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Summary of reviewsSplit Rock Resort is highly praised for its beautiful and convenient location nestled in a scenic, wooded area with easy access to popular attractions like Pocono Raceway and nearby ski resorts. The serene surroundings enhanced by a charming lake and various hiking trails make it an ideal spot for those seeking both relaxation and outdoor adventures.
Breakfast and dinner experiences at the resort receive mixed feedback. While some guests enjoy the tasty and rewarding breakfast buffet and amazing takeaway food from the bar, others report logistical issues, inconsistent quality and limited availability, particularly during weekdays. Dinner service also has room for improvement with several complaints about limited options, slow service and occasional food quality issues.
Accommodations at Split Rock Resort vary with guests appreciating the spacious, apartment-like layouts of some rooms which feature full kitchens, comfortable beds and modern amenities. However, there are frequent mentions of dated décor, poor maintenance and cleanliness issues across many rooms and common areas, indicating a need for significant updates and better housekeeping practices.
The staff at the resort are often commended for their friendliness and professionalism with specific individuals receiving praise for excellent service. Nevertheless, inconsistencies in service quality and a slow check-in process are noted, pointing to areas needing enhancement.
WiFi connectivity stands out as a major drawback with numerous reports of weak or non-existent internet service affecting guests’ ability to connect their devices and stream content. The lack of reliable internet access remains an ongoing frustration for many visitors.
The pool facilities offer a mixed experience. The indoor pool is warmly regarded by families, though the outdoor pool and general pool maintenance receive criticism for cleanliness and overcrowding. The resort’s waterpark, while appreciated by some, is considered small with varying guest satisfaction.
Split Rock Resort proves to be a family-friendly destination with a host of activities catering to children and families, from a variety of games to daily activities and excursions that promote family bonding. Positive feedback includes the spacious and comfortable environment, which enhances the overall family vacation experience.
Golf-related amenities, particularly the mini golf course, face considerable dissatisfaction due to poor maintenance and availability issues, impacting the guests’ recreational options.
The resort's beds earn mixed reviews with primary beds often described as comfortable and cozy, whereas alternative sleeping options like sofa beds receive negative feedback for being uncomfortable or broken.
In summary, while Split Rock Resort thrives on its beautiful location, family-friendly activities and welcoming staff, it needs to address significant issues related to room updates, dining consistency, WiFi connectivity and general maintenance to enhance the overall guest experience. Show more
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Resort near Golf Courses
Split Rock Resort is a prime location for golf enthusiasts, featuring both the North and South Courses of the Split Rock Golf Club. With 27 holes of golf, a driving range, and a full-service restaurant, it provides a comprehensive golfing experience.
Resort near Ski Resorts
Split Rock Resort offers access to nearby ski areas, making it a suitable choice for winter sports enthusiasts. The resort provides a range of amenities and activities for a complete vacation experience.
Family Friendly Resort
Split Rock Resort stands out with its extensive family-oriented amenities, including an indoor waterpark, multiple pools, and various recreational activities suitable for all ages. The resort setting offers a comprehensive vacation experience.
Dog Friendly Resort
Split Rock Resort welcomes pets up to 50 lbs, with any number of pets allowed. It offers a pet relief area and charges a $200 pet fee per stay, ensuring a pet-friendly experience with specific amenities for pet owners.
Resort with Swimming Pool
This resort offers multiple pools, including an indoor waterpark, making it ideal for families and those seeking diverse aquatic activities. It provides a comprehensive resort experience with various on-site amenities.
Indoor Pool Pool Water Slide Outdoor Pool
Business Resort
This resort includes amenities such as meeting spaces and dining options. It provides a range of services suitable for business events and conferences.
3-Star Resort
This resort offers a wide range of amenities and activities. It is a suitable option for families and travelers looking for diverse entertainment options.
Resort with Outdoor Pool
Split Rock Resort offers multiple outdoor pool facilities as part of its extensive amenities. Being a resort, it provides a comprehensive vacation experience, suitable for families and individuals looking for recreation and relaxation by the pool.
Resort with Indoor Pool
This resort features the H2Oooohh! Indoor Waterpark, which spans 53,326 sq ft and includes three four-story slides, a wave pool, an activity pool, and Pennsylvania's first indoor Flow Rider. The waterpark also has a jungle play structure, Leapin' Lillypads, two hot tubs, and a toddler play area.
Resort for Honeymoon
Resort with Gym
Resort with Tennis Courts
Resort with Pool Water Slide
Room Types
Town Center Two BedroomThe suite's kitchenette is available for cooking and storing food. The unit has 4 beds.
SuiteThe unit has 2 beds.
Town Center StudioThe unit offers 2 beds.
Town Center One BedroomThe suite's kitchenette is available for cooking and storing food. The unit offers 2 beds.
Willowbrook One BedroomThe suite's kitchenette is available for cooking and storing food. The unit offers 2 beds.
Lodge Junior Suite KingThe unit offers 1 bed.
Town Center Studio KitchenetteThe suite's kitchenette is available for cooking and storing food. The unit offers 1 bed.
One-Bedroom SuiteThe unit has 2 beds.
Guest Reviews
6.4
Rated
Location
Split Rock Resort is praised by many for its beautiful and convenient location. Nestled in a scenic, wooded area, it provides easy access to popular attractions such as the Pocono Raceway, Big Boulder and Jack Frost ski resorts. The resort's proximity to these ski slopes makes it an excellent choice for winter getaways, ensuring that guests can enjoy the outdoor activities they love with minimal hassle.
The location is not only advantageous for snow sports enthusiasts but also ideal for those who appreciate nature and tranquility. The resort's peaceful atmosphere is enhanced by its setting near a charming lake, adding to the picturesque quality of the stay. Many guests appreciate the convenience of being close to various restaurants and hiking trails, enriching their overall experience with diverse dining options and outdoor adventures.
Though some reviews mention difficulties in finding the resort and critique certain amenities and road conditions, the general consensus highlights the property’s appealing natural surroundings and the convenience of all the activities and attractions nearby. It’s a spot that offers both relaxation and proximity to various recreational activities, making it popular among visitors looking for a serene yet activity-filled getaway.
Breakfast
Split Rock Resort's breakfast experience garners mixed reviews from guests. While several patrons appreciated the good quality, mentioning the breakfast as tasty and noting a long but rewarding selection, others pointed out inconsistencies and disappointments. Positive feedback highlighted the enjoyable breakfast buffet characterized as very good and simple yet yummy, featuring real orange juice as a standout element.
On the downside, some guests faced logistical issues such as not receiving breakfast vouchers upon check-in, dealing with unexpected charges and detached communication about breakfast inclusion. The quality and variety of the breakfast buffet appeared to be inconsistent with reports of cold, flavorless and burnt items and a generally poor selection of food. Instances of pricey meals that didn’t meet expectations were also noted, leaving some guests dissatisfied with their breakfast choices.
Several reviews indicated a trend of breakfast availability being limited during weekdays, as the breakfast restaurant was closed on those days, which could be a dealbreaker for some visitors. Additionally, the necessity to pay extra for breakfast and some confusion over pricing disrupted the dining experience for some guests.
In summary, Split Rock Resort’s breakfast offerings please many with their taste and quality but suffer from repeated service and logistical issues, occasional subpar food quality and limited availability on weekdays, necessitating clear communication and improved consistency.
Dinner
The dining options at Split Rock Resort have received mixed feedback from guests, highlighting both praise and areas of significant concern. On the positive side, some diners found the food to be amazing with some reviews specifically commending the takeaway food from the bar as the best ever. A few guests described the food as great and worth the money.
However, many reviews pointed out several drawbacks. One of the primary issues was the limited availability of the restaurants with some guests unable to dine at the resort due to closures. Service inconsistencies were also noted with some experiencing slow service and others mentioning a lack of options, particularly for those with dietary restrictions.
The quality of food varied across different eateries at the resort. Some diners had unpleasant experiences, describing the food at various restaurants as bad, overpriced and lacking in taste. There were also reports of specific incidents, such as food poisoning from the buffet and complaints about the New Year's Eve dinner being cold and overpriced.
Overall, while a few guests enjoyed their meals, a significant number reported dissatisfaction with the dining options at Split Rock Resort, indicating that there is room for improvement in terms of service, variety and quality.
Rooms
Split Rock Resort offers rooms that tend to vary widely in quality and condition. On the positive side, many guests praised the spaciousness of the rooms with layouts that sometimes feel like an apartment, complete with full kitchens and living areas. Cleanliness was often highlighted positively and the comfortable beds and large bathrooms added to the welcoming atmosphere. Some rooms have modern updates and cozy fireplaces, while others feature amenities like jacuzzi tubs and big screen TVs. Guests also appreciated the beautiful surroundings, ample activities and the peaceful views from room balconies.
However, the hotel has several areas that need improvement. Numerous reviews mentioned that the rooms are dated with poor maintenance and some even described them as run down or filthy. Issues like broken furniture, malfunctioning appliances and inconsistent HVAC systems were common complaints. The outdated décor and poor upkeep were noticeable with many rooms featuring broken blinds, peeling wallpaper and rust in the bathrooms. Additionally, several reviews emphasized a lack of basic amenities such as towels, washcloths, soap and even working remotes for the TVs.
While the size and comfort of many rooms received positive remarks, the general consensus suggests that the resort could significantly benefit from updating its facilities and ensuring better maintenance practices. Despite this, the resort’s various amenities and beautiful location still make it a memorable destination for some visitors.
Beds
Split Rock Resort has garnered mixed opinions about its bedding, presenting a diverse experience for guests. Many reviewers found the primary beds in the rooms to be comfortable, often describing them as cozy and modernized. Phrases such as "the bed was very comfortable" and "comfortable beds" appeared repeatedly, highlighting a generally positive outlook for those using the main beds.
However, there was significant dissatisfaction regarding the quality of alternative sleeping arrangements, particularly the sofa beds. Guests frequently mentioned that the couch beds were not only uncomfortable but also non-functional with descriptions like “the sofa bed was broken” and “sofa bed, uncomfortable” being common. This drawback was a recurring theme, potentially detracting from the overall comfort of the accommodations.
There were also several mentions of the beds being either too soft or worn out with some guests experiencing that the middle of the beds would sink. Many felt the springs in their mattresses, leading to uncomfortable sleep and even back pain. These issues suggest that while some beds meet comfort standards, a considerable number of them may need updating or replacement.
Overall, Split Rock Resort seems to offer a varied sleeping experience—while the primary beds frequently received praise for their comfort, the quality of the sofa beds and some other alternative sleeping arrangements diminished the potential for an entirely restful stay.
Cleanliness
Split Rock Resort presents a mixed experience when it comes to cleanliness and maintenance, as highlighted by various guest reviews. The common areas and pools frequently receive criticism for being dirty and in need of better cleaning practices. Hallways are often described as aging and sometimes dirty due to ongoing repairs. Many guests also note a general sense of the property being run down with outdated furniture and a pervasive smell of mold or mildew in some rooms.
However, there are positive points as well. Some guests found their rooms to be clean and spacious and a few rooms have been updated and are described as nice, albeit a bit dated. The lodge and certain suites received commendations for cleanliness and comfort. Additionally, despite the upkeep issues, some parts of the property like the bathroom and room interiors were found very clean and well-maintained by a segment of visitors.
The outdoor environment, though mentioned as filthy in parts like the lake, also provided a pleasant nature-filled backdrop for those looking to enjoy the scenic surroundings. Proper housekeeping services tended to be inconsistent, but when they met expectations, they ensured a satisfactory stay.
In summary, while Split Rock Resort has certain positive aspects related to room cleanliness and natural surroundings, significant improvements are needed in both maintenance and housekeeping services to meet guests' expectations consistently.
Staff
Visitors to Split Rock Resort often commend the attentive and friendly staff with many highlighting specific individuals who made their stay more enjoyable. Positive mentions include the helpful nature of the team, which is frequently described as great, very friendly and professional. There are notable shout-outs to individuals like Miklos and his team, who provided excellent service and Kim Bell, who left a lasting impression for her joyfulness.
However, it's worth noting that experiences with the staff were not universally positive. Some guests encountered less than satisfactory service, including rude or unaccommodating behavior and issues with understaffing. Language barriers were also mentioned, affecting communication with some staff members. The check-in process, in particular, received criticism for being slow and poorly managed, although certain staff like Miriam and Jason stood out for maintaining professionalism and providing excellent service.
In summary, while the staff at Split Rock Resort often receive praise for their friendliness and professionalism, there are inconsistencies in service quality that potential guests should be aware of.
Wi-Fi
Guests at Split Rock Resort have expressed consistent dissatisfaction with the hotel's WiFi. Many reviews highlight issues such as no internet service, weak or poor connectivity and ongoing problems with access throughout their stay. Users reported difficulties connecting their laptops, streaming services like Netflix or YouTube and even basic tasks such as making phone calls were hampered by the unreliable internet. The lack of clear communication regarding these issues further frustrated visitors. While some mentioned the WiFi was particularly poor when the hotel was at full capacity, others found the internet service inadequate regardless of the number of guests. Overall, dependable internet access remains a significant area for improvement at Split Rock Resort.
Pool
Split Rock Resort presents a mixed experience when it comes to its pools. There are indoor and outdoor options with the indoor pool often noted for its warm temperature and enjoyable moments for families who found it clean and fun. However, there are several issues mentioned that might dampen the experience. The outdoor pool has been criticized for being cold and dirty with specific complaints about it being overcrowded and over-chlorinated. Maintenance seems to be a recurring issue with reports of the pool being closed for events or due to bacteria and facilities like hot tubs also being occasionally shut.
Guests have noted a lack of towels and cleanliness in the pool areas with some mentioning the presence of band-aids and a general lack of upkeep. The indoor pool has been particularly disappointing for some with it often being closed without notice. Despite these drawbacks, some guests found the pool areas okay and appreciated the amenities when everything was in order, like a functional spa and good seating in the movie theater. The resort also offers a waterpark, though it is seen as small and only worthwhile if guests stay for a few hours. Overall, while the pool facilities have potential, consistent maintenance and better resource management would significantly enhance the guest experience.
Family
Split Rock Resort offers an engaging and family-friendly environment, particularly noted for its wide array of activities catered to children and families. The resort is described as excellent for children with a multitude of activities available that ensure kids have a blast. Families enjoyed everything from the rooms to the pool, water park and various games designed for children. The clean and spacious property, coupled with a friendly atmosphere, contributes to its appeal.
Daily activities tailored for kids were highly appreciated, making it a great place for family bonding. Excursions around the resort, connecting with nature and the fun family karaoke sessions were memorable highlights. The rooms are generally spacious and comfortable, providing good space for kids to have fun while allowing parents some relaxation.
Despite some noted drawbacks, such as occasional cleanliness issues and insufficient electrical outlets, the overall environment remains positive and inviting. The resort's scenic, secluded location enhances the experience, making it a pleasant retreat for families to connect and create lasting memories. While there are some concerns regarding the water park's safety and associated costs, many guests find themselves planning return trips, underscoring the general satisfaction with their stay at Split Rock Resort.
Golf
The reviews for the golf-related amenities near Split Rock Resort highlight several concerns. Many guests mentioned that the mini golf course was closed or not well-maintained, citing issues like overgrowth, fallen trees and garbage. Despite being listed as an amenity, multiple guests noted that they could not play mini golf due to its condition. Additionally, some noted that other amenities like tennis were also unavailable during their stay. While there were mentions of the lodge offering mini golf, overall, guests seemed disappointed with the state and availability of the golf facilities.
3 Star
Split Rock Resort presents itself as a three-star destination that offers a reasonable price for those seeking a varied stay. While not luxurious or exceptional, the resort is characterized by its broad range of facilities and services, such as a water park and local attractions that cater well to families, especially those with small children.
Despite its potential, the resort’s infrastructure and furnishings are notably outdated. Common areas, including rooms, hallways and elevators, show signs of wear and tear and furniture appears dated. Some guests reported issues like a dirty pool and non-functional amenities such as the ice skating rink, which was essentially a floor without ice, leading to some disappointment.
On a brighter note, the remaining staff at Split Rock Resort are praised for their professionalism and courteous manner. The convenience of the location is another advantage, offering guests a variety of local activities. However, a refresh and remodel would significantly elevate the quality of this three-star establishment to meet its potential.
Pool Water Slide
Split Rock Resort's water park, particularly the pool area featuring a water slide, receives mixed feedback from guests. While many appreciate the addition of water slides and find the pool enjoyable, there are some reported inconsistencies in their availability and maintenance. Guests have experienced both functioning and non-functioning water slides, leading to some frustration when specified attractions were inaccessible. Despite these hiccups, the attached water park has been described as a pleasant feature of the hotel, adding value to the overall guest experience.
Outdoor Pool
Split Rock Resort offers an outdoor pool experience that receives mixed feedback from guests. While many appreciated the nicely maintained pool and its well-kept surroundings, others found issues with its availability. Some guests found the outdoor pool to be an enjoyable feature of the resort, appreciating the beautiful outdoor setting. However, there were complaints about the pool closing early on some occasions and being opened later than expected. Additionally, there were mixed feelings regarding the pool temperature with some mentioning it was cold. Despite these hiccups, the general sentiment towards the pool was positive, highlighting it as a good and friendly facility to use during their stay.
Indoor Pool
The indoor pool facilities at Split Rock Resort garnered mixed reviews from guests. On a positive note, some visitors appreciated the warm temperature of the pool and described it as being well-maintained when open with a few even expressing their fondness for the indoor pool. However, frequent closures for private events frustrated many, leaving guests disappointed and without access. The alternative pool provided during these closures fell short, being characterized as dark, smelly and cold with a lack of towels further compounding issues. The cleanliness of the main pool also came into question with some guests mentioning filthy conditions. Additionally, the indoor area's floors were noted to be slippery, posing a potential safety hazard. Overall, while the pool facilities have the potential to be enjoyable, inconsistent availability and maintenance issues have significantly impacted the guest experience.
Yes, Split Rock Resort has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Split Rock Resort.
Yes, Split Rock Resort welcomes dogs.
No, parking facilities aren't available at Split Rock Resort.