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Summary of reviewsOne Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- offers an excellent lodging experience primarily characterized by its convenient location, situated right next to JR Kumamoto Station. This prime spot allows guests easy access to various transportation options, including Shinkansen, JR trains, trams and buses, enhancing the ease of travel throughout Kumamoto and its surroundings. The proximity to shopping and dining destinations like AMU Plaza further enriches the overall experience, making it an ideal choice for both leisure and business travelers.
The hotel's breakfast earns high praise for its quality and variety, offering a blend of Japanese and European dishes that cater to diverse tastes. The buffet-style breakfast stands out for its hearty selections and delicious flavors, making it a notable aspect of the stay. Despite some minor critiques concerning the cost and service pace, the breakfast experience generally provides good value for money, complemented by a serene view of Kumamoto Station.
Rooms at The New Hotel Kumamoto are significantly spacious compared to typical Japanese hotels, contributing to a comfortable stay. Cleanliness is consistently highlighted with well-maintained rooms equipped with amenities like USB connections and plentiful outlets. Although a few rooms might feel a bit dated with some minor issues like musty smells or inefficient air conditioning, the overall spaciousness and cleanliness are well-regarded.
Cleanliness extends to the entire hotel, where well-kept bathrooms and tidy environments are often mentioned. While some décor elements may appear historical or slightly worn, the general upkeep is satisfactory with the tranquility of the hotel spaces enhancing the guest experience.
The staff at The New Hotel Kumamoto are frequently commended for their friendliness and helpfulness. The front desk team, in particular, receives accolades for exemplary customer service, contributing to a welcoming atmosphere for both local and international visitors. The occasional reports of unfriendliness are overshadowed by the majority of positive interactions.
Free Wi-Fi is available, although its performance can vary with occasional slow speeds or instability. However, the ample power outlets and USB charging ports are appreciated for maintaining connectivity.
Families will find the hotel accommodating with spacious, well-decorated rooms that cater to young children. Thoughtful touches like children's cups and accessible microwaves add convenience, while extra beds ensure comfort for larger groups.
Comfortable beds, mostly praised for their spaciousness and supportive mattresses, contribute to a restful sleep. Some guests may find the bedding a bit firm, but the overall sentiment leans towards satisfaction, particularly given the favorable pricing.
Overall, The New Hotel Kumamoto stands out for its strategic location, comfortable accommodations, excellent breakfast and friendly staff, making it a preferred choice for travelers visiting Kumamoto. Show more
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Categories
Hotel for Honeymoon
The convenient location near the station makes it easy to explore Kumamoto, offering a blend of comfort and accessibility for a honeymooning couple.
Family Friendly Hotel
This modern and stylish hotel is in a convenient location near Kumamoto train station, making it ideal for exploring without a car. It is close to public transport. The Kumamon Design Room with its fun cartoon theme is especially appealing to kids.
Accessible Hotel
Located near the station, it may offer convenience for travelers with disabilities. The DLIGHT LIFE & HOTELS brand generally aims to provide a comfortable experience for all guests.
Romantic Hotel
Business Hotel
Room Types
Family SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a flat-screen TV with satellite channels, tatami, a tea and coffee maker, a safe deposit box as well as city views. The unit offers 3 beds.
King RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit offers 1 bed.
Economy Double RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit offers 1 bed.
Economy Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit offers 2 beds.
Superior Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit has 3 beds.
Deluxe Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit offers 3 beds.
Deluxe Family RoomProviding free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit offers 3 beds.
Studio with Sofa BedOffering free toiletries and bathrobes, this studio includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned studio offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit offers 3 beds.
SuiteThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit has 3 beds.
Deluxe Double Room with Two Double BedsOffering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit has 3 beds.
Deluxe King RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit has 1 bed.
Superior Double Room with Two Double BedsOffering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a carpeted floor as well as city views. The unit offers 2 beds.
Large Twin RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room provides a flat-screen TV with satellite channels, a tea and coffee maker, a safe deposit box, a sofa as well as city views. The unit offers 3 beds.
Guest Reviews
8.3
Very Good
Location
The New Hotel Kumamoto boasts a prime location, making it a top choice for travelers seeking convenience and accessibility. Situated right next to JR Kumamoto Station and the bus terminal, the ease of access to public transportation cannot be overstated. Guests appreciate the hotel's proximity to a variety of transportation options, including Shinkansen, JR trains, trams and buses. This strategic location allows travelers to effortlessly explore the rest of Kumamoto and beyond.
Moreover, the hotel is surrounded by numerous shopping and dining opportunities. Just steps away, visitors can find AMU Plaza and other malls, which offer a wide range of shops and restaurants, perfect for both casual dining and souvenir shopping. The central location not only facilitates transportation but also enhances the overall travel experience by providing easy access to essential services and entertainment options.
In summary, The New Hotel Kumamoto stands out for its exceptional location, right next to Kumamoto Station, making it incredibly convenient for travel, shopping and dining. This accessibility, combined with the nearby amenities, ensures a comfortable and efficient stay for every guest.
Breakfast
The breakfast at One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- receives considerable praise from guests for its quality and variety. Described as one of the best, the buffet-style breakfast offers a wide and hearty selection of both Japanese and European dishes. Guests highlight the numerous options available with many noting the delicious taste and substantial portions. Particularly appreciated are the local dishes and the balanced mix of Western and traditional Japanese cuisine.
Reviews frequently mention the breakfast as delicious with some terming it surprisingly great or very good. The breakfast buffet's variety stands out, offering something for everyone, while the service is considered friendly and complete. Although some guests felt that the cost was high and the service could improve, the overall impression suggests that the breakfast provides good value for money.
The restaurant's serene view of Kumamoto Station adds to the relaxing atmosphere, making it a pleasant start to the day. Despite minor critiques such as the later start time and the dining area's mismatch with the lobby's ambiance, the general consensus is that the breakfast is a notable highlight of staying at the hotel.
Rooms
The New Hotel Kumamoto offers notably spacious rooms, especially when compared to the typically compact spaces found in many Japanese hotels. Many guests appreciated the ample space which allowed for comfortable movement and relaxation. Some rooms, particularly the themed ones, were well-decorated, adding to the overall pleasant experience.
Cleanliness was another frequently praised aspect with numerous guests noting the rooms were tidy and well-maintained. Amenities were considered plentiful, contributing to a comfortable stay. Features in some rooms, like USB connections and nearby outlets, added to the convenience.
Despite the general positivity around the spaciousness and cleanliness, a few reviews mentioned that some rooms felt a bit dated or had an old-fashioned atmosphere. A small number of guests noted issues such as a musty smell or ineffective air conditioning, which detracted slightly from their experience.
Overall, while there are areas in need of updating, the hotel generally provides large, clean and well-equipped rooms that many guests found comfortable and enjoyable. The location and additional comforts, including quiet environments for relaxation, round out the positive attributes of staying at The New Hotel Kumamoto.
Beds
The beds at The New Hotel Kumamoto are generally praised for their comfort with many guests noting that they slept well due to the comfortable mattresses. Several reviews highlight the spaciousness of the beds, while some appreciated the highest comfort offered. The hotel also provides additional beds for families, though a few mentioned that these extra beds tended to be on the firmer side. Firmness is a recurring theme; while some guests found the beds and pillows to be very comfortable, others felt they were too hard or flat, indicating a preference for softer bedding. Despite minor complaints about the firmness and the occasional issue with a slight sink in the mattress, the overall sentiment leans towards satisfaction, especially given the good price point of the accommodations.
Cleanliness
The guest reviews for 'The New Hotel Kumamoto - DLIGHT LIFE & HOTELS -' generally paint a positive picture regarding the cleanliness of the establishment. Many guests appreciated the clean and comfortable rooms, which were also noted to be spacious and well-appointed with various amenities such as toothbrushes, hairbrushes and bottled water. The staff's attention to maintaining cleanliness was consistently highlighted with mentions of well-cleaned bathrooms and tidy surroundings.
However, there were a few remarks indicating areas for improvement. Some guests mentioned dated interiors with stained carpets and old wallpaper that carried a "historical feeling." Despite these elements, the overall environment maintained a satisfactory level of cleanliness. The proximity to the train station and the quiet, serene atmosphere of the hotel's indoor spaces were additional bonuses that enhanced the experience.
Overall, guests seemed satisfied with the cleanliness and comfort provided, often highlighting these aspects as key positive features of their stay.
Staff
One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- has received predominantly positive feedback regarding its staff from guests. Consistently described as friendly and helpful, the staff at this hotel ensure guests' needs are met with kindness and attentiveness. The front desk team, in particular, stands out for their excellent customer service, polite demeanor and willingness to assist with luggage and other inquiries. Guests appreciated the pleasant and prompt responses from the staff, emphasizing their good attitude and polite instructions.
While the overall sentiment is overwhelmingly positive, a few reviews indicated instances of unfriendliness and unhelpfulness, particularly at the front desk and dining venues. Despite this, the enthusiasm and warmth of the majority of the staff members leave a lasting impression. Many reviewers specifically mentioned the staff's effort to communicate even with limited English, showcasing their dedication to providing a welcoming experience for international visitors.
In conclusion, the staff at The New Hotel Kumamoto excel in delivering courteous and supportive service, enhancing the overall guest experience with their friendly and approachable manner.
Wi-Fi
One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- offers the convenience of numerous power outlets and the ability to charge smartphones directly via USB ports, making it easy for guests to stay connected. High-speed internet access is noted as useful, although there are mentions of the Wi-Fi speed slowing down with increased floor usage. Some guests experienced issues with the Wi-Fi connection being unstable or not working well and in some cases, no Wi-Fi was available or the connection was poor. Despite these challenges, the availability of multiple charging options provides a measure of convenience.
Family
One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- offers a family-friendly atmosphere with well-decorated guest rooms tailored for children. The presence of children's cups in the washroom adds a thoughtful touch, enhancing convenience for families. Kids can enjoy the freedom to run and jump in the spacious rooms, contributing to their overall happiness. Additionally, a microwave just outside the rooms provides extra ease for meal preparation. Excellent amenities and additional beds for larger families ensure a comfortable stay. The hotel's prime location next to JR Kumamoto Station and the ability to watch traffic from the rooms further adds to the convenience and enjoyment for guests.
No, One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- doesn't have any pool.
No, a spa isn't available at One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS-.
No, One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- doesn't allow dogs.
No, parking facilities aren't available at One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS-.
No, One Station Hotel Kumamoto -DLIGHT LIFE & HOTELS- doesn't have a gym.