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Summary of reviewsBest Western PLUS Westgate Inn and Suites in Wilmington is celebrated for its convenient and comfortable location, ideal for guests looking to explore local attractions and enjoy proximity to amenities such as Walmart, various stores, and restaurants. The hotel is pet-friendly, adding to its appeal with a dedicated dog walking area. A key highlight is the exceptional breakfast offerings, praised for their variety and freshness. Guests appreciate the plentiful options, including fresh fruit and Greek yogurt, along with the dedicated service from the breakfast staff, which enhances the dining experience.
The rooms offer a modern and inviting retreat, commended for their cleanliness and spaciousness. Featuring comfortable king beds, the accommodations cater well to families and group stays. While there are some mixed reviews regarding bed comfort, the overall upkeep and modern design receive positive feedback.
Cleanliness across the property is consistently noted, with the hotel presenting bright and spacious rooms that contribute to a welcoming atmosphere. This commitment to a clean environment complements the outstanding service provided by the staff, who are repeatedly recognized for their friendliness and helpfulness. The consistent warmth and hospitality from staff members create a pleasant and accommodating experience for guests.
Although the beds receive mixed reviews, with some being described as uneven or overly firm, many guests still find them comfortable. The hotel continues to be a preferred choice for travelers, largely due to its excellent service, appealing location, and impressive dining offerings. Show more
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Hotel near Golf Courses
As a standard hotel, it is a reliable accommodation option. Its location offers access to regional golf courses.
Family Friendly Hotel
This hotel offers family-friendly amenities such as spacious suites and potentially a pool, ensuring a comfortable and enjoyable stay for families. The 'PLUS' designation suggests enhanced services and facilities suitable for families.
Dog Friendly Hotel
As a hotel, Best Western PLUS Westgate Inn and Suites typically offers more comprehensive services and amenities compared to vacation homes, potentially including dedicated pet areas, waste stations, and specific pet-walking routes. Additionally, the consistent standards of a hotel chain may ensure a reliable and comfortable experience for guests with dogs.
Hotel with Swimming Pool
This hotel provides guests with access to a swimming pool, enhancing their stay with recreational opportunities. As a Best Western PLUS property, it ensures a comfortable and quality experience.
Outdoor Pool
Business Hotel
This hotel features amenities suitable for business travelers, including free Wi-Fi and a business center. It also provides comfortable suites for extended stays and meeting facilities.
Accessible Hotel
While specific accessibility features are not detailed, Best Western hotels generally offer accessible rooms and facilities to comply with accessibility standards. The hotel also has a ramp.
4-Star Hotel
This hotel is a well-equipped option, offering comfortable suites and a range of amenities suitable for a high-quality stay. Its features cater to both leisure and business travelers, ensuring a pleasant experience.
Hotel with Outdoor Pool
This hotel provides comfortable suites and features an outdoor pool, perfect for relaxation. It also offers a range of amenities suitable for both leisure and business travelers.
Hotel for Honeymoon
Romantic Hotel
Hotel with Gym
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 6 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? No
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? No
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Best Western We Care Clean
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Contact NC COVID-19 Hotline
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? No
Answers last updated by Best Western PLUS Westgate Inn and Suites
King Room with Wet Bar - Non-SmokingThe double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThe quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The quadruple room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 2 beds.
Queen Room with Two Queen Beds and Wet Bar - Pet FriendlyThe quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
King Suite with Sofa-Bed - Non-SmokingThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit offers 1 bed.
King Room - Non-Smoking/Pet FriendlyThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 1 bed.
King Room - Disability AccessProviding free toiletries, this double room includes a private bathroom with a walk-in shower. This wheelchair accessible double room features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 1 bed.
King Suite - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
King Suite with Roll In Shower - Disability AccessFeaturing free toiletries, this quadruple room includes a private bathroom with a walk-in shower. This wheelchair accessible quadruple room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Guest Reviews
8.9
Excellent
Location
Located in a desirable area, Best Western PLUS Westgate Inn and Suites offers both convenience and comfort to its guests. The hotel is noted for being easy to reach and is conveniently near various attractions and amenities, including Walmart, other stores, and a variety of restaurants. Its excellent location also provides close proximity to local beaches, making it an ideal spot for those looking to explore the coastline. Additionally, the property is pet-friendly and even features a dedicated dog walking area. Guests appreciate the easy access to all main attractions in Wilmington, enjoying a quiet and comfortable stay. The hotel is praised for its clean facilities and very friendly, helpful staff, as well as the quality of the rooms and ample breakfast offerings available each morning.
Breakfast
The breakfast experience at Best Western PLUS Westgate Inn and Suites consistently receives high praise from guests, setting a high standard for hotel dining. The breakfast menu is often described as great, phenomenal, and terrific, with an exceptional range of choices that change daily to keep things fresh and exciting. Guests highlight the presence of delicious fresh fruit, Greek yogurt, and varied options that cater to different tastes, making it a standout feature compared to other hotels. The breakfast staff garners significant appreciation for their service, contributing to a welcoming and enjoyable dining atmosphere. Overall, the outstanding breakfast offerings, coupled with the attentiveness of the staff, leave a lasting impression on guests.
Rooms
The rooms at Best Western PLUS Westgate Inn and Suites offer a comforting and modern retreat for travelers. Guests frequently highlight the spaciousness and cleanliness of the accommodations, noting the updated and well-furnished interiors that cater to a contemporary aesthetic. Many appreciate the comfortable king beds and the overall room appointments, which contribute to a relaxing stay. Family-sized rooms provide ample space for group stays, enhancing the experience for those traveling with family. While most reviews commend the comfort and modernity, occasional feedback suggests variability in bed comfort and service consistency. Nonetheless, the majority of visitors express satisfaction with the quality and upkeep of the facilities.
Beds
The beds at the Best Western PLUS Westgate Inn and Suites receive mixed reviews. Many guests find the beds comfortable, appreciating the restful sleep they provide. However, others have had less positive experiences, noting issues with some beds being uneven, lumpy, or in need of replacement. There are also mentions of certain beds being excessively firm and the pillows not meeting comfort expectations, with some described as hard or having an unusual square shape. Additionally, the sofa bed is noted for lacking comfort. Overall, while some guests enjoy a pleasant sleeping experience, others highlight areas that could benefit from improvements.
Cleanliness
Nestled in a convenient location, Best Western PLUS Westgate Inn and Suites stands out for its impressive commitment to cleanliness. Travelers repeatedly praise the hotel as exceptionally clean, with bright and spacious rooms that offer a comfortable stay. Guests consistently find the establishment well maintained, reflecting attention to detail in both the interiors and overall property. The atmosphere is described as modern, and the beds offer significant comfort, ensuring restful nights. The cleanliness permeates throughout the hotel, enhancing the experience with its inviting charm. The commitment to providing clean accommodations is matched by the excellent service provided by the staff, who are noted for their friendliness and helpfulness, further elevating guests' experiences.
Staff
At Best Western PLUS Westgate Inn and Suites, the staff consistently receives praise for their friendliness and helpfulness. Guests have noted that the front desk personnel are especially accommodating and provide assistance readily. The entire team, from the main desk to various other parts of the hotel, is recognized for maintaining a warm and welcoming atmosphere. In addition to being friendly, staff members are consistently described as being wonderful and accommodating, ensuring that guests feel comfortable and well cared for during their stay. The positive mentions of the staff contribute to making the hotel a preferred choice for travelers seeking a pleasant and hospitable experience.
Yes, Best Western PLUS Westgate Inn and Suites has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western PLUS Westgate Inn and Suites.
Yes, Best Western PLUS Westgate Inn and Suites welcomes dogs.
No, parking facilities aren't available at Best Western PLUS Westgate Inn and Suites.
Yes, Best Western PLUS Westgate Inn and Suites has a gym.