Indigo Heights Hotel & Suites
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsIndigo Heights Hotel & Suites in Lahore stands out mainly for its advantageous central location, providing guests with easy access to local attractions, dining options and shopping centers like Liberty Market. This central positioning allows visitors to explore the city with minimal hassle while appreciating beautiful city views from their rooms.
The hotel's breakfast experience receives mixed reviews with many guests praising the extensive and tasty breakfast buffet, which offers a variety of local and continental options. However, there are notes about the need for more diversity and suitable international standards, indicating some areas for improvement.
Dinner offerings, particularly at the rooftop Sky restaurant, are highly appreciated. Guests commend the ambient setting, quality and variety of the menu, making the dining experience memorable. Despite some mixed reviews on room service food, the hotel's dining facilities are generally seen as a highlight.
Rooms at Indigo Heights are often described as spacious, clean and comfortable with modern interiors and great views. However, some issues such as noise disturbances, occasional maintenance problems and cleanliness inconsistencies have been reported. The attentive housekeeping and reception staff frequently address these issues promptly.
Cleanliness across the hotel is generally commendable with regular maintenance and polite housekeeping staff being highlighted. Nonetheless, some visitors have reported cleanliness lapses, necessitating more consistent attention to detail.
Guests have mixed opinions about the hotel staff. While many applaud their friendliness, professionalism and prompt problem-solving, others have reported instances of rudeness and inefficiency, suggesting a need for better staff coordination and training.
Wi-Fi connectivity is an area that requires significant improvement with numerous guests facing issues such as slow speeds and inconsistent signals, particularly on certain floors.
The spa facilities are well-regarded for their jacuzzis and massage services, albeit some criticisms about the spa’s condition and additional charges detract from the experience. Similarly, the gym receives high praise for its equipment and staff, albeit not being available 24 hours.
The swimming pool offers a pleasant experience with scenic views, although issues like cleanliness and privacy need attention. Valet parking is appreciated for its convenience, despite occasional long waits for vehicle retrieval.
Indigo Heights Hotel & Suites also caters to families with comfortable rooms and friendly staff. However, some safety concerns for younger children have been noted. Bed comfort is generally good, though some reviews mention issues with cleanliness and comfort, including occasional reports of hard mattresses and unpleasant smells.
In terms of its four-star status, the hotel effectively maintains a commendable standard with some guests even suggesting it meets five-star quality. The overall sentiment indicates that while Indigo Heights excels in location, dining and amenities, there is room for refinement in areas like service consistency, cleanliness and Wi-Fi connectivity.
Categories
The hotel's breakfast experience receives mixed reviews with many guests praising the extensive and tasty breakfast buffet, which offers a variety of local and continental options. However, there are notes about the need for more diversity and suitable international standards, indicating some areas for improvement.
Dinner offerings, particularly at the rooftop Sky restaurant, are highly appreciated. Guests commend the ambient setting, quality and variety of the menu, making the dining experience memorable. Despite some mixed reviews on room service food, the hotel's dining facilities are generally seen as a highlight.
Rooms at Indigo Heights are often described as spacious, clean and comfortable with modern interiors and great views. However, some issues such as noise disturbances, occasional maintenance problems and cleanliness inconsistencies have been reported. The attentive housekeeping and reception staff frequently address these issues promptly.
Cleanliness across the hotel is generally commendable with regular maintenance and polite housekeeping staff being highlighted. Nonetheless, some visitors have reported cleanliness lapses, necessitating more consistent attention to detail.
Guests have mixed opinions about the hotel staff. While many applaud their friendliness, professionalism and prompt problem-solving, others have reported instances of rudeness and inefficiency, suggesting a need for better staff coordination and training.
Wi-Fi connectivity is an area that requires significant improvement with numerous guests facing issues such as slow speeds and inconsistent signals, particularly on certain floors.
The spa facilities are well-regarded for their jacuzzis and massage services, albeit some criticisms about the spa’s condition and additional charges detract from the experience. Similarly, the gym receives high praise for its equipment and staff, albeit not being available 24 hours.
The swimming pool offers a pleasant experience with scenic views, although issues like cleanliness and privacy need attention. Valet parking is appreciated for its convenience, despite occasional long waits for vehicle retrieval.
Indigo Heights Hotel & Suites also caters to families with comfortable rooms and friendly staff. However, some safety concerns for younger children have been noted. Bed comfort is generally good, though some reviews mention issues with cleanliness and comfort, including occasional reports of hard mattresses and unpleasant smells.
In terms of its four-star status, the hotel effectively maintains a commendable standard with some guests even suggesting it meets five-star quality. The overall sentiment indicates that while Indigo Heights excels in location, dining and amenities, there is room for refinement in areas like service consistency, cleanliness and Wi-Fi connectivity.
Hotel with Spa
This hotel features a jacuzzi, heated pool, and massage facilities. Some guests have described the spa as amazing, though there have been mixed reviews regarding its condition.
Family Friendly Hotel
This hotel is popular with guests booking family hotels in Lahore. It provides spacious suites suitable for families and offers a comfortable stay. The hotel ensures a pleasant experience for all family members.
Romantic Hotel
Indigo Heights Hotel & Suites offers well-equipped suites and a comfortable atmosphere. The hotel's focus on guest satisfaction and convenient location make it a pleasant choice for couples.
Hotel with Swimming Pool
Indigo Heights features a swimming pool with city views, offering a refreshing experience. It is known for its modern design, comfortable suites, and attentive service.
Outdoor Pool
Hotel with Parking
Indigo Heights Hotel & Suites offers designated parking areas as part of its guest services, ensuring that visitors have a secure place to park their vehicles.
Accessible Hotel
Indigo Heights Hotel & Suites provides significant accessibility, with entire units being wheelchair accessible and rooms accessible by lift. The hotel features a front entrance ramp, has wheelchairs available on site, and offers accessible bathtubs and phone accessibility kits.
Hotel with Gym
Indigo Heights Hotel & Suites features a gym on the 4th floor alongside a swimming pool, offering a wellness haven. The gym offers modern amenities, friendly staff, and comfortable accommodations, creating a home-like feeling.
4-Star Hotel
The hotel is situated in a good location and provides family rooms with modern amenities. Each room includes a mini-bar, work desk, and free WiFi. The staff is courteous, and breakfast is delicious with a range of food varieties.
Hotel with Outdoor Pool
Indigo Heights Hotel & Suites provides an outdoor swimming pool and a fitness center.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Business Hotel
Guest Reviews
Indigo Heights Hotel & Suites boasts an enviable location in the heart of Lahore, making it an ideal choice for travelers who prioritize convenience and accessibility. Situated centrally, this hotel provides easy access to numerous shopping centers, including the popular Liberty Market and MM Alam Road, known for their vibrant dining and shopping options. Guests frequently highlight the prime positioning of the hotel, noting that it sits amidst a bustling commercial hub, facilitating quick trips to malls, restaurants and cafes, all within walking distance.
Spatially, the hotel ensures guests can explore the city with minimal hassle. Whether one is seeking cultural sights, dining out or indulging in some retail therapy, the central location means all major attractions are just minutes away. Visitors also appreciate the hotel’s accessibility, noting that it is situated near primary avenues and within the lively Gulberg area.
The impeccable positioning of Indigo Heights is often emphasized with guests appreciating the beautiful city views from their rooms and the convenience of having various amenities and local attractions at their doorstep. For those traveling solo, the location affords ease of movement and a sense of security. With numerous reviews praising its strategic and central location, Indigo Heights Hotel & Suites stands out as a top pick for those exploring Lahore.
Indigo Heights Hotel & Suites offers a breakfast experience that has garnered mixed reviews from guests. Many visitors have praised the breakfast buffet, describing it as a feast with a wide variety of options that cater to different tastes, including both local specialties and continental choices. Guests have frequently highlighted the excellence and tastiness of the breakfast, often referring to it as one of the hotel's standout features. The buffet style, diverse menu and mouth-watering selections have received commendations, making for an enjoyable morning meal.
On the other hand, some guests have pointed out areas for improvement. Specific comments mention limited or poor breakfast choices, issues with freshness and a lack of variety. A few reviews suggested that the breakfast is more suited to those accustomed to local (Asian) cuisine and noted that certain food items did not meet the expected international standards. There were also mentions of dry food, particularly desserts and a need for the breakfast menu to be enhanced with more options.
In summary, while many guests find the breakfast at Indigo Heights Hotel & Suites to be delicious and satisfying, there is room for improvement to meet the expectations of all patrons, particularly in offering a more diverse and fresh selection.
Indigo Heights Hotel & Suites offers an impressive dining experience, particularly praised for its rooftop restaurant, which provides appetizing and high-quality food along with stunning views. Guests have noted the delicious and varied menu available at the hotel, as well as the ambient setting of its two main restaurants, one on the ground floor and the other, the popular Sky restaurant, perched high above. Though some found room service food to be costly and had mixed reviews about specific dishes like the Sky Buffet Main Course, overall, the quality and freshness of the food were appreciated. The rooftop dining, described as exceptional and phenomenal, seems to be a standout feature, consistently receiving high marks for both the food and the dining experience.
Indigo Heights Hotel & Suites offers a range of rooms, many of which are spacious, clean and comfortable. Guests often highlight the modern interiors and the availability of amenities. Some rooms come with great views and are equipped with air conditioning, making them cool and pleasant even on hot days. The beds are generally noted for their comfort, contributing to a good night’s sleep. Room service is prompt and the cleaning staff receives commendation for their thoroughness.
Nevertheless, there are some recurring issues. A number of reviews mention that rooms are not soundproof, leading to noise disturbances from neighboring guests and outside traffic. A few rooms were found to be small and cramped with some guests pointing out cleanliness issues such as dust, mosquitoes and occasional pests. Certain rooms seem to lack proper maintenance with reports of broken showers and faulty air conditioning units. Despite these drawbacks, the staff at the reception and housekeeping are responsive and often upgrade guests when issues arise.
Overall, while Indigo Heights Hotel & Suites shines with its spacious, clean and well-appointed rooms, it shows room for improvement in consistency and maintenance to make every stay equally pleasant for guests.
Indigo Heights Hotel & Suites has received mixed feedback regarding its beds, but there are notable positive highlights. Guests have frequently mentioned that the beds are comfortable and ensure a pleasant stay. Many found the mattress quality acceptable with some reviews specifically highlighting the comfort of both the beds and pillows. Cleanliness is sometimes an issue, as a few guests reported dirty bedsheets and unpleasant smells. Requests for specific bed sizes were also noted with some guests expressing satisfaction with king-size and queen-size options. However, there were reports of beds being hard and uncomfortable and even a concerning mention of bed bugs. Despite these occasional shortcomings, many guests enjoyed a genuinely comfortable experience with clean and cozy bedding.
Indigo Heights Hotel & Suites offers a mixed experience when it comes to cleanliness. Many guests found the rooms to be clean, neat and well-maintained with daily cleaning and fresh towels being a norm. Guests appreciated the clean and comfy environment, the reasonably clean rooms and the pristine contemporary interior with its flawless finishings. The communal areas were also mentioned as clean and tidy. The housekeeping staff received praise for their friendliness, politeness and dedication.
However, there were notable inconsistencies. Some visitors reported issues such as dirty curtains, broken fixtures and unclean bathrooms. Recurring complaints included dirty sofas, rusty surfaces, unpleasant smells and encounters with bugs. A few guests felt that the cleaning staff were stretched beyond their capacity and that some areas, including bed sheets and communal spaces, needed more attention. Despite these issues, many found the hotel to provide good value for money and a central, accessible location.
The guest reviews for Indigo Heights Hotel & Suites paint a mixed picture of the staff and their services. On the positive side, many guests praised the hotel staff for being friendly, helpful and professional. Certain staff members, such as Junaid, Tayaba, Shabbir, Maryam and Zain, received particular mentions for their outstanding service and attentive behavior. The reception team and front desk officers were noted for their efficiency and responsiveness. Several guests highlighted the staff's accommodating and welcoming nature, making their stay more enjoyable. Additionally, the staff's willingness to address problems promptly and their congenial demeanor were appreciated by many visitors.
However, there were notable concerns regarding the service. Some guests experienced rude and unhelpful behavior, particularly from the reception staff. Instances of poor staff coordination and communication issues were reported. Complaints included slow service, unprofessional conduct and a lack of basic management training. A few guests felt that the staff were not welcoming and described their interactions as cold or indifferent.
Overall, while the hotel staff received commendations for their friendliness and customer service, there is a clear need for improvement in consistency and professionalism across all team members.
The Wi-Fi experience at Indigo Heights Hotel & Suites appears to be a mixed bag according to guest reviews. While some guests reported that the Wi-Fi was good, a significant number faced issues with internet connectivity during their stay. Several guests mentioned that the Wi-Fi was very poor with maximum speeds reaching only about 4MPS and some floors, such as the 11th floor, reportedly had no Wi-Fi signals at all. Problems with internet connectivity often led to guests having to relocate to areas like the coffee shop for tasks like Zoom calls. Additionally, Wi-Fi was sometimes down for extended periods, exceeding 24 hours. Overall, the Wi-Fi situation may need some improvements to meet the expectations of guests, especially for those who require reliable internet access during their stay.
Indigo Heights Hotel & Suites offers a mixed experience with its spa facilities. Many guests appreciated the nice jacuzzi and highlighted that the spa was the best part of the hotel with some describing it as amazing and recommending it to others. The heated pool and massage facilities also received favorable mentions. However, there were criticisms regarding the spa's condition with some noting a mouldy and smelly area and that it wasn't fit for use. Additionally, guests were charged 4000 rupees to access the spa, which might not meet professional standards to satisfy customer demand.
The gym at Indigo Heights Hotel & Suites consistently receives high praise from guests. Reviewers highlight the amazing, well-equipped gym facilities, describing them as impressive and great. Although the gym area might be considered small by some, it remains well-equipped and provides a holistic experience. Guests appreciate the dedicated gym receptionist and overall staff, noting their excellent service. However, it's worth mentioning that the gym is not open 24 hours, typically closing by 10 PM. Despite this, the gym facilities are regarded as a standout feature of the hotel, contributing positively to guests' fitness experiences.
The swimming pool at Indigo Heights Hotel & Suites receives a mix of reviews from guests. While some were impressed by the beautiful pool and found the poolside area a scenic spot to enjoy meals, others highlighted certain drawbacks. The pool area could benefit from better cleanliness and heating. Privacy at the poolside was also a concern for a few guests. Despite these issues, many appreciated the open atmosphere and stunning pool views from their rooms, contributing to a pleasant stay at the hotel.
Indigo Heights Hotel & Suites provides valet parking, which is conveniently ready upon request, enhancing the overall parking experience for guests. While self-parking is not allowed, the availability of free car parking and the dedicated valet service in the basement are appreciated by guests. However, there are some challenges noted, such as occasional long waits for car retrieval and a lack of parking provisions for bikes. The waiting time for lifts at the parking area has also been mentioned as a minor inconvenience. Despite these critiques, the structured parking service generally delivers a positive experience, ensuring privacy and security for guests’ vehicles.
Indigo Heights Hotel & Suites offers promising features for families looking for a comfortable stay. Many guests highlight the helpful and friendly staff who contribute to a pleasant stay. Families particularly appreciate the comfortable rooms and excellent views. The hotel is recognized as a good family-friendly option with a comfortable and welcoming environment. However, a few reviews point out concerns about the safety of facilities for kids, suggesting it may not be the best choice for those with younger children. Despite some mixed feedback, the overall sentiment leans toward a positive family-friendly experience.
Indigo Heights Hotel & Suites maintains an excellent four-star feel with appropriate decorum and services, exuding four-star appeal to many guests. Some visitors even suggested that the hotel meets a five-star standard and praised its international quality. However, opinions were divided as others felt the hotel did not live up to the four-star rating with some describing the offerings as more aligned with a two-star standard. The breakfast did not meet the expectations of some guests, indicating a possible area for improvement. Overall, the hotel delivers on many fronts but has room for refinement in certain aspects.
Indigo Heights Hotel & Suites is well-suited for business travelers, offering good business facilities and a professional ambiance. Guests appreciate the secure environment and the occasional room upgrades which enhance the business experience. However, some reviews indicate the check-in and check-out processes could be more efficient. Despite these minor setbacks, the rooms and staff generally receive positive feedback. For those seeking a calm place to unwind after work, alternative options might be more suitable.
The outdoor pool at Indigo Heights Hotel & Suites receives high praise for its quality with guests describing it as great and comfortable. The pool and gym staff are often highlighted as awesome and amazing, contributing significantly to guests' satisfaction. The seating area at the poolside is appreciated, making it a pleasant spot for relaxation. Despite some comments about the pool being too small and frequently filled with fitness club members, the overall experience remains positive due to the spacious environment and accommodating facilities. The hotel's excellent location and good four-star breakfast further enhance the overall experience. The windows offering maximum views add to the appeal of the pool area.
Location Show Map
Location
Spatially, the hotel ensures guests can explore the city with minimal hassle. Whether one is seeking cultural sights, dining out or indulging in some retail therapy, the central location means all major attractions are just minutes away. Visitors also appreciate the hotel’s accessibility, noting that it is situated near primary avenues and within the lively Gulberg area.
The impeccable positioning of Indigo Heights is often emphasized with guests appreciating the beautiful city views from their rooms and the convenience of having various amenities and local attractions at their doorstep. For those traveling solo, the location affords ease of movement and a sense of security. With numerous reviews praising its strategic and central location, Indigo Heights Hotel & Suites stands out as a top pick for those exploring Lahore.
Breakfast
On the other hand, some guests have pointed out areas for improvement. Specific comments mention limited or poor breakfast choices, issues with freshness and a lack of variety. A few reviews suggested that the breakfast is more suited to those accustomed to local (Asian) cuisine and noted that certain food items did not meet the expected international standards. There were also mentions of dry food, particularly desserts and a need for the breakfast menu to be enhanced with more options.
In summary, while many guests find the breakfast at Indigo Heights Hotel & Suites to be delicious and satisfying, there is room for improvement to meet the expectations of all patrons, particularly in offering a more diverse and fresh selection.
Dinner
Rooms
Nevertheless, there are some recurring issues. A number of reviews mention that rooms are not soundproof, leading to noise disturbances from neighboring guests and outside traffic. A few rooms were found to be small and cramped with some guests pointing out cleanliness issues such as dust, mosquitoes and occasional pests. Certain rooms seem to lack proper maintenance with reports of broken showers and faulty air conditioning units. Despite these drawbacks, the staff at the reception and housekeeping are responsive and often upgrade guests when issues arise.
Overall, while Indigo Heights Hotel & Suites shines with its spacious, clean and well-appointed rooms, it shows room for improvement in consistency and maintenance to make every stay equally pleasant for guests.
Beds
Cleanliness
However, there were notable inconsistencies. Some visitors reported issues such as dirty curtains, broken fixtures and unclean bathrooms. Recurring complaints included dirty sofas, rusty surfaces, unpleasant smells and encounters with bugs. A few guests felt that the cleaning staff were stretched beyond their capacity and that some areas, including bed sheets and communal spaces, needed more attention. Despite these issues, many found the hotel to provide good value for money and a central, accessible location.
Staff
However, there were notable concerns regarding the service. Some guests experienced rude and unhelpful behavior, particularly from the reception staff. Instances of poor staff coordination and communication issues were reported. Complaints included slow service, unprofessional conduct and a lack of basic management training. A few guests felt that the staff were not welcoming and described their interactions as cold or indifferent.
Overall, while the hotel staff received commendations for their friendliness and customer service, there is a clear need for improvement in consistency and professionalism across all team members.
Wi-Fi
Spa
Gym
Pool
Parking
Family
4 Star
Business
Outdoor Pool
Yes, Indigo Heights Hotel & Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Indigo Heights Hotel & Suites.
No, Indigo Heights Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Indigo Heights Hotel & Suites.
Yes, Indigo Heights Hotel & Suites has a gym.
Location Show Map
More Options
