Best Western PLUS Westgate Inn and Suites in Wilmington is celebrated for its convenient and comfortable location, ideal for guests looking to explore local attractions and enjoy proximity to amenities such as Walmart, various stores, and restaurants. The hotel is pet-friendly, adding to its appeal with a dedicated dog walking area. A key highlight is the exceptional breakfast offerings, praised for their variety and freshness. Guests appreciate the plentiful options, including fresh fruit and Greek yogurt, along with the dedicated service from the breakfast staff, which enhances the dining experience.
The rooms offer a modern and inviting retreat, commended for their cleanliness and spaciousness. Featuring comfortable king beds, the accommodations cater well to families and group stays. While there are some mixed reviews regarding bed comfort, the overall upkeep and modern design receive positive feedback.
Cleanliness across the property is consistently noted, with the hotel presenting bright and spacious rooms that contribute to a welcoming atmosphere. This commitment to a clean environment complements the outstanding service provided by the staff, who are repeatedly recognized for their friendliness and helpfulness. The consistent warmth and hospitality from staff members create a pleasant and accommodating experience for guests.
Although the beds receive mixed reviews, with some being described as uneven or overly firm, many guests still find them comfortable. The hotel continues to be a preferred choice for travelers, largely due to its excellent service, appealing location, and impressive dining offerings.
Embassy Suites By Hilton Wilmington Riverfront, situated along the picturesque Cape Fear River, is highly praised for its prime location close to downtown and the waterfront. Guests appreciate the easy access to local restaurants, shops and various attractions, all within walking distance. The location offers a serene and tranquil atmosphere, enhanced by stunning river views, which can be enjoyed from many of the rooms and the rooftop.
The hotel's facilities, including a modern building with a full-height atrium and ample parking options, contribute to an excellent stay. The breakfast service stands out, receiving numerous accolades for its variety and quality. The complimentary hot breakfast, featuring eggs to order and an omelet maker, is particularly appreciated by families. Additionally, the on-site restaurant and the overall dining experience are frequently commended.
The rooms are spacious, modern and well-maintained, providing a sense of home with ample space and a quiet environment. The impressive river views, comfortable beds often described as cloud-like and amenities such as an indoor pool and a well-equipped gym, enhance the guest experience. Cleanliness and friendly, helpful staff further elevate the stay with particular praise for their professional and accommodating service.
Nevertheless, there are occasional critiques regarding cleanliness with some guests reporting specific issues like sticky floors and inadequate housekeeping. The pool, while generally a positive feature, receives mixed reviews due to its size and sometimes crowded conditions. Parking also garners mixed feedback; while valet parking is praised, some guests find self-parking inconvenient and costly.
Overall, Embassy Suites By Hilton Wilmington Riverfront offers a comfortable and satisfying stay with its exceptional location, quality breakfast, comfortable rooms and diligent staff leaving a lasting positive impression on guests.
The Aloft by Marriott Wilmington at Coastline Center is a modern and clean hotel that provides comfortable accommodations for guests. The rooms are spacious and beautifully designed with many guests praising the cleanliness of the facilities. The hotel is also pet-friendly, making it a great option for those traveling with furry companions. While some guests reported issues with their assigned rooms not matching their reservations and some felt that the decor was "cheaply done," the overall opinion of the rooms was positive. The hotel's standout feature is its cleanliness with many guests describing it as beautiful and new throughout. The location of the hotel is also convenient, adding to its appeal. Overall, the Aloft by Marriott Wilmington at Coastline Center is a great choice for those looking for a stylish and clean hotel in Wilmington.
Hotel Ballast Wilmington, Tapestry Collection by Hilton, located on the scenic Cape Fear River in downtown Wilmington, offers a superb location praised by guests for its convenience and breathtaking views. The proximity to the lively Riverwalk and numerous shops and restaurants makes it an ideal base for exploring the area with many guests appreciating the hotel's accessibility and beautiful scenery from their rooms.
Breakfast at the hotel generally receives positive reviews with many guests lauding the delicious, varied offerings and excellent service, particularly at the Board and Barrel restaurant. However, some guests feel the cost is somewhat high and point out inconsistencies in service, such as the availability of breakfast on certain days and the lack of in-room amenities like refrigerators.
The rooms themselves offer a mixed experience. Guests frequently mention the comfort of the beds and the beauty of the river or pool views. Cleanliness and room design generally receive positive mentions, although there are occasional issues with room maintenance, size and missing amenities such as microwaves and coffee pots. Some guests also note problems with odors, noise and dust.
Cleanliness throughout the hotel elicits varied responses. While many guests find their rooms and the hotel property very clean, others mention issues with bathroom cleanliness, outdated common areas and occasional lapses in cleaning standards, impacting their overall stay.
The hotel's staff is consistently praised for their exceptional service. Guests frequently describe the team as friendly, professional and helpful with individual staff members, such as Haley at the front desk and Grace the bartender, receiving notable commendations. While understaffing is occasionally mentioned, the staff's attention to detail and hospitality significantly enhance guests' experiences.
Parking at the hotel is generally seen as expensive with additional costs for both self-park and valet options being a common point of contention among guests. Despite the high fees, the valet staff is often praised for their excellent service.
Finally, the beds in the hotel receive mixed reviews. Most guests find them very comfortable and conducive to a good night's sleep, though some criticize the size of the double beds, suggesting queen-size as a better option. There are also occasional complaints about the king-size beds and mattress comfort.
Overall, Hotel Ballast Wilmington offers a combination of stunning location, excellent service and comfortable accommodations, though some areas could benefit from improvements in consistency and amenities.