Doubletree By Hilton London - Greenwich
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Summary of reviewsDoubletree By Hilton London - Greenwich is highly regarded by guests for its serene yet strategically placed location. Situated in a quiet residential area, the hotel offers a peaceful retreat while providing convenient access to Central London via nearby DLR stations. Its proximity to attractions like the Greenwich Observatory, Planetarium and Royal Park, as well as event venues such as the O2 Arena, makes it a prime choice for tourists and those attending local events or weddings.
Breakfast at the hotel receives high accolades for its variety, quality and taste, accommodating diverse dietary needs with gluten-free and vegetarian options. Guests praise the delicious and well-prepared food with some calling it the best breakfast they've experienced at a Hilton. The breakfast room is considered welcoming, although occasionally small and dated.
Dinner experiences are mixed with several guests enjoying the tasty, well-presented food and excellent service. However, issues arose when the restaurant was closed for evening dining, forcing guests to dine in the bar area with limited and sometimes overpriced options. Nonetheless, bar meals like fish and chips were appreciated by some for their quality and substantial portions.
The rooms are noted for their cleanliness, comfort and stylish decor with many guests commending the spaciousness, modernity and comfort of the beds. Family rooms, in particular, receive positive feedback for their size and amenities. Despite some concerns about room size discrepancies and occasional maintenance issues, the overall impression remains favorable.
The hotel's cleanliness is consistently praised with spotless rooms and well-maintained communal areas contributing to a clean and inviting atmosphere. Minor issues were quickly resolved by the attentive housekeeping staff.
The staff at Doubletree By Hilton London - Greenwich are highlighted for their friendliness, helpfulness and professionalism. Their attentiveness and ability to go above and beyond for guests create a welcoming and efficient experience, from check-in to dining service.
Wi-Fi service at the hotel is variable with some guests experiencing quick and stable connections while others encountered slow or non-functional internet. However, the overall modern amenities equipped with Wi-Fi contribute positively to many guests' stays.
The gym facilities receive mixed reviews, recognized for their 24-hour availability but critiqued for worn-out and sometimes broken equipment. While some guests find the gym satisfactory, others expect more extensive setup.
Parking at the hotel is secure but limited, emphasizing the need for pre-booking due to the high demand. The cost of parking (£20 per night) is a point of contention for some guests. The hotel also caters to electric vehicle owners with EV charging facilities, although the availability can sometimes vary.
Family travelers find the hotel accommodating with spacious family rooms and friendly staff, creating a welcoming environment for young children. Small touches like warm cookies on arrival add to the family-friendly atmosphere.
In summary, Doubletree By Hilton London - Greenwich excels in providing a tranquil yet conveniently located stay with commendable breakfast offerings, clean and stylish rooms and outstanding service from the staff. While some aspects like dinner options, Wi-Fi, gym facilities and parking have room for improvement, the overall experience remains positive for most guests.
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Breakfast at the hotel receives high accolades for its variety, quality and taste, accommodating diverse dietary needs with gluten-free and vegetarian options. Guests praise the delicious and well-prepared food with some calling it the best breakfast they've experienced at a Hilton. The breakfast room is considered welcoming, although occasionally small and dated.
Dinner experiences are mixed with several guests enjoying the tasty, well-presented food and excellent service. However, issues arose when the restaurant was closed for evening dining, forcing guests to dine in the bar area with limited and sometimes overpriced options. Nonetheless, bar meals like fish and chips were appreciated by some for their quality and substantial portions.
The rooms are noted for their cleanliness, comfort and stylish decor with many guests commending the spaciousness, modernity and comfort of the beds. Family rooms, in particular, receive positive feedback for their size and amenities. Despite some concerns about room size discrepancies and occasional maintenance issues, the overall impression remains favorable.
The hotel's cleanliness is consistently praised with spotless rooms and well-maintained communal areas contributing to a clean and inviting atmosphere. Minor issues were quickly resolved by the attentive housekeeping staff.
The staff at Doubletree By Hilton London - Greenwich are highlighted for their friendliness, helpfulness and professionalism. Their attentiveness and ability to go above and beyond for guests create a welcoming and efficient experience, from check-in to dining service.
Wi-Fi service at the hotel is variable with some guests experiencing quick and stable connections while others encountered slow or non-functional internet. However, the overall modern amenities equipped with Wi-Fi contribute positively to many guests' stays.
The gym facilities receive mixed reviews, recognized for their 24-hour availability but critiqued for worn-out and sometimes broken equipment. While some guests find the gym satisfactory, others expect more extensive setup.
Parking at the hotel is secure but limited, emphasizing the need for pre-booking due to the high demand. The cost of parking (£20 per night) is a point of contention for some guests. The hotel also caters to electric vehicle owners with EV charging facilities, although the availability can sometimes vary.
Family travelers find the hotel accommodating with spacious family rooms and friendly staff, creating a welcoming environment for young children. Small touches like warm cookies on arrival add to the family-friendly atmosphere.
In summary, Doubletree By Hilton London - Greenwich excels in providing a tranquil yet conveniently located stay with commendable breakfast offerings, clean and stylish rooms and outstanding service from the staff. While some aspects like dinner options, Wi-Fi, gym facilities and parking have room for improvement, the overall experience remains positive for most guests.
Hotel with EV Charging Stations
This Doubletree By Hilton offers electric vehicle charging as part of its amenities, providing convenient and accessible charging points.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Nestled in a quiet residential neighborhood, Doubletree By Hilton London - Greenwich offers guests a serene retreat while maintaining convenient access to the city's hustle and bustle. The hotel is within a short walking distance to multiple DLR stations, making it easy for guests to commute into Central London or explore the local attractions in Greenwich, such as the Observatory, the Planetarium and the Royal Park.
Despite its tranquil setting, the location proves incredibly practical for various purposes. It's particularly well-situated for events at the O2 Arena and ideal for those visiting family or attending weddings in Greenwich. The proximity to Greenwich train station, town center and Cutty Sark ensures that major points of interest are within easy reach.
Many guests appreciated how the hotel's location afforded easy links through public transport, including buses and the Underground, to central city attractions. Although some reviews noted the distance from central London, the efficient transport connections mitigate this minor drawback, offering guests a straightforward journey to the heart of the city.
Overall, Doubletree By Hilton London - Greenwich stands out for its peaceful yet advantageous location, offering guests the best of both worlds: a quiet escape and easy access to London's vibrant scene.
The breakfast experience at Doubletree By Hilton London - Greenwich is generally well-regarded by guests, receiving high praise for variety, quality and taste. Many reviewers mention the breakfast as excellent with a diverse selection catering to a broad range of dietary needs including gluten-free and vegetarian options. The buffet offers a mix of traditional English breakfast items, continental fare and Mediterranean choices, along with freshly squeezed orange juice and a popular pancake machine which is particularly appreciated.
Guests commend the food for being delicious and well-prepared with some going so far as to call it the best breakfast they've had at a Hilton hotel. The breakfast room is described as welcoming, although noted by some to be a bit small and occasionally dated. Positive remarks also highlight the good value of the breakfast and the friendly, efficient service provided by the staff.
However, not all reviews are glowing. Some guests found the breakfast overpriced, particularly given a few negative experiences with cold or hard food, limited gluten-free and vegetarian options and subpar pastries and fruit. There were also occasional complaints about service speed and the quality relative to the cost. Despite these critiques, the majority of guests seem to leave satisfied with the breakfast offerings at the hotel.
The dinner experience at Doubletree By Hilton London - Greenwich has garnered mixed reviews from guests. On a positive note, several guests appreciated the quality and taste of the food, describing it as delicious, tasty and well-presented. Many highlighted that portions were reasonable and the service was excellent. The bar and restaurant area was often praised for being relaxing and pleasant with some guests noting that bar meals were very good and suitable for a quick bite before heading out.
However, several guests encountered issues with the restaurant being closed for evening dining, often resulting in them having to dine in the bar area where options were limited and sometimes overpriced. The lack of an extensive menu and the reliance on basic or frozen food offerings in the bar were points of contention for some diners. Guests also mentioned occasionally encountering undercooked or greasy dishes and some were dissatisfied with the absence of a children's menu.
While the bar staff were noted for their politeness and friendliness, the dining arrangements, especially the low tables in the bar area, were found to be uncomfortable by some. Despite these drawbacks, there were instances where guests found the bar food commendable and enjoyed quick snacks and bar meals, such as fish and chips or wraps, which were reportedly delicious and ample.
Overall, although the food quality at the Doubletree By Hilton London - Greenwich is generally well-received, the consistent availability and variety of dining options could use some improvement to meet all guest expectations.
The rooms at Doubletree By Hilton London - Greenwich have received varied reviews, predominantly focusing on their cleanliness, comfort and stylish decor. Many guests have praised the rooms for being spacious, clean and well-appointed, often highlighting their pleasant and modern appearances. The comfort level of the beds stands out with multiple mentions of large, comfortable beds and plush bedding. Some rooms even offer beautiful views over London or charming neighborhood vistas, adding a delightful touch to the experience.
However, not all feedback was universally positive. Multiple reviewers pointed out that some rooms were smaller than expected with specific mentions of cramped spaces or tiny windows. While the modern decor and well-maintained facilities are commendable, the size discrepancy between the advertised photos and the actual rooms was a common concern. Issues such as noisy surroundings, stuffy atmospheres and occasional maintenance problems like faulty showers or stiff doors have also been noted.
Family rooms, in particular, received commendation for being more spacious and well-equipped, although some were still described as tight for space. The en-suite bathrooms generally garnered positive feedback for their cleanliness and modernity, despite occasional design flaws such as small bathrooms or unusual layouts.
In summary, while the rooms at Doubletree By Hilton London - Greenwich are generally appreciated for their comfort, cleanliness and stylish design, potential visitors should be aware of possible size limitations and occasional maintenance issues.
Guest reviews of the Doubletree By Hilton London - Greenwich frequently highlight the remarkable comfort of the beds, often noting that they found the beds to be super comfy with several mentions of very comfortable beds and pillows. Many guests appreciated the spaciousness and luxury of the king-size and super king-size beds, describing the bedding as excellent and the pillows as amazingly comfortable. The comfortable beds provided many guests with an excellent night's sleep, emphasizing the best quality they had experienced in a hotel.
However, there were some mixed experiences; a few guests found the beds a bit firm or soft for their taste with some mentioning that the beds were too small or noisy. Despite this, the overwhelmingly positive feedback about the comfort level of the beds, including descriptions of cozy room furnishings and dreamy pillows, contributes to a generally favorable impression of the accommodation. Overall, the blend of luxury bedding, spacious beds and overall comfort contributed to a satisfying stay at the hotel.
Doubletree By Hilton London - Greenwich has consistently impressed guests with its high standards of cleanliness. Review after review highlights the hotel's spotless condition with particular emphasis on clean rooms, clean bathrooms and immaculate communal areas. Guests often describe the rooms as very clean, comfortable and modern, noting that they are cleaned and well-maintained daily, ensuring a fresh and welcoming environment.
The breakfast also receives praise with guests enjoying the delicious offerings in a clean and pleasant setting. Other noted features include clean, bright carpets and well-maintained decor, contributing to an overall atmosphere of modern elegance and comfort.
While the majority of reviews are overwhelmingly positive, a few guests did encounter minor issues, such as missed cleanings or specific areas needing more attention. However, these instances were typically resolved promptly by the helpful and attentive staff.
In summary, the consistent cleanliness and attention to detail at Doubletree By Hilton London - Greenwich make it a reliable choice for travelers seeking a clean, comfortable and inviting stay. The hotel's modern amenities and dedicated housekeeping ensure a pleasant experience for all guests.
The guest reviews for Doubletree By Hilton London - Greenwich consistently highlight the exceptional performance of the hotel's staff. Visitors describe the staff as friendly, helpful and professional with many noting their attentiveness and willingness to go above and beyond for guests. Reception staff often receive praise for their efficiency and welcoming demeanor, contributing to a smooth check-in and checkout process.
Guests frequently mention the courteous and accommodating nature of the front desk team, who are recognized for their knowledge and readiness to assist with various requests, including providing directions and arranging taxis. The bar and restaurant staff also receive commendations for their friendly and professional service, enhancing the overall dining experience.
Instances of specific staff members receiving personal praise suggest a strong focus on individualized service, while the general sentiment reflects a team that operates like a well-oiled machine, ensuring all aspects of the guests' stay are enjoyable. A few isolated comments indicate occasional lapses in service, but these are far outweighed by the overwhelmingly positive feedback.
Overall, the staff at Doubletree By Hilton London - Greenwich are a significant asset, leaving a lasting impression of warmth, efficiency and exceptional hospitality.
Doubletree By Hilton London - Greenwich offers a mixed experience when it comes to its Wi-Fi service. Several guests rave about the free, stable and fast internet connection, describing it as reliable and excellent throughout their stay. The modern rooms are equipped with good amenities, including Wi-Fi, which some found to be well-serviced and stable.
However, there are notable mentions of issues with Wi-Fi not working at all or being slow. In some instances, guests faced connectivity problems and in-room 4G access was also problematic. Some also reported the absence of instructions for connecting to the Wi-Fi. A few guests were unable to use streaming services like Netflix due to a lack of smart TV options. TV functionality itself was occasionally a problem with complaints of non-working sets and signal issues in single rooms.
Overall, while the Wi-Fi experience can be excellent and fast for many, others might find it problematic depending on which room they are assigned.
The gym at Doubletree By Hilton London - Greenwich has received mixed feedback from its guests. While some appreciated the good gym facilities and highlighted that the gym is available 24 hours a day, others noted that the equipment is worn out but useable with some broken equipment also reported. The gym is described as a basic setup, consisting of a small room with five treadmills or bicycles and one exercise machine. Some guests found the gym very satisfactory and used it multiple times, while others felt it could do with more equipment or found it below their expectations. There was also a mention of the gym being closed at times with no offered compensation or discount. Despite the range of experiences, the fitness center remains a notable feature for guests looking to maintain their workout routine during their stay.
For those planning a stay at the Doubletree By Hilton London - Greenwich, the parking situation presents a mixed bag. While some guests appreciated the gated and secure parking facilities, others found the availability severely lacking. A key highlight is the pre-booked parking option, which many found helpful and reassuring.
However, guests often noted the necessity of reserving a parking space ahead of time, as the onsite parking is quite limited and fills up quickly. Street parking does offer an alternative, but it's subject to time restrictions and may not be ideal for longer stays. The cost of parking, typically around £20 per night, was also a common point of contention with some finding it unexpectedly high.
Overall, while the parking is gated and offers a sense of security, the limited spaces and extra charges make it an aspect worth planning ahead for. Ensuring a spot through pre-booking can alleviate most of the concerns, but be prepared for potentially seeking alternative parking solutions, especially during peak times.
Doubletree By Hilton London - Greenwich offers convenient amenities for electric vehicle owners with several positive mentions of EV charging facilities. Guests have noted the availability of EV charging stations and spaces specifically designated for electric cars. The presence of these charging points is appreciated, describing the car park as handy for those needing to charge their vehicles during their stay. While there is a positive consensus on the presence and functionality of the EV chargers, it is worth noting that there are occasional mentions of the absence of EV stations, indicating that availability may vary. Overall, the hotel provides a practical solution for EV owners looking to recharge while enjoying their time in Greenwich.
Doubletree By Hilton London - Greenwich emerges as a family-friendly option, especially suitable for those traveling with young children. Guests note the appropriately sized and spacious family rooms, which are nicely equipped and can comfortably accommodate families, whether needing space for a buggy or a cot. The staff at the hotel receive praise for their friendly and helpful demeanor, creating a welcoming environment, particularly for small children.
The hotel also adds a touch of delight with warm cookies on arrival, a small gesture greatly appreciated by the younger guests. Additionally, the breakfast selection at the hotel is noted to be amazing with children enjoying the variety offered.
While the property is praised for its family-centric features, there are a few considerations. The hotel might pose challenges for those with prams due to accessibility issues and noisy breakfast rooms due to children’s tantrums might be a minor inconvenience for some. Despite these points, the overall sentiment remains positive with guests suggesting the hotel for family trips and gatherings. Moreover, the location appears advantageous for visiting popular tourist spots like Big Ben and Blackheath, which are easily accessible via bus and DLR, enhancing the experience for families exploring London.
The Doubletree By Hilton London - Greenwich presents a mixed bag when it comes to nightlife opportunities in the surrounding area. While the hotel boasts a pleasant and inviting bar ambiance, the neighborhood itself tends to be quiet and may lack on-site nightlife options. Guests have pointed out the convenience of being close to public transportation, which makes accessing central London's vibrant nightlife relatively easy, even if local options are sparse. There are some local pubs nearby, but the bar at the hotel reportedly closes earlier than expected for a London establishment, especially on weekends. For those needing a restful night's sleep away from the city's hustle and bustle, the hotel's location could be a plus. However, taking a taxi to central London might be an expensive option for those looking to enjoy the nocturnal festivities there. Overall, the hotel seems suited for guests who appreciate a quieter atmosphere with the flexibility to venture into livelier areas as needed.
The Doubletree By Hilton London - Greenwich is generally praised for its central location and comfortable stay, making it suitable for both business and leisure trips. Many guests appreciate the clean and friendly environment, noting that the hotel is modern and stylishly decorated. The facilities and services are often described as being of high standard, matching the four-star expectations. The hotel's dining experience is noted to maintain a four-star quality and the complimentary cookies offered to guests are a delightful touch.
However, some reviews indicate that the hotel does not consistently meet four-star standards with a few guests suggesting it feels more like a three-star establishment and noting the high price in comparison to Premier Inn. Despite these mixed feelings, the overall value for money is highlighted positively with the hotel described as plush and well-set up. The beautiful decor in public areas further adds to the hotel's appeal, making it a decent choice for staying in London.
Doubletree by Hilton London - Greenwich is a suitable choice for business travelers seeking a quiet and conducive environment. The hotel offers a range of functional amenities specifically tailored for work-related stays, including rooms equipped with relevant business facilities and comfortable working areas. Guests appreciated the quiet setting, which is favorable for business trips and events.
The staff are consistently described as welcoming and helpful, particularly during meetings, enhancing the overall experience. Despite a complex check-in process and occasional noise concerns, the hotel generally maintains a good balance between comfort and functionality.
Although the business center is currently closed due to Covid restrictions, the hotel still provides good facilities for business travelers. The price-performance ratio is seen as reasonable and the location offers good transport links to the city center. Overall, Doubletree by Hilton London - Greenwich is a reliable option for business stays, offering a peaceful atmosphere and essential amenities.
Doubletree By Hilton London - Greenwich boasts a prime location with easy access to public transportation, including walking distance to Greenwich train station and close proximity to Deptford Bridge DLR station. The hotel itself is well-designed, offering secure buildings, easy room service and straightforward check-in and check-out processes. Guests appreciated the ease of moving around the hotel and found it suitable for families.
However, the hotel presents several accessibility challenges for guests with disabilities or mobility issues. The property features steps up to the front door with no ramp and handrails are notably absent. While there is one accessible room available, the overall accessibility of facilities could be improved significantly. Wheelchair access, for instance, is possible but quite difficult to navigate independently and there are issues accessing the elevators and bathrooms for seniors. Moreover, accessibility options appear limited with few elevators and no clear provisions for prams or guests with significant mobility needs.
On the brighter side, the hotel's location is advantageous for exploring Greenwich and surrounding areas with good public transport connections making getting around relatively easy. Yet, for those requiring more specialized disability-friendly amenities, the hotel may not fully meet their needs.
The Doubletree By Hilton London - Greenwich emerges as an excellent choice for honeymooners. Guest reviews highlight its lovely honeymoon suite, which is ideal for creating memorable special occasions. The hotel offers a well-regarded honeymoon package. Visitors can expect a peaceful and quiet environment, perfect for a romantic getaway. While the reviews do not extensively elaborate on honeymoon-specific amenities, the positive comments suggest a delightful experience for couples celebrating their new beginnings.
DoubleTree By Hilton London - Greenwich provides a charming retreat for couples seeking a romantic escape. Guests have praised the hotel for its beautiful and magical atmosphere, which creates a romantic setting perfect for special occasions. The cozy bar and public areas with stunning decor enhance the romantic ambiance. Visitors have enjoyed romantic rooms and appreciated thoughtful touches like chocolates for honeymoon celebrations.
The location adds to its allure with a nice park opposite offering a pleasant view. Couples can take advantage of romantic weekend packages and other romantic amenities, making it a convenient and enjoyable getaway. Despite the plethora of romantic elements, some guests felt there could be more romantic dining options to enhance their experience further. Overall, it promises a quiet, comfortable and memorable stay for couples looking to celebrate their love.
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Location
Despite its tranquil setting, the location proves incredibly practical for various purposes. It's particularly well-situated for events at the O2 Arena and ideal for those visiting family or attending weddings in Greenwich. The proximity to Greenwich train station, town center and Cutty Sark ensures that major points of interest are within easy reach.
Many guests appreciated how the hotel's location afforded easy links through public transport, including buses and the Underground, to central city attractions. Although some reviews noted the distance from central London, the efficient transport connections mitigate this minor drawback, offering guests a straightforward journey to the heart of the city.
Overall, Doubletree By Hilton London - Greenwich stands out for its peaceful yet advantageous location, offering guests the best of both worlds: a quiet escape and easy access to London's vibrant scene.
Breakfast
Guests commend the food for being delicious and well-prepared with some going so far as to call it the best breakfast they've had at a Hilton hotel. The breakfast room is described as welcoming, although noted by some to be a bit small and occasionally dated. Positive remarks also highlight the good value of the breakfast and the friendly, efficient service provided by the staff.
However, not all reviews are glowing. Some guests found the breakfast overpriced, particularly given a few negative experiences with cold or hard food, limited gluten-free and vegetarian options and subpar pastries and fruit. There were also occasional complaints about service speed and the quality relative to the cost. Despite these critiques, the majority of guests seem to leave satisfied with the breakfast offerings at the hotel.
Dinner
However, several guests encountered issues with the restaurant being closed for evening dining, often resulting in them having to dine in the bar area where options were limited and sometimes overpriced. The lack of an extensive menu and the reliance on basic or frozen food offerings in the bar were points of contention for some diners. Guests also mentioned occasionally encountering undercooked or greasy dishes and some were dissatisfied with the absence of a children's menu.
While the bar staff were noted for their politeness and friendliness, the dining arrangements, especially the low tables in the bar area, were found to be uncomfortable by some. Despite these drawbacks, there were instances where guests found the bar food commendable and enjoyed quick snacks and bar meals, such as fish and chips or wraps, which were reportedly delicious and ample.
Overall, although the food quality at the Doubletree By Hilton London - Greenwich is generally well-received, the consistent availability and variety of dining options could use some improvement to meet all guest expectations.
Rooms
However, not all feedback was universally positive. Multiple reviewers pointed out that some rooms were smaller than expected with specific mentions of cramped spaces or tiny windows. While the modern decor and well-maintained facilities are commendable, the size discrepancy between the advertised photos and the actual rooms was a common concern. Issues such as noisy surroundings, stuffy atmospheres and occasional maintenance problems like faulty showers or stiff doors have also been noted.
Family rooms, in particular, received commendation for being more spacious and well-equipped, although some were still described as tight for space. The en-suite bathrooms generally garnered positive feedback for their cleanliness and modernity, despite occasional design flaws such as small bathrooms or unusual layouts.
In summary, while the rooms at Doubletree By Hilton London - Greenwich are generally appreciated for their comfort, cleanliness and stylish design, potential visitors should be aware of possible size limitations and occasional maintenance issues.
Beds
However, there were some mixed experiences; a few guests found the beds a bit firm or soft for their taste with some mentioning that the beds were too small or noisy. Despite this, the overwhelmingly positive feedback about the comfort level of the beds, including descriptions of cozy room furnishings and dreamy pillows, contributes to a generally favorable impression of the accommodation. Overall, the blend of luxury bedding, spacious beds and overall comfort contributed to a satisfying stay at the hotel.
Cleanliness
The breakfast also receives praise with guests enjoying the delicious offerings in a clean and pleasant setting. Other noted features include clean, bright carpets and well-maintained decor, contributing to an overall atmosphere of modern elegance and comfort.
While the majority of reviews are overwhelmingly positive, a few guests did encounter minor issues, such as missed cleanings or specific areas needing more attention. However, these instances were typically resolved promptly by the helpful and attentive staff.
In summary, the consistent cleanliness and attention to detail at Doubletree By Hilton London - Greenwich make it a reliable choice for travelers seeking a clean, comfortable and inviting stay. The hotel's modern amenities and dedicated housekeeping ensure a pleasant experience for all guests.
Staff
Guests frequently mention the courteous and accommodating nature of the front desk team, who are recognized for their knowledge and readiness to assist with various requests, including providing directions and arranging taxis. The bar and restaurant staff also receive commendations for their friendly and professional service, enhancing the overall dining experience.
Instances of specific staff members receiving personal praise suggest a strong focus on individualized service, while the general sentiment reflects a team that operates like a well-oiled machine, ensuring all aspects of the guests' stay are enjoyable. A few isolated comments indicate occasional lapses in service, but these are far outweighed by the overwhelmingly positive feedback.
Overall, the staff at Doubletree By Hilton London - Greenwich are a significant asset, leaving a lasting impression of warmth, efficiency and exceptional hospitality.
Wi-Fi
However, there are notable mentions of issues with Wi-Fi not working at all or being slow. In some instances, guests faced connectivity problems and in-room 4G access was also problematic. Some also reported the absence of instructions for connecting to the Wi-Fi. A few guests were unable to use streaming services like Netflix due to a lack of smart TV options. TV functionality itself was occasionally a problem with complaints of non-working sets and signal issues in single rooms.
Overall, while the Wi-Fi experience can be excellent and fast for many, others might find it problematic depending on which room they are assigned.
Gym
Parking
However, guests often noted the necessity of reserving a parking space ahead of time, as the onsite parking is quite limited and fills up quickly. Street parking does offer an alternative, but it's subject to time restrictions and may not be ideal for longer stays. The cost of parking, typically around £20 per night, was also a common point of contention with some finding it unexpectedly high.
Overall, while the parking is gated and offers a sense of security, the limited spaces and extra charges make it an aspect worth planning ahead for. Ensuring a spot through pre-booking can alleviate most of the concerns, but be prepared for potentially seeking alternative parking solutions, especially during peak times.
EV charging stations
Family
The hotel also adds a touch of delight with warm cookies on arrival, a small gesture greatly appreciated by the younger guests. Additionally, the breakfast selection at the hotel is noted to be amazing with children enjoying the variety offered.
While the property is praised for its family-centric features, there are a few considerations. The hotel might pose challenges for those with prams due to accessibility issues and noisy breakfast rooms due to children’s tantrums might be a minor inconvenience for some. Despite these points, the overall sentiment remains positive with guests suggesting the hotel for family trips and gatherings. Moreover, the location appears advantageous for visiting popular tourist spots like Big Ben and Blackheath, which are easily accessible via bus and DLR, enhancing the experience for families exploring London.
Nightlife
4 Star
However, some reviews indicate that the hotel does not consistently meet four-star standards with a few guests suggesting it feels more like a three-star establishment and noting the high price in comparison to Premier Inn. Despite these mixed feelings, the overall value for money is highlighted positively with the hotel described as plush and well-set up. The beautiful decor in public areas further adds to the hotel's appeal, making it a decent choice for staying in London.
Business
The staff are consistently described as welcoming and helpful, particularly during meetings, enhancing the overall experience. Despite a complex check-in process and occasional noise concerns, the hotel generally maintains a good balance between comfort and functionality.
Although the business center is currently closed due to Covid restrictions, the hotel still provides good facilities for business travelers. The price-performance ratio is seen as reasonable and the location offers good transport links to the city center. Overall, Doubletree by Hilton London - Greenwich is a reliable option for business stays, offering a peaceful atmosphere and essential amenities.
Accessible
However, the hotel presents several accessibility challenges for guests with disabilities or mobility issues. The property features steps up to the front door with no ramp and handrails are notably absent. While there is one accessible room available, the overall accessibility of facilities could be improved significantly. Wheelchair access, for instance, is possible but quite difficult to navigate independently and there are issues accessing the elevators and bathrooms for seniors. Moreover, accessibility options appear limited with few elevators and no clear provisions for prams or guests with significant mobility needs.
On the brighter side, the hotel's location is advantageous for exploring Greenwich and surrounding areas with good public transport connections making getting around relatively easy. Yet, for those requiring more specialized disability-friendly amenities, the hotel may not fully meet their needs.
Honeymoon
Romantic
The location adds to its allure with a nice park opposite offering a pleasant view. Couples can take advantage of romantic weekend packages and other romantic amenities, making it a convenient and enjoyable getaway. Despite the plethora of romantic elements, some guests felt there could be more romantic dining options to enhance their experience further. Overall, it promises a quiet, comfortable and memorable stay for couples looking to celebrate their love.
No, Doubletree By Hilton London - Greenwich doesn't have any pool.
No, a spa isn't available at Doubletree By Hilton London - Greenwich.
No, Doubletree By Hilton London - Greenwich doesn't allow dogs.
Yes, parking facilities are available at Doubletree By Hilton London - Greenwich.
Yes, Doubletree By Hilton London - Greenwich has a gym.
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