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Summary of reviewsMeritin Hotel is highly praised by guests for its central and strategic location in the heart of Kuching, making it an ideal base for exploring the city. Many key attractions such as the Waterfront, Chinatown and various museums are within walking distance, along with a plethora of restaurants, shopping areas and local food spots. It's a convenient spot for both leisure and business travelers, providing easy access to essential amenities and transportation options. Despite its bustling surroundings, the hotel maintains a quiet and pleasant atmosphere.
The hotel's breakfast receives a mix of reviews but generally leaves a positive impression. Guests appreciate the daily variety and the inclusion of local specialties like Sarawak laksa. While some guests found the selection satisfying and filling, others felt the options, especially for those preferring Western or international foods, could be more extensive. There are also calls for better accommodation of specific dietary preferences such as vegan dishes. Overall, the breakfast experience is favorable for many, although there's room for improvement.
Meritin Hotel's rooms are modern, clean and notably comfortable. They are frequently praised for their well-kept state, spacious layout and thoughtful amenities. The quality of the bedding and the overall room design contribute to a restful and pleasant stay. While a few guests mentioned compact room sizes and occasional noise issues, particularly near the front or elevators, most reviews highlight the rooms' cleanliness and the high standard of maintenance. The hotel staff promptly addresses any functional issues reported by guests.
Cleanliness is a hallmark of Meritin Hotel. The hotel receives consistent praise for its high sanitation standards, from the spotless rooms to the tidy common areas. The cleaning staff is often commended for their diligence and friendliness, ensuring a hygienic and fresh environment throughout the stay. Despite some isolated incidents of minor cleanliness issues, the hotel management is responsive and quick to resolve them.
The staff at Meritin Hotel is one of its standout features. Frequently lauded for their friendliness, professionalism and attentiveness, the staff goes above and beyond to make guests feel welcome and well-cared for. Their exceptional service and warm demeanor contribute significantly to the positive experiences of many visitors.
Free Wi-Fi is available but receives somewhat mixed feedback. While some guests find the connection strong and effective, others experience issues with speed and reliability, particularly at night. Despite this inconsistency, the availability of complimentary Wi-Fi remains a noted convenience for many.
The hotel is recognized as family-friendly, offering spacious rooms suitable for families and the Family Suite being especially recommended. The staff's attentiveness towards accommodating children and ensuring a comfortable family stay receives positive remarks, despite the occasional comment about room size.
The beds are generally mentioned as comfortable and clean with many guests appreciating the firm mattresses and fresh linens. Although some reviews note that the beds may be too firm or too small for two people, the overall consensus emphasizes a good night's sleep and hygienic bedding.
For business travelers, Meritin Hotel's ideal location and practical amenities make it a top choice. The hotel's proximity to key business locations, comfortable accommodations and efficient handling of corporate needs creates a business-friendly environment, enhancing the stay for professional guests.
Accessibility is decent but could see improvements; the presence of a ramp and nearby parking is noted, though the entrance and lobby aren't fully wheelchair-friendly. Despite some issues with elevator reliability and the compact room sizes posing challenges for those with disabilities, the convenience of nearby transportation remains helpful.
In summary, Meritin Hotel offers a well-rounded and comfortable stay with its strategic location, clean and modern rooms, exceptional staff and family-friendly atmosphere standing out as key positives. While there are areas for improvement, particularly regarding breakfast variety and Wi-Fi connectivity, the overall guest experience is highly satisfactory. Show more
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Business Hotel
Meritin Hotel is centrally located and offers a business center. It provides complimentary wireless internet access and concierge services.
Cheap Hotel
Meritin Hotel in Kuching provides well-maintained rooms with essential amenities at an affordable price. Its location offers convenient access to the city's attractions and dining options. It is a practical choice for budget travelers seeking a comfortable and accessible stay.
Accessible Hotel
This hotel is listed as having facilities for disabled guests.
3-Star Hotel
Centrally located in Kuching, within a short drive of Kuching Waterfront and Jalan Padungan. It offers a restaurant, coffee shop, and room service. It is appreciated for its central location.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Room Types
Standard (No Window)Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
StudioFeaturing free toiletries, this studio includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned studio features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Superior Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
PremierOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.
FamilyProviding free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Superior Double RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Executive SuiteThe hot tub is a top feature of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Meritin SuiteThis suite features a hot tub. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
TripleFeaturing free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Guest Reviews
8.6
Very Good
Location
Meritin Hotel boasts a prime location that receives considerable praise from its guests. Situated in the heart of Kuching, it offers a convenient base for exploring the city. Many attractions, including the Waterfront, Chinatown and various museums, are within easy walking distance. The hotel's central placement also places guests near an array of restaurants, shopping areas and local food spots.
The strategic location is frequently highlighted with guests noting its proximity to essential amenities such as supermarkets, food outlets and tourist spots. This makes it particularly suitable for both leisure travelers wishing to immerse themselves in the local culture and business travelers needing easy access to city points.
Despite the bustling environment, the area around the hotel offers a quiet stay, adding to its appeal. The convenience of being close to the airport and easily accessible transportation options further enhances the experience. Overall, Meritin Hotel's central and strategic location makes it an excellent choice for anyone looking to explore Kuching efficiently.
Breakfast
Meritin Hotel's breakfast has garnered a range of reviews from guests, reflecting varied experiences. Many guests found the breakfast offerings to be great, good or even superb with a delicious selection that left a positive impression. Some highlighted the tweak in the menu on a daily basis, a detail that added a touch of novelty to their morning meals. The breakfast was often described as filling, satisfying and featuring a variety of choices with local specialties that were particularly praised.
However, there were mentions of limitations. While some guests were pleased with the simple buffet and found it to be sufficient, others felt that the options could be expanded, especially for those preferring Western or international foods. Complaints pointed to a monotonous spread, limited choices and items not being refilled promptly. For guests with specific dietary preferences, such as vegans, the selection appeared inadequate and calls were made for more variety and better value for the price.
The hotel’s breakfast generally caters more towards Asian palates with dishes like Sarawak laksa receiving high praise. Despite the mixed feedback, it's clear that the breakfast hits the mark for many, though there's room for improvement to meet the expectations of a broader audience, particularly in offering a more international and diversified spread.
Rooms
Meritin Hotel's rooms have consistently received praise for their modern design, cleanliness and comfortable amenities. Guests commonly highlight the spacious and well-kept nature of the rooms, noting that they are as advertised with modern interiors and functional layouts that make good use of space. Many reviews commend the comfort of the beds and the quality of the bedding, contributing to a restful stay.
While the majority of the guest feedback underscores the cleanliness and upkeep of the rooms, some guests have pointed out occasional issues with room size, particularly noting that some rooms can be quite compact. This has been a minor point of contention, especially given the inconsistency in room sizes for the same rate. Yet, larger rooms have been appreciated for their space and comfort with good amenities and well-sized bathrooms enhancing the guest experience.
Noise seems to be an issue for rooms situated at the front of the hotel or near the lifts, affecting some guests' quality of sleep. However, the rooms’ sound insulation has been positively mentioned by others. Bathroom facilities, including good showers and sufficient lighting, have generally met guest expectations, though there were comments about inadequate water pressure and occasional maintenance issues.
Guests have also experienced some functional problems like doors not closing properly or minor inconveniences, which, when reported, were addressed promptly by reception. Despite these drawbacks, repeat compliments on the overall room cleanliness and comfort dominate the reviews, suggesting a generally satisfactory experience in terms of accommodation.
In summary, Meritin Hotel offers clean, modern and comfortable rooms with thoughtful design, although potential guests might want to clarify the room size upon booking to ensure it meets their preferences. The hotel appears to be well-maintained and responsive to guest feedback, making it a reliable choice for travelers.
Beds
Visitors to the Meritin Hotel frequently comment on the comfort of the beds, highlighting their clean and super comfy nature. Many guests appreciate the firm but comfortable mattresses and pillows, making special mention of the suitability for heavy-weights. The bedding is often described as nice and changed daily, contributing to an overall pleasant sleeping experience.
However, there are mixed reviews regarding the firmness of the beds. While some guests find the firmness comfortable and conducive to a good night's sleep, others feel that the mattresses are too hard or that beds in certain rooms are too small for two people. Despite these occasional concerns about size and firmness, the general consensus leans towards the beds providing a comfortable and restful sleep.
The hotel ensures a healthy and odor-free environment for its guests with no complaints about the cleanliness of the beds. Overall, while there are instances where improvements could be made, the beds at Meritin Hotel generally receive positive feedback for their comfort and cleanliness.
Cleanliness
Meritin Hotel is consistently praised for its high standards of cleanliness with numerous guests highlighting the overall cleanliness of the hotel and the rooms. The rooms are frequently described as very clean, fresh and comfortable, devoid of cigarette smoke and equipped with clean and tidy bathrooms. The hotel’s diligent daily cleaning and self-cleaning bidets also contribute positively to its hygienic environment.
Furthermore, many guests appreciated the cleanliness of the bedding and the availability of fresh linens and towels, demonstrating a concern for maintaining a sanitary atmosphere. The cleaning staff are often noted for their friendliness and helpfulness, ensuring the rooms are cleaned and maintained well upon guests' requests.
The facilities, including the new and well-maintained premises, add to the overall positive impression. Guests have found the hotel to be generally clean and well-kept with organized parking and meticulous cleanliness, making stays comfortable.
However, there are occasional mentions of issues such as sticky floors, dirty rooms upon check-in, a lack of cleanliness in bathrooms and instances of small black flies or mosquitoes. Yet, when such concerns were raised, the hotel management showed responsiveness by improving the room conditions promptly.
Overall, Meritin Hotel maintains a strong reputation for cleanliness with well-kept rooms and facilities, supported by a diligent cleaning staff, providing a comfortable and hygienic stay for its guests.
Staff
At the Meritin Hotel, the staff consistently earns high praise from guests for their exceptional service and warm demeanor. Despite being busy, the staff are always attentive, hardworking and prepared to meet the needs of their guests. Across various positions, from the front desk to housekeeping, the employees are described as kind, professional and accommodating.
Guests frequently highlight that the staff is not only friendly and pleasant but also incredibly helpful in various situations. Whether it’s providing assistance with check-ins or addressing specific needs, the level of customer service maintains a high standard of professionalism and courtesy. The front desk, in particular, stands out for its service-oriented approach and responsiveness with many guests appreciating prompt service and helpful suggestions.
Politeness and a welcoming attitude seem to be deeply embedded in the hotel's culture. The team is often noted for going above and beyond, ensuring that guests feel at home and well-cared for during their stay. The consistent mention of the staff's friendliness and helpfulness, along with their willingness to assist and accommodate, contributes significantly to the positive guest experiences at Meritin Hotel.
Wi-Fi
Meritin Hotel has received mixed reviews regarding its WiFi connectivity. While some guests found the internet to be very strong, fast and good, providing a satisfactory experience, others encountered a range of issues. Reports indicate that in certain rooms, the WiFi was not efficient, poor or almost unusable. Connectivity issues were especially noted at night with some reviews describing the WiFi as unreliable and inconsistent during this time. Despite these concerns, the hotel does offer complimentary breakfast alongside the WiFi, which was appreciated by guests who enjoyed a good internet connection during their stay.
Family
Meritin Hotel is particularly noted for its family-friendly atmosphere. Many guests highlight the spacious rooms, which comfortably accommodate families. The Family Suite is especially recommended for those traveling with children, offering ample space and comfort. While some have mentioned that certain rooms are on the smaller side, the overall sentiment is positive with plenty of parents finding the accommodations suitable for their needs. Additionally, the hotel's staff receives praise for their attentiveness in arranging for children, ensuring a pleasant stay for families. However, the experience may vary for those not traveling with family, suggesting that the hotel's strengths are best enjoyed in a family setting.
Business
The Meritin Hotel stands out as a top choice for business travelers, featuring an ideal location that caters specifically to those on business trips. Guests have highlighted the hotel's super convenient and strategic setting, making it an excellent base for navigating business activities. While there were minor discrepancies, such as a few stains on sheets, the overall experience remains highly positive with the hotel often described as very comfortable and stylish. For those traveling with company intents, the hotel efficiently handles claims and vouchers, simplifying the stay for corporate guests. Summed up, the Meritin Hotel provides a super cozy and business-friendly atmosphere, making it a practical choice for professional endeavors.
Accessible
Meritin Hotel is conveniently located close to a bus stop and has accessible parking, albeit not dedicated. However, the hotel's accessibility could be improved. There is a ramp, but the entrance and lobby are not fully wheelchair-friendly. The elevators are present but have issues such as shakiness and occasional malfunctions. Additionally, room sizes are on the smaller side, which might pose a challenge for guests with disabilities. Despite these drawbacks, the proximity to transportation and parking facilities nearby is helpful for guests.
No, Meritin Hotel doesn't have any pool.
No, a spa isn't available at Meritin Hotel.
No, Meritin Hotel doesn't allow dogs.
No, parking facilities aren't available at Meritin Hotel.