Black Bear Inn & Suites is centrally located in the heart of Gatlinburg, making it an ideal choice for those looking to explore the city on foot. Its prime position on the parkway offers easy access to dining, shopping, and various attractions, while its proximity to the Great Smoky Mountains National Park and Ober Mountain appeals to nature enthusiasts. The hotel staff receives consistent praise for their friendliness and attentiveness, creating a welcoming atmosphere that enhances the overall guest experience.
Guests frequently highlight the complimentary breakfast as a standout feature, noting the variety of delicious hot items such as scrambled eggs, sausages, and waffles. The breakfast staff contributes positively with their warm service, adding value to the stay. The hotel's rooms are generally noted for their cleanliness and comfort, with the King Suites particularly praised for spaciousness. However, some guests mention a need for updating in certain areas, including outdated furniture and worn-out carpeting.
While many appreciate the comfort of the beds, there are occasional remarks on room inconsistencies, such as bedding stains and noise issues from air conditioning units. The hotel's Wi-Fi service is often described as unreliable, posing challenges for guests who rely on a strong internet connection.
The indoor pool, located within a greenhouse-like enclosure, is a hit among families and children, although it faces issues with its maintenance and overall condition. Despite these minor drawbacks, Black Bear Inn & Suites remains a favored option due to its exceptional location, friendly staff, and overall value for money. For those wanting to experience Gatlinburg to its fullest while enjoying a comfortable and welcoming stay, this hotel continues to be a popular choice.
The Hilton Garden Inn Gatlinburg enjoys a stellar reputation, particularly for its prime location. Nestled near the river and just a short walk from Main Street and the Great Smoky Mountain National Park, the hotel offers both convenience and tranquility. Guests appreciate the scenic environment and easy access to restaurants, shops and attractions, making it an ideal base for exploring Gatlinburg.
The breakfast offerings at the hotel are well-received with many guests praising the friendly and helpful staff and the delicious, well-priced meals. While some expressed concerns about breakfast not being included in the room rate, the overall sentiment about the quality and service remains positive.
Rooms at the hotel are recognized for their cleanliness and spaciousness. Many guests highlight the comfortable beds and attractive features like fireplaces and water views. However, there are occasional comments about the size of the rooms not meeting expectations and minor maintenance issues. Despite these, the clean and comfortable environment generally contributes to a favorable experience.
A standout feature of the hotel is the high standard of cleanliness throughout the facility, frequently mentioned in guest reviews. This, combined with the calm and beautiful environment, enhances the overall guest experience. Although there are sporadic reports of maintenance lapses, they are not common enough to overshadow the positive feedback.
The hotel's staff receives consistent praise for their friendliness and helpfulness. From the breakfast service to the front desk, the team is noted for their attentive and accommodating nature, significantly contributing to the positive atmosphere at the hotel.
The pool area receives mixed reviews. Guests appreciate its cleanliness and the joy it brings to children, but there are comments about the pool's temperature being too cold and its small size. The hot tub also garners mixed feedback, primarily due to occasional operational and cleanliness issues.
Guest feedback on the beds is varied. While many find them comfortable, there are instances where guests felt the mattresses were too firm or the pillows lacked support. Nonetheless, the cleanliness and quality of other amenities generally balance these concerns.
In summary, Hilton Garden Inn Gatlinburg is highly regarded for its excellent location, cleanliness and friendly staff. Minor issues with breakfast inclusivity, pool temperature and bed comfort are noted but do not significantly detract from the overall positive guest experiences.
Gatlinburg Town Square, located just a short drive from the Smoky Mountains National Park, offers an excellent and convenient location that has captivated guests. The resort is perfectly situated for easy access to downtown Gatlinburg, where main attractions, shopping and dining options abound. Visitors also appreciate the serene natural surroundings and picturesque creek views that contribute to a peaceful and relaxing atmosphere. Many find the proximity to major attractions like Ripley's Aquarium, Anakeesta and the Sky Bridge highly beneficial, along with the convenience of a nearby trolley stop.
The resort's accommodations impress with their spaciousness, cleanliness and comfort. Rooms come well-equipped with full kitchens, fireplaces and ample living space, making them ideal for families and extended stays. Additional amenities such as balconies, firepits and accessible parking further enhance the positive experience. Although there are minor critiques about outdated decor and occasional cleanliness issues, the general consensus portrays a well-maintained and homely environment.
Guests consistently praise the resort's cleanliness. The rooms and common areas are generally seen as clean and inviting, although occasional issues such as dusty spots and worn-out carpets are noted. Despite these minor areas for improvement, the overall level of cleanliness tends to meet or exceed expectations, bolstered by a friendly housekeeping staff.
The staff receive commendations for their friendliness, professionalism and helpfulness. Numerous reviews highlight the accommodating and efficient nature of the front desk and maintenance personnel, which significantly enhances guests' experiences. Although there are a few mentions of less favorable interactions, the majority of reviews reflect positively on the staff's service quality.
Family-friendliness is a standout feature of the resort with plenty of activities catering to both young children and teenagers. Spacious rooms and in-room amenities like kitchens and washer/dryers make it convenient for family stays. Activities such as games, sports and pools keep children entertained, while features like a huge checkerboard and dedicated play areas further enhance the resort's appeal for families. Safety is also a priority, creating a secure environment for visitors and their children.
However, reviews of the pool facilities are mixed. While the availability of indoor and outdoor pools is appreciated, issues such as limited space, cool water temperatures and maintenance lapses detract from the overall experience. Heated pools and hot tubs are particularly enjoyed, but guests suggest improvements in upkeep and pool area amenities.
WiFi service receives mixed feedback as well with some guests finding it reliable while others experience connectivity issues. The limitations in WiFi service are a point of frustration for some visitors, although the overall satisfaction with other amenities often mitigates this concern.
Accessibility is another mixed aspect with positive mentions of designated handicapped parking and rooms tailored for guests with physical limitations. Conversely, the lack of elevators and compact parking spaces pose challenges for guests with mobility issues.
Overall, Gatlinburg Town Square offers a blend of comfort, convenience and family-friendly activities in a prime location. While there are areas needing improvement, the resort's strengths in cleanliness, room quality and staff service contribute significantly to a pleasant and enjoyable stay.
The Courtyard by Marriott Gatlinburg Downtown is highly praised for its remarkable location, nestled in the heart of Gatlinburg, offering guests accessibility to downtown attractions while providing a serene retreat from the city's hustle and bustle. Its proximity to the convention center and various dining options adds appeal for both leisure and business travelers, with picturesque views available from the balconies.
Guests consistently commend the hotel's cleanliness and comfort, noting spacious rooms, modern décor, and large, comfortable beds that contribute to a soothing atmosphere. The bathrooms are particularly appreciated for their size and excellent water pressure, further enhancing the comfort. The staff receives high marks for their friendly and welcoming nature, providing excellent service across various areas of the hotel, from the restaurant to the bar.
The breakfast offerings at the hotel receive positive remarks for their quality, particularly the à la carte options and dishes from the Pancake House, despite some concerns regarding pricing clarity and potential wait times. Overall, guests enjoy a pleasant breakfast experience, contributing to their overall satisfaction.
While the hotel's beds garner mixed reviews, with some guests finding them too firm, the majority appreciate their comfort, along with the cleanliness of the rooms. The combination of an enviable location, pristine environment, and accommodating staff enhances the overall guest experience.
In summary, Courtyard by Marriott Gatlinburg Downtown successfully combines convenience, comfort, and exceptional service, promising a delightful stay that leaves guests feeling cozy and entirely satisfied.
The Holiday Inn Express Gatlinburg Downtown by IHG, is a highly recommended hotel for those looking for a comfortable and clean place to stay in Gatlinburg. The hotel's prime location is a major highlight, as it is just off the main strip and within easy walking distance to all the action. Families with young children especially find the location to be perfect. The breakfast received mixed reviews, but the majority of guests enjoyed the variety of options available and were impressed with the healthy breakfast options provided. The rooms are spacious, clean and well-designed with plenty of amenities on site, including a game room, pool, gym and continental breakfast. The hotel is also known for its exceptional staff, who are friendly, understanding and exceptionally helpful. The indoor water park and pool received lots of praise from visitors, although some guests experienced issues with the pool's cleanliness and maintenance. The beds are comfortable and soft, ensuring a good night's sleep. Overall, the Holiday Inn Express Gatlinburg Downtown is a great choice for those who value cleanliness, comfort and a prime location.
Holiday Inn Club Vacations Smoky Mountain Resort, strategically located in downtown Gatlinburg, offers guests an excellent base for exploring local attractions, including the main strip, trolley route, and convention center. Its location is praised for providing easy access to entertainment and dining options, making it particularly appealing for larger families.
Accommodation at the resort is frequently highlighted for its cleanliness and spaciousness. Guests particularly appreciate the villas and condos for their generous layouts and practical amenities, which include in-room washers and dryers, coffee makers, and full kitchens. While most guests find the rooms beautifully designed and comfortable, there are occasional mentions of minor areas for improvement in room conditions.
A signature feature of the resort is its family-friendly atmosphere, underscored by the popular indoor water park that keeps children entertained for hours. Families appreciate the variety of pools and water slides, which make the resort an attractive destination for those traveling with children. Guests often describe their stays as unforgettable, enhanced by comfortable, well-maintained accommodations with large balconies and beds.
The staff at the resort play a crucial role in creating a welcoming environment, consistently praised for their friendly and helpful nature. Visitors frequently note the staff’s commitment to exceptional customer service, with many employees going the extra mile to ensure guest satisfaction.
Although breakfast is not offered on-site, travelers can find a highly recommended restaurant conveniently located across the street for a satisfying meal. However, improvements in breakfast-related amenities, including coffee availability in the lobby, could enhance the overall guest experience.
Overall, the Holiday Inn Club Vacations Smoky Mountain Resort successfully combines its prime location, cleanliness, spacious accommodations, and welcoming staff to provide an enjoyable and memorable stay, particularly for families seeking to immerse themselves in the beauty and excitement of Gatlinburg and the surrounding Smoky Mountains.
Glenstone Lodge stands out for its exceptional location, nestled conveniently near downtown Gatlinburg attractions while offering a peaceful, scenic setting amid wooded surroundings and views of the Smoky Mountains. The proximity to the Gatlinburg Convention Center, shops, restaurants and local landmarks like the Space Needle and aquarium, along with an easily accessible trolley stop, makes it an ideal base for exploring the city.
Guests mostly praise the clean and comfortable rooms, highlighting their spaciousness and amenities such as private balconies. Although some rooms show signs of wear and dated fixtures, overall, visitors find good value for the price. Cleanliness is a strong point with frequent cleaning activities and well-maintained facilities. The beautiful lobby and clean bathrooms also contribute to positive impressions, despite occasional maintenance and outdated fixture concerns.
One of the standout features is the pool area, which receives high marks for cleanliness and design. The indoor pool with its beautiful waterfall and extended hours and the family-friendly atmosphere, complete with a shallow pool area and play zones for kids, add significant value to stays. Families particularly value the range of activities and friendly staff, making it a great spot for budget-conscious travelers with children.
The on-site restaurant garners mostly positive feedback for its food quality, especially the pizza. However, mixed reviews about high prices and limited hours are noted. Breakfast experiences are varied with high-quality offerings but a notable disappointment over the lack of complimentary breakfast, which detracts from the overall value for some guests.
The staff consistently earn praise for their friendliness and helpfulness with exceptional service often highlighted. Specific individuals like John and Logan receive special mentions, enhancing the welcoming atmosphere of the lodge.
Wi-Fi connectivity, however, is an area needing improvement with numerous reports of unreliable service and weak signals. Similarly, the bedding experiences are mixed with overall comfort being common but occasional complaints about bed firmness and outdated mattresses.
In summary, Glenstone Lodge offers a comfortable and convenient stay with excellent location benefits, clean and spacious accommodations, pleasant pool areas and commendable staff service. Despite some areas needing updates and improvements, especially regarding Wi-Fi and breakfast offerings, it remains a popular and sensible choice for visitors to Gatlinburg.
Super 8 by Wyndham Downtown Gatlinburg at Convention Center is a well-regarded choice for budget-conscious travelers seeking convenience and comfort in a prime location. Nestled in the heart of Gatlinburg, the hotel is ideally situated within walking distance to downtown attractions and the Great Smoky Mountains National Park, making it a perfect base for both exploration and events at the nearby convention center.
Guests consistently appreciate the hotel's strategic location, which allows easy access to the vibrant atmosphere of Gatlinburg's main strip, with shops, restaurants, and local attractions just a short stroll away. The complimentary parking further enhances this convenience, providing a hassle-free solution in an area known for challenging parking options. Additionally, the hotel offers the unique charm of wildlife sightings, with a local black bear frequently making appearances in the parking lot.
The rooms are generally well-received for their cleanliness, spaciousness, and comfort. Many guests find the beds cozy, contributing to a restful stay. While some mention that the property shows signs of being outdated, the overall quality is deemed acceptable for the price, especially with amenities like fridges and microwaves adding to the convenience.
Cleanliness is a standout feature, with many travelers praising the tidy environment and the newly renovated interiors. The friendly and helpful staff further enhance the guest experience, often going above and beyond to ensure a welcoming, family-like atmosphere.
While the continental breakfast offers basic fare such as cereals, pastries, and coffee, it is included at no extra charge, which some guests find satisfactory given the hotel's budget-friendly pricing. The pet-friendly policy, allowing guests to bring their beloved furry companions for an additional fee, is another positive aspect that adds to the hotel's appeal.
Overall, Super 8 by Wyndham Downtown Gatlinburg at Convention Center provides good value for money with its strategic location, clean accommodations, and friendly service, making it a popular choice for those looking to explore Gatlinburg comfortably and affordably.
Hampton Inn Gatlinburg Historic Nature Trail, TN, receives commendation for its excellent location, making it an ideal base for exploring Gatlinburg. Guests appreciate the proximity to the main strip, great variety of restaurants and nearby attractions such as the Great Smoky Mountains National Park. The hotel strikes a balance between easy access to bustling areas and a serene atmosphere, thanks to its strategic positioning.
The accommodation is frequently praised for its cleanliness and comfort. Rooms are described as clean, spacious and well-maintained with particularly comfortable beds and effective air conditioning. Guests also highlight the impeccable condition of the common areas, including the indoor pool, hot tub and gym. The well-kept grounds and pleasant-smelling facilities contribute to an overall sense of a tidy property, enhanced by a friendly and professional staff.
Breakfast at the hotel garners generally positive reviews. Guests enjoy the variety and quality of the buffet, mentioning it as delicious and convenient. Although some suggest improvements, such as offering more fruit options and enhancing the quality of certain items like eggs, most find the breakfast offerings adequate and a valuable part of their stay.
The staff adds to the positive experiences noted by guests. Reviews often mention friendly, courteous and helpful staff members who are accommodating and efficient during check-ins and throughout guests’ stays. Specific praise was given to individuals like Janell for exceptional service. However, there are noted inconsistencies with some guests experiencing less amiable interactions, including reports of unresponsiveness and a lack of adherence to mask-wearing protocols.
The pool area receives mixed feedback. Outdoor amenities such as the hot tub by the stream and fire pits are praised for their ambiance and appeal, particularly among families. However, maintenance issues were reported with the indoor pool and hot tub cleanliness. Despite these points, many guests enjoyed the heated pool and relaxing outdoor settings.
Beds at the hotel also present varied opinions. Many guests describe the beds as very comfortable, enhancing their stay with restful sleep. Contrarily, some guests found the beds too hard or old, suggesting they be replaced. The pillows similarly received mixed reviews regarding their comfort and size.
Overall, Hampton Inn Gatlinburg Historic Nature Trail, TN, is highly recommended for its combination of prime location, cleanliness, comfort and friendly service. Despite minor areas needing improvement, the hotel provides a quality experience for those visiting Gatlinburg.
Sidney James Mountain Lodge is highly regarded for its prime location in Gatlinburg, offering guests easy access to the city's vibrant downtown, shops, restaurants and entertainment options. Nestled near the main strip yet maintaining a peaceful and scenic environment, guests can enjoy picturesque views, particularly of a nearby creek. The lodge is an excellent base for exploring the Smoky Mountains National Park and the convenience of a nearby trolley stop adds to its appeal.
The hotel's breakfast service receives mixed reviews. While some guests were disappointed by the lack of a complimentary breakfast and its limited hours, the on-site poolside café received praise for its delicious, freshly cooked-to-order meals and reasonable prices. Similarly, the dining options at the lodge are generally well-reviewed with many guests enjoying the quality of the food and the friendly service, although some noted the café's inconsistent hours and slightly high prices.
Rooms at Sidney James Mountain Lodge vary in guest satisfaction. Many found the rooms spacious, clean and comfortable, enjoying amenities like fireplaces and jet tubs, as well as beautiful balcony views. However, several guests commented on the outdated condition of the room furniture, worn-out carpets and old fixtures. Issues with cleanliness and maintenance were noted, including unpleasant odors and sightings of insects, though many found the rooms adequate for the price.
Cleanliness across the lodge receives both commendations and criticisms. Some guests noted their rooms as clean and well-maintained, praising the spotless common facilities and pools. However, specific issues such as stained towels, mold and mildew in bathrooms and reports of pests were also mentioned. The inconsistency of housekeeping services further highlighted a need for improved cleanliness and maintenance.
The staff at Sidney James Mountain Lodge consistently receives high praise for their friendliness, professionalism and attentiveness, significantly enhancing the overall guest experience. Check-in and check-out processes are smooth and the staff's willingness to help and accommodate guests' needs stands out. Even so, a few isolated complaints about certain staff members were noted, but they were outweighed by the overwhelmingly positive feedback.
The lodge's WiFi service gathers mixed reactions. Some guests found it fast and accessible, while others experienced slow and unreliable connections. The lack of clear instructions on accessing the WiFi added to some guests' frustration.
The pool facilities at Sidney James Mountain Lodge are a hit among guests. The three clean and well-maintained pools, including an indoor heated pool and a kiddie area, are popular with both children and adults. The poolside café adds to the pleasant experience, despite minor issues like overcrowding or occasional maintenance problems.
Parking at the lodge receives mixed reviews. While some guests found the parking convenient and easy to access, others faced challenges with limited, scarce and cramped spaces, particularly during busy times. Construction work and inadequate handicap parking exacerbated these issues.
The lodge is highly recommended for families, offering spacious family suites, various pool options and activities such as a kids' club. The prime location and natural surroundings, including the opportunity to see local wildlife, add to its family-friendly appeal. Guests appreciate the safe environment and numerous activities for children, making it a beloved destination for family gatherings.
The experiences with beds at Sidney James Mountain Lodge vary. Some guests found them comfortable, while others reported them as hard or uncomfortable, leading to back pain. The need for updated mattresses and better-quality bedding was a common request.
In summary, Sidney James Mountain Lodge is a conveniently located, family-friendly destination with a strong emphasis on friendly service, enjoyable dining options and well-maintained pool facilities, although areas like room updates, cleanliness and parking could benefit from improvements.
Categories
3 Star
Pool
Heated Pool
Indoor Pool
Outdoor Pool
Golf
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