, including popular tourist destinations and the iconic Petronas Towers. Convenience is key with easy access to public transport options like the monorail, LRT stations and MRT nearby, making it simple to explore the city.
The apartment setting is described as elegant and spacious, providing a comfortable and enjoyable stay. Additional amenities like the well-maintained gym and the stunning infinity pool with panoramic city views further enhance the experience. The proximity to restaurants, mini-marts and shopping centers adds to the convenience, allowing guests to enjoy the local cuisine and shopping without hassle.
Overall, guests are highly satisfied with the location, emphasizing it as one of the standout features of their stay at The Platinum KLCC By Sky Pool.
Nestled in the vibrant heart of Kuala Lumpur, The Platinum KLCC By Sky Pool offers visitors a mixed experience with its accommodations. The rooms are notably spacious, providing ample space for families and groups. Many guests appreciated the comfortable and clean environments, accentuated by spectacular city views, especially from higher floors. The master bedrooms and ensuite facilities are often highlighted as being particularly impressive.
However, some guests have reported cleanliness issues with accounts of dust and occasionally unpleasant odors. The condition of the furniture and other room amenities, like the TV and fridge, were not consistently up to par, sometimes being noted as old or malfunctioning. Despite these drawbacks, the apartments are well-equipped with kitchen facilities and can comfortably host larger groups, making it convenient for stays with friends or family.
Overall, while there are areas requiring attention, such as maintenance and cleanliness, the spaciousness and stunning views of Kuala Lumpur add a positive dimension to the stay at The Platinum KLCC By Sky Pool.
A stay at The Platinum KLCC By Sky Pool presents a mixed experience when it comes to bedding. While some guests found the beds to be super comfy with very nice mattresses, others reported significant discomfort due to hard or worn-out mattresses and inadequate pillows. Cleanliness was also an issue for some visitors with reports of stained sheets and pillowcases and even drool and makeup marks left from previous guests. Additionally, thin towels and occasional maintenance issues such as malfunctioning air conditioning in the master bedroom detracted from overall comfort levels. Despite some positive notes on mattress quality, the inconsistencies make it clear that improvements could enhance the guest experience significantly.
The Platinum KLCC By Sky Pool offers a mix of experiences when it comes to cleanliness with some guests noting an excellent standard of hygiene and very clean rooms. However, multiple reviews point to significant issues. Instances of stained and dirty bedsheets, towels and duvets are common, creating discomfort for many guests. Several reports mention dirty floors, often accompanied by dust, stones and even bugs, including cockroaches and ants. The bathrooms also receive frequent criticism for being smelly and not properly cleaned with issues ranging from dirty surfaces to broken showers.
Room maintenance appears to be inconsistent with many visitors highlighting a lack of regular cleaning services during their stay. Some reported that request for fresh linens and towels were unmet. A few also complained about hidden costs, possibly related to cleaning fees. Other concerns include worn furniture and general signs of neglect, such as dirty windows and sticky floors.
Despite these drawbacks, guests appreciated the spacious rooms, effective air conditioning and views from the hotel. However, the numerous hygiene and maintenance issues detracted from the overall experience for many.
Visitors to 'The Platinum KLCC By Sky Pool' have shared mixed experiences regarding the hotel staff. On a positive note, some guests found the staff to be very helpful, cooperative, pleasant, friendly and honest. One guest specifically mentioned that Mr. Zahid was very helpful and always attentive to guest needs. Another appreciated the service and upkeep of the apartment, while some guests were pleased with the friendly and caretaking nature of the host.
However, there were several concerns as well. Some guests reported unprofessional behavior, rude interactions and unhelpful staff, particularly during check-in and check-out. The property managers and agents were criticized for their lack of responsiveness and poor customer service. On multiple occasions, guests experienced delays in addressing their requests and noted the unfriendliness of the service. Issues such as the staff blaming guests, taking personal mobile phones and being involved in arguments were highlighted, which marred the experience for some visitors.
In summary, while there are commendable aspects regarding staffing at the Platinum KLCC, improvements are needed in customer service and staff professionalism to enhance the overall guest experience.
During a stay at The Platinum KLCC By Sky Pool, guests have had mixed experiences with the hotel's Wi-Fi service. Some have reported a good internet connection in their rooms, allowing for uninterrupted use. However, many visitors have faced challenges such as slow speeds, intermittent connectivity and low signal strength, making it difficult to stream content or browse the internet. The Wi-Fi service is also paid, which may not meet every guest's expectations. Additionally, it appears that traditional TV channels are not available with only YouTube and Netflix accessible. Overall, while there are pockets of good internet service, the reliability and quality of the Wi-Fi may be a concern for some travelers.
The gym at The Platinum KLCC By Sky Pool features free access for guests and offers a well-maintained space. While it may be small and primarily equipped with treadmills, it serves as a decent option for those looking to maintain their fitness routine. Despite some comments about the security being somewhat strict, the overall sentiment is that the gym is a positive amenity, complementing the stunning infinity pool.
If you're planning a stay in Kuala Lumpur, 'The Platinum KLCC By Sky Pool' offers a captivating experience, especially if you're a pool enthusiast. The main highlight of the property is its rooftop infinity pool located on the 51st floor. Guests have praised the pool for its breathtaking panoramic views, which are particularly stunning and Instagram-worthy. The spacious pool area allows for a comfortable and relaxing experience, albeit with the occasional crowding issue.
Many guests have enjoyed unlimited access to this sky pool, making it a convenient spot to unwind at any time of the day. The pool's charming setting, complemented by the rooftop terrace, offers a perfect blend of relaxation and visual delight. However, a notable downside mentioned by several guests is that the pool can be overcrowded and at times, it may be challenging to find a spot to place personal belongings. Additionally, the pool water can be quite cold, especially when the pool is shaded during most of the day, requiring swimmers to brave the chilly waters.
Despite these minor inconveniences, the overall consensus is that the pool is fantastic with many travelers planning to return for another stay. If you're looking for a hotel that combines excellent amenities with spectacular city views, 'The Platinum KLCC By Sky Pool' is worth considering.
The parking situation at The Platinum KLCC By Sky Pool has mixed aspects. On the positive side, some guests appreciated the free parking and found it easy to park their cars. The facility offers one parking card access and provides one parking space per unit, which can be convenient for visitors with a single vehicle. However, there are a few downsides. Some guests mentioned that no information about parking was provided by the staff, making it difficult for them to find parking spaces initially. Others noted that each unit is allocated only one parking space, which may not suffice for guests traveling with more than one car. Additionally, there were mentions of expensive parking rates with some having to pay RM 35 per night. Overall, while there are some benefits to the parking facilities, there are areas that could use improvement.
The Platinum KLCC By Sky Pool offers a family-friendly environment, ideal for group stays with spacious apartments that can comfortably accommodate multiple families or couples. Guests have praised the ample space, perfect for a family vacation and offering enough room for activities like cooking and laundry. The skydeck is a popular spot for families, providing a nice space to relax and enjoy the view. While some have mentioned challenges in finding a spot at the pool, overall, the hotel’s priorities lean towards ensuring a comfortable stay for larger groups. The luxurious setting managed by private owners adds to the appeal, although some feel it's a bit overpriced.
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Location
The apartment setting is described as elegant and spacious, providing a comfortable and enjoyable stay. Additional amenities like the well-maintained gym and the stunning infinity pool with panoramic city views further enhance the experience. The proximity to restaurants, mini-marts and shopping centers adds to the convenience, allowing guests to enjoy the local cuisine and shopping without hassle.
Overall, guests are highly satisfied with the location, emphasizing it as one of the standout features of their stay at The Platinum KLCC By Sky Pool.
Rooms
However, some guests have reported cleanliness issues with accounts of dust and occasionally unpleasant odors. The condition of the furniture and other room amenities, like the TV and fridge, were not consistently up to par, sometimes being noted as old or malfunctioning. Despite these drawbacks, the apartments are well-equipped with kitchen facilities and can comfortably host larger groups, making it convenient for stays with friends or family.
Overall, while there are areas requiring attention, such as maintenance and cleanliness, the spaciousness and stunning views of Kuala Lumpur add a positive dimension to the stay at The Platinum KLCC By Sky Pool.
Beds
Cleanliness
Room maintenance appears to be inconsistent with many visitors highlighting a lack of regular cleaning services during their stay. Some reported that request for fresh linens and towels were unmet. A few also complained about hidden costs, possibly related to cleaning fees. Other concerns include worn furniture and general signs of neglect, such as dirty windows and sticky floors.
Despite these drawbacks, guests appreciated the spacious rooms, effective air conditioning and views from the hotel. However, the numerous hygiene and maintenance issues detracted from the overall experience for many.
Staff
However, there were several concerns as well. Some guests reported unprofessional behavior, rude interactions and unhelpful staff, particularly during check-in and check-out. The property managers and agents were criticized for their lack of responsiveness and poor customer service. On multiple occasions, guests experienced delays in addressing their requests and noted the unfriendliness of the service. Issues such as the staff blaming guests, taking personal mobile phones and being involved in arguments were highlighted, which marred the experience for some visitors.
In summary, while there are commendable aspects regarding staffing at the Platinum KLCC, improvements are needed in customer service and staff professionalism to enhance the overall guest experience.
Wi-Fi
Gym
Pool
Many guests have enjoyed unlimited access to this sky pool, making it a convenient spot to unwind at any time of the day. The pool's charming setting, complemented by the rooftop terrace, offers a perfect blend of relaxation and visual delight. However, a notable downside mentioned by several guests is that the pool can be overcrowded and at times, it may be challenging to find a spot to place personal belongings. Additionally, the pool water can be quite cold, especially when the pool is shaded during most of the day, requiring swimmers to brave the chilly waters.
Despite these minor inconveniences, the overall consensus is that the pool is fantastic with many travelers planning to return for another stay. If you're looking for a hotel that combines excellent amenities with spectacular city views, 'The Platinum KLCC By Sky Pool' is worth considering.
Parking
Family
Yes, The Platinum KLCC By Sky Pool has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.
No, a spa isn't available at The Platinum KLCC By Sky Pool.
No, The Platinum KLCC By Sky Pool doesn't allow dogs.
Yes, parking facilities are available at The Platinum KLCC By Sky Pool.
Yes, The Platinum KLCC By Sky Pool has a gym.
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